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★★★★★ 5/5
TrustpilotThe Battersea Team were brilliant to…
The Battersea Team were brilliant to deal with in the sale of our property. Fred in particular was fantastic to deal with throughout the sale process. As we were immigrating to New Zealand during the sale process and had departed the UK after accepting an offer but before exchange of contracts, Fred was exceptional with providing feedback and assisting us when opposite time zones were a challenge. I would have no hesitation recommending John D Wood to other sellers in Battersea and a big thanks to Fred for all his help!
Paul · 24 November 2020 · John D Wood and Co Lettings Cobham
★★★★★ 5/5
TrustpilotMy thanks to the Wimbledon team
My thanks to the Wimbledon team for marketing and selling my property. They were professional, efficient and very pleasant to deal with. During this difficult selling time they did everything they could to make the process work as smoothly as possible. They marketed the property quickly and accurately, managed the viewing without a single problem and sold the property. Warren Appleton and Adrian Seabrook were my main contacts and I could not have been given better service. I would recommend them to anyone wishing to sell their property.
Rhona · 29 October 2020 · John D Wood and Co Lettings Cobham
★★★★★ 5/5
TrustpilotThe perfect solution
The Lymington office lettings-department provided the perfect solution to our fixed-term renting requirement. Special thanks to Conor for his quick efficient and friendly service.
Peter · 28 October 2020 · John D Wood and Co Lettings Cobham
★★★★★ 5/5
TrustpilotGreat service, easy to work with!
Simon and Zoe at the St Margarets office were Fantastic during the sale of our property in October 2020. They found us good potential buyers and made the whole listing process during Covid restrictions very easy.We instructed Simon & John D Wood just after lockdown lifted in May/June 2020 and despite everyone still finding their feet having been furlough the team were fantastic. We got listed quickly and they were more than happy to advise on staging the flat, the online listing and keeping things on point overall.Having listed properties before in the Twickenham area and having had bad experience we were so very pleasantly surprised by the excellent end to end sale with Simon, Zoe and St Margarets team!
JCH · 25 October 2020 · John D Wood and Co Lettings Cobham
★★★★★ 4/5
GoogleReally really great experience with them, especially with Lucy Fox, really thankful with all your help with our new adventure.
Lina · 24 October 2020 · John D Wood and Co Lettings Richmond
Agent replied · 23 October 2024
Thank you for your kind review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
★★★★★ 5/5
GoogleMorgan was fantastic through the whole negotiation - really clear communication and punctual viewings, we always knew what stage we were at in the process. Thank you!
Jack · 11 October 2020 · John D Wood and Co Lettings London (5 Church Road)
Agent replied · 20 June 2024
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleMorgan @ John D Wood in Wimbledon Village was really great in expediating the release of keys and welcome us at our 3-month corporate let during COVID. At short notice, with intermediaries between us and Morgan, who were necessary for my company but who slowed the process down, she intervened to manage the noise and get us into the property. Thanks Morgan & JD Wood team.
Christopher · 11 October 2020 · John D Wood and Co Lettings London (5 Church Road)
Agent replied · 20 June 2024
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleHad a great experience with Morgan & her team. They were very attentive, friendly, knowledgeable, and very quick to solve issues that came up during the agreement process. Would recommend 100%.
Maurizio · 11 October 2020 · John D Wood and Co Lettings London (5 Church Road)
Agent replied · 20 June 2024
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleWe had a really positive experience renting through John D Wood at Wimbledon. Our negotiator, Morgan, was exceptional, responsive and very helpful. Highly recommend this estate agent.
Charif · 11 October 2020 · John D Wood and Co Lettings London (5 Church Road)
Agent replied · 20 June 2024
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleHarry Crookenden has been my property manager for the past couple of years. During this period he has provided me with an outstanding level of service. Words that come to mind are promptness, diligence, professionalism and dedication to doing his job well. All this delivered with a very cheerful, optimistic and confident manner.
I appreciate excellent service and Harry has certainly provided me with this.
David Nelson
Wimbledon
David · 11 October 2020 · John D Wood and Co Lettings London (5 Church Road)
Agent replied · 20 June 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleThe team at John D Wood in Richmond could not have been better, especially Jane who went above and beyond in helping sort out an issue with our bank. In these difficult times the team always kept us informed of any developments and were …
Vanessa · 11 October 2020 · John D Wood and Co Lettings Richmond
Agent replied · 26 August 2024
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
TrustpilotExceptional service from Rupert and Ellie
Rupert Simmonds and Ellie Bowers at John D Wood in Notting Hill Gate are both absolutely exceptional agents. My husband and I have, as landlords, had dealings with many agents in London but Rupert and Ellie are head and shoulders above all agents we have interacted with. Their attention to detail, knowledge and amazing and caring customer service is in a class of its own. They are both a massive credit to John D Woods. Malini Kamerkar
Malini · 30 September 2020 · John D Wood and Co Lettings Cobham
★★★★★ 5/5
TrustpilotNadia - An Excellent Agent (John D Wood) To Deal With
Nadia, at John D Wood, was an excellent communicator and frank about the flat, the market and clients. She was obviously knowledgeable about the product, prompt in placing the flat in the market and with viewings. I really would like to give Nadia, at John D Wood the opportunity to rent this flat for me when it becomes vacant again - I really valued and will value Nadia's approach.
Nitin · 25 September 2020 · John D Wood and Co Lettings Cobham
★★★★★ 4/5
TrustpilotDeposit nightmare solved
We have recently had to move during COVID. It was incredibly stressful and made worse when we found ourselves unable to access our deposit back through no fault of our own. At first I was not happy with the responses I was getting until Rupert Simmonds stepped in. He went above and beyond to cut through red tape and help us to get our deposit back in full. Rupert is a credit to John D Wood!
Shopski · 13 September 2020 · John D Wood and Co Lettings Cobham
★★★★★ 5/5
GoogleI just moved in London from France for the first time and I want to thank all the team of JDW Notting Hill for their professionalism and wonderful help in this complicated process. I would like to thank especially Louna who was there for me from the very first phone call until now. Rupert and Louna were both so helpful, above all during this complicated Covid situation... I would recommand them without any hesitation. Thanks again for everything :)PositiveResponsiveness, Quality, Professionalism
Morgane · 28 August 2020 · John D Wood and Co Lettings London (129-131)
Agent replied · 21 June 2024
Thank you for your brilliant comments and 5* review! I will make sure your kind words are made known to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleI had the best estate agent experience in London with John D Wood, specifically their agent Louna. I've been renting properties in London for several years now and Louna had the best service! She's extremely friendly, knowledgeable and it's very clear that she cares about her clients. She went above and beyond with us, taking the time to provide advice and assist us through the whole process to get the best deal possible. She's made the entire process enjoyable from start to finish. Highly recommend this agency - very responsive & high quality customer service.PositiveResponsiveness, Quality, Professionalism, Value
Minah · 28 August 2020 · John D Wood and Co Lettings London (129-131)
Agent replied · 21 June 2024
Hi Minah, Thanks for the wonderful 5* review and recommendation! It's great to see that the John D Wood team once again provided a professional, polite and friendly service. Best wishes, Amy
★★★★★ 5/5
GoogleFriendly and professional to deal with.
Richard · 27 August 2020 · John D Wood and Co Lettings Richmond
Agent replied · 26 August 2024
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
★★★★★ 5/5
GoogleI cannot recommend the office highly enough, Lucy was very professional compared to some she's a breath of fresh air
Julie · 27 August 2020 · John D Wood and Co Lettings Richmond
Agent replied · 26 August 2024
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
★★★★★ 5/5
GoogleReally helpful team who supplied me with a good range of properties and I look forward to working with them in the future when purchasing property.
William · 27 August 2020 · John D Wood and Co Lettings Richmond
Agent replied · 26 August 2024
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
★★★★★ 5/5
GoogleWe let through this agency and they are great both at finding the right tenant and being a pleasure to work with. Highly recommend
Mark · 27 August 2020 · John D Wood and Co Lettings Richmond
Agent replied · 26 August 2024
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
★★★★★ 5/5
GoogleI dealt with Jane Marshall at the John D Wood office in Richmond.
in short she was amazing, it was a tricky sale, but Jane was there every step of the way and the sale went through.
thank you so much!!!
Howard · 27 August 2020 · John D Wood and Co Lettings Richmond
Agent replied · 26 August 2024
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
★★★★★ 1/5
GoogleIncompetent and rude. We gave nearly 3 months notice that we would be vacating our flat rented through JDW prior to the end of our tenancy. We paid in full through the end of the tenancy despite vacating a month early, and asked that (since we had a two week old infant daughter at the time) they wait to start showing the property until the 60 day window prior to end of tenancy. We immediately had agents from multiple offices emailing, calling and even TEXTING at all hours asking to arrange showings despite making it clear that showings were not to start until the required window.
Once showings did start, despite requesting that they block viewings together whenever possible, we would be told to vacate the flat for 30 minutes or so multiple times a day, with no consideration whatsoever for what would be required of us with a newborn baby. There were times when showings were cancelled and we were given absolutely no notice, leaving us to clean up the flat and walk around the neighborhood in the cold with our baby for no reason at all.
Prior to leaving, we contacted the office and asked them about changing the utilities out of our name upon moving out (a month prior to the end of tenancy) and were instructed to contact the utility companies directly to do so. Four months after we moved out, we received an email from JDW stating that we owe money for the electric used in the month after we moved out. When we explained that we had actually checked with the office about the utilities, rather than taking responsibility for their mistake, they then accused us of ASSUMING that we could move the utilities out of our name upon moving out and that, although it was their responsibility to arrange for this agreement in writing, they had not done so and we were responsible for payment. We are landlords ourselves and would never put our properties in the hands of such a disorganized, incompetent and unprofessional group of people.NegativeQuality, Professionalism
Lindsay · 27 August 2020 · John D Wood and Co Lettings Richmond
Agent replied · 26 August 2024
Hi Lindsay, I am very sorry to read about this and I am also sorry we haven't been able to respond earlier due to the lock-down. Please do feel free to contact us via review@countrywide.co.uk should you wish to discuss further. Stay safe, Scott @ Customer Relations.
★★★★★ 5/5
GoogleI have had a very positive experience with John D. Wood. Lucy Fox at their St. Margarets branch was very proactive and helpful and found some excellent tenants very quickly. Highly professional service, highly recommended. Many thanks Lucy
Antony · 27 August 2020 · John D Wood and Co Lettings Richmond
Agent replied · 26 August 2024
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
★★★★★ 5/5
GoogleWe sold our flat through John D Wood. Jane is a Richmond property expert, professional, very patient and a pleasure to deal with. I would definitely recommend using this estate agency for a sale.
Russell · 27 August 2020 · John D Wood and Co Lettings Richmond
Agent replied · 26 August 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
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