Trusted Agent profile
★★★★★
1,962 reviews across 14 offices and 3 platforms
John D Wood and Co Lettings has 14 offices, in London (nine offices), Oxford, Twickenham, Richmond, Lymington and Cobham. Together they have 1,962 reviews on three platforms, rated 4.5 out of 5 overall.
1,654
Reviews on Google
All 14 offices
1
Reviews on Facebook
All 14 offices
307
Reviews on Trustpilot
Business-wide
John D Wood and Co Lettings's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMartina, Brooke and the team at John D Wood were exemplary in their dedication, professionalism and efficiency to get the deal over the line for us when we sold a property in a tricky Covid market. The client was very happy. We will use Martina, Brooke and the team again!PositiveResponsiveness, Professionalism
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAfter having a horrible experience with a different agency who left me without a rental property 3 days before moving in, the team at John D Wood saved my life. In 3 days not only did we view a property, but they went above and beyond to make sure the referencing & documents were done in time for the move. Huge thanks to Ieva & Chantal who were amazing during the whole process!PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am extremely happy with the services provided by John D Wood & Co during my property purchase. Brooke has been exceptional. She was very responsive to my queries, always kept me up to date with where the process stood at and helped coordinate between other members of the chain to speed up the process and meet the tight deadline. I would highly recommend the team for house purchases, and will definitely use them again.PositiveResponsiveness, Quality, Professionalism
Thank you for your excellent 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleOur experience of purchasing a house through John D Wood in Fulham was exceptional. Brooke was superb throughout the process, very responsive and always ready to help with moving things forward. We are super happy in our new home and appreciate all of the time and excellent customer service! Thanks!PositiveResponsiveness, Quality, Professionalism
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service very helpful and Friendly
Thank you for your great 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleJack and his team are amazing, highly recommended, always there for advice and to help in rare challenging situations.
Thank you for your fabulous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe property search was done professionally and exceptionally by an experienced associate. Stefania provided various options within the set frame.PositiveProfessionalism
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
5/5
GoogleAnytime I have to move from place to place it became so stressful but thanks to John D Wood the process was so simple. They guided me and answered my million questions in a very professional manners and keep in touch fairly quick. I’ll definitely come back when I need to find my next place.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe just JDW for the rental of our new flat purchased just before lockdown. The support, advice, communication and professionalism. Ivanka in particular was amazing, going above and beyond at every point.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave your 5* review and brilliant comments. I will of course make sure your kind works are passed on to the local team. Stay safe! -Scott @ Customer Relations
5/5
GoogleI had the pleasure of working with team recently when trying to find a tenant for my property. Jack was extremely professional and found me a suitable tenant in no time at all. Highly recommend! Thanks again!PositiveProfessionalism
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleHello, I would prefer you did not publish this. I just wanted to record my thanks and appreciation to Monika and Alessandro and others who have come and gone over the years for all the professionalism and kindness they have shown me, first in arranging the purchase, and then as a landlord in absentia managing the letting of my 2 flats. I wish you all the best, and I will definitely be in touch again, when I need to either rent or sell my flats. Kind regards, Richard Pegge
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleI absolutely rate Alessandro at JDW. He has progressed in that organisation as sort of managing our property at the time in SW7 to a more management role, but nevertheless answered lots of strange phone calls from us when we needed things sorted. He is very good about picking up the phone and getting back, which is increasingly harder to find with agencies these days.PositiveResponsiveness, Professionalism
Thank you for your glowing 5* review and comments. Kind regards, Lucy, Customer Relations.
5/5
GoogleI would like to thank the professional Katherine Garces immensely, for her warmth, patience, seriousness and extreme professionalism during the process of searching for my residence in less than 4 days. Congratulations to JDW for having on your team a professional as well as a spectacular human being.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
5/5
GoogleIf you are a landlord looking for an outstanding letting agent, go to Ivanka, lettings manager at JDW South Kensington, backed up by a small team of competent professionals. !! Ivanka knows the market inside-out, has rental property law at her fingertips and her absolute integrity makes her somewhat special. If JDW have a tenant applicant who might not be ideal, she will caution you. If you have a problematic tenant, she will do all it takes to sort matters fairly - being very straight forward with both parties. This kind of honesty obviously generates trust for the long term and Ivanka will always be my No 1 letting agent to go to.
Thank you for taking the time to leave your 5* review and brilliant comments. I will of course make sure your kind works are passed on to the local team. Stay safe! -Scott @ Customer Relations
5/5
GoogleKatherine was a pleasure to deal with from the moment we met her right through to the handover of keys - she was so professional, supportive and helpful, and took a genuine interest in our wants and needs to make sure we found a happy hone. We couldn’t be more grateful for her making what should’ve been a stressful moving period so seamless.PositiveQuality, Professionalism
Thank you for your brilliant 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleMs. Stefania Cisco helped me getting the best apartment in London. She was very professional. I recommend working with her and John D Wood.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleI was so lucky to have met Stefania from John D Wood in Gloucester Road. She helped me find a great flat. It was easy and really fast. She is very professional and always available. A really good service I highly recommend.PositiveResponsiveness, Quality, Professionalism
Thank you for your 5* review of our local team and taking the time to do so. Your comments and nice words will be forwarded to our local team. Best wishes, Scott @ Customer Relations
5/5
GoogleI have been dealing with many agencies, and John D Wood, so far, has been the most professional, responsive, knowledgeable and reliable. Tania was particularly helpful with my search; I could always reach her and she was doing her best to find a perfect place for me, very grateful! I would recommend her anytime!PositiveQuality, Professionalism
Thank you for your excellent recommendation and 5* review. Kind regards, Lucy, Customer Relations
1/5
GoogleThis agency gave us catastrophically poor service and demonstrated lack of coordination, expertise or care. For example during the viewing one of the agents just strolled into our house without ringing the doorbell, or knocking. When I confronted her she responded she only was asked to show the property and didn’t know anyone would be in (which in her mind shockingly granted her the right to use they keys without knocking or ringing). The fact that makes it even worse we didn’t realise they held keys to our property. Another shocking incident was when one of the potential tenants turned up without a mask in August 2020 and the letting agent declared that because the visitor doesn’t have symptoms that makes it fine for him to be without a face covering while her and me should keep our masks on. I ended up giving him my own mask. Now that I am writing this I really think I should have turned this viewing down, as disrespect I felt at that moment and lack of professionalism and care on behalf of the agency was just outrageous. Finally when moving out I specifically called the leading agent and asked whether the tenants would be interested in purchasing any of our furniture just as we did when we moved in (given the flat came unfurnished) to which the agent replied straight immediately without checking with the tenants she was certain these tenants wouldn’t want any of our furniture. All this was said only to get a call from the same agent the following week asking whether we would be interested to sell that same furniture to the new tenants. I am furious, it is astonishing to think estate agents can be this bad.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleJohn D Wood as a whole were wonderful, but Katherine went above and beyond in helping us. She quickly got a sense for exactly what we were looking for in a property and helped us find our perfect home without wasting anytime. Super responsive and generously helpful - can't say enough, thanks Katherine!PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this amazing 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleThe team at John D Wood & Co Estate Agents South Kensington handled every step of the move smoothly and efficiently. Stefania was very accommodating setting up multiple viewings of the property to suit our schedule and ensuring every detail was clear. Would highly recommend working with them to find your next property.PositiveResponsiveness, Professionalism
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleKatherine Garces and her team at John D. Wood South Kensington helped us with every step of our flat hunt, and ultimately helped us secure a flat we absolutely love! She really listened to what we wanted and showed us the flat we ended up loving on our first day with her. During the letting process, she was extremely helpful and went over and above to make everything go smoothly for us. Would highly recommend Katherine!PositiveResponsiveness, Quality, Professionalism
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleHaving worked with John D Wood now for 2 moves within the Kensington area, I can say that they are a delight to work with. We've viewed and searched with many of the agents in the area but JDW was by far the most professional, most diligent and overall just kind. Specifically Katherine went above and beyond with our last rental. Doing many viewings separately for me and my husband, contacting us consistently about any potential openings she thought might fit our needs and when we were ready to make offers she was readily available and worked her magic to make our dream place ours! Definitely someone we would consider working with again. Thank you for the exceptional service Katherine! James and Thom Panto HayPositiveProfessionalism
Thank you for your superb 5* review and kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotSam and Ailsa were amazing
Sam and Ailsa were amazing! Super responsive. They helped me at every step!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
John D Wood and Co Lettings is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
John D Wood and Co Lettings and its branches won The Negotiator Awards in one year, most recently 2024.
Negotiator Awards winners in one year, the group and its branches: 2024.
Negotiator Awards by year, 20242024 1 Silver The Negotiator Awards 2024 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
John D Wood and Co Lettings and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.
Lettings Agency of the Year winners in one year, the group and its branches: 2015.
Lettings Agency of the Year by year, 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
London (129-131) has the most, with 474 reviews rated 4.1 out of 5, followed by Oxford with 461.
The 14 John D Wood and Co Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and Twickenham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 2 other industry awards since 2015.
