John D Wood and Co Lettings in London, Oxford, Twickenham and 3 more

★★★★★ 5/5

Google

We were so very impressed with the John D Wood when we negotiated with them in January 2021. Conor was our agent for the transaction and he was fantastic, he was early for the viewing, so COVID respectful, and then once we offered he was so efficient, accurate with details and the transaction went through perfectly. We had tried with another agent in Milford and it was a disaster so we felt so well looked after with Conor and the JOHN D WOOD team. 5 STAR well earned!PositiveProfessionalism

David · 24 August 2021 · John D Wood and Co Lettings Lymington

★★★★★ 5/5

Trustpilot

My overall experience with the John D Wood was excellent!

My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!

Geri · 11 August 2021 · John D Wood and Co Lettings Cobham

★★★★★ 1/5

Trustpilot

Terrible experience- J D Wood Summertown

Terrible experience dealing with the Letting team in OxfordI wanted to rent an apartment in Summertown, the lady agent has been extremely unprofessional, instead of solving my issues, this agent was rude and asked for the same information twice. Whenever I have a question, she would just shoot me down without checking with the landlord. She has been impolite and maybe she didn't think I am not a capable tenant - I ended up paying double for a nicer apartment!

AL · 11 August 2021 · John D Wood and Co Lettings Cobham

★★★★★ 1/5

Trustpilot

Terrible experience with the manager at John D Wood Southfields

Terrible experience with the manager at the Southfields branch. To call him arrogant would be an understatement!I have now sold and bought property through this branch. Dealing with the same agent each time. I would rather give my property away than ever use him again.If he asked a question he expected an answer immediately. sometimes calling twice in one day and following up with emails. Bullying tactics and bickering with me over any decision that didn't suit him. He has no idea how to treat customers and suspect he has no one supervising his behavior. He's a disgrace to any company and should work in a back room where he has no contact with customers.

Mrs · 23 July 2021 · John D Wood and Co Lettings Cobham

★★★★★ 1/5

Trustpilot

I wanted to give minus for the score

I wanted to give minus for the score, but I guess 1 is the lowest score permitted. I was looking for the room to rent, and finally found very nice flat. Before I can rent the room, I had to go through referencing process which was quite traumatic. They had the problem with my current landlord referencing; though I had provided my landlord's contact and they can make the direct contact to my landlord, they kept asking me for the document I didn't have. As the result, they changed the referencing platform and asked me to fill the landlord contact and my employer contact again. This time, they had the problem with contacting my employer (The funny thing was that they requested me to fill the form in evening and expected my employer to answer right away in the morning). Apart from that, unless they demand something from you, they will unlikely answer your e-mail. To be honest, this company treated me like I was begging to live in the room for free. On the bright side, I am glad that this is just for renting the room, not for buying the property. If you are the landlord or tenant, please stay away from this agency for your own good.

Haruka · 2 July 2021 · John D Wood and Co Lettings Cobham

★★★★★ 5/5

Trustpilot

High calibre agents

I'm the landlord of a family-owned flat in Chelsea, and have used JDW for our last two tenancies.Initially, it was clear that Ed had a better knowledge of our neighbourhood than the other agents we tried. Given JDW's reputation, their fees were more reasonable than we expected - yet surprisingly the asking price was higher. It was a no-brainer, and more surprisingly, they managed to secure this higher level of rent, rather than it being a pitch just to win the business. When it came time to find new tenants, they again exceeded our expectations by securing (in the pandemic) 12 months advance rent at nearly the same rate.I wouldn't use JDW for management purposes as they seemed slightly inefficient (perhaps as all agents are?) when they organised our EICR. Aside from this, Ed has always had time on the phone to discuss anything from particularities to the state of the market - and his experience shows. Furthermore, his lettings team are very friendly and on the ball.Highly recommended.

Will · 28 June 2021 · John D Wood and Co Lettings Cobham

★★★★★ 1/5

Trustpilot

Estate agent that fails to adhere to tenancy agreement

Upon ending our contract, John D Wood failed to return the undisputed part of the deposit within the number of working days stated in the tenancy agreement (this was only returned after 10+ calls and numerous emails). The disputed part of the deposit amounting to several thousand pounds that the landlord attempted to withhold was unreasonable and ultimately deemed inappropriate by the courts. However, John D Woods did not acknowledge the tenant's evidence instead enabling and protecting the landlord's attempt to profit, upgrade the furnishings with our deposit and even steal money (for furniture that we had timestamped proof had been left in the property). Very uneven and biased estate agent, consistently acting in favour of landlord regardless of landlord's inappropriate behaviour.

Laura · 28 June 2021 · John D Wood and Co Lettings London (129-131)

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience - arrogant, dishonest and just awful estate agents. They give the industry a bad name. I would go out of my way to avoid dealing with them in the future.

JE · 22 June 2021 · John D Wood and Co Lettings Cobham

★★★★★ 5/5

Google

Rating only, no written review.

Will · 22 June 2021 · John D Wood and Co Lettings London (129-131)

★★★★★ 5/5

Google

Excellent, very professional, efficient and pleasant staff!PositiveResponsiveness, Quality, Professionalism, Value

Toksicc · 22 June 2021 · John D Wood and Co Lettings London (129-131)

★★★★★ 5/5

Google

Very helpful! Big thank you to Rushana and Zara for all their help! Helped me get the perfect place within my budget!

Jamie · 22 June 2021 · John D Wood and Co Lettings London (129-131)

★★★★★ 5/5

Google

Ellie was great! Helped us find a property in W2, exciting new safe. Thanks!PositiveResponsiveness, Quality, Professionalism

Lydia · 22 June 2021 · John D Wood and Co Lettings London (129-131)

★★★★★ 5/5

Google

An absolute pleasure to deal with Louna, she was a dream and made our property journey so smooth and hassle-free! Thank you Louna!PositiveResponsiveness, Quality, Professionalism

Liv · 22 June 2021 · John D Wood and Co Lettings London (129-131)

★★★★★ 5/5

Google

Professional staff and they were all very helpful. My move went smoothly. The whole process from flat finding, confirmation, contract and move in was easy and professional. Special thanks to Harry, Louna, Zara, Ellie and RupertPositiveResponsiveness, Quality, Professionalism

Danka · 22 June 2021 · John D Wood and Co Lettings London (129-131)

★★★★★ 5/5

Google

From the moment I got in touch, Ellie Bowers aided me in finding the best possible property within my budget and did so without any delay. I'd heavily recommend getting in touch if you desire an easy renting experience.PositiveResponsiveness, Professionalism

Louis · 22 June 2021 · John D Wood and Co Lettings London (129-131)

★★★★★ 5/5

Google

Ellie was extremely professional and helpful throughout the entire process! Nothing was too much trouble. Moving house is always stressful, but Ellie made the whole process so much easier and smoother!PositiveResponsiveness, Quality, Professionalism

Chloe · 22 June 2021 · John D Wood and Co Lettings London (129-131)

★★★★★ 5/5

Google

Many thanks JDW Team led by Rupert .You were efficient professional efficient ,tactful but mostly helpful and nice.Your assistance is identifying a tenant and going through the administrative procedures with me are the most memorable positive experience with no stress and in fact even enjoyable especially in such difficult moments. Special appreciations to Louna and Zara as my counterparts and the leadership of a very special gifted manager , Rupert. Abdou

Abdou · 22 June 2021 · John D Wood and Co Lettings London (129-131)

★★★★★ 5/5

Google

Zara Merali has been absolutely brilliant! Extremely efficient, knows her stuff and has offered excellent guidance on a number of issues. We, as landlords, really value her input. Thank you ZaraPositiveResponsiveness, Quality, Professionalism, Value

Malini · 22 June 2021 · John D Wood and Co Lettings London (129-131)

★★★★★ 5/5

Google

Rupert Simmonds and Zara Merali are very helpful. Rupert found me a suitable tenant in great speed. Zara ironed out the documentation and regulatory requirement, making sure tenant can move in on time. Both are very responsive to my queries, and what's more appreciated is that these all happened amid COVID and the second lockdown. Thank you both.PositiveResponsiveness, Professionalism

Doris · 22 June 2021 · John D Wood and Co Lettings London (129-131)

★★★★★ 5/5

Google

Excellent service especially from Property Manager Marcel S. Every time that I emailed or called he always managed to get things sorted and fixed. Super kind, excellent customer care. Highly recommending John D. Wood Notting Hill Gate because Marcel is amazing.PositiveResponsiveness, Professionalism

A · 22 June 2021 · John D Wood and Co Lettings London (129-131)

★★★★★ 5/5

Google

The interactions that I had with John D Wood we’re professional, welcoming and allowed to have a smooth experience when transitioning into my new home. My Agent Rushana was very helpful and extremely friendly, making my experience even more enjoyable.PositiveResponsiveness, Professionalism

Richard · 22 June 2021 · John D Wood and Co Lettings London (129-131)

★★★★★ 5/5

Google

I’ve worked with Rupert, Ellie & Zara at the Notting Hill branch of John D Wood for a number of years. It’s so refreshing to work with agents that really care about the entire letting process & not just getting the contract signed! Their due diligence is second to none & they actually do what they say they are going to do! I recommend these guys to anyone who listens because it’s hard to find people like this in the industry.PositiveResponsiveness, Professionalism

Alice · 22 June 2021 · John D Wood and Co Lettings London (129-131)

★★★★★ 5/5

Google

Extremely good service from two employees, who went the extra mile to ensure my property was let despite Covid-19. Competent, resourceful and very professional. The team of Rupert Simmonds, Associate Director and Marcel Schmidt, Property Manager are really a pleasure to work with. Would recommend them wholeheartedly and I have been renting since 1986 so I know good and bad when I see it. Thanks GuysPositiveResponsiveness, Quality, Professionalism

Nigel.k.j · 22 June 2021 · John D Wood and Co Lettings London (129-131)

★★★★★ 5/5

Google

Vey professional agency with great customer service. Ellie was super fast arranging the viewing. She was very polite and provided all the details about the flat. Paperwork and check-in processes were done in a timely and professional manner thanks to Ellie and Zara. Thank you very much for everything!PositiveResponsiveness, Quality, Professionalism, Value

Spyros · 22 June 2021 · John D Wood and Co Lettings London (129-131)