Trusted Agent profile · Essex and Hertfordshire
Verified
★★★★★
5,133 reviews across 12 offices and 6 platforms
Intercounty has 12 offices, in Bishop's Stortford (two offices), Dunmow, Harlow (two offices), Saffron Walden (two offices), Sawbridgeworth (two offices), Stansted (two offices) and Great Dunmow (Essex and Hertfordshire). Together they have 5,133 reviews on six platforms, rated 4.8 out of 5 overall.
4,326
Reviews on Google
All 12 offices
1
Reviews on Facebook
All 12 offices
1
Reviews on Yell
Business-wide
736
Reviews on Trustpilot
Business-wide
68
Reviews on allAgents
All 12 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Intercounty's 12 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Intercounty, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Intercounty is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Intercounty is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in four years, the group and its branches: 2016, 2015, 2014, 2012. A Lettings Agency of the Year winner every year since 2014.
2015 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 1 Gold Lettings Agency of the Year Awards 2014 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Intercounty and its branches won The Negotiator Awards in one year, most recently 2019.
Negotiator Awards winners in one year, the group and its branches: 2019.
2019 2 Gold The Negotiator Awards 2019 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Showing 4,321 reviews on Google only. Show every review
5/5
GoogleExcellent Services. I met Jason on Saturday, he was great and provide very professional opinions. Really helpful! I will use Intercounty Old Harlow again.
Hi Tiffany Thank you for the 5 star review and is much appreciated. I am delighted you found my advice both professional and helpful. At Intercounty we always strive to provide great service for our clients. Many Thanks Jason
5/5
GoogleCannot fault Reece or the team at Intercounty! They have gone above and beyond to try and get us loved into a property which we picked up the keys today! Honestly a smoothless process!!
Thanks Megan, it’s been a pleasure helping you and your partner get moved in! Glad everything went smoothly for you both, and I hope you’re really happy in your new home. Best Wishes, Reece
5/5
GoogleA truly great service - Abby and Jenny were both incredibly kind and professional throughout the process. A pleasure to work with. Please look no further when in the market for an estate agent!
Thank you so much for your kind review Harris, it means a great deal to myself and Jenny. It has been a pleasure assisting you both with your move and very pleased we got there in the end as I know this wasn’t an easy one! We wish you all the best in your new home. - Abby
5/5
GoogleLuisa Dino is always very quick to respond, professional, and extremely helpful. Every issue I reported was resolved efficiently and with great communication from start to finish. Thank you for your excellent service and support, it’s very much appreciated!
Thank you for your kind review Paul. It was a pleasure assisting you, and I am glad you are happy with the service and communication throughout. Your feedback is greatly appreciated. Best Wishes, Luisa
5/5
GoogleThank you to Hayley & the team for helping us with the sale of our house and always being so kind, helpful and professional throughout the process.
Thank you so much for your lovely review. This sale certainly had its fair share of challenges and complexities along the way, but I’m so pleased we were able to get everything over the line in the end. Thank you for your patience, understanding, and trust throughout the process, it was a real team effort. Wishing you all the very best and thank you again for choosing us to help with your move! Best Wishes, Hayley and the team at Great Dunmow
5/5
GoogleNatasha was very helpful and clear with all my questions, she’s a star
5/5
GoogleRating only, no written review.
5/5
GoogleI’ve had the pleasure to have Natasha help with viewing this amazing house. She was answering every questions we had with such confidence, she definitely knew her stuff and she was overall really nice and polite. couldn’t be happier.
Thank you for your review, Monique. It was a pleasure helping you find a property suited to your requirements. Wishing you all the very best moving forward. Best wishes, Natasha
5/5
GoogleNatasha was extremely helpful and informative
Thank you for your kind review, Wayne. It was a pleasure showing you around the property. Best wishes, Natasha
5/5
GoogleBoth Jake (who helped us with Viewing to finding an affordable 5 bed home in Bishop's stortford for our blended family) and Doug who walked us through the logistics of the purchase to completion where both extremely helpful and kept us in the loop. Intercounty Bishops stortford will always now always be my first stop when searching to buy / sell a house.
Thank you so much for your lovely review, Sam, I’m really pleased to hear that Jake, and I were able to support you throughout your move and make the process a positive one. Your kind words and recommendation mean a great deal to us. If you ever need anything in the future, please don’t hesitate to get in touch. Best wishes Doug and Jake
5/5
GoogleThe process of selling my mum's house with Intercounty was seamless and professional. They sold the house in three days by making great professional pictures and drumming up interest before it even hit the market. The price was realistic as well and so were the expectations. Sam Kelly and his sales team were easy to reach and worked flat out. As for the process, I must mention Doug Whybrow who was brilliant. He was basically reachable all the time by phone everytime we had a tiny question. As we used the Intercounty solicitor he helped liaise with that team too. Doug was calm and reassuring and helped explain in laymen's terms how the details worked when they came up. I can't thank him enough for reassuring my elderly mum. I just couldn't ask for a better process. We completed in just three months which feels unreal. Thank you Intercounty team!
Hi Amina, thank you so much for your kind review. I really do appreciate it. The whole team will be delighted, I am especially pleased to hear your feedback on my service, I pride myself on being available, calm, and clear throughout the process, and it’s great to know that helped support you. Wishing you all the best. Doug
5/5
GoogleReally helpful and always there when a question needed to be answered, recommend highly!
Thank you Brandon for your review, it’s really appreciated! Glad we could help throughout the process, best wishes, Kelsey
5/5
GoogleJo was very helpful when dealing with an issue with maintenance, polite and responded in a very timely manor. Thankyou!
Hi Ashleigh, Thank you for your kind words, I am pleased that matter got resolved for you. Best Wishes, Jo
5/5
GoogleI am renting a property through Intercounty. Elliot and Sheli have been amazing throughout, efficient, friendly and very responsive. I would highly recommend
Thank you so much for the lovely Leigh. It has been a pleasure progressing your tenancy, we would like to wish you all the best with your move, Sheli and Elliot.
5/5
GoogleAs a landlord, I recently needed to renew my tenancy agreement and was assisted with this by Siarah. She was, at all times, very polite and professional and a pleasure to talk to. I was very pleased with the service I received and would say Siarah is a great asset to the business.
5/5
GoogleI could not recommend intercounty enough, they were really friendly through the whole process, and helped us with any queries we had. Our Sales progresses Doug was also a huge help through the process, and made a notoriously stressful part of our lives, super straightforward and calm. 5 stars!
Hi Danny, thank you so much for taking the time to leave such a kind review. I’m really pleased to hear that you felt supported by both the team and myself throughout the process, and I was able to make things feel straightforward and calm during what can often be a stressful time. Many thanks again all the best to you and Hannah, Doug
5/5
GoogleDoug Whybrow was superb. He was extremely efficient and always went above and beyond to get my sale through. He was in constant communication and made the entire process go smoothly.
Hi James, that’s really kind of you to say. It was a pleasure helping you through the process and I’m glad we were able to finally get everything over the line for you. I really appreciate you taking the time to leave such a positive review. Thank you and wishing you all the best in your new home. Doug
5/5
GoogleMany thanks Doug and the team for dealing efficiently with my sale.
5/5
GoogleOur sales proggresser Doug was on the ball all the way to our exchange of contact, all the staff at intercounty was 5 *****
Thank you for your 5 star review and kind words, I appreciate you taking the time to do this, the team will be pleased, and I am delighted to hear that I was able to support you throughout the transaction all the way to exchange of contracts. Kind Regards Doug
5/5
GoogleThe process of selling my mum's house with Intercounty was seamless and professional. They sold the house in three days by making great professional pictures and drumming up interest before it even hit the market. The price was realistic as well and so were the expectations. Sam Kelly and his sales team were easy to reach and worked flat out. As for the process, I must mention Doug Whybrow who was brilliant. He was basically reachable all the time by phone everytime we had a tiny question. As we used the Intercounty solicitor he helped liaise with that team too. Doug was calm and reassuring and helped explain in laymen's terms how the details worked when they came up. I can't thank him enough for reassuring my elderly mum. I just couldn't ask for a better process. We completed in just three months which feels unreal. Thank you Intercounty team!
Hi Amina, thank you so much for your kind review. I really do appreciate it. The whole team will be delighted, I am especially pleased to hear your feedback on my service, I pride myself on being available, calm, and clear throughout the process, and it’s great to know that helped support you. Wishing you all the best. Doug
5/5
GoogleWanted to say a massive thank you to Jake for his support and guidance throughout our property search. He has really gone above and beyond to make things work for us, kept in touch, really clear and honest. thank you Jake :)
Hi Ellie, Thank you so much for the kind review! It’s been great working with you both and super glad it all worked out it the end for you two! Please don’t hesitate to reach out at any time! All the best, Jake
5/5
GoogleDoug has been fantastic throughout the whole process and it has been a real pleasure working with him. He is always friendly, approachable, smiley, and very knowledgeable about his job. His support, patience, and professionalism made the whole experience much smoother. Highly recommended.
Hi Vittorio, thank you for taking the time to leave such a lovely review. I really appreciate your kind words, and I always aim to deliver this level of service consistently, so receiving feedback like this genuinely makes me delighted that I have achieved this. All the best. Doug
5/5
GoogleDoug was very helpful throughout a protracted sale. would definitely recommend
Thanks so much for your 5-star review, John, I really do appreciate it. I’m delighted I helped to get everything over the line for you. and thank you also for your recommendation, that means a great deal to me too. All the very best, Doug
5/5
GoogleRating only, no written review.
Thanks Kevin and Teri for your 5-star review, I am so pleased for you both that this has now exchanged and you will be the new owners of your forever home shortly, all the very best. Doug
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bishop Stortford has the most, with 1,611 reviews rated 4.7 out of 5, followed by Bishop's Stortford (21 North Street) with 1,305.
The 12 Intercounty offices, by town:
Yes. In The Trusted Agent 2026 awards, Bishop's Stortford won Platinum and Harlow won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 8 other industry awards since 2012.
