Trusted Agent profile · Essex and Hertfordshire
Verified
★★★★★
5,160 reviews across 12 offices and 5 platforms
Intercounty has 12 offices, in Bishop's Stortford (two offices), Dunmow, Harlow (two offices), Saffron Walden (two offices), Sawbridgeworth (two offices), Stansted (two offices) and Great Dunmow (Essex and Hertfordshire). Together they have 5,160 reviews on five platforms, rated 4.8 out of 5 overall.
4,354
Reviews on Google
All 12 offices
1
Reviews on Yell
Business-wide
736
Reviews on Trustpilot
Business-wide
68
Reviews on allAgents
All 12 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Intercounty's 12 offices, most reviewed first. Each has its own page.
Showing 4,349 reviews on Google only. Show every review
5/5
GoogleManaged to find a 2 bed flat through here and the team were great from start to finish. Eugenio was so helpful and answered all my questions i had in relations to the move. Really professional and i cannot recommend Eugenio and the team enough!
5/5
GoogleCan't thank Jenny and Ben at InterCounty (Great Dunmow) enough for their hard work during the sale of our property. Jenny especially towards the end working closely with all the other agents involved and helping to get the chain exchanged and completed even with the last minute curve balls thrown in by various solicitors involved. Expensive? Some might say, but they delivered exactly what I asked for so I can't complain.
Thank you for the lovely feedback, enjoy your new home
5/5
GoogleExcellent service and no hidden fees would be my general opinion. In detail, I was in a massive rush as I had to move within a set time period and Lisa has been great! She was able to help me find a great place, was there for every question I had and best of all, the whole process took less than a week. Very satisfied, would definitely recommend! Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Thank you George for the kind feedback. Great to hear everything went so smoothly.
5/5
GoogleLisa Southon at Intercounty Dunmow has been extremely helpful, personable and professional. I will happily use them again and can highly recommend them as estate agents, providing a pleasant and efficient service.PositiveResponsiveness, Professionalism
Thanks for the great recommendation Nicola
5/5
GoogleFantastic and professional service, Natasha made the process of taking out a tenancy in one of the advertised properties a very easy and smooth process. She was very friendly and efficient in answering all of our enquiries/questions too. Very happy from start to finish.
Thank you Chris for your positive feedback. It is very good of you to take the trouble to send in the review. Glad everything went so well
5/5
GoogleI cannot fault the team 1 bit. They go above and beyond to provide and Lisa has been a star! My partner and I will soon be moving into out first flat together and it could not have been achievable without intercounty and Lisas help. I would definitely recommend to buyers and those looking to go into tenancy to have a look at intercounty as they will go above and beyond yo make sure all expectations are metPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleLisa was both professional & personable in my dealings with her and always responded too any questions quickly and efficiently. She re-let my flat within days and has made the process straight forward and stress free.
Thank you for your review Chris. Great that Lisa was able to find you a tenant so quickly.
5/5
GoogleNatasha was our agent and she was incredible. Super efficient, helpful, kind and dedicated - a true asset to the Intercounty team. Thank you so much Natasha for making our move so smooth, we are really gratefulPositiveResponsiveness, Quality, Professionalism, Value
Thanks Daisy - that s really good of you to take the time to praise Natasha in this way. Sure she will be made up! Enjoy your new home and thanks again for using Intercounty.
5/5
GoogleI worked as an Estate Agent for 8 years and the way Intercounty treated my purchase was spot on, couldn't fault. Despite slow solicitors, other agents who weren't doing their job Katie handled it all superbly. I wish I'd have sold my property through Intercounty. 5*
Thank you Daniel - that's really great to hear especially from someone who knows the industry so well. Wish you every happiness in your new home.
5/5
GoogleThe team at Intercounty in Great Dunmow were amazing. They went above and beyond for us whilst selling our house. We would definitely recommend them. Thank you Katie, Jake and Jamie!PositiveProfessionalism
Thank you Rebecca - really appreciate the kind review.
5/5
GoogleWe rented a property with Intercounty, with Lisa helping us every step of the way. Despite lockdown it was a really smooth process with Lisa friendly, helpful and professional at every stage. Highly recommended - thank you Lisa!PositiveResponsiveness, Quality, Professionalism
Thank you Rajesh, great to hear your experience with Lisa was by all accounts a very good one even in these challenging times. Good luck in your new home.
5/5
GoogleOur initial contact was with the then manager Ben Gallant and subsequently with Jake Frisby and Katie Beard.after Ben changed offices. All three provided us with an excellent service and their communications with us were second to none all the way through the sale of our home. Having previously engaged a different Dunmow based agent to market our house, with a less than satisfactory experience , we can honestly recommend Great Dunmow Intercounty . They provided a professional, motivated, hard working and caring approach to all matters in relation to our sale. Thank you all for the excellent work during difficult times in a pandemic. Gerry and Maura.PositiveResponsiveness, Professionalism
That's a great review - thank you so much. So pleased it worked out well and glad we were able to help
5/5
GoogleIntercounty Dunmow have been brilliant, Jenny & Ben have been professional and very helpful all the way through our selling process. The whole team at Intercounty Dunmow always have time to help. We was kept upto date regularly and received feedback from all viewings. Intercounty has worked very hard to keep their services and support to a high level through these challenging times. Thank you to Intercounty Dunmow for making the process stress free. Mrs Tracey PastonPositiveResponsiveness, Quality, Professionalism
Thank you for the fantastic feedback Tracey, we really do appreciate it. Enjoy your new home
5/5
GoogleI have never used Intercounty before to let our property but we dealt with Lisa in Lettings and she was great finding us a new tennant and very quickly too. A pleasure to deal with and very knowledgeable Thank you Lisa great jobPositiveProfessionalism
Thank you for the review and also coming to us in the first place. Hopefully we can continue to work with you for many years to come.
5/5
GoogleIntercounty is a great agency. All the staff are exceptionally helpful especially Katie who has helped every step of the way in selling my Mothers property.. So very good at answering and replying to my calls straight away if a query. Would recommend to anyone. They go that extra mile.
5/5
GoogleVery professional and accommodating. Went for a viewing of a property with Abi and she was very knowledgeable about the property and answered all questions without any trouble. Also had a pleasant experience with having Lisa do a viewing of the current property I live in with possible new tenants. Especially during the pandemic with social distancing, it was all handled professionally and without any trouble. Thanks to both of them for being amazing at what they do!!PositiveResponsiveness, Quality, Professionalism
Thanks for the lovely feedback Anita, will pass it on to Abi & Lisa
5/5
GoogleIntercounty have rented my property for me. Throughout the whole experience Lisa has been fantastic, keeping me updated and answering all of my questions. Big thanks to Abi as well for all her work. Lisa has really helped me relax throughout the process and explained everything to me every step of the way! Would highly recommend :)PositiveResponsiveness, Quality, Professionalism
Thank you Jay for your review. Our aim is always to try and make the Intercounty experience as smooth and hassle free as possible, which in this instance is exactly what we have done. Will pass on feedback to Lisa she will be thrilled.
5/5
GoogleA big thank you to Lisa at Intercounty Lettings. Her professionalism and friendliness has been fantastic from the first property we viewed together, and she was a great help through the new world of lettings. I would recommend her and Intercounty all day long.PositiveQuality, Professionalism
Thank you Marco - that is so great to hear. Hope all goes well in your new home
5/5
GoogleMe and my boyfriend are first time renters and were looking for a place we could move into quick. Intercounty did exactly that! We were moved in within a month of viewing the property which was exactly what we wanted! Mollie at Intercounty was so helpful during our viewing and moving in. She was so nice, super quick to respond to messages regarding any questions we had and was just helpful all round. If we end up moving again I'll be asking for Mollie! Thank you Mollie! I also want to quickly mention William at Intercounty too! He helped us view a property before the one we moved into and helped us with the move into our current flat too. Thank you! The day we moved in we were welcomed into our flat with a cute welcome box including some snacks, essentials (hand sanitizer, anti-bacterial wipes) and more! I would recommend Intercounty to everyone!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much - what a wonderful review. Good to know the welcome gift was well received as well! Enjoy your new home!
5/5
GoogleIntercounty have rented my property for me. Throughout the whole experience Lisa has been fantastic, keeping me updated and answering all of my questions. Big thanks to Abi as well for all her work. Lisa has really helped me relax throughout the process and explained everything to me every step of the way! Would highly recommend :)PositiveResponsiveness, Quality, Professionalism
Thank you Jay for your review. Our aim is always to try and make the Intercounty experience as smooth and hassle free as possible, which in this instance is exactly what we have done. Will pass on feedback to Lisa she will be thrilled.
1/5
GoogleRating only, no written review.
4/5
GoogleVery helpful
Pleased we were able to help Ian. Thank you for your review
5/5
GoogleWe have just sold in Bishop’s Stortford and received excellent service , particularly from Doug Whybrow , who kept his calm at a particularly difficult time during Covid 19 lockdown. Thanks to everyone for a friendly and professional service.
5/5
GoogleAbsolutely professional, so helpful, super friendly and communication is so great. Kristy is invaluable in helping at all stages. I was kept informed of progress at all points. I was so impressed with Kristy responding quickly to queries and was a calming presence. I can't recommend Kristy highly enough. Thanks to Kristy and the Intercounty team. Would definitely recommend this company to anyone.
Thank you so much - Kristy will be thrilled to receive such positive feedback.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Intercounty, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Intercounty is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Intercounty is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in four years, the group and its branches: 2012, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2014.
Lettings Agency of the Year by year, 2012 to 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 1 Gold Lettings Agency of the Year Awards 2014 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Intercounty and its branches won The Negotiator Awards in one year, most recently 2019.
Negotiator Awards winners in one year, the group and its branches: 2019.
Negotiator Awards by year, 20192019 2 Gold The Negotiator Awards 2019 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Send Intercounty a message.
Bishop Stortford has the most, with 1,610 reviews rated 4.7 out of 5, followed by Bishop's Stortford (21 North Street) with 1,305.
The 12 Intercounty offices, by town:
Yes. In The Trusted Agent 2026 awards, Bishop's Stortford won Platinum and Harlow won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 8 other industry awards since 2012.
