Trusted Agent profile · West Sussex

Henry Adams reviews in Bognor Regis, Horsham, Storrington and 5 more

4.6

★★★★★ Excellent

1,555 reviews across 10 offices and 3 platforms

www.henryadams.co.uk

Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

1,345

Reviews on Google

All 10 offices

Yell logo

4.0 / 5

4

Reviews on Yell

All 10 offices

Trustpilot logo

206

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Our offices

Henry Adams's 10 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Henry Adams office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I recently sold my property with Henry Adams. The whole process was handled superbly! The team is very professional, friendly, caring and efficient. I’m very impressed with the overall service. Thank you very much.

John · 8 April 2026 · Henry Adams Horsham

5/5

Google

I only rang yesterday and they came the following day to view are property and value it. Very professional and was very helpful in offering advice and answering my questions.

Ben · 2 April 2026 · Henry Adams Haslemere

Agent replied · 16 April 2026

Thanks for reviewing us Ben, much appreciated.

5/5

Google

excellent service. very professional and provided prompt and precise feedback. I couldn't fault their service and would recommend their agency to anyone

Andrew · 2 April 2026 · Henry Adams Haslemere

Agent replied · 16 April 2026

Thanks so much Andrew!

5/5

Google

I recently sold my property with Henry Adams. The whole process was handled superbly! The team is very professional, friendly, caring and efficient. I’m very impressed with the overall service. Thank you very much.

John · 2 April 2026 · Henry Adams Horsham (50 Carfax)

5/5

Trustpilot

Henry Adams Storrington saved my sale!!

Henry Adams Storrington saved my sale!! Ben and Geraldine at Henry Adams Storrington West Sussex branch were simply exceptional, especially Geraldine the branch negotiator, after taking bad advice from a family member and hiring an atrociously bad conveyancer (Premier property lawyers via the Co-op), if hadn’t been for the diligence, professionalism and downright determination by Geraldine I would have lost the buyer for my late mother’s property and a lot of money in the process. I can highly recommend Henry Adams as an estate agent, they will not let you down, they kept me up to date almost every day, there communication was was excellent, I would not hesitate to use them again and will actually be going on the market with my own property maybe this year. 10/10

STEPHEN · 28 March 2026 · Henry Adams Emsworth

5/5

Google

Henry Adams Estate Agent in Bognor Regis were fantastic throughout the whole process. Oliver went above and beyond to make sure everything was on track. Keeping everyone informed about every step, from start to finish. If you need to lease,buy or sell a property, I would highly recommend using Henry Adams team, they are the best!

Adam · 26 March 2026 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 16 April 2026

Thanks Adam! We really appreciate your kind review!

4/5

Trustpilot

I viewed and secured a rental property…

I viewed and secured a rental property in March and Alex and the team were fantastic! From start to finish, the communication was timely, support and information really clear. Highly recommend using Henry Adam's

Sarah · 22 March 2026 · Henry Adams Emsworth

5/5

Google

Alex has been great from start to finish. Very accomodating, knowledgable, friendly and most importantly understanding. Highly recommended.

Andi · 16 March 2026 · Henry Adams Storrington

Agent replied · 16 April 2026

Thank you Andi, your kind review is much appreciated.

5/5

Google

Super friendly and helpful, helped us to secure a beautiful cottage which we’re really happy in. Alex and Steph have both been fantastic with helping us through the letting process and property management has been great.

Olivia · 16 March 2026 · Henry Adams Storrington

Agent replied · 16 April 2026

Thank you so much Olivia and congratulations on your new home. We really appreciate your review.

5/5

Google

These guys are absolutely great - we’ve had a flat managed by them for the last few years and they’ve been spot on with everything and super helpful. Special shout out to Steph our property manager and also James and Alex for arranging the lets and being super responsive 🙏🏼👏 …

Chloe · 16 March 2026 · Henry Adams Storrington

Agent replied · 16 April 2026

Thanks so much Chloe! We really appreciate your review.

5/5

Google

Alex and James were extremely helpful and reliable throughout the process of moving into our new home. Would absolutely recommend the team at Henry Adams to anyone looking to rent around west sussex.

Molly · 16 March 2026 · Henry Adams Storrington

Agent replied · 16 April 2026

Thank you so much Molly and congratulations on your new home!

5/5

Google

This estate agent tops them all! The service, the people, the management of the properties after you move in, all above anything I could have expected. Alex is an amazing person who went above and beyond for me and my family to find us a property and the same goes for James. I would never rent through anyone else ever again. Thank You!!

Jamie · 16 March 2026 · Henry Adams Storrington

Agent replied · 16 April 2026

Ah thank you so much Jamie! Congratulations on your new home and thank you for this lovely review!

5/5

Google

Me and my partner had an extremely positive experience with Henry Adams in Petersfield. Siobhan was the estate aged that we dealt with and she was simply fantastic. She went above and beyond to ensure that we could move into a new rental property with extremely short notice on both parts. We had had an unpleasant experience previously to this. Leaving us with 9 days to find somewhere to live. She went above and beyond to ensure that all paperwork was complete and the new rental property fit to move into, even though due to our push for time it left her little time to do so. We can’t thank her and all the team enough and we are very happy in our new home. We are extremely grateful and would highly recommend Henry Adams in petersfield and in particular Siobhan Merrett. Yaz Thorne

Summer · 16 March 2026 · Henry Adams Petersfield

Agent replied · 16 April 2026

Congratulations on your new home! Thank you so much Yaz for this absolutely lovely review, we really appreciate it and will make sure Siobhan reads it.

3/5

Google

Average, I brought my house and very happy there… however as a service..viewings felt like I was taking up the agents time and they were not knowledgeable on the property. I moved in back in November… still not collected the Sold board dispute numerous times of asking. Not an agent I would use to sell a property as falls below expectations compared to other agents. Obviously to buy it’s just a case of if you want the property you can’t choose who is selling it. As a property is the most expensive purchase in your life I felt the need to leave an honest review for the public and hopefully feedback to take onboard for the agents should they take the time to read this.

Sarah · 16 March 2026 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 16 April 2026

We are sorry to read of your experience with us, we value all feedback and are very grateful for your honesty and for you taking the time to leave us a review. We will collect the board asap.

2/5

Trustpilot

OVER VALUED PROPERTY.

Our house was valued in November 2025. We were surprised at the valuation of£ 775,000. The agent said we should get £750,000 January 2026 we still had no viewings, so I told the agent to reduce the property to £725,000. March no viewings the agent suggested reducing the price to 6 something. I said under the circumstances I wanted to cancell the contract which was until the end of April. I decided to send an email to the office in Chichester explaining the situation. I had an email the following morning af 7.30am from the local office to say they had taken my property of the listing I had no acknowledgment from the Chichester office regarding my email. We have taken the property off the market Regards Eileen Barnes

Eileen · 15 March 2026 · Henry Adams Haywards Heath

5/5

Trustpilot

Henry Adams Haywards Heath did what 3…

Henry Adams Haywards Heath did what 3 other agents couldn’t - sell a retirement flat!

Jonathan · 15 March 2026 · Henry Adams Haywards Heath

Agent replied · 19 March 2026

Thank you for leaving the time to leave a 5 star review of Henry Adams Haywards Heath!

5/5

Trustpilot

Fantastic from start to finish

Fantastic from start to finish. A very big thanks to Alex Bush who answered all our questions.

MD · 14 March 2026 · Henry Adams Haywards Heath

Agent replied · 19 March 2026

Thank you for taking the time to leave a 5-star review!

1/5

Trustpilot

Avoid this incompetent Letting Agent

After 9 years of renting, 5 different properties, the stupidity of this Agent is off the charts! After viewing a property last year, during the viewing, the Agent told us it was being decorated by the Landlord. Upon agreeing to rent the property we were then told it was not being decorated, we proceeded on the sole basis that we would decorate the exceptionally tired property as it was in a prime location with massive potential not being realised. Out time our cost, we accepted that. This was confirmed by the Agent by email. Upon moving in, the property was not cleaned at all, it was filthy and left as the last Tennant has moved out. Upon complaining about this and the state of decoration, it was again confirmed by the Agent that we had permission to decorate. We only actually stayed one year, certainly improving the property to no cost to the Landlord. We are now entering a dispute with the TDS over the Agent refusing to refund our deposit because we did not have permission to decorate, even though we have 3 emails confirming we did from the same Agents?! I am confident we will get our money via the TDS, if not we will certainly pursue every legal channel possible. Beware, this letting agency is by far the worst we have dealt with. Read other reviews of similar scenarios on here, these are facts, not stories. Our tenancy finished 12 days ago, monies will be delayed for god knows how long whilst we enter the submission of evidence phase and then adjudication. This company is totally incompetent, nothing short of a scam. I would advise, no matter how nice the property, use a respectful Agents....not this one! Lesson learnt, ensure everything is put in writing, you'd think that would help, appears not with this Agent!!! UPDATE!!! JUST OVER 3 MONTHS LATER GOING THROUGH THE TDS PROCESS THAT WE WERE FORCED TO GO THROUGH TO GET BACK "OUR" MONEY, WE HAVE JUST BEEN AWARDED OUR FULL DEPOSIT BACK, ALLEGEDLY WITHIN 5 WORKING DAYS, BUT HEY, ITS BEEN THIS LONG, LETS SEE. WARNING: FORTUNATELY WE WERE FINANCIALLY OK, BUT IF YOU WILL NEED YOUR DEPOSIT WHEN MOVING OUT, I SUGGEST YOU AVOID THIS ABYSMAL COMPANY. CHECK OUT OTHER FEEDBACK OF SIMILAR STORIES OF EQUALLY LUDICROUS CLAIMS. THIS COMPANY NEEDS INVESTIGATING OVER ITS CONSTANT ABUSE OF TENANTS DEPOSITS. GLAD I WILL NEVER NEED THEM AGAIN, MY DEEPEST SYMPATHY TO ALL OF THEIR CUSTOMERS....BEST OF LUCK!

Robert · 12 March 2026 · Henry Adams Haywards Heath

Agent replied · 19 March 2026

Thank you for taking the time to share your feedback. We are sorry to hear that you feel dissatisfied with your experience. We take all tenant concerns seriously and aim to ensure that communication and expectations are clear throughout the tenancy process. In this case, as there is currently an active deposit dispute being handled through the Tenancy Deposit Scheme, it would not be appropriate for us to comment in detail on specific matters in a public forum. The TDS process is designed to independently review all evidence from both parties and reach a fair outcome. Regarding property condition and any works or decoration, our policy is that any alterations must be agreed with the landlord in writing prior to being carried out. Where there are differing interpretations of communication, these will be reviewed as part of the formal dispute process. We appreciate the time you spent at the property and thank you for raising your concerns. We will continue to cooperate fully with the TDS adjudication and respect the independent decision that is reached. If you would like to discuss anything further directly, please feel free to contact our office and we will be happy to assist.

1/5

Google

Complete Crap, RENTERS AVOID. Henry Adams arbitrarily decided to base income requirements for renting off net income, contrary to best practice and what every other estate agent follows to do referencing. Maria is completely clueless over the phone and doesn't seem to know what she's talking about. They also love to act like they have no control over anything and it's all out of their hands. You guys are the ones doing referencing, you are the ones who set what you take into account and what platforms you use. I would avoid if you don't want to have to deal with weeks of stress for no reason, never had an experience this terrible in all my years of renting.

Wolf · 11 March 2026 · Henry Adams Haywards Heath

Agent replied · 11 October 2026

We are sorry to receive your one-star review and understand that the renting process can be stressful at times. However, Maria made every effort to keep you informed at each stage of the process, particularly once the reference checks had been completed. Please note that we assess affordability based on net income, as this reflects the amount that is actually received in your bank account. In addition, all reference checks are carried out by an independent third-party company, and we must rely on the reports generated from the information provided during the application. We wish you the best of luck with your continued search for a rental property.

5/5

Trustpilot

10 stars for Kev!

We brought through Kev at Henry Adams, Selsey. Absolutely incredible service from start to finish. Kev was a delight the whole way through. The care throughout was better than we have ever experienced. Kev kept us informed better than the estate agents we sold our property through! Thank you for being amazing.

Scarlett · 10 March 2026 · Henry Adams Haywards Heath

5/5

Google

I would like to express my appreciation for the excellent service we received from Danielle at Henry Adams Lettings in Emsworth. As a support worker assisting my clients in securing a property, it was important that the process was smooth and well-communicated, and Danielle was incredibly helpful throughout. She responded to our emails very quickly, kept us updated at every stage, and assisted with everything to a very high standard. Her professionalism and willingness to help made the whole experience much easier for both myself and my clients. I would highly recommend Henry Adams Lettings in Emsworth, and especially Danielle, for their outstanding support and service.

Юлия · 10 March 2026 · Henry Adams Emsworth

Agent replied · 10 October 2026

Thank you so much for taking the time to write us such a lovely review, we really appreciate it.

5/5

Trustpilot

I recently was looking into a property…

I recently was looking into a property in the barnham area, but due to other viewings and properties closer to my area I turn it down however they’re estate agent/trainee Ryan was most brilliant with his communication and friendly manner made me feel welcomed, Listen to and respected. I very much appreciated the customer service and helpfulness. Please use these estate agents in the future, as they will help you with every single need you have to fill your satisfaction.

Todd · 3 March 2026 · Henry Adams Haywards Heath

Agent replied · 19 March 2026

Thank you for your review and kind words - we wish you the best of luck in your new home and we hope we can help you in the future! :)

5/5

Trustpilot

Jessica Sargant was very professional…

Jessica Sargant was very professional and helpful - the experience was extremely positive Recommended

Ade · 25 February 2026 · Henry Adams Horsham

Agent replied · 25 September 2026

Thank you for your 5 star review, we will pass onto Jessica and the Chichester team!

5/5

Trustpilot

The agent was very professional and…

The agent was very professional and accommodating to our needs , throughout our buying journey they were very helpful and friendly. I would definitely use this company again .

Barry · 20 February 2026 · Henry Adams Emsworth

Agent replied · 20 March 2026

Thank you for your 5 star review :)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Henry Adams

Which Henry Adams office has the most reviews?

Bognor Regis (25 High Street) has the most, with 480 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.

Where are the Henry Adams offices?

The 10 Henry Adams offices, by town:

Has Henry Adams won any awards?

Yes. In The Trusted Agent 2026 awards: Henry Adams, Bognor Regis won Gold; Henry Adams, Haslemere won Trusted Agent; Henry Adams, Mid Sussex won Trusted Agent; Henry Adams, Storrington won Trusted Agent.

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