Trusted Agent profile · West Sussex
★★★★★
1,554 reviews across 10 offices and 3 platforms
Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,554 reviews on three platforms, rated 4.6 out of 5 overall.
1,345
Reviews on Google
All 10 offices
4
Reviews on Yell
All 10 offices
205
Reviews on Trustpilot
Business-wide
Henry Adams's 10 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI recently had some changes that needed…
I recently had some changes that needed to be made to my current tenancy and Alex was great in helping me with my many questions. He responded efficiently to my emails and was always helpful and kind.
1/5
TrustpilotUnauthorised viewing and delayed deposit return
I had a very poor experience with Henry Adams during the end of my tenancy. The agency arranged and conducted a sales viewing at my rented home without my permission. I was not at the property at the time, and the only person present was my 14-year-old stepdaughter. She was asked whether the viewing could go ahead, despite being a minor and not being able to give consent on my behalf. The agency later acknowledged that there were clear notes on their system saying I should be contacted to confirm access, but that this did not happen. They also accepted it was an error of judgement to proceed without first establishing my stepdaughter’s age. While I appreciate that an apology was given afterwards, I found the situation completely unacceptable. Adults entered and viewed my home when no parent, carer, or adult tenant was present, and my stepdaughter was placed in a position she should never have been put in. The agency did later confirm that no further sales viewings would take place during my tenancy and removed the listing while we remained in occupation. However, this only happened after I raised a formal complaint. I am also disappointed with how the deposit return has been handled. At the time of writing, my deposit has still not been returned. I have formally requested its return, and I have been told that no deductions are currently being proposed, but the deposit remains unreleased while they wait for the landlord’s approval. I do not think it is reasonable for a tenant’s money to be held in limbo where no deduction has been properly proposed or evidenced. Overall, I would not feel comfortable recommending them based on how access to the property, tenant consent, safeguarding concerns, and the deposit process have been handled. For me, this was a serious breach of trust at a time when the home was still my family’s private residence.
Thank you for taking the time to share your feedback. We're sorry to hear that you remain disappointed with your experience. The Partner in charge of our Chichester Sales office has responded to your concerns and formal complaint, also providing details of our complaints procedures for both our Sales and Lettings departments. Our Director of Chichester Lettings is also aware of your concerns, and should you wish to raise a formal complaint regarding the handling of your tenancy deposit, please contact him directly so that this can be reviewed through the appropriate process.
4/5
GoogleRating only, no written review.
2/5
GoogleBooked a viewing for me without asking me when and then cancelled it after I said I couldn’t make it, without asking me first or suggesting an alternative. I feel sorry for the seller.
Dear Tom, we are sorry to hear that you were not satisfied with how your request to book a viewing was handled. Our records show you had requested a viewing for Saturday. This is our busiest day, so a viewing was booked for the only available slot on that day. When you messaged to say you could not make that time, that slot was cancelled in order to open it up for others. A new viewing has been booked for you this week as requested. We hope it goes well and that you love the property!
5/5
GoogleWe are purchasing a property through Henry Adams and Rhianna has been absolutely amazing. Rhianna has been so helpful, professional and friendly; no question has ever been too much trouble and she has been very reassuring throughout the whole process, keeping us updated every step of the way. I would highly recommend Henry Adams in Bognor Regis!
Thank you Lauren, your lovely review is greatly appreciated.
5/5
GoogleRhianna has been amazing throughout the process and has kept us updated along the way. Highly recommend!
Thanks so much for reviewing us Cam.
5/5
GoogleI had a great experience selling my house with Rhianna at Henry Adam’s. From valuation to completion she kept me updated at every stage. Would definitely recommend their services to anyone looking to sell.
Thank you Geraldine, your lovely review is greatly appreciated.
5/5
GoogleMark went above and beyond to help us sell our property with the Haslemere branch of Henry Adams. Very pleased and grateful to the care, he and the team showed with the dealing of this sale. He saw the potential, worked out the correct market, and was straight talking about everything. Clear and brilliant communication meant we were up to date about all parts of the process, and everything went quickly and smoothly as these things can.
Thank you Bex, we are very grateful for your kind review.
4/5
GoogleRating only, no written review.
5/5
GoogleJo and her team have been amazing, very professional approach, generated good leads, negotiated well and kept us fully informed at every stage. House sold very quickly Could not ask for more.
Thank you Karl, this is a lovely review and we very much appreciate it.
5/5
TrustpilotSelsey branch of Henry Adams.
Both Lesley Anne and Kevin were both very friendly and professional at the Selsey branch. They were very approachable and quickly sorted out any problems i had, as It was the first property i had bought and they explained anything to me that i didnt understand. They had a good sense of humour too. I would thoroughly recommend the Selsey branch of Henry Adams.
Thank you for your 5 star review of Henry Adams Selsey. We will be sure to pass onto Kevin and the team :)
5/5
TrustpilotHenry Adams Bognor Regis
Henry Adams Bognor Regis, West Sussex I can't fault the Bognor branch of Henry Adams - they have been professional, efficient and courteous throughout the very challenging process of selling my flat. Rhianna Scowen was honest and realistic about the asking price and proved to be correct in her predictions. The office processed the sale promptly and immediately acquired viewings. When the offer was made very soon after listing, they kept me updated during the long wait till exchange. I am particularly grateful to Mark O'Neill, a very experienced and knowledgeable Assistant Manager, who encouraged and reassured me at all stages, chasing down the chain whenever he could - and very adept at dealing with the tensions involved with a difficult chain.
Thank you for your review of Henry Adams Bognor and Aldwick, we will be sure to pass to Mark, Rhianna and the team! :)
5/5
TrustpilotGood experience!
Alex was very good and made our transition to becoming first time tenants seamless. Honest and easy going and helpful to the end.
5/5
GoogleWe’re thrilled with our house purchase, we had a few issues on our end and the guys at Henry Adam’s were patient and helpful throughout, highly recommend. Mark was great!
Thanks so much and congratulations on your new home!
1/5
GoogleI strongly recommend to stay away from this agency
We’re sorry to read that you feel this way, as we were not aware of any issues during your experience with us. We always strive to provide a professional and positive service to all our landlords and tenants, and we take feedback seriously. If there is anything that has caused you concern, we would welcome the opportunity to discuss it and better understand your experience. Please feel free to contact our office directly so we can look into this further. We wish you all the best moving forward.
5/5
GoogleMichelle at Henry Adam’s letting Bognor Regis is fantastic. I have been dealing with Michelle for over 15 years. She’s easy to speak to, puts you at ease always ensures what ever you have asked her she will look into and will always update you a long the way, Nothing is to much for her.
Thanks Bex, we really appreciate your review!
5/5
GoogleI have just used Henry Adams to sell and buy and all I can say is fantastic from start to finish! Nothing was too much bother, no question too stupid and the communication was continuous! Thank you so much for all your help!
Thank you for the lovely review Heather! We hope you're very happy in your new home!
5/5
GoogleSo pleased I was buying through Henry Adams - Sarah Rose made the whole process a dream especially as my buyers had absolutely shocking solicitors (Mancini Legal, Horsham - do not use if you want to have sleepless nights and be highly stressed) I was kept up-to-date with everything - couldn’t recommend Sarah and the Storrington Branch enough.
Thank you Debbie! We will make sure Sarah reads this and we really appreciate your review.
5/5
GoogleI recently bought my house through Christina, and I honestly couldn’t have asked for a better experience. From start to finish, she was incredibly proactive, communicative, and professional throughout the entire process. She kept everything moving smoothly and was always quick to respond to any questions or concerns. What really stood out was her dedication and efficiency, she managed to get the sale completed in record time, which took so much stress out of the whole experience. Christina went above and beyond to make sure everything stayed on track, and her support was invaluable. I would highly recommend Christina to anyone looking to buy or sell a property. A fantastic estate agent who genuinely cares about her clients and delivers outstanding results.
Thank you so much Lydia! We will make sure Christina reads your lovely review, we really appreciate it.
5/5
GoogleI would love to give Alex a shout out for being absolutely fantastic throughout the process of renting this property. He was always very quick to respond and offered help and guidance every step of the way, especially as I was new to renting. He made the whole experience smooth, stress-free, and welcoming. Highly recommended! Ben and James 👍
Thanks so much Ben & James! We are very grateful for your lovely review.
5/5
GoogleI can’t believe how helpful and efficient Alex and co were in helping to set up our new home Everything ran smoothly and nothing seemed to be much trouble Any issues were dealt quickly and efficiently I would recommend Henry Adams to anyone whether renting or buying
Thank you John, your kind review is very much appreciated.
5/5
TrustpilotGreat team effort
Great team effort. Chrissie demonstrated real determination to get the sale across the line.
Thank you for your review - we will be sure to let Chrissie know of your kind words! :)
5/5
TrustpilotBognor Regis Sale team are fantastic - Highly Recommend
We have recently sold our property in Bognor Regis with Henry Adams and I can’t recommend them highly enough. From my first enquiry to them back in Jan to us final moving out day 3 weeks ago, they were fantastic throughout. Contant stream of information that only got better the closer we got to the end of the process. It ended up being a simultaneous exchange and completion on the same day (defiantly not ideal) but we were kept informed the whole day on the progress and they made it as stress-free as humanly possible. Massive praise mainly to Rhianna but also Oliver for their hard work and professional attitude. Thank you!
Thank you for your great review - we will be sure to pass onto Rhianna and Oliver!
1/5
TrustpilotI would give less but it's not…
I would give less but it's not possible, my best advice is to stay away from this agency, from the deepest of my heart
Dear Margaret, We're sorry to hear of your disappointment with Henry Adams - if you'd like to discuss your complaint further please email operations@henryadams.co.uk
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bognor Regis (25 High Street) has the most, with 480 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 392.
The 10 Henry Adams offices, by town:
Yes. In The Trusted Agent 2026 awards: Henry Adams, Bognor Regis won Gold; Henry Adams, Haslemere won Trusted Agent; Henry Adams, Mid Sussex won Trusted Agent; Henry Adams, Storrington won Trusted Agent.
