Henry Adams reviews

★★★★★ 1/5

Trustpilot

Avoid this incompetent Letting Agent

After 9 years of renting, 5 different properties, the stupidity of this Agent is off the charts! After viewing a property last year, during the viewing, the Agent told us it was being decorated by the Landlord. Upon agreeing to rent the property we were then told it was not being decorated, we proceeded on the sole basis that we would decorate the exceptionally tired property as it was in a prime location with massive potential not being realised. Out time our cost, we accepted that. This was confirmed by the Agent by email. Upon moving in, the property was not cleaned at all, it was filthy and left as the last Tennant has moved out. Upon complaining about this and the state of decoration, it was again confirmed by the Agent that we had permission to decorate. We only actually stayed one year, certainly improving the property to no cost to the Landlord. We are now entering a dispute with the TDS over the Agent refusing to refund our deposit because we did not have permission to decorate, even though we have 3 emails confirming we did from the same Agents?! I am confident we will get our money via the TDS, if not we will certainly pursue every legal channel possible. Beware, this letting agency is by far the worst we have dealt with. Read other reviews of similar scenarios on here, these are facts, not stories. Our tenancy finished 12 days ago, monies will be delayed for god knows how long whilst we enter the submission of evidence phase and then adjudication. This company is totally incompetent, nothing short of a scam. I would advise, no matter how nice the property, use a respectful Agents....not this one! Lesson learnt, ensure everything is put in writing, you'd think that would help, appears not with this Agent!!!

Robert · 6 May 2026

★★★★★ 5/5

Trustpilot

I recently was looking into a property…

I recently was looking into a property in the barnham area, but due to other viewings and properties closer to my area I turn it down however they’re estate agent/trainee Ryan was most brilliant with his communication and friendly manner made me feel welcomed, Listen to and respected. I very much appreciated the customer service and helpfulness. Please use these estate agents in the future, as they will help you with every single need you have to fill your satisfaction.

Todd · 3 March 2026

★★★★★ 5/5

Trustpilot

Selsey branch of Henry Adams.

Both Lesley Anne and Kevin were both very friendly and professional at the Selsey branch. They were very approachable and quickly sorted out any problems i had, as It was the first property i had bought and they explained anything to me that i didnt understand. They had a good sense of humour too. I would thoroughly recommend the Selsey branch of Henry Adams.

Harriet · 1 July 2026

★★★★★ 5/5

Trustpilot

Storrington

Alex and James have been so incredibly helpful and made our move so smooth despite some issues with rightmove which were out of their control! Alex answers emails so quickly and is so always so happy and ready to help. Any questions I have or any problems I’ve needed fixed he has sorted them immediately! He really is a credit to Henry Adams! James is equally as helpful, I’ve been so grateful for their support throughout the whole process!

Katie · 5 September 2026

★★★★★ 5/5

Google

I honestly can’t thank Gail enough for everything she did to get our purchase over the line. From start to finish, she was incredible, always on top of things, keeping us updated, and making sure the whole process kept moving forward. Her communication was amazing, and she went out of her way time and time again to make sure we felt supported and informed. Gail doesn’t just do the basics; she genuinely goes above and beyond what you’d expect from an estate agent. There were a few tricky moments along the way, but Gail’s determination and positivity kept everything on track. You could really tell she cared about getting the best outcome for us, and her hard work absolutely paid off. If you’re looking for an estate agents who’s proactive, kind, and truly dedicated to their clients, Henry Adam’s is the one you want on your side. We couldn’t have asked for better!

Sasha · 12 November 2025

★★★★★ 5/5

Trustpilot

I used the Selsey branch and living in…

I used the Selsey branch and living in Cheshire everything I did was from there so with the wonderful help from Kevin and his team there it made what could have been a difficult process into a smooth property sale. As I was a trustee of the property and knew very little about it the staff helped so much with the looking after of the property until the eventual sale. I cannot recommend them enough. thank you

Millie · 13 October 2025

★★★★★ 5/5

Google

Henry Adams Estate Agent in Bognor Regis were fantastic throughout the whole process. Oliver went above and beyond to make sure everything was on track. Keeping everyone informed about every step, from start to finish. If you need to lease,buy or sell a property, I would highly recommend using Henry Adams team, they are the best!

Adam · 26 March 2026

★★★★★ 5/5

Google

Great experience with Henry Adams Bognor. The team went above and beyond for my brother and I looking to rent a place Big shout out to Ryan Gough especially for making everything happen so smoothly despite some big unforseen setbacks.

Adrian · 14 April 2026

★★★★★ 5/5

Google

Buying a home is stressful, especially when it's your first home and you have no idea what's going on! But Rhianna at Henry Adams was amazing and so patient with us while we went through this journey. You were an absolute star and thank you again for everything you did! We cannot thank you enough! Highly recommend! 🌟 …

Kimberley · 13 October 2025

★★★★★ 5/5

Google

Thanks a million to Gail and her team. After securing the sale of my property, Gail and her team worked tirelessly to facilitate and drive the progression of conveyancing process of the 5 transaction property chain. Thanks to their combined tenacity in pursuing those at the lower end of the chain, exchange and completion was achieved. Great service!

Kev · 13 October 2025

★★★★★ 5/5

Trustpilot

Henry Adams have managed our property…

Henry Adams have managed our property for 5 years. They are excellent in sorting out maintenance problems immediately and sending regular full detailed inspection photos and reports of our property . Alex Bush has been excellent in advising us and finding a new tenant. He gets back to emails immediately and we have really appreciated his advice and guidance.

Sian · 29 September 2025

★★★★★ 3/5

Google

Average, I brought my house and very happy there… however as a service..viewings felt like I was taking up the agents time and they were not knowledgeable on the property. I moved in back in November… still not collected the Sold board dispute numerous times of asking. Not an agent I would use to sell a property as falls below expectations compared to other agents. Obviously to buy it’s just a case of if you want the property you can’t choose who is selling it. As a property is the most expensive purchase in your life I felt the need to leave an honest review for the public and hopefully feedback to take onboard for the agents should they take the time to read this.

Sarah · 16 March 2026

★★★★★ 5/5

Trustpilot

we had a lovely experience dealing with…

we had a lovely experience dealing with the Henry Adams office in Storrington, it was not an easy purchase due to multiple reasons but the staff and the sellers kept the faith and we got our dream, so thankyou to all there especially Christina

Neale · 30 November 2025

★★★★★ 5/5

Trustpilot

Great service from the Storrington team

We recently rented a property through Hentry Adams Storrington. From start to finish Alex and James made the whole process feel straightforward and stress free, a very different and much more pleasant experience than when we rented through one of the big chain Estate agents a few years ago! Both were (and are) easily contactable and a pleasure to deal with; helpful, courteous and informative. I would highly recommend Henry Adams Storrington, without any hesitation, to anyone looking to rent a property.

Ann · 18 June 2024

★★★★★ 5/5

Google

We cannot thank Mark, Charlotte and the team enough for their seamless, tenacious and professional service from start to finish. Their brilliant marketing, professional photography and exceptional customer / client relationship management sold our property within the first 2 views. Communication throughout the entire conveyancing and sales process was first class. I would highly recommend Henry Adams Bognor Team. Thank you team for a job very well done.

Pam · 27 November 2024

★★★★★ 5/5

Trustpilot

I recently had some changes that needed…

I recently had some changes that needed to be made to my current tenancy and Alex was great in helping me with my many questions. He responded efficiently to my emails and was always helpful and kind.

Hannah · 30 July 2026

★★★★★ 5/5

Google

Aga was very helpful throughout the process, meeting every question with patience and thought out answers. If you're searching for a professional who is clearly dedicated and organised, I highly recommend Aga. Thank you!

Patrycja · 9 December 2025

★★★★★ 5/5

Trustpilot

A great experience.

We had a really smooth experience with Henry Adams. Alex Bush managed our letting from day one and I couldn’t have asked for a better person to do so. Alex really reassured us through every step, kept us informed on all updates and we are so pleased that Henry Adam is our letting agent. I’d definitely recommend them to anyone looking for a smooth and enjoyable move. We are so pleased with our new home and extremely thankful to the team. Thanks again guys!

Kayleigh · 27 February 2024

★★★★★ 5/5

Trustpilot

10 stars for Kev!

We brought through Kev at Henry Adams, Selsey. Absolutely incredible service from start to finish. Kev was a delight the whole way through. The care throughout was better than we have ever experienced. Kev kept us informed better than the estate agents we sold our property through! Thank you for being amazing.

Scarlett · 10 March 2026

★★★★★ 5/5

Trustpilot

Henry Adams were excellent with the…

Henry Adams were excellent with the sale of my bungalow. Friendly, approachable, helpful and efficient in every way. Amy and Ella were brilliant. Highly recommend.

Lynda · 19 January 2026

★★★★★ 5/5

Google

Henry Adams state that they are simply different and let me reassure anyone who is thinking of selling they are,take my honest advice don't even question going anywhere else.They are honest and they do actually care and work for you.I first saw Gail who was honest with me from the start I took her advice and my house sold,All the staff at Henry Adams Bognor Regis are friendly,caring and professional they always have the time for you and always call you back and finally I have to Thank Jane Barlow with all my heart she is an absolute credit to Henry Adams and I honestly don't know how I would of got through this process without her she is calm, professional and wonderful.

Louise · 18 January 2024

★★★★★ 5/5

Trustpilot

Henry Adams Bognor …

recently rented a property through Henry Adams, and the experience was smooth and professional from start to finish. The team communicated clearly at every stage, from booking the viewing to completing the paperwork, and they were quick to answer any questions I had throughout the process. Move-in was well organised, and the property was handed over clean and in good condition. Since moving in, any small issues have been dealt with promptly, and I’ve appreciated how approachable and helpful the staff have been. Overall, Henry Adams made renting straightforward and stress-free, and I would happily recommend them.

Samantha · 9 November 2025

★★★★★ 5/5

Trustpilot

Fantastic from start to finish

Fantastic from start to finish. A very big thanks to Alex Bush who answered all our questions.

MD · 14 March 2026

★★★★★ 5/5

Google

I needed to sell my lovely flat in Aldwick (Bognor) so spent some time dropping in on local estate agents to find one who I could trust with my sale.I visited or called 8 different agents and was amazed at th lack of skill and professionalism some of the Agents had. Most were charging 1% of sale value. Then along came Gail from Henry Adams. Very professional, straight talking, and to the point. There fee was to be a little higher than the others but a fixed figure regardless of sale price. They valued the flat higher than the other agents. What a great company to deal with, when the inevitable problems came up the just dealt with them, when the chain collapsed, they fixed it. I thoroughly recommend Henry Adams. I suggest anyone looking to sell a property should judge the agent by quality and not price.

Steve · 19 December 2023