Henry Adams reviews

★★★★★ 1/5

Trustpilot

Avoid this incompetent Letting Agent

After 9 years of renting, 5 different properties, the stupidity of this Agent is off the charts! After viewing a property last year, during the viewing, the Agent told us it was being decorated by the Landlord. Upon agreeing to rent the property we were then told it was not being decorated, we proceeded on the sole basis that we would decorate the exceptionally tired property as it was in a prime location with massive potential not being realised. Out time our cost, we accepted that. This was confirmed by the Agent by email. Upon moving in, the property was not cleaned at all, it was filthy and left as the last Tennant has moved out. Upon complaining about this and the state of decoration, it was again confirmed by the Agent that we had permission to decorate. We only actually stayed one year, certainly improving the property to no cost to the Landlord. We are now entering a dispute with the TDS over the Agent refusing to refund our deposit because we did not have permission to decorate, even though we have 3 emails confirming we did from the same Agents?! I am confident we will get our money via the TDS, if not we will certainly pursue every legal channel possible. Beware, this letting agency is by far the worst we have dealt with. Read other reviews of similar scenarios on here, these are facts, not stories. Our tenancy finished 12 days ago, monies will be delayed for god knows how long whilst we enter the submission of evidence phase and then adjudication. This company is totally incompetent, nothing short of a scam. I would advise, no matter how nice the property, use a respectful Agents....not this one! Lesson learnt, ensure everything is put in writing, you'd think that would help, appears not with this Agent!!!

Robert · 6 May 2026

★★★★★ 5/5

Trustpilot

I recently was looking into a property…

I recently was looking into a property in the barnham area, but due to other viewings and properties closer to my area I turn it down however they’re estate agent/trainee Ryan was most brilliant with his communication and friendly manner made me feel welcomed, Listen to and respected. I very much appreciated the customer service and helpfulness. Please use these estate agents in the future, as they will help you with every single need you have to fill your satisfaction.

Todd · 3 March 2026

★★★★★ 5/5

Google

This estate agent tops them all! The service, the people, the management of the properties after you move in, all above anything I could have expected. Alex is an amazing person who went above and beyond for me and my family to find us a property and the same goes for James. I would never rent through anyone else ever again. Thank You!!

Jamie · 16 March 2026

★★★★★ 5/5

Trustpilot

I used the Selsey branch and living in…

I used the Selsey branch and living in Cheshire everything I did was from there so with the wonderful help from Kevin and his team there it made what could have been a difficult process into a smooth property sale. As I was a trustee of the property and knew very little about it the staff helped so much with the looking after of the property until the eventual sale. I cannot recommend them enough. thank you

Millie · 13 October 2025

★★★★★ 5/5

Google

I couldn’t be happier with the service I received from Alex and the team during my move. From start to finish, the whole process was smooth and easy, with clear communication every step of the way. Alex was incredibly professional, attentive, and genuinely cared about finding not just a house, but a true home for me and my cats. Their expertise and friendly approach made what can often be a stressful experience completely stress-free. Highly recommend to anyone looking for an estate agent who goes above and beyond!

Sy · 10 August 2025

★★★★★ 5/5

Google

I had a great experience with this letting agent from start to finish. Alex has been a great help and made the process a lot easier. Communication was clear and prompt, and they were always professional and helpful. Any issues were dealt with quickly and efficiently, making the whole renting process stress-free. I would happily recommend them to anyone looking to rent.

Paul · 16 January 2026

★★★★★ 5/5

Google

These guys are absolutely great - we’ve had a flat managed by them for the last few years and they’ve been spot on with everything and super helpful. Special shout out to Steph our property manager and also James and Alex for arranging the lets and being super responsive 🙏🏼👏 …

Chloe · 16 March 2026

★★★★★ 5/5

Google

Alex provided an excellent service from start to finish. He was professional, responsive, and extremely helpful throughout the entire process. Everything was handled efficiently, and any issues were resolved quickly. He made the renting experience smooth and stress-free. I would highly recommend Alex.

Emily · 10 April 2026

★★★★★ 5/5

Trustpilot

Henry Adams have managed our property…

Henry Adams have managed our property for 5 years. They are excellent in sorting out maintenance problems immediately and sending regular full detailed inspection photos and reports of our property . Alex Bush has been excellent in advising us and finding a new tenant. He gets back to emails immediately and we have really appreciated his advice and guidance.

Sian · 29 September 2025

★★★★★ 5/5

Google

Sarah is the best! From the beginning she gave clear communication and was available for support when we needed it. We are first time buyers and she helped us tremendously with what was a difficult moving process. She has been very professional and also personable during a stressful move. We cannot be more thankful to her and the Henry Adams team. Thanks again, the Kedie's.

Matty · 11 July 2025

★★★★★ 5/5

Google

Highly recommend! This was my second experience with the team here. Alex was brilliant, very professional and thoughtful as always. It makes such a difference working with someone who truly cares about their clients. Thanks again!

Skye · 9 April 2026

★★★★★ 5/5

Google

From beginning to end this was a pleasurable experience dealing with Alex Bush from Henry Adams. The whole process was conducted professionally and efficiently with an eye for detail. The few questions I had were answered promptly. This led to a stress free move! And since I've moved in the level of care and professionalism has remained. My sincere thanks to Alex and the team for making it also easy. John R

John · 27 March 2025

★★★★★ 5/5

Google

We purchased our house through Henry Adams Storrington and Ben and his team were always so helpful and kept us in the loop. As the property was previously rented, James and the rental team also helped enormously with sorting out a few …

Jan · 16 January 2026

★★★★★ 5/5

Google

I wanted to leave this review to say how absolutely greatful myself and my partner are for Christina's help and assistance. We were in a chain that was causing delays, where other estate agents had not been honest with us and told numerous lies, Christina who was not even our esate agent was amazing! She went above a beyond helping the chain complete, she was honest with us from the start, provided us updates that really wasnt her job to do, she was proactive and worked so hard for us. If it wasnt for her the chain could have been broken causing alot of heartache, stress and loss of money. After dealing with other esate agents through the chain Christina was by far the best i would highly recommend Christina at Henry Adams Estate agents Storrington. Thank you again from myself and my partner you are a star!!

Laura · 15 November 2024

★★★★★ 5/5

Google

Wow what an incredibly smooth and quick process with Henry Adams Lettings. Alex was so helpful throughout with quick communication, advice and organising our tenancy. Would recommend this estate agent to anyone who asked. The little move in gift box was an extra added treat and just goes to show their attention detail and care for each client. Thanks again to this company for such a great & easy process!

Chante · 12 March 2025

★★★★★ 5/5

Google

Alex and James were extremely helpful and reliable throughout the process of moving into our new home. Would absolutely recommend the team at Henry Adams to anyone looking to rent around west sussex.

Molly · 16 March 2026

★★★★★ 5/5

Trustpilot

we had a lovely experience dealing with…

we had a lovely experience dealing with the Henry Adams office in Storrington, it was not an easy purchase due to multiple reasons but the staff and the sellers kept the faith and we got our dream, so thankyou to all there especially Christina

Neale · 30 November 2025

★★★★★ 5/5

Google

Steve was an amazing support, helpful and patient with myself and my mother. It had been a long and arduous process which wasn’t Steve’s fault but he made everything more manageable to cope with. He would phone me regularly keeping me updated on everything regarding the chain and how we were progressing. When something stalled he would get right onto it and deal with it. Steve was the estate agent at Henry Adams who was selling the house of our buyers, we were in fact selling through their Midhurst office but sadly we didn’t experience the same care and consideration by the Midhurst office and so decided to deal only with Steve and his office. I can highly recommend you using this estate agents and ask for Steve, if you are selling or buying, Steve is honest, straight, cares for his clients and in the end gets it all sewn up. He even called me on the day of the move to see how my mother and I were and again the following week to check in on her. An amazing man and an amazing team at this branch..THANK YOU ..

Steevie · 25 September 2024

★★★★★ 5/5

Google

Henry Adams have been great to work with as we moved into the area. Extremely responsive and supportive whilst offering a variety of other services and recommendations (i.e. removals) has made the whole move much easier. Much thanks to Alex and the team.

Max · 16 November 2025

★★★★★ 5/5

Google

I had a great experience securing my tenancy with the support of the agency. The process was smooth and stress-free, and my property manager, Alex Bush, was especially helpful throughout. Alex was responsive, approachable, and made sure I …

Chiedza · 16 December 2025

★★★★★ 5/5

Trustpilot

Great service from the Storrington team

We recently rented a property through Hentry Adams Storrington. From start to finish Alex and James made the whole process feel straightforward and stress free, a very different and much more pleasant experience than when we rented through one of the big chain Estate agents a few years ago! Both were (and are) easily contactable and a pleasure to deal with; helpful, courteous and informative. I would highly recommend Henry Adams Storrington, without any hesitation, to anyone looking to rent a property.

Ann · 18 June 2024

★★★★★ 5/5

Google

I had the pleasure of dealing with Christina at Henry Adams in Storrington for the recent purchase of my new house. She was, at all times, professional, friendly and prompt. The purchase was hassle free and she was always there at the end of the phone to deal with any queries I had. On the odd occasions when she was not available another member of the team assisted me with the same level of professionalism. I highly recommend their services.

Catherine · 16 January 2026

★★★★★ 5/5

Google

To be honest I approached looking for a new place to live with a little trepidation. We all hear the horror stories. BUT my dealings with the Team at Henry Adams were flawless. Alex and Steph were both professional and friendly. Always making themselves available, returning calls and emails. I was looking for someone based in and who understood the area I was looking to move to and I found them. The welcome box and card is a lovely touch as well. It all makes a big difference when you're in the middle of what is usually a stressful situation. Highly recommended.

Clayton · 27 March 2024

★★★★★ 5/5

Google

Sarah is an absolute gem! She has been there for us through every step of a long and complex first time purchase. She's been friendly and professional, keeping us up to date throughout. We couldn't be more grateful for her and her colleagues at Henry Adams Storrington!

Shannen · 11 July 2025