Henry Adams reviews

★★★★★ 1/5

Trustpilot

Avoid this incompetent Letting Agent

After 9 years of renting, 5 different properties, the stupidity of this Agent is off the charts! After viewing a property last year, during the viewing, the Agent told us it was being decorated by the Landlord. Upon agreeing to rent the property we were then told it was not being decorated, we proceeded on the sole basis that we would decorate the exceptionally tired property as it was in a prime location with massive potential not being realised. Out time our cost, we accepted that. This was confirmed by the Agent by email. Upon moving in, the property was not cleaned at all, it was filthy and left as the last Tennant has moved out. Upon complaining about this and the state of decoration, it was again confirmed by the Agent that we had permission to decorate. We only actually stayed one year, certainly improving the property to no cost to the Landlord. We are now entering a dispute with the TDS over the Agent refusing to refund our deposit because we did not have permission to decorate, even though we have 3 emails confirming we did from the same Agents?! I am confident we will get our money via the TDS, if not we will certainly pursue every legal channel possible. Beware, this letting agency is by far the worst we have dealt with. Read other reviews of similar scenarios on here, these are facts, not stories. Our tenancy finished 12 days ago, monies will be delayed for god knows how long whilst we enter the submission of evidence phase and then adjudication. This company is totally incompetent, nothing short of a scam. I would advise, no matter how nice the property, use a respectful Agents....not this one! Lesson learnt, ensure everything is put in writing, you'd think that would help, appears not with this Agent!!!

Robert · 6 May 2026

★★★★★ 5/5

Trustpilot

I recently was looking into a property…

I recently was looking into a property in the barnham area, but due to other viewings and properties closer to my area I turn it down however they’re estate agent/trainee Ryan was most brilliant with his communication and friendly manner made me feel welcomed, Listen to and respected. I very much appreciated the customer service and helpfulness. Please use these estate agents in the future, as they will help you with every single need you have to fill your satisfaction.

Todd · 3 March 2026

★★★★★ 5/5

Trustpilot

Selsey branch of Henry Adams.

Both Lesley Anne and Kevin were both very friendly and professional at the Selsey branch. They were very approachable and quickly sorted out any problems i had, as It was the first property i had bought and they explained anything to me that i didnt understand. They had a good sense of humour too. I would thoroughly recommend the Selsey branch of Henry Adams.

Harriet · 1 July 2026

★★★★★ 5/5

Trustpilot

Storrington

Alex and James have been so incredibly helpful and made our move so smooth despite some issues with rightmove which were out of their control! Alex answers emails so quickly and is so always so happy and ready to help. Any questions I have or any problems I’ve needed fixed he has sorted them immediately! He really is a credit to Henry Adams! James is equally as helpful, I’ve been so grateful for their support throughout the whole process!

Katie · 5 September 2026

★★★★★ 5/5

Google

They had exactly the right balance being freindly and not " pushy " The lead up to exchange with 5 in the Chain was really unpleasant but they were always on the end of the phone and Toby personally waded in at 4PM on the last working day for solicitors on Friday the 19th to push the exchange through. Anyone can handle an easy transaction it's the really difficult ones that show proper customer service.

James · 16 January 2026

★★★★★ 5/5

Google

I cannot praise Henry Adam’s Haslemere, namely Mark Thomas enough for his continued professionalism throughout my selling process. Mark kept me updated at every single moment of each transaction via phone call and/or email ensuring the whole process went through stress free. I thank Mark and the Team wholeheartedly and have no hesitation in recommending them.

Sarah · 15 April 2026

★★★★★ 5/5

Trustpilot

I used the Selsey branch and living in…

I used the Selsey branch and living in Cheshire everything I did was from there so with the wonderful help from Kevin and his team there it made what could have been a difficult process into a smooth property sale. As I was a trustee of the property and knew very little about it the staff helped so much with the looking after of the property until the eventual sale. I cannot recommend them enough. thank you

Millie · 13 October 2025

★★★★★ 5/5

Trustpilot

Henry Adams have managed our property…

Henry Adams have managed our property for 5 years. They are excellent in sorting out maintenance problems immediately and sending regular full detailed inspection photos and reports of our property . Alex Bush has been excellent in advising us and finding a new tenant. He gets back to emails immediately and we have really appreciated his advice and guidance.

Sian · 29 September 2025

★★★★★ 5/5

Google

The best of many experiences I have had with an estate agent. We felt Mark was friendly, honest and always working above and beyond to push things forward.Communication was excellent, viewings and appointments were well orchestrated and followed up and we were kept in the loop at all times.

Mark · 12 December 2025

★★★★★ 5/5

Google

We couldn’t recommend Henry Adams Estate Agents - especially Toby Miller - more. From a first time buyer’s perspective, he made the process incredibly simple, had excellent communication with rapidly quick responses and made it a great experience throughout! Thanks for all your help!

Emily · 16 January 2026

★★★★★ 5/5

Trustpilot

we had a lovely experience dealing with…

we had a lovely experience dealing with the Henry Adams office in Storrington, it was not an easy purchase due to multiple reasons but the staff and the sellers kept the faith and we got our dream, so thankyou to all there especially Christina

Neale · 30 November 2025

★★★★★ 5/5

Google

I bought my house through Henry Adams EA and can say that Mark was super quick to respond and made the whole process clear and easy from start to finish. Couldn't recommend him higher. Good team at the office too.

Heather · 12 December 2025

★★★★★ 5/5

Google

Mark, Toby and the team at Henry Adams Haslemere were absolutely brilliant to deal with and guided us through a fairly lengthy (no fault of theirs!) process using their expertise and a whole lot of effort. We wouldn't be in our dream home now if it wasn't for their efforts. Thank you to the whole team - I would wholeheartedly recommend them to sell, or buy through.

Jon · 11 February 2025

★★★★★ 5/5

Trustpilot

Great service from the Storrington team

We recently rented a property through Hentry Adams Storrington. From start to finish Alex and James made the whole process feel straightforward and stress free, a very different and much more pleasant experience than when we rented through one of the big chain Estate agents a few years ago! Both were (and are) easily contactable and a pleasure to deal with; helpful, courteous and informative. I would highly recommend Henry Adams Storrington, without any hesitation, to anyone looking to rent a property.

Ann · 18 June 2024

★★★★★ 5/5

Trustpilot

I recently had some changes that needed…

I recently had some changes that needed to be made to my current tenancy and Alex was great in helping me with my many questions. He responded efficiently to my emails and was always helpful and kind.

Hannah · 30 July 2026

★★★★★ 5/5

Trustpilot

A great experience.

We had a really smooth experience with Henry Adams. Alex Bush managed our letting from day one and I couldn’t have asked for a better person to do so. Alex really reassured us through every step, kept us informed on all updates and we are so pleased that Henry Adam is our letting agent. I’d definitely recommend them to anyone looking for a smooth and enjoyable move. We are so pleased with our new home and extremely thankful to the team. Thanks again guys!

Kayleigh · 27 February 2024

★★★★★ 5/5

Google

Very happy with the service from Mark and the team who made buying easy. Very proactive, quick, helpful and accommodating from start to finish. Couldn’t fault anything and would highly recommend their services.

Ian · 21 November 2025

★★★★★ 5/5

Trustpilot

10 stars for Kev!

We brought through Kev at Henry Adams, Selsey. Absolutely incredible service from start to finish. Kev was a delight the whole way through. The care throughout was better than we have ever experienced. Kev kept us informed better than the estate agents we sold our property through! Thank you for being amazing.

Scarlett · 10 March 2026

★★★★★ 5/5

Trustpilot

Henry Adams were excellent with the…

Henry Adams were excellent with the sale of my bungalow. Friendly, approachable, helpful and efficient in every way. Amy and Ella were brilliant. Highly recommend.

Lynda · 19 January 2026

★★★★★ 5/5

Trustpilot

Henry Adams Bognor …

recently rented a property through Henry Adams, and the experience was smooth and professional from start to finish. The team communicated clearly at every stage, from booking the viewing to completing the paperwork, and they were quick to answer any questions I had throughout the process. Move-in was well organised, and the property was handed over clean and in good condition. Since moving in, any small issues have been dealt with promptly, and I’ve appreciated how approachable and helpful the staff have been. Overall, Henry Adams made renting straightforward and stress-free, and I would happily recommend them.

Samantha · 9 November 2025

★★★★★ 5/5

Google

We had a great experience selling our house with Henry Adams. Especially a huge thank you to Toby and Mark for their incredible support throughout the process, they were professional, responsive, and proactive every step of the way. …

Olivia · 16 August 2025

★★★★★ 5/5

Trustpilot

Fantastic from start to finish

Fantastic from start to finish. A very big thanks to Alex Bush who answered all our questions.

MD · 14 March 2026

★★★★★ 5/5

Trustpilot

I just wanted to say a huge thank you…

I just wanted to say a huge thank you for all the help from Henry Adam’s so far! A special thank you goes to Aga who has been so helpful with updates and ensuring we have all of the information we need! She is an asset to your team and has been absolutely brilliant. A big thank you also goes to Lorena for being so positive and keeping us in the loop at all times. Lastly a thank you to Roksana who showed us the property in the first place. We would highly recommend you all for being so great! Thank you again for making the process so easy. Best, Ruby

Ruby · 3 November 2023

★★★★★ 5/5

Trustpilot

Jessica Sargant was very professional…

Jessica Sargant was very professional and helpful - the experience was extremely positive

Ade · 25 February 2026