Henry Adams Haywards Heath reviews

★★★★★ 5/5

Google

We initially got in touch with Henry Adams for a viewing. We fell in love with the house and quickly made an offer. As our house wasn’t on the market, Kyran and his team went above and beyond to get it on the market and secure a buyer and our forever home within the required window. Throughout the process, he was proactive, kept us updated with the progress and removed any blockers. He made the most stressful experience a seamless one by constantly being one step ahead. We would highly recommend Henry Adams and Kyran for their services. Thanks Kyran!

Shrajames · 4 October 2026

★★★★★ 5/5

Google

We purchased a property and Will was the main point of contact. He was great throughout the whole process which wasn’t the most straight forward purchase, but whatever Will said he would do in regards to chasing and progressing the sale, he was always good to his word. The property was highly sought after and I felt they handled it very fairly throughout. I also liked the mortgage adviser they have to reference me up as a prospective buyer. He didn’t rush the phone calls and was very helpful. Many thanks and we would highly recommend this agents. Gemma & Steve

GEMMA · 11 August 2026

★★★★★ 5/5

Google

Very personable .I Was able to visit property several times with various family members in order to make an informed decision .Kyran was very respectful of the circumstances around my move and a special mention to Linda who was also so supportive . Liason between Kyran,vendor and myself was prompt.Thank you Kyran ,we got there and I am very grateful!

Ally · 7 October 2026

★★★★★ 5/5

Google

I can’t thank Gemma enough for all her help throughout buying my flat through Henry Adams. From the first viewing right through to completion, she was very professional, approachable and genuinely supportive the whole way through. Couldn’t ask for any better! Gemma always kept me updated, answered every question quickly and made the whole process feel far less stressful than it could have been. Nothing ever felt like too much trouble, and you could tell she genuinely cared about making sure everything went smoothly. A huge thank you again to Gemma and the team for all your help and reassurance along the way! I’d happily recommend both her and Henry Adams to anyone looking to buy or sell.

Ben · 11 May 2026

★★★★★ 1/5

Trustpilot

Avoid this incompetent Letting Agent

After 9 years of renting, 5 different properties, the stupidity of this Agent is off the charts! After viewing a property last year, during the viewing, the Agent told us it was being decorated by the Landlord. Upon agreeing to rent the property we were then told it was not being decorated, we proceeded on the sole basis that we would decorate the exceptionally tired property as it was in a prime location with massive potential not being realised. Out time our cost, we accepted that. This was confirmed by the Agent by email. Upon moving in, the property was not cleaned at all, it was filthy and left as the last Tennant has moved out. Upon complaining about this and the state of decoration, it was again confirmed by the Agent that we had permission to decorate. We only actually stayed one year, certainly improving the property to no cost to the Landlord. We are now entering a dispute with the TDS over the Agent refusing to refund our deposit because we did not have permission to decorate, even though we have 3 emails confirming we did from the same Agents?! I am confident we will get our money via the TDS, if not we will certainly pursue every legal channel possible. Beware, this letting agency is by far the worst we have dealt with. Read other reviews of similar scenarios on here, these are facts, not stories. Our tenancy finished 12 days ago, monies will be delayed for god knows how long whilst we enter the submission of evidence phase and then adjudication. This company is totally incompetent, nothing short of a scam. I would advise, no matter how nice the property, use a respectful Agents....not this one! Lesson learnt, ensure everything is put in writing, you'd think that would help, appears not with this Agent!!! UPDATE!!! JUST OVER 3 MONTHS LATER GOING THROUGH THE TDS PROCESS THAT WE WERE FORCED TO GO THROUGH TO GET BACK "OUR" MONEY, WE HAVE JUST BEEN AWARDED OUR FULL DEPOSIT BACK, ALLEGEDLY WITHIN 5 WORKING DAYS, BUT HEY, ITS BEEN THIS LONG, LETS SEE. WARNING: FORTUNATELY WE WERE FINANCIALLY OK, BUT IF YOU WILL NEED YOUR DEPOSIT WHEN MOVING OUT, I SUGGEST YOU AVOID THIS ABYSMAL COMPANY. CHECK OUT OTHER FEEDBACK OF SIMILAR STORIES OF EQUALLY LUDICROUS CLAIMS. THIS COMPANY NEEDS INVESTIGATING OVER ITS CONSTANT ABUSE OF TENANTS DEPOSITS. GLAD I WILL NEVER NEED THEM AGAIN, MY DEEPEST SYMPATHY TO ALL OF THEIR CUSTOMERS....BEST OF LUCK!

Robert · 12 March 2026

★★★★★ 1/5

Google

Complete Crap, RENTERS AVOID. Henry Adams arbitrarily decided to base income requirements for renting off net income, contrary to best practice and what every other estate agent follows to do referencing. Maria is completely clueless over the phone and doesn't seem to know what she's talking about. They also love to act like they have no control over anything and it's all out of their hands. You guys are the ones doing referencing, you are the ones who set what you take into account and what platforms you use. I would avoid if you don't want to have to deal with weeks of stress for no reason, never had an experience this terrible in all my years of renting.

Wolf · 11 March 2026

★★★★★ 5/5

Trustpilot

I recently was looking into a property…

I recently was looking into a property in the barnham area, but due to other viewings and properties closer to my area I turn it down however they’re estate agent/trainee Ryan was most brilliant with his communication and friendly manner made me feel welcomed, Listen to and respected. I very much appreciated the customer service and helpfulness. Please use these estate agents in the future, as they will help you with every single need you have to fill your satisfaction.

Todd · 3 March 2026

★★★★★ 5/5

Trustpilot

Selsey branch of Henry Adams.

Both Lesley Anne and Kevin were both very friendly and professional at the Selsey branch. They were very approachable and quickly sorted out any problems i had, as It was the first property i had bought and they explained anything to me that i didnt understand. They had a good sense of humour too. I would thoroughly recommend the Selsey branch of Henry Adams.

Harriet · 1 July 2026

★★★★★ 5/5

Google

We approached a few agents with regard to the sale of our flat. Kyran was positive, helpful and realistic with his valuation. We have been very happy with the service provided, especially with his proactive nature during the legal process and keeping everyone informed as matters progressed.

Alison · 4 October 2026

★★★★★ 5/5

Google

From before I even purchased my property Melissa, Lettings Manager, has gone above and beyond in providing valuable advice, expertise, and support. I am SO delighted to be working with her to provide my tenants the best care. At every point Melissa has been diligent, quick to provide solutions for my property/tenants (even when I have been overseas). She is professional and a delight to work with. I look forward to our partnership continuing for a long time.

Em · 11 October 2025

★★★★★ 5/5

Trustpilot

I used the Selsey branch and living in…

I used the Selsey branch and living in Cheshire everything I did was from there so with the wonderful help from Kevin and his team there it made what could have been a difficult process into a smooth property sale. As I was a trustee of the property and knew very little about it the staff helped so much with the looking after of the property until the eventual sale. I cannot recommend them enough. thank you

Millie · 13 October 2025

★★★★★ 1/5

Trustpilot

After 12 months as a tenant with Henry…

After 12 months as a tenant with Henry Adams I have to saddly change my review to one star. I will never come back as a client. Henry Adams will do everything they need to take money from your desposit. They will ignore your arguments and strictly follow their procedures. They will create fake problems like broken oven handle when the oven has not been used for 12 months. After I sent them check in and check out photos they just cleared that point from their summary without any word that they were wrong. Henry Adams and their property managers do not care about your needs. They just want your money. I replaced dirty, limescaled and old shower handle and they wanted me to pay for another one on check out! When I sent them check in / out photos they just cleared that point from the list again! No single word, no understanding, no sorry. I understand that they are just a link between The Landlord and the tenant but they forgot I was also their client and I should be treated with respect and I could not feel comfortable and satisfied when they try their best to take my money from deposit and after my explanations and propably when they realised that I am not an idiot they cur their list to minimum taking £170 for proffessional cleaning. After dealing with them I was so upset that I gave up however in my opinion the property has been cleaned and if anybody wanted to take close zoom in photos of light switch with dust on top everybody could do that. I was very dissapointed how the problems were resolved by Matthew - property manager during the tenancy. Problems with washing machine, paint coming out from the wall etc. No care just strict and simply information. I was waiting 2 months for the problem with paint was resolved. I even do not want to mention that on check in they did not come to the property with me and they did not give me one key so I ended up standing outside and waiting for them to bring the key. There was no information given about the code to open thw bin area so I had to send email. There was no parking permit given so I had to come back to their office. Henry Adams Chichester - never again.

Adam · 6 August 2025

★★★★★ 1/5

Trustpilot

Unauthorised viewing and delayed deposit return

I had a very poor experience with Henry Adams during the end of my tenancy. The agency arranged and conducted a sales viewing at my rented home without my permission. I was not at the property at the time, and the only person present was my 14-year-old stepdaughter. She was asked whether the viewing could go ahead, despite being a minor and not being able to give consent on my behalf. The agency later acknowledged that there were clear notes on their system saying I should be contacted to confirm access, but that this did not happen. They also accepted it was an error of judgement to proceed without first establishing my stepdaughter’s age. While I appreciate that an apology was given afterwards, I found the situation completely unacceptable. Adults entered and viewed my home when no parent, carer, or adult tenant was present, and my stepdaughter was placed in a position she should never have been put in. The agency did later confirm that no further sales viewings would take place during my tenancy and removed the listing while we remained in occupation. However, this only happened after I raised a formal complaint. I am also disappointed with how the deposit return has been handled. At the time of writing, my deposit has still not been returned. I have formally requested its return, and I have been told that no deductions are currently being proposed, but the deposit remains unreleased while they wait for the landlord’s approval. I do not think it is reasonable for a tenant’s money to be held in limbo where no deduction has been properly proposed or evidenced. Overall, I would not feel comfortable recommending them based on how access to the property, tenant consent, safeguarding concerns, and the deposit process have been handled. For me, this was a serious breach of trust at a time when the home was still my family’s private residence.

Adrian · 24 July 2026

★★★★★ 5/5

Google

Recently purchased a property through Henry Adams, Kyren and Jessie were outstanding throughout the entire process, highly recommended

Josh · 4 October 2026

★★★★★ 5/5

Trustpilot

Big thanks to Chrissie and all at Henry…

Big thanks to Chrissie and all at Henry Adam’s for helping in my search for a retirement flat here in Chichester. So professional and everything worked out so well both sellers and buyers. Moved in just before Christmas and now well settled in. Thanks again Chrissie for your help.

Nick · 19 January 2026

★★★★★ 5/5

Google

Linda and the team at Henry Adams Haywards Heath did amazing job for us. They were polite and very professional. Linda and Melissa handled our house purchase and despite some specific requirements by us they made the whole experience seamless and stress free. We are very grateful to them and would highly recommend! Thank you from Mira and Rob

Miruska · 11 October 2025

★★★★★ 3/5

Trustpilot

They are helpful

They are helpful, friendly. But when it comes to serious issues like mould, they fob it off, they quick enough to blame your ‘life style’ seems even environmental health backs them. Yea I use a dehumidifier. There is mould and damp in every rooms, black bugs on walls and woodlice in bedroom. Mould in the children’s bedroom and damp carpet. My children are ill on n off. I’m having to clean this off so often, i know this is effecting our health. But it gets brushed off. There is some work going to be done, like putting mould paint on walls soon. The landlord for this property puts the rent up every year, whilst all this black mould and wet, just be cautious when viewing properties. When we moved in u start to notice the damp, there was even leaks, but this has been fixed. There is old condensation dried on the window, and rotten wood which was like then we moved in, yet they shift the blame on us. I thought the deaths of other children in the uk was awake up call. Apparently not! Going to have to go further then environment health.Be cautious.

Caz · 30 January 2025

★★★★★ 5/5

Trustpilot

Henry Adams have managed our property…

Henry Adams have managed our property for 5 years. They are excellent in sorting out maintenance problems immediately and sending regular full detailed inspection photos and reports of our property . Alex Bush has been excellent in advising us and finding a new tenant. He gets back to emails immediately and we have really appreciated his advice and guidance.

Sian · 29 September 2025

★★★★★ 5/5

Google

we went with henry adams when we decided to sell our house because kyran was simply amazing! he listened to what we were saying compared to the others who came and couldn’t care less. kyran has been incredible. he is so on it with everything, gave such sound advice and was so understanding. if you’re looking to sell your house i would definitely recommend kyran! 10/10 service

Hanna · 11 August 2026

★★★★★ 5/5

Google

We could not have been more satisfied that we were in our dealings with Henry Adams. They were pleasant to deal with and always keen to help, whatever the problem. They let our property in no time at all and made sure we got the right tenants. We are no longer young and we felt very keenly that they were looking out for us. So a huge thank you to this wonderful group of charming young ladies.Jennifer Whitmore

Jennifer · 11 April 2026

★★★★★ 5/5

Trustpilot

I recently had some changes that needed…

I recently had some changes that needed to be made to my current tenancy and Alex was great in helping me with my many questions. He responded efficiently to my emails and was always helpful and kind.

Hannah · 30 July 2026

★★★★★ 5/5

Google

We had a very positive experience with Henry Adams and wouldn't hesitate to recommend them. Paul, Linda and the team were all very professional in their approach right from the outset. Lovely to find an agent who is very proactive in their marketing and all aspects throughout. The prompt feedback was always very much appreciated. We found Paul's experience helpful in guiding us through challenging aspects during the exchange period.

Brian · 11 October 2024

★★★★★ 1/5

Trustpilot

Avoid

My experience with this agency has been nothing short of terrible. Every person who showed me properties looked like they would rather be anywhere else. No interest, no motivation, and often giving incorrect information. The level of incompetence was obvious from the very first visit. Buying a home is already stressful enough on its own, you really don’t need the added frustration of dealing with people who either don’t know how to do their job or simply don’t care. Unfortunately, that’s exactly what I got. The buying process was just as bad. It’s crystal clear that they only care about the money. No support, no follow-up, no courtesy, not even a basic congratulations card after spending a huge amount of money on a home. For a company that practically has a monopoly in the city, the quality of service is shockingly poor. If you have the option, choose another agency or deal directly with private sellers. This has been one of the worst customer experiences I’ve ever had. I would never use them again, and I genuinely advise others to avoid them.

Henry · 3 December 2025

★★★★★ 5/5

Trustpilot

A great experience.

We had a really smooth experience with Henry Adams. Alex Bush managed our letting from day one and I couldn’t have asked for a better person to do so. Alex really reassured us through every step, kept us informed on all updates and we are so pleased that Henry Adam is our letting agent. I’d definitely recommend them to anyone looking for a smooth and enjoyable move. We are so pleased with our new home and extremely thankful to the team. Thanks again guys!

Kayleigh · 27 February 2024