Trusted Agent profile · West Sussex
★★★★★
1,555 reviews across 10 offices and 3 platforms
Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.
1,345
Reviews on Google
All 10 offices
4
Reviews on Yell
All 10 offices
206
Reviews on Trustpilot
Business-wide
Henry Adams's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotFantastic service from start to finish
Fantastic service from start to finish, was a stress free experience which we really needed. Thank you Alex Bush for helping us find a lovely rental. Would definitely use henry adams again in the near future, when we decide to buy. Keep up the good work!
Thank you for taking the time to leave a review, this has been passed to Alex and the team!
5/5
GoogleRating only, no written review.
Thank you Paul.
5/5
GoogleI used Henry Adams for my last home move and everything went supper smooth, the staff was really helpful I would definitely recommend them
Thank you so much Samuel.
1/5
GoogleSick to death of booking viewings with this company, over the past 18 months we have had viewings arranged, we have gone to look online again at the property to see its been let ? No one contacts us to let us know we have to bring it to their attention and then they confirm.yes it been let (still don't advise us that our appointment won't be going ahead) yesterday we were advised no one had come forward for the property in questions an hour later its been fully let out ? I contacted them asking if it had been let as we have a viewing they confirmed yes still no contact to cancel our viewing appointment and always telling us all viewings go ahead and put forward to the landlord I've just had to tell them my viewing is cancelled due to knowing the property isn't available WASTE OF TIME rubbish customer service !
Tarnia, thank you for taking the time to review us and we are sorry that you have been unhappy with the communication. James Riley, the Director of the Storrington Office has already been in touch to discuss this with you further.
1/5
GoogleI am writing this review to express my utter distaste and disbelief at the customer service I have received from this business. I recently enquired regarding an apartment which had been advertised by your team on Rightmove and which I was very interested in renting. Therefore I called your team immediately to arrange a viewing. I managed to secure the first viewing of the apartment within the earliest time slot. Once this was arranged (as it was days in advance of the viewing appointment) I had time to think it over and didn’t want to take the chance of losing this property so I once again communicated with your team to see whether I could put an offer in without viewing the apartment as I was happy with the photos posted on the site. I was told that it is not possible and that I need to view the apartment first. After viewing the apartment I spoke to your office immediately to put in an offer and I even went over and above the asking price to secure the property. I was told my offer will be put through to the landlord and I would get an answer the following day. The following day, I had heard nothing, no communication whatsoever so once again I rang your office around midday to ask for an update. I was told the person dealing with it was not in that morning which is why there is a delay but he would get back to me in the afternoon. There was still no communication. I called the office again at around 3:30pm for an update after the flat status had miraculously changed to ‘let agreed’ online. I was then informed that the status was updated to stop further enquiries but they’ve not come to a decision yet but someone will call me back by the end of day (6pm). I can’t help but think that this is not true as every time I communicated it seemed like I was bothering them and was an inconvenience asking for an update on my offer when I was promised a call that day. All I wanted was an update! Fast forward to 5:30pm I call again and was told that a message has been passed for someone to call me back urgently before 6pm. I didn’t receive any call, as expected. The following morning I hoped someone would get back to me first thing having passed the message the following evening… but no call once again. I then called up at 10:45am to be told “We’ve just taken a holding deposit and unfortunately the landlord did not choose you. We were actually about to call you right now!” (Hmm, sure). I wasn’t given any other information and the lady on the phone rushed to end the call but said they would call me back if anything changes. In my humble opinion, they had already earmarked this property for somebody else prior to the viewings. After having to call up 4 times for an update I don’t believe anyone will contact me. I have provided my phone number and email also but I seem to be ignored. I work in a very similar industry and I understand things can get busy, however ignoring someone for over 24 hours and then to be bluntly told their application did not go through is quite rude and disrespectful. Total waste of time and terrible communication. Avoid this letting agency at all costs.
Good morning Adrian, thank you for taking the time to give your review and I am sorry that you have been unhappy with the communication. James Riley, the Director of the Storrington Office will be in touch to discuss this with you further. As a business, customer service is of the upmost importance.
5/5
GoogleCannot recommend this estate agents enough, especially Alex from the Strorrington branch who has made this move an absolute breeze and went over and beyond his role. Alex has made the whole process from start to finish extremely easy for all parties involved.
Thank you so much Gemma, we will make sure Alex reads this!
5/5
GoogleI've been dealing with Henry Adams for years and I must say they are very helpful. Alex in the office has been brilliant, always cheerful on the phone and gets what needs doing with the efficiency I'd expect.
Thank you Wayne, much appreciated!
5/5
GoogleMy partner and I have just moved into a lovely property we viewed and secured through Henry Adams, our tenancy process went smoothly and we've experienced the highest standard of professionalism each time we have dealt with the agents and especially Alex Bush who assisted us through this process.
Thank you for your kind review Lindsay.
5/5
GoogleAlex and the team at Henry Adams Storrington were incredible, Alex especially! Treated us well, communication was on point! Would highly recommend! A very pleasant experience thank you!!!
Thank you for your kind review Kirsty, much appreciated!
5/5
GoogleWe recently moved with Henry Adams, we mostly dealt with Alex. He was responsive, helpful and super friendly. He was quick to help with any questions and the team are very approachable
Thank you Grace, much appreciated. :)
5/5
GoogleWe are currently living in the US and with Alex and James' from Henry Adams marvellous help we were able to secure a house in the Storrington area. Thanks guys for your great assistance we really appreciate it! We highly recommend Henry Adams! Warren and Kasia
Thank you Warren & Kasia for your lovely review!
5/5
GoogleReally helpful lettings department. Alex has been such a superstar keeping us informed with everything when trying to find a flat for my mum. Highly recommend these guys, they’re really honest, well organised and approachable.
Thank you Philippa! What a lovely review.
5/5
GoogleWe recently moved into a lovely property rented through Henry Adams in Storrington. We had a great experience from start to finish. Always very friendly & helpful. Cannot thank Alex Bush enough for all his help .
We really appreciate your review Amanda, thank you.
5/5
GoogleWe recently moved using Henry Adams Storrington as our agent. They have been absolutely amazing since the day we viewed, till we got our keys! Keeping me informed the whole time and always being on hand to help and answer any questions. Thank you Alex and the team for such brilliant and a happy service and would highly recommend. Curtis and Jodie
Thank you Curtis and Jodie for your lovely review! Congrats on your new home.
5/5
GoogleWe have had such a wonderful experience letting through Henry Adam’s. Alex and James have been extremely helpful throughout the whole process, any queries or issues we had they are always so positive and happy to help us with (no matter how big or small). I’ve always personally hated being just another number on an estate agents list, but we’ve never felt like that with Henry Adam’s. We’ve been through Mandy estate agents trying to find our home and had some real rude treatment, so we’re incredibly grateful to have found Henry Adam’s. There’s always a smiling face to greet you when popping in which is also so lovely. Customer service is outstanding, response to anything we have ever needed has always been responded to so quickly. Thank you to every one at Henry Adam’s!
Thank you Kayleigh! This review is so lovely to read, we really appreciate it.
5/5
GoogleWe recently moved for the first time in 12 years using Henry Adams Storrington as our agent. Absolute first class service from start to finish. From our first viewing to the day we moved in the team kept us fully up to date on each step and made it feel seamless from start to finish. Even after moving in the team have supported with any small teething issues in the same way. We are now living in our dream home. Thank you Alex and team brilliant service and highly recommended. Mark and Claire
Thank you so much Mark and Claire! We really appreciate this review and are so happy to hear you are in your dream home.
5/5
GoogleWe recently moved, and Henry Adams was the letting Agency. We dealt mostly with Alex, and he was very friendly and helpful. His communication was good, of we had any questions Alex was happy to assist. Over all we had an easy moving experience, I would reccomend Henry Adams!
Thank you so much for your review Chloe!
5/5
GoogleAll Henry Adams team based in Storrington and specially Alex has made such a brilliant job helping me to find a perfect house. Alex was really helpful, explained everything and gave a warm welcome. It was the first time I'm dealing with this company, but would highly recommend Henry Adams.
Thank you so much Saulius! So glad we could help you.
5/5
GoogleRating only, no written review.
Thank you Paul.
5/5
GoogleSam and Mark were absolutely fantastic throughout the process. Would highly recommend them. This sale was the least stressful I have ever done and that was down to the regular updates and service from the team. Thank you.
Thank you so much Victoria! We really appreciate your review.
5/5
GoogleJane Barlow was extremely helpful during my difficult sale and I am sure went above and beyond her normal duties. I recommend Henry Adams particularly because of Jane's remarkable achievements.
Thank you so much for your review Anne, we really appreciate it.
5/5
GoogleWe had Gail attend our property just after my father passed away, I was expecting a hard push on the sale. I was totally wrong, the professionalism and care Gail showed to my mother was very much admirable. It was more like a counselling meeting. I will be forever thankful for this meeting. These agents are something special and you would go along way to beat the personal touch. Cannot recommend highly enough. Thank You!!!
Thank you so much for taking the time to write us a review Bob, we really do appreciate it. Sorry for your loss.
5/5
GoogleLovely estate agents Aga was Fantastic, she took her time and supported me amazingly on my rental. I was very keen and she supported in every way possible. Can’t thank her enough for the professionalism, kindness and support throughout the process. Thank you. I would also like to say everyone we came into contact with in the establishment was very helpful. Thank you
Thank you so much Lisa, much appreciated!
5/5
TrustpilotHenry Adams Chichester
Henry Adams ChichesterBeing new in the area and desperately looking for a property to rent . They have been amazing right from the start. I can’t thank Lorena and team enough for dealing with everything so quickly, professionally and updating me all the way..
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Henry Adams is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.
EA Masters by year, 2019 to 20252025 1 award EA Masters 2025 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.
The 10 Henry Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.
