5/5
Amazing service from start to finish. Would thoroughly recommend Henry Adams.
Agent replied · 17 June 2024
Thank you Jessica!

Trusted Agent profile · West Sussex
★★★★★
1,555 reviews across 10 offices and 3 platforms
Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.
1,345
Reviews on Google
All 10 offices
4
Reviews on Yell
All 10 offices
206
Reviews on Trustpilot
Business-wide
Henry Adams's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Amazing service from start to finish. Would thoroughly recommend Henry Adams.
Thank you Jessica!
5/5
Very happy with service. Friendly professional staff and a quick progression to completion!
Thank you so much for your review Mandy!
5/5
Great staff. Experienced and easy to talk to. Good listeners.
Thank you Peter, much appreciated.
5/5
I would highly recommend Henry Adams. The team are friendly, reliable and keep you informed every step of the way. Thank you
Thank you so much Karen!
5/5
i'm very happy with henry adams especially with michelle, she's very professional helpful and friendly. a true credit to the company
Thank you so much Lara!
1/5
Where do I start, THIS ESTATE AGENT IS DISGUSTING AND LIERS, the lies and rudeness from the manager and the staff is unacceptable, wanting extra money to pay for there mistake and error and not accepting liability is wrong, and the landlords at LANYARDS ARE HEARTLESS, which made us wait in the rain for 4hours for them to pull out days before moving in and making us homeless just before Xmas, and to find out being put back on the market the next day for extra money!! And the lie saying there are sell in in a few months?? STAY AWAY FROM THESE CROOKS!!!!
I am sorry that this is happened to you. Jodie the manager did try everything possible to resolve the situation but the landlord had made a decision and she wasn’t able to convince them otherwise. Yes, I believe there was a miscommunication in the office about Pro Rata amount of rent and we have apologised for this. I do know that the landlord has decided to let the property for 6 months and will be selling in the summer next year which Jodie informed you about so you were not surprised when seeing it back on the market. We are instructed to do what the landlord asks and they wanted to try a higher rent. Jodie did approve for full funds for Holding Deposit and £200.00 compensation to be sent to you on the same day. Again, we are sorry that this has happened to you.
5/5
Michelle at the Bognor Regis branch is such an amazing person and such a valuable asset to the company, she always goes above and beyond to try to solve any problems or to answer any questions, always honest, respectful, always has a smile and a kind word,
Thank you so much Ana, we will make sure she reads this :)
1/5
Roksana is really good and lovely but Lorena is just very unpleasant and unprofessional, rude and judgemental. Very unpleasant experience over the phone with Lorena, while Roksana really did try to help me get the property, the level of rudeness and judgement from lorena put me off the property very quickly.
Our Lettings Manager will contact you tomorrow to discuss this.
5/5
I cannot recommend this agent highly enough. All staff have been fantastic throughout what was a very emotional time. They kept us updated and were a pleasure to deal with.
Thank you so much Samantha.
1/5
Appalled at how this agency have treated my friend who has been with loyal customers for 5 years. They advised her that the landlord was selling up but she was promised that they would be able to stay at the property and not to look for somewhere else to live. Only at the last minute was she told this was not the case and she has until December to find somewhere else to live. The miscommunication and misleading of the situation has left her in a terrible position and I would've expected more integrity from such a well known agency.
Hello please can you email bognorlettings@henryadams.co.uk directly about this. Thank you.
5/5
Recently bought our property through Henry Adams. Could not fault the service we received, Jane went above and beyond, was in constant communication and is a credit Henry Adams. We will definitely look to sell our property through them when the time comes.
Thank you for your review Leah, it is much appreciated.
5/5
Sam Thorne has been absolutely outstanding so far and it’s only been a matter of 24h!!! He has answered any questions I have had but more importantly given me some answers to questions I hadn’t even thought to ask! He is super friendly, proactive and willing to do his all to make the process a breeze. He wastes no time and is prompt to put you in touch with all different departments and they have great communication between them. He only wants to provide the best care for his clients and this has shone through with his bubbly personality. He has provided me with all types of options I hadn’t even realised were a possibility! The rest of the team have all been fab too but a special mention to their new starter Sam Thorne! 100% recommend these guys. Jodie was also extra fabulous as not only did she come to me out of hours as my silly work schedule made life hard, but she was super friendly and broke everything down should I decide to let my property as opposed to sell! Great service
Thank you so much for your kind review Bethany!
5/5
Very competent service from a professional, yet friendly team. Particularly appreciated Jane's involvement in progressing an acquisition. It is a challenging time for acquisitions at present with conveyancing often taking 6mths+ but Jane is very goal-focussed and was always on hand to give things a well-timed gentle nudge when sticking! No hesitation in recommending and would happily work with the sales and lettings teams again.
Thank you so much for your review Peter, we do appreciate it.
5/5
Rating only, no written review.
Thank you Marion!
5/5
Rating only, no written review.
Thank you Molly.
1/5
Rating only, no written review.
5/5
The best 👌 …
Thank you! :) *update* just seen the accompanying photos and possibly this isn't the business you meant to review?
5/5
Very professional service would highly recommend
Thank you Rakesh!
5/5
Very friendly and professional staff; always ready to help!
Thank you Julian!
5/5
Extremely friendly, professional and experienced. Thanks so much Charlie!
Thanks so much to you Rachel!
1/5
Service prior to exchange was excellent. Once we had exchanged not so good. Emails unanswered and queries ignored. A shame. In response to the feedback I would suggest you don’t take on the work if you can’t deliver. Not my problem.
Many thanks for your feedback Mr Warde for which we are grateful and sorry to hear about the lack of communication following exchange of contracts. As you can appreciate one of the challenges the industry and ourselves at Henry Adams have recently experienced is the rush to secure completion dates for the SDLT saving at the end of September, this had led to a workload well over normal levels causing some delays in responses and communication - I am however pleased that we managed to secure this deadline for you by the way of exchange and a pre deadline completion.
5/5
Ali Martin was really supportive during a drawn out and lengthy purchase process and her advise and support was critical in closing.
Thank you so much Gordon.
5/5
Thank-you to Ali and team for excellent tailor made, timely and efficient service! We are now in our new home! Thank you for all your efforts!
Thank you for your review! Congrats on your new home.
1/5
Still waiting for them to collect an unwanted for sale sign. Just a week now! Funny how they can instal them so quickly. Horsham branch for anyone interested. Now heading towards 2 weeks since asking them to collect it.
Thank you for your message, please can you advise the designated branch or most recent contact who you have been dealing with at Henry Adams and we will certainly arrange for a collection ASAP for you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Henry Adams is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.
EA Masters by year, 2019 to 20252025 1 award EA Masters 2025 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.
The 10 Henry Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.