Trusted Agent profile · West Sussex
★★★★★
1,555 reviews across 10 offices and 3 platforms
Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.
1,345
Reviews on Google
All 10 offices
4
Reviews on Yell
All 10 offices
206
Reviews on Trustpilot
Business-wide
Henry Adams's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe team at Henry Adams made buying my property an excellent experience. I wish that I had used them to sell my previous property. Katy who showed me around my new home was so lovely. How fortunate you are to have her. Ally & Nick have been so helpful so well done all of you.
Thank you so much Michele.
5/5
GoogleWe have been extremely happy with the way in which Henry Adams of Horsham have handled the marketing and sale of my deceased cousin’s house, particularly as we live in The Midlands and dealing with things from a distance. Sarah Pearce has listened to our wishes, kept us informed at all times and been extremely helpful, professional and a pleasure to communicate with. The marketing of the property generated much interest and we received many offers and achieved a quick sale. Sarah has liaised regularly with solicitors and the purchasers to ensure that everything is proceeding well and we look forward to completing as soon as possible. Thank you very much.
Thank you for your review Prentice, it is much appreciated.
5/5
GoogleWe were recently house hunting in Horsham for a few weeks using various estate agents. Alison from Henry Adams was the only one that listened to exactly what we were looking for and alerted us as soon as a property matching our preferences came onto the market. After finding the perfect property, and acceptance of our offer, the purchase formalities progressed smoothly under Alison's watchful eye. We are now settling into our new home, and are extremely happy with the whole purchase process and highly recommend Henry Adams to any prospective purchasers.
Thank you so much Donald! We really do appreciate your review. Congratulations on your new home.
5/5
GooglePurchased a new house with my partner using Henry Adams. We received exceptional service throughout the entire process in purchasing the property. We had continuous communication made with us with regular weekly updates from Alison Martin. Alison understood our needs and made us feel very much at ease making it a smooth process throughout.
Thank you so much for your kind review Kamal, we really appreciate it.
5/5
GoogleJust completed on our house sale for the first time in 36 years! Things have moved on since then, we found Henry Adams in Horsham most professional in dealing with all aspects of the sale, including dealing with the buyers and all the various Solicitors along the way. In particular Emma Crouch kept the whole process flowing and as stress free as possible. We would certainly recommend Henry Adams and the Horsham team to any others considering selling in the future.
Thank you so much Keith, we do appreciate your review.
5/5
GoogleEmma at Henry Adams has been very helpful in the purchase of my new home. She has always kept me informed and enabled prompt communication between myself and my sellers. She has also been very friendly, polite and reassuring.
Thank you so much for reviewing us Susi.
5/5
GoogleUsing Henry Adams Horsham for both a sale and a purchase we have had a brilliant experience on how the team operates and supports their clients. Ali and Emma have kept us updated at each stage of the process, provided reassurance and responded quickly to every email and phone call. Importantly, Nick takes the time to understand his clients needs and with good knowledge of Horsham market this has proved invaluable to ensuring a successful outcome for everyone.
Thank you so much for taking the time to review us Shona, we really do appreciate it.
5/5
GoogleRating only, no written review.
Thank you!
5/5
TrustpilotHenry Adams chichester
Henry Adams chichester, they have been amazing from the beginning. I can't thank Charlie Salter enough for dealing with everything so quickly, he was so professional, attentive and helpful throughout the whole process he was a pleasure to deal with. Highly recommend Charlie and Henry Adams.
1/5
TrustpilotHenry Adams Horsham - Avoid…
Extremely disappointed with Henry Adams Horsham service. Firstly they requested that I pay for ‘professional photography’ upfront, the photographer had to attend twice due to taking poor photographs the first time around, this resulted in delaying putting our property on the market for the date we agreed. Henry Adams then chose to advertise it and take viewings without the agreed open day. There were not many viewings during the 7 weeks they had the property on the market, feedback was extremely poor until we gave notice to end the contract. In addition, despite all our problems they asked us to reduce the asking price within the first 4 weeks, we were left with the gut feeling that they were using our property to aid the sale of others on their books, we can’t put into words how disappointed we are with the service Henry Adams Horsham provided, I would strongly advise sellers to avoid this estate agent.
Dear Alex, We are very sorry to read your account of the process of selling your home through us. Henry Adams take our vendor and buyers experiences very seriously, so we need to further investigate to understand how your experience has differed so greatly from that of our usual high level of attentiveness and customer satisfaction which is shown across our many positive reviews, however, we will investigate further and respond to you directlyHenry Adams Horsham
5/5
TrustpilotI recently purchased a property through…
I recently purchased a property through Henry Adams in Selsey, given it was a leasehold flat and the management company was not helpful, I have to say a big thank you to the team, but especially to Kevin for his patience, tenacity and professionalism throughout. He went that extra mile to do everything possible for what turned out to be a difficult and lengthy process which would have been so much simpler had the management company been more proactive and communicative. So a big thank you, Selsey, I’d love you to see what I’ve done to the place. And specially to Kevin.
Thank you for your kind words. We are delighted to hear you were so happy with the team in Selsey. Enjoy your new home!Henry Adams
5/5
TrustpilotAmazing service from Alex, complete stand out help.
What a brilliant letting agency, easily the best i have interacted with. Alex from the Storrington branch couldn't have been more of a help. Out of all of the agencies we spoke to, and all the agents we dealt with Alex was stand out wonderful. This could have been a very stressful time for us as we have a slightly unique financial situation but he made us feel so optimistic, and helped at every opportunity. He was an absolute delight to speak to and I honestly don't think there is anything he could have done to make this a smoother process, completely stand out service. Thank you so much for your kind and helpful correspondence and overall cheerful manner throughout, sending us properties and keeping us in mind. We are over the moon with the property we have finalised on. I have no doubt Alex will go far within the company and deserves all the best. Thank you again, it really made all the difference for us going through the process of renting again.
5/5
TrustpilotRecently moved into a rental property…
Recently moved into a rental property and the entire process was very smooth. Charlie Salter was very good and extremely helpful throughout the process, would highly recommend Charlie and Henry Adams.
5/5
TrustpilotSuch a smooth a pleasant moving…
Such a smooth a pleasant moving experience which would usually be such a stressful period. Alex Bush helped from beginning to end and has been a credit to the Henry Adam’s team. extremely trustworthy, truthful and helpful. Very informative and compassionate, everything you need from an estate agents.Thank you Alex for making this move feel so easy and stress free.Jack
1/5
TrustpilotVery disappointed to say the least
Very disappointed to say the least. They are very nice to you before you move in, after paying rent and deposit you will see hell. I stayed for days with no hot water in December, making numerous calls and emails and being told stories. I stayed for months with damp and mold and nothing was done, only for them to make efforts to change the place for the new tenant when I was to move out. The house was extremely cold. The worst experience ever, paying a lot of money for rent for nothing.
4/5
TrustpilotThe team were helpful in securing a new…
The team were helpful in securing a new tenant and once it was confirmed all went to plan !
5/5
GoogleRating only, no written review.
Thank you Paul.
4/5
TrustpilotAs a landlord we have had a few issues…
As a landlord we have had a few issues with our small house but our agents, Henry Adams, have been understanding, efficient and generally very helpful.
5/5
TrustpilotHenry Adams Estates Petersfield
Henry Adams Estates, Petersfield ,The Best service ever, Great team, Went into their office being stressed about my next house rental accommodation. When I stepped into Henry Adams offices to enquire about House rentals, I was attended by Lisa Holt, Ana and Siobhan showed me a range of houses that best described my request and need. I was happy to choose a house that I wished to rent, got assisted and advised throughout and was kept updated and communicated to until I got the house and I am happy beyond words.Thank you Henry Adams @Petersfield office
4/5
TrustpilotGreat service from the Lettings Team at…
Great service from the Lettings Team at Storrington!'We' found a property we liked and a viewing was promptly arranged at a convenient time for 'us' (my partner!). Communication was great, got in touch when they said they would and the landlord requested a meeting before offering the tenancy to us which Henry Adams accommodated at their branch and even provided tea & coffee! Very friendly, helpful and communicative and quickly resolved a hassle we had with rightmove who manage the referencing. I think I would have preferred they handled referencing themselves as I feel they would have been more competent at it than rightmove were; hence the 4 stars.The welcome pack left for us when we moved in was lovely and they worked with my short-notice, very changeable, work schedule on key collection day which turned out to be nice and easy.Overall, great service moving in, if we move out (hoping not to!) then I'll try and remember to update this review!
5/5
TrustpilotA fabulous service!
A fabulous agency who both helped my husband and I and my mother find our homes. They listen, they care, they are attentive and very importantly for my husband and I they are LGBTQI friendly.
1/5
TrustpilotIt's a shame 1 star is all I can put
It's a shame 1 star is all I can put, they don't take care of their tenants, the landlord has taken months to do basic things. Thought to edit to address the comment, contacting the letting agency as requested under has been done multiple times but simple request are not answered and neither are the serious ones. So maybe a bad review is just the way to get their attention. Good to know... :D
Good afternoon, Please would you be able to contact Lettings@henryadams.co.uk and we would be happy to look in to this further for you. Kind regards Henry Adams Lettings
5/5
TrustpilotHighly Recommended
Would highly recommend Henry Adams Lettings - I am with the Bognor Regis office and the entire team are professional, efficient and friendly. My main point of contact is Alison and she has been outstanding in helping to resolve an issue - regularly calling and emailing to keep me updated and is extremely understanding and efficient - her help has been very much appreciated.
5/5
TrustpilotSeamless, helpful & professional
This is my first time renting with Henry Adams (Billingshurst). From the Get-go From the first initial viewing to the final offer they have been incredibly helpful swift and smooth throughout the entire process. I'd like to personally thank Alex Bush for being amazingly helpful with any issue I had, have to say I couldn't be happier and he provided the best customer service I've experienced in the renting process.Thanks again.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Henry Adams is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.
EA Masters by year, 2019 to 20252025 1 award EA Masters 2025 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.
The 10 Henry Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.
