5/5
Very professional agents - really on the ball. Excellent sale particulars and communication. Highly recommended .
Agent replied · 17 June 2024
Thank you Guy! We really appreciate your review.

Trusted Agent profile · West Sussex
★★★★★
1,555 reviews across 10 offices and 3 platforms
Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.
1,345
Reviews on Google
All 10 offices
4
Reviews on Yell
All 10 offices
206
Reviews on Trustpilot
Business-wide
Henry Adams's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Very professional agents - really on the ball. Excellent sale particulars and communication. Highly recommended .
Thank you Guy! We really appreciate your review.
5/5
Jane has been extremely efficient and helpful throughout. A really attentive and professional person.
Thank you Dan, we will make sure Jane reads this.
5/5
We recently purchased our home and recommend the friendly professionals at Henry Adams, especially Jane Barlow who was there to help us every step along the way.
Congratulations on your new home and thank you for your review!
5/5
Just wanted to highlight the great level of service provided by Aga during my recent move of properties. Excellent communication at all times, no problem too much to handle, and professional and friendly at all times. Handover of keys went very smoothly and was pleasantly surprised to receive a good luck card and welcome pack. This also goes to the rest of the team as well, who all handled different aspects within their own roles. Highly recommended and cannot fault
Thank you so much Martin, this is such a lovely review to read and we really appreciate it.
1/5
I was looking for a house to rent and…
I was looking for a house to rent and found on on the CHICHESTER website, asked about it and the lady said that they do a video call with me and my wife at 3.00 on friday 7/7/23, No video call arrived, called them at 4.15 and was told that someone was viewing the house and they would send the video. a very rushed video arrived this morning, and when I went to ask the next step in the process would be, I was told that someone would call me back. just had the call at 15.16, to say that applications have already gone to the owners, and they did'nt care if I was interested in the house.Dont Touch With A Barge Pole
1/5
Chichester Letting Office
We recently moved out of a rental property managed by the Chichester Branch of Henry Adams Lettings. We had been model tenants for 2 years and were appalled by the treatment we received from Henry Adams. We left the property in immaculate condition and yet Henry Adams found every little detail possible to try and keep back as much of the deposit as they could. Be warned that you will not get your full deposit back! Daisy Kindred, in particular, was rude and patronising. Do yourself a favour and let a property with a different agent!
5/5
Charlie Salter - Henry Adams Chichester
A big thank you to Charlie Salter from Henry Adams Chichester for making our move so smooth. Helped us through the process every step of the way and nothing was to much trouble. Thank you again.
2/5
Rating only, no written review.
2/5
Rating only, no written review.
5/5
Great service...
Thank you!
5/5
Had a repair issue, contacted Lisa and she had it sorted within hours. Really helpful in a stressful situation.
Thank you for your review Shannon, much appreciated.
5/5
Fairly new to Henry Adams but couldn't recommend enough, have made the process very easy and Lisa has been fantastic
Thank you so much Kelly :)
5/5
Lisa has been so very helpful and responsive after Siobhan managed the finding of new tenants. Very happy, would recommend Thanks guys!
Thanks for your review!
5/5
Once again, I have to shout out to Lisa Holt for her swift and efficient handling of an issue which has arisen in the property I am renting through Henry Adams. Many thanks, Lisa.
Thank you for your review, we are very glad to hear you are happy with Lisa’s hard work.
5/5
Henry adams did a great job on renting my flat out not only was the agent fit (i have steep stairs) she was efficient at all the paper work and made the hassle of doing it all a breeze!
Thank you William! Much appreciated.
1/5
I would advise if you are renting you stay away from Henry Adams! I reported a list of maintenance issues a year ago such as exposed wires in my bathroom and they have ignored all my request to get anything fixed. They barely reply to emails. Tell you what you want to hear on the phone and then ignore your requests completely. It's very stressful to deal with them at all.
We are sorry to read your review and strive to provide the best service possible and will continue to do so. As we have discussed you not permitting access to trades during the day is a problem as most will not attend out of hours for routine matters, we will continue to do all we can and please do contact the office if you would like to discuss further.
5/5
Our experience dealing with Estate Agents and Letting Agencies was less than desirable to say the least. We had been promised the dream and offered the nightmare, we felt like numbers in the system. We were absolutely dreading our move as a result of this. We came across a property on rightmove which appeared to meet all of our needs. The photo's were very extensive with descriptions. We begrudgingly phoned, waiting to hear the typical responses: "479000 people are signed up for a viewing within the next week and we will put you on a waiting list" - Thankfully this was not the case, this time around. I picked up the phone and called... Guess what... Michael answered, that's right i spoke to an actual person not an auto responder or pre recorded message. Michael asked us all of the right questions to ensure that it was in fact the correct house for us. We scheduled a viewing and went to visit the house a few days later. We arrived at the property and as we arrived Siobhan was standing outside and greeted us with a warm and welcoming smile. She brought us into the property, introduced us to the landlord and gave us a very detailed and comprehensive viewing of the property. As we knew nothing about the area, she was kind enough to suggest local shops and schools within the near vicinity too. Our application was approved, we completed the paperwork and moved in a month later. Upon arrival, Siobhan once again welcome us, provided us with the keys and gave us a robust and quite possibly the most detailed inventory list ever known to man. Since moving in, we've had a few engagements with Henry Adams, with the odd question or query here and there. EVERYONE has been incredibly, friendly, professional and an absolute delight to work with. We DO NOT want to move anytime soon, but if we do, we'll definitely be engaging with the Henry Adam's team as they take the pain, frustration and hassle out of the process. HIGHLY RECOMMENDED!!!
Thank you so much for taking the time to write this review John, we really do appreciate it and enjoyed reading it!
5/5
Overall a very professional service. Henry Adams achieved a sale for us at a sum that exceeded all expectations. Businesslike yet personable, Henry Adams’ staff are head and shoulders above those at other agents that we have used over the years.
Thank you so much for your review Paul, we really appreciate it.
5/5
I would recommend Henry Adams and in particular Siobhan Merrett who is extremely professional. I found her refreshingly honest in an industry that has a reputation for hyperbole. Mrs Merrett thoroughly explained the letting process and corresponded with me at every turn. I felt that my property was safe in her hands and she quickly found a suitable tenant. I would highly recommend working with her.
Thank you for your review Michael, it is much appreciated.
5/5
We purchased our property through Henry Adams Sales. The whole process was handled in a most professional manner. We were so impressed that we decided to use Henry Adams as the letting agent. Again this sometimes difficult process was handled perfectly. Special mention must be of Siobhan Merrett who walked the extra mile in organizing tradesmen etc. We live overseas so relied on this help to get the property ready for letting. Finally Michael Sturt who supervised the whole letting process. It is a pleasure to do business with Henry Adams.
Thank you John, so glad we could be of help to you, we do appreciate your review.
5/5
I have been a tenant for over a year and always found the service I've received very efficient and helpful. Lisa is always happy to help me with any questions/issues I may have and is very friendly. I know she will reply to my emails very quickly. She really is an asset to the branch. Thank you
Thank you Kath, your review is much appreciated.
5/5
I rented a property from Henry Adams letting team in 2022. I found both Siobhan Merrett and Lisa Holt fantastic throughout. Siobhan was enormously positive, no nonsense and incredibly helpful in finding us a house to let. Lisa was proactive, diligent and worked very hard to rectify any minor frictions we had upon moving in and has been brilliant at following up with any ongoing maintenance queries. We’ve rented from a number of companies in the past, but feel these guys are among the very best and would definitely recommend.
Thank you so much Daniel, much appreciated!
5/5
Henry Adams, Petersfield, provided an excellent service in selling my father's property, which was successfully completed last month. The staff were so efficient and communicated progress every step of the way. Particular thanks to Tracey Killing who worked tirelessly to ensure planned dates were met and I felt very confident that the property sale was in good hands. I would have no hesitation in recommending Henry Adams to any prospective seller. Well done everyone!
Thank you so much Cathy for your lovely review, we really appreciate it.
1/5
Rating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Henry Adams is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.
EA Masters by year, 2019 to 20252025 1 award EA Masters 2025 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.
The 10 Henry Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.