Henry Adams estate agents in Bognor Regis, Horsham, Storrington and 5 more

★★★★★ 5/5

Google

Excellent advice and guidance from outset. Good communication throughout a tricky sale. Friendly and professional and would definitely use again.

A · 10 January 2024 · Henry Adams Haslemere

★★★★★ 5/5

Google

Alex and the team have been absolutely fantastic in finding me the perfect home to rent. They have always been super helpful and responsive and I have felt that nothing is too much trouble. I am so pleased to have been supported by them.

Sophia · 28 December 2023 · Henry Adams Storrington

★★★★★ 5/5

Google

After having some less than positive experiences with lettings agents elsewhere in the past I can honestly say how refreshing and lovely it was to deal with Henry Adams. Alex was fantastic from the start, with his open, honest and consistent communication, friendliness and helpfulness. I could not have asked for more. Steph was great on my moving in day, even helping out with a delivery which arrived before I'd got the keys and being incredibly patient and understanding! I am so happy in my new home and it's all thanks to the fab team at Henry Adams in Storrington, I'm so grateful guys!

Kate · 28 December 2023 · Henry Adams Storrington

★★★★★ 1/5

Trustpilot

Horsham Letting’s Team Give the Industry a Bad Name!!

For context, since university I have rented for over 10 years. I have always paid on time, kept the property well and have always gotten my deposit back in full. Any interaction with the respective Letting Agency has always been professional in nature and without issues. Therefore, it’s such a shame that the last ever house I rented before buying my own house was via Henry Adams Lettings in Horsham as they single handedly have undone all those previous positive rental experiences. My grievance is with the appalling unprofessionalism of their staff during my notice period. Out of goodwill, I obliged the Letting Agency to conduct viewings during my notice period as I’ve always done. Days later, I was sent an email to ask would I be available the next day at 1pm to allow these new tenants access so that they could take measurements for their furniture. As Henry Adams did not have keys they expected me to facilitate this (their issue and not mine). It is highly inconsiderate and naive to think that a working person would be available at such short notice in the middle of a working day to facilitate this. Despite telling them of my unavailability I was constantly hounded and harassed by a bombardment of subsequent emails asking when would I be free. Even when I said I can’t facilitate this due to my professional and personal commitments I was still sent emails asking what day and time would I be available. It’s fine to ask but if someone says no then you have to respect that. It got to the point where I actually questioned whether the Letting’s Manager was illiterate as I could not of been more un-ambiguous and clearer in my email. I was still a paying tenant yet was being pestered constantly by them. In one day, I was emailed by two different people to ask about my availability. One person even emailed me to say a locksmith was trying to get in touch to change the locks. What a horribly intimidating way to treat a paying tenant? How can a so called ARLA registered Letting Agency behave like this? How can they be so ignorant and disrespectful to infringe on a tenant’s legal Right to Quiet Enjoyment? In order to stop the constant emails and stress it was bringing me I rang the Letting’s Manager. She was highly defensive and completely out of her depth in dealing with a customer complaint. She constantly spoke over me and never accepted responsibility that her and her team over stepped the mark. It became very apparent during the conversation that the reason the Letting Team whom report into her are so unprofessional are due to the (low) standards that she sets. When it came to the check out inventory it was clear that Henry Adams in Horsham held a grudge against me. They tried to withhold as much of the deposit as they could from me. For example, they accused me of killing two out-door plants. When I asked what were the names of the plants that I supposedly killed they could not answer me.10 days after sending me ‘The Check-Out Inventory’ they said I had also broken a curtain pole despite me not having access to the property during those 10 days. Over 23 emails were sent back and forth. More stress! Eventually my full deposit was released back to me without any acknowledgement or apology from them. In hindsight, I wish the dispute had gone to an independent arbitrator to highlight what a highly petty and unprofessional Letting Agency they are. To future tenants; I would advise to avoid properties managed by Henry Adams in Horsham. From my experience, they have no respect for tenants and lack professionalism. To future Land-Lords; the rental shortage in the South East is no excuse to harass tenants who are paying your mortgage/pension/income. Henry Adams take a considerable percentage cut from your rental income but end up turning tenants off your property. For Henry Adams Management; urgent training needs to be conducted on the basics of a tenant’s entitlement to Quiet Enjoyment. Your staff give your industry as a whole a bad name. Today’s tenants are your future landlords. *unlike other reviewers I have decided not to publicly disclose the name’s of the staff involved. However, I would be happy to disclose privately in a message to management.

Hazel · 21 December 2023 · Henry Adams Horsham

★★★★★ 5/5

Google

During our period of buying and selling we have dealt with numerous estate agents in our area. The people we have dealt with at Henry Adam’s stand out as being professional and efficient.

GDJ · 19 December 2023 · Henry Adams Bognor Regis (25 High Street)

★★★★★ 5/5

Google

I needed to sell my lovely flat in Aldwick (Bognor) so spent some time dropping in on local estate agents to find one who I could trust with my sale.I visited or called 8 different agents and was amazed at th lack of skill and professionalism some of the Agents had. Most were charging 1% of sale value. Then along came Gail from Henry Adams. Very professional, straight talking, and to the point. There fee was to be a little higher than the others but a fixed figure regardless of sale price. They valued the flat higher than the other agents. What a great company to deal with, when the inevitable problems came up the just dealt with them, when the chain collapsed, they fixed it. I thoroughly recommend Henry Adams. I suggest anyone looking to sell a property should judge the agent by quality and not price.

Steve · 19 December 2023 · Henry Adams Bognor Regis (25 High Street)

★★★★★ 5/5

Google

Thank you Henry Adams for helping me find the right house. Their service was very formal, especially Alex, who was enthusiastic and quick. I was very lucky to meet him.

Kun · 28 November 2023 · Henry Adams Storrington

★★★★★ 5/5

Google

It was a simple no chain buy/sell but it was nicely and efficiently done. Thank you.

Yvonne · 19 November 2023 · Henry Adams Bognor Regis (25 High Street)

★★★★★ 5/5

Google

Amazing 1st class professional service received from Henry Adams following our recent house move. Everything was taken care of and Lorena ensured that everything went to plan. Thank you !

SC · 19 November 2023 · Henry Adams Bognor Regis (25 High Street)

★★★★★ 5/5

Google

Excellent service. The team at Bognor Regis are very helpful and friendly. We both sold and bought a property through Henry Adams recently and the whole process went very well.

Duncan · 19 November 2023 · Henry Adams Bognor Regis (25 High Street)

★★★★★ 5/5

Google

Many thanks to Lucy, who is very helpful to us tenants and always nice and responsive. Lucy is polite, friendly and very responsive with emails. She is always willing to listen and go out of her way to help with anything to do with the house. Well done Lucy! Many thanks to you and the rest of the team,The Best agency in Bognor Regis! Fabulous team- knowledgeable- responsive & professional.

Juris · 19 November 2023 · Henry Adams Bognor Regis (25 High Street)

★★★★★ 1/5

Trustpilot

Disgraceful Service from Henry Adams Horsham

We found a house that we liked that was listed for sale with Henry Adams Horsham. After viewing the property, we decided to put our house on the market subject to our offer being provisionally accepted which we were assured that it would be by the estate agent from Henry Adams. We sold our house through Henry Adams very quickly only to then be told that our offer was not accepted. The estate agent had lied just to make the sale. We reluctantly increased our offer and, after weeks of back and forth, we finally came to an agreement.During our initial viewing, we noted that there were a couple of areas that were water marked. We were informed that one area in a bedroom was going to be looked at by the owner, and the other area in the garage the estate agent decided to immediately, and without request for her opinion, inform us was from an old leak. We were then told that the leak in the bedroom was not going to be investigated by the owner and that nothing of the sort had ever been suggested. The old leak in the garage turned out to be an existing leak and this week the ceiling came down followed by an awful lot of water.On the day of completion, we had until 14:00 to vacate our previous property. At 11:00 I received a call from Henry Adams asking "If we were out yet?". I informed them that were likely to be finished around 12:30. My wife then received another call from Henry Adams stating that "the property is no longer legally yours so you need to be out!".Overall our experience with Henry Adams, and one female estate agent in particular, was awful. She told nothing but lies just to make a sale and we have since learnt, without even mentioning any names, that my wife's colleague pulled out of a purchase through Henry Adams as a direct result of the estate agent in question's conduct. We would never use this company for the sale or purchase of a property again.

Sean · 10 November 2023 · Henry Adams Horsham

★★★★★ 5/5

Trustpilot

I just wanted to say a huge thank you…

I just wanted to say a huge thank you for all the help from Henry Adam’s so far! A special thank you goes to Aga who has been so helpful with updates and ensuring we have all of the information we need! She is an asset to your team and has been absolutely brilliant. A big thank you also goes to Lorena for being so positive and keeping us in the loop at all times. Lastly a thank you to Roksana who showed us the property in the first place. We would highly recommend you all for being so great! Thank you again for making the process so easy. Best, Ruby

Ruby · 3 November 2023 · Henry Adams Horsham

★★★★★ 5/5

Google

Great friendly estate agents

Peter · 25 October 2023 · Henry Adams Middleton-On-Sea

★★★★★ 5/5

Google

In all my dealings with Jon Barrand he was extremely professional helpful and engaging. A pleasure to work with!

Gabriel · 25 October 2023 · Henry Adams Middleton-On-Sea

★★★★★ 5/5

Google

Ben and his team at Henry Adams,Middleton have always gone above and beyond ! Ben in his many years as a manager for Henry Adams has proved over and over that his knowledge of selling houses and making people feel comfortable throughout the process is second to none!

Emma · 25 October 2023 · Henry Adams Middleton-On-Sea

★★★★★ 5/5

Google

Ben, Mark and Amy excelled. A very swift house purchase in a prime beach location. Quite the team. Many years of great holiday memories to follow for us and our young family. Thank you Henry Adams, M-o-S office

Katie · 25 October 2023 · Henry Adams Middleton-On-Sea

★★★★★ 5/5

Google

The guys at the Middleton office were really helpful, especially Ben, in getting our purchase over line in what proved to be a long winded process because of blockages in the chain. I couldn’t fault Ben at all in how he dealt with our sellers and how he kept them on board whilst trying to put pressure on the rest of the chain to speed things up.

Tom · 25 October 2023 · Henry Adams Middleton-On-Sea

★★★★★ 5/5

Google

I purchased a property through Henry Adams last year and can say in confidence they are a fantastic company, very professional and helpful throughout, particularly Ben, Louise and Amy were all brilliant. If you're looking to buy, sell or rent a property, Henry Adams are highly recommended! 😊⭐⭐⭐⭐⭐ …

Rob · 25 October 2023 · Henry Adams Middleton-On-Sea

★★★★★ 5/5

Google

Got a warm reception right from the viewing, proper guidance all through the process and prompt response from the team especially from Byron my negotiator. Would recommend Henry Adams lettings any day, anytime. Many thanks. Riwo.

Aruoriwo · 25 October 2023 · Henry Adams Emsworth

★★★★★ 5/5

Google

The team at Henry Adams have been terrific, I particularly want to single out Bethanie Pickup who really goes the extra mile to ensure a super-high quality service. Her attention to detail, quick response and professionalism is, in my experience, a rarity in the industry.

Andrew · 24 October 2023 · Henry Adams Haywards Heath

★★★★★ 5/5

Google

We have rented a house for over a year and a bit and have been dealing with Bethanie Pickup for any problems/issues we come across with the house. She has always dealt with them in a timely and efficient manner. She also helped us add a puppy to our renting documents and this was stress free which was amazing! Thank you Bethanie!

Anouska · 24 October 2023 · Henry Adams Haywards Heath

★★★★★ 5/5

Google

Excellent service from Jane and Gail. I wouldn't hesitate to recommend Henry Adams to market your property.

Debbie · 21 October 2023 · Henry Adams Bognor Regis (25 High Street)

★★★★★ 5/5

Google

Excellent advice and guidance from outset. Good communication throughout a tricky sale. Friendly and professional and would definitely use again.

Andrew · 20 October 2023 · Henry Adams Haslemere