Trusted Agent profile
★★★★★
1,088 reviews across 9 offices and 3 platforms
Freeman Forman has nine offices, in Eastbourne, Tonbridge, Uckfield (two offices), Heathfield, Robertsbridge, Tunbridge Wells, Lewes and Cranbrook. Together they have 1,088 reviews on three platforms, rated 4.7 out of 5 overall.
1,049
Reviews on Google
All 9 offices
1
Reviews on Yell
All 9 offices
38
Reviews on Trustpilot
Business-wide
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Freeman Forman's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Freeman Forman, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Freeman Forman and its branches won ESTAS awards in one year, most recently 2021.
ESTAS winners in one year, the group and its branches: 2021.
2021 1 Bronze and 1 Best in County ESTAS 2021 winners
Source: ESTAS winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe did our mortgage through one of their advisors. They were extremely helpful and actually managed to increase our budget which was amazing. Highly recommended.
Hi, thank you for the marvellous 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleFelicity help so much found a perfect property for my needs she didn’t bat a single eyelid to what I required went above and beyond for me
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleThis company has let a flat without having it cleaned since the previous tenant left. Carpets threadbare, condition appalling. Additionally, of the two electric heaters supplied, one does not work (there is no central heating). EDIT: As suggested in the reply from Countrywide, I will contact Countrywide on this.
Hello Gail, Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe met with Matthew this morning for an appraisal of our property and found him to be very knowledgeable of the area and the housing market. He gave an honest appraisal and explained the costs etc and what we might expect to achieve given the current market. We will be happy to use Freeman Forman for our sale in the very near future.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleA very special thank you to felicity! Customer service is exceptional and professional. I had various questions and concerns and she was there to help and answer any questions, I would highly recommend Freeman foreman
Hello Kia, Thank you so much for your wonderful 5* review! We're thrilled to hear that Felicity provided you with exceptional and professional customer service. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleMatthew was very helpful with valuing our home. Many thanks.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe found Megan at Freeman Forman Tonbridge a pleasure to work with. Professional throughout, she was always responsive and acted quickly on matters that needed addressing.
Thank you for taking the time to leave a review! We're happy to hear that you had a positive experience with Megan and that she was able to address your needs promptly. We take great pride in providing top-notch customer service. We hope to work with you again in the future! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had the pleasure of working with Millie through Freeman Forman during the process of purchasing our new home, and we truly feel fortunate to have had her support. While buying a house is undoubtedly an exciting experience, it can also be stressful and overwhelming at times. From the very beginning, Millie guided us with professionalism, sincerity, and a reassuring approach that made all the difference. She provided us with timely and accurate information, patiently answered all our questions, and worked with great attention to detail to ensure everything went smoothly. More than just an estate agent, she felt like a reliable companion by our side throughout the entire journey.From viewing the property and making an offer to dealing with contracts and preparing for the move, Millie was involved every step of the way. Her positive energy and solution-focused mindset made the process much easier and more enjoyable for us.We are beyond happy to have moved into our new home, and we are truly grateful to Millie and the entire team at Freeman Forman for their outstanding support and dedication.
Thank you for taking the time to share your experience with Millie and our team at Freeman Forman! We are delighted to hear that you had a positive and stress-free home buying journey with us. Millie's professionalism, sincerity, and attention to detail truly made a difference during this exciting process. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you all, At Freeman Forman, for the service in selling our home and Purchasing our dream Bungalow, From Greg with his initial valuation, and then returning to sort paperwork out, to Katie that took over from there, probably a more …
Thank you for choosing Freeman Forman, it was our pleasure to help sell your home and find your dream bungalow! We're glad our team, especially Greg and Katie, could make the process smooth and successful. Cheers to many happy years in your new home! #customerlove #dreamhome #realestate
5/5
GoogleWe had a great experience with Freeman and Foreman trying to search for a house, highly recommend them. Especially William McAuliffe was absolutely fantastic as our mortgage advisor. He was always available to answer our questions, no matter how big or small, and nothing was ever too much trouble for him. His expertise and patience made the whole mortgage process so much easier and stress-free. He took the time to explain everything clearly and ensured we got the best deal possible. We truly appreciated his dedication and support throughout the journey. Highly recommended!
Thank you for leaving us your superb 5* review and recommendation Alin. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently purchased a property through Freeman Forman (Tunbridge Wells) and cannot thank Hector Hadow enough for how professional and helpful he was throughout. Hector went above and beyond by chasing solicitors constantly, just to make our lives easier. We completed on schedule and are now very happy in our new home. I wouldn’t hesitate in recommending Freeman Forman and specifically, Hector, to anyone looking to purchase/sell a home.
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
4/5
GoogleThey provided many viewers, kept in touch about progress. Personal service once a buyer was obtained. Would recommend.
Andrea, many thanks for the great recommendation and review. Kind regards, Lucy, Customer Relations.
5/5
GoogleHector has been exceptional! He's called at every stage, always keeping us in the loop. Fantastic customer service, always pleasant to speak to and has made a notoriously tedious process enjoyable. When I've called Freeman and Foreman to speak with Hector, if he's been unavailable at the time the expectation has always been met and he's always called back when stated, which we've hugely appreciated
It’s really lovely to read another 5* review Natasha. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleThe team were great at freeman forman for my sale and purchase, I was kept up to date with everything along the way. Had quite a few hold ups from the other side but with Hector and Fiona they were great with handling these issues. I would definitely use you in the future again.
Thank you for taking the time to leave us this great 5* review Chris. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe level of service provided by Freeman Forman, when selling my property, was excellent. All the members of staff were extremely respectful and messages were passed on and dealt with efficiently. I would particularly like to mention Fiona and Luci. They both worked hard to progress the sale: keeping me informed regarding viewings and updating me regularly during the sale process.
Many thanks for your marvellous 5* review Alison. We're delighted to hear that you had an excellent experience with our team, especially Fiona and Luci. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleRosi at Freeman Forman worked so hard for our recent sale, ringing up and down the entire chain for weeks to ensure all went through smoothly. Many thanks to the whole team, especially Rosi, for their hard work.
Many thanks for your marvellous 5* review Claudia. Best wishes, Lucy, Customer Relations.
5/5
GooglePurchased a flat via them and i have to say that they are really good, polite and professionist! Especially a massive thanks for Fiona Berg for being so cooperative and quick in answering emails and phone calls. I don't go for big words usually be she was a massive help for me on this journey. P.s: Fiona is one of thr best agents i have been in touch with so far!!!
Thank you for taking the time to leave us your 5* review Marius! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleHector Has been amazing. Very friendly, Knowledgable and Genuinely nice to speak too. Extremely pro active and helped me with a lot. i have and will continue to refer Hector to other people as he was brilliant!
Many thanks for the fantastic 5* review Ryan. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have recently moved and was in contact with Hector and the rest of the team as they acted for the seller. I found everyone to be friendly and helpful when arranging the viewing, and they really helped with progressing the sale and returned my calls promptly. I would recommend.
Many thanks Lucy for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom start to finish the team at Freeman Forman Tunbridge Wells have gone above and beyond. Hector and the rest of the team have been efficient and supportive throughout and have made the whole process of selling our house so much easier. If you are thinking of selling, I would not hesitate in recommending Freeman Forman.
Thank you Daniel so much for your wonderful 5* review ! We're thrilled to hear that Hector and the team were able to make the process of selling your house easier for you. Your recommendation means a lot to us. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe staff at Freeman Forman are incredibly helpful, responsive and knowledgeable. My agent, Hector Hadew, typified this professionalism - playing a key role in maintaining the smooth progression and momentum of the sale. Highly recommended!
5/5
GoogleWe had a great experience buying a house through Freeman Forman. The team were helpful and accommodating, and Hector in particular ensured the process was smooth and we were kept informed. Would definitely recommend!
Thank you for taking the time to leave us your 5* review and recommendation Abbie! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleHector played a vital role in the sale of our property. He was efficient with managing communications with solicitors and went over and above his station to ensure things ran smoothly. Would highly recommend.
Many thanks Amy for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Eastbourne has the most, with 203 reviews rated 4.6 out of 5, followed by Tonbridge with 203.
The nine Freeman Forman offices, by town:
Yes. In The Trusted Agent 2026 awards, Tonbridge won Trusted Agent and Robertsbridge won Trusted Agent. At the ESTAS 2021 awards its branches won 1 Bronze and 1 Best in County award.
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