Every review we hold for the Uckfield office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleOverall a very good experience from Freeman Forman
Both Jas and Janine were very helpful in getting us through the application process which wasn't straight forward
Also was very happy after discussing the issues we had trying to find a property to rent from other estate agents.
The issues we had with my daughter, they were very helpful in looking into this and still giving us the opportunity to still go through the application process to see if we could get the property, where others wernt willing to do that
We very much appreciated that
Laurence · 11 August 2026
Agent replied · 11 October 2026
Thank you for taking the time to leave us this fantastic review! We thrive on providing excellent customer service and we are delighted to hear that Jas and Janine were able to assist you through the application process. We are always willing to go the extra mile for our customers and we are pleased that you had a positive experience with us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleUckfield appears to be blessed with so many really good estate agents and Freeman Foreman raised the bar yet higher.
From the appointment viewings all the way through the sales process to completion the team were exemplary and went beyond the call of duty.
Ross was amazing, Anne too.
We are hoping not to move again any time soon, but when we do there is at least one decision that will be easy to make in selecting our agent.
Gary · 11 July 2026
Agent replied · 11 October 2026
"Thank you for your glowing review! We are thrilled to have exceeded your expectations with our exceptional team. Your satisfaction is our top priority and we will continue to strive for excellence in all future transactions. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had such a positive experience with the Freeman Forman Uckfield branch when finding and moving into our new home. The whole process felt far less stressful thanks to their support, guidance, and professionalism from beginning to end.
We’d especially like to highlight Jas, who was absolutely brilliant throughout. She was always approachable, quick to respond, and incredibly helpful with any questions or concerns we had. Her friendly manner and genuine willingness to help really stood out and made a big difference to our experience.
Jas went the extra mile to make sure everything ran smoothly, keeping us informed at every step and making us feel confident and reassured during what can often be a daunting process. Her dedication and attention to detail did not go unnoticed.
We’re so grateful for all the help we received and are delighted with our new home. We wouldn’t hesitate to recommend the Freeman Forman Uckfield branch, and especially Jas, to anyone looking for a supportive and trustworthy estate agent.
Kay · 11 May 2026
Agent replied · 11 October 2026
Thank you for taking the time to share your positive experience with our Uckfield branch! We're thrilled to hear that Jas provided excellent support and guidance during your home-buying journey. We pride ourselves on our professionalism, and we're glad it made a difference for you. We appreciate your recommendation and hope you enjoy your new home!Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAfter being let down by another agent in town I found Anne to be exceptionally professional when approaching her to sell my flat. Anne gave honest and realistic expectations in price and delivered a quick and efficient sale. Anne is clearly a great manager and I had confidence in her sales team from start to finish. Thank you.
Nicola · 20 September 2026
Agent replied · 11 October 2026
Many thanks for leaving us your amazing 5* review! We are thrilled to hear that you had a positive experience with Anne and our team. Our goal is to always provide exceptional service and deliver successful results. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had an excellent experience with this petting agency from start to finish. The whole process was smooth, professional, and far less stressful than I expected when searching for a property.
A special thank you to Jas Tilley, who was absolutely fantastic throughout. Jas was friendly, knowledgeable, and incredibly responsive- always quick to answer any questions and keep me updated at every stage. Nothing ever felt like too much trouble, and it really made a difference having someone so reliable guiding me through the process.
The level of communication and attention to detail was outstanding, and I felt genuinely supported the entire time. It’s clear that the customer service is a top priority!
I would highly recommend this agency to anyone looking to rent- and if you get the chance to work with Jas, you’re in very good hands!!!
Wiktoria · 11 April 2026
Agent replied · 11 October 2026
Thank you so much for your kind words! We're thrilled to hear that your experience with us was excellent from start to finish. It means the world to us that you felt supported and guided throughout the process. Our team, especially Jas, is dedicated to providing top-notch customer service. Thank you for choosing us and we appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a really positive experience with Freeman Forman in Uckfield, particularly dealing with Jas. From my initial enquiry through to viewing and discussions, she was attentive, patient, and genuinely helpful throughout.
Jas took the time to listen and understand what I was looking for, and nothing ever felt like too much trouble. Her communication was clear and timely, and she made the whole process feel smooth and stress-free.
I wouldn’t hesitate in recommending Freeman Forman and especially Jas.
Mark · 11 April 2026
Agent replied · 11 October 2026
Thank you so much for your kind words! We are thrilled to hear about your positive experience with Jas at Freeman Forman in Uckfield. We pride ourselves on providing exceptional service and it's great to hear that Jas was attentive, patient, and genuinely helpful throughout your journey. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJanine was fantastic throughout the whole process. She showed us around the property with professionalism and made us feel comfortable from the start. She was always available to help with any questions and provided support every step of the way. Her friendly and approachable manner made the experience much easier and less stressful. I’d highly recommend her to anyone going through the letting process.
Ulk · 11 June 2026
Agent replied · 11 October 2026
Thank you for your glowing review, we are thrilled to hear that Janine provided you with exceptional service! Our team strives to make the letting process as smooth and stress-free as possible. We will be sure to pass along your kind words to Janine. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleOur experience was amazing with these guys! I genuinely couldn’t thank them enough! They got us moved in nice and quickly and it was a very smooth process. Jasmin was amazing she always answered all my questions and so was Janine! Definitely will be sticking with these guys for the future. Highly recommended
Elle-May · 11 July 2026
Agent replied · 11 October 2026
Thank you for taking the time to leave such kind words! We are thrilled to hear that your experience with us was amazing. Our team, especially Jasmin and Janine, are dedicated to providing smooth and efficient service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJas and Janine were both fantastic throughout the process. They were professional, friendly, and always happy to help with any questions. Their communication was excellent, and they made everything run smoothly from start to finish.
I would highly recommend them to anyone looking for a reliable and helpful estate agent. Thank you both for your support!
Tropical__ · 11 June 2026
Agent replied · 11 October 2026
Thank you for choosing us as your estate agents! It was a pleasure working with you and we're thrilled to hear your kind words. We always strive to provide exceptional service and are happy to know we met your expectations. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJasmin made the whole letting process incredibly smooth and stress-free. She handled all the paperwork quickly and efficiently, keeping everything straightforward and easy to understand. Her friendly and helpful approach really stood out, and she was always available to answer any questions. I’d highly recommend her to anyone looking to let a property with confidence.
N · 11 June 2026
Agent replied · 11 October 2026
Thank you so much for your fantastic 5* review! We are thrilled to hear that Jasmin provided a smooth and stress-free letting process for you. We're proud of her efficient and friendly service, and we're always here to answer any questions. Thanks for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would like to say a huge thanks to the letting team at freeman Forman Uckfield! I recently enquired about renting a property with them an id like to add a special thanks to Jas for her attentiveness and listening to me ramble on about my needs. The whole team have been very thorough with finding the right home for me. Will definitely use them in the future if I'm ever looking to rent again!
Karl · 11 December 2025
Agent replied · 11 October 2026
Thank you so much for choosing our team at Freeman Forman Uckfield for your rental needs! We are thrilled to hear that Jas and the rest of our team were able to find the perfect home for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI honestly cannot express how amazing Freeman Forman were throughout our house move. They truly went above and beyond to make sure everything came together, and we felt so supported from start to finish.
Jasmin in particular was absolutely incredible. She was such a lovely person to liaise with, kept us regularly updated every step of the way, and made sure everything was sorted without us ever having to chase. During what can be such a stressful process, that level of communication and care made such a huge difference.
I’m genuinely blown away by how valued they made us feel as customers. We are so grateful for everything they did to help make our move happen, and we would without hesitation use Freeman Forman again in the future.
Thank you so much, especially to Jasmin, for making the whole experience feel that little bit easier and so much more personal.
N · 5 October 2026
Agent replied · 11 October 2026
Thank you for your wonderful review! We're thrilled to hear that Jasmin and the team made your house move a positive experience. Your kind words about our communication and support mean a lot to us. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe wonderful team at freeman forman’s provided us with an exceptional level of customer service- we would highly recommend them to everyone.
Toby went above and beyond to seamlessly get us through the process to find our beautiful new home and has kindly checked in with us several times since. Nothing was ever too much of an ask from him, even when we had a few of our own obstacles during the process. Thank you Toby!
Sophie · 11 October 2025
Agent replied · 9 December 2024
Thank you for your glowing 5* review and recommendation Sophie. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe service was really good. The team was very helpful and patient with us during our move, especially Jas and Janine. Thank you so much for your support!
Sona · 11 September 2026
Agent replied · 11 October 2026
"Thank you for your kind words! We are thrilled to hear that our team, especially Jas and Janine, provided you with excellent service during your move. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a great experience selling my home with Freeman Forman Estate Agents. The team made the process smooth and efficient, ensuring my property sold in a timely manner.
A special thanks to Anna, who was particularly helpful during the initial marketing stage, handling my requests with professionalism. Sophie also played a key role in making sure the sale progressed efficiently.
The entire team at the Uckfield branch was always friendly, approachable, and supportive throughout. I truly appreciate their help and would highly recommend their services.
Rob · 21 February 2025
Agent replied · 8 February 2025
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCalled and spoke to Jas in the Lettings team and she is by far the most helpful agent I’ve dealt with so far. She listened to my needs and helped me figure out what’s important to me in a property. I’ll definitely be back after Christmas to speak to her again.
Nicola · 11 December 2025
Agent replied · 11 October 2026
We are thrilled to hear that Jas from our Lettings team provided exceptional service and helped you prioritize your needs for a property. We can't wait to help you again after the holidays. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe’ve had the absolute pleasure of working with Janine at UCKFIELD Freeman Foreman, who looks after our rental properties. Janine is simply outstanding, her organisation, professionalism, and genuine care for her clients are second to none. She’s always incredibly friendly and approachable, making every interaction a positive one.
What truly sets Janine apart is her thoughtfulness and dedication. She consistently goes above and beyond to ensure everything runs smoothly, and her attention to detail is impeccable. Over the years, we’ve come to rely on her expertise and unwavering commitment, and we can’t thank her enough for all she has done for us.
Janine is an absolute credit to Freeman Foreman and a shining example of how property management should be handled. We couldn’t recommend her highly enough!
Harriet · 22 January 2025
Agent replied · 23 January 2025
Thanks Harriet for the excellent 5* review and recommendation! Thanks for your thoughtful comments about Janine and our Uckfield team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GooglePopped into Branch today and spoke to Jas, she was very helpful and gave me a better understanding of the Renters Rights Act. Just what I needed to put my mind at rest.
Joanne · 11 April 2026
Agent replied · 11 October 2026
Thank you for stopping by Branch and sharing your positive experience with Jas! We're glad she was able to provide you with the information you needed to feel more at ease about the Renters Rights Act. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleMy partner called to cancel a viewing we had at the weekend and spoke to a lady who should have relayed it to the agent we were dealing with.
Today, I get a call the day before this viewing was supposed to go ahead from the agent asking if we were all set to which I had to awkwardly explain that we’d already cancelled the viewing, something which he had NOT been notified of. The agent hung up on me in a huff and puff which I thought was quite rude. I rang back to see where the miscommunication had happened but couldn’t get an answer. It’s really not difficult to pass information like this along!
Hugh · 11 April 2026
Agent replied · 11 October 2026
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleExcellent service and super helpful ,
Especially Jas , made everything stress free and easy ! She's brilliant . Exactly what you need when moving ! Thank you
Thomas · 11 May 2026
Agent replied · 11 October 2026
Our team is dedicated to making the moving process as stress-free as possible, and we're glad that Jas was able to assist you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotJasmin made the whole letting process…
Jasmin made the whole letting process incredibly smooth and stress-free. She handled all the paperwork quickly and efficiently, keeping everything straightforward and easy to understand. Her friendly and helpful approach really stood out, and she was always available to answer any questions. I’d highly recommend her to anyone looking to let a property with confidence.
Neil · 4 June 2026
★★★★★ 5/5
GoogleJasmine was a great help, very efficient. sorted out everything that was required and explained all that was necessary for the move in
Andrew · 11 May 2026
Agent replied · 11 October 2026
Thank you for taking the time to leave a review, we truly appreciate it! We are so happy that Jasmine was able to assist you with your move and provide efficient and thorough service. We strive to make our customers' experience as smooth and stress-free as possible. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleDealt with the Uckfield Freeman Foreman lettings team on the phone. They were very informative and helpful. Making the whole process easy. Toby was very informative on the next steps to take as a potential tenant. Very pleased with the customer service. Highly recommend!
Bradley · 11 October 2025
Agent replied · 9 December 2024
Hello Bradley, thank you so much for your 5* review! We're delighted to hear that Toby and the Uckfield lettings team made the process easy and informative for you. Your recommendation means a lot to us.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleFirst, I was welcomed nicely at the agency, Janine Anna Toby, everyone really helped me find a home, even though my English is poor, I thought I had no chance, and now my wife and I are shocked that we have a home. Peace and quiet and I have no words. Thank you very much and we recommend Freeman Forman Uckfield Janine you are amazing ❤️
Robert · 11 October 2024
Agent replied · 11 November 2024
Thank you Robert for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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