Trusted Agent profile · Uckfield
★★★★★
174 reviews across 3 platforms
94D High Street, Uckfield, TN22 1PU, TN22 1PU
Part of Freeman Forman, see every office.
Freeman Forman's office in Uckfield, at 94D High Street, is rated 4.4 out of 5 across 174 reviews on three platforms, including 135 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Freeman Forman Uckfield Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Uckfield.
Every review we hold for the Uckfield office, from every platform, shown as written. First names only.
5/5
GoogleJas was really helpful with all my questions and was a pleasure to deal with!
"Thank you for your kind words! Providing excellent customer service is our top priority, and we are so glad that Jas was able to assist you with everything you needed. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFantastic service from start to finish. Anna, Janine and Jack at Freeman Forman have regained my trust in letting agents. Anna went above and beyond to match the requirements we needed for a rented property and kept in regular contact to update me, I wouldn’t hesitate to recommend them or use their services in the future. The process has been quick and easy and we are extremely happy with the new property. Top notch service 😁
Thank you Georgia for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleFrom our personal experience, the team at the Uckfield branch were excellent from start to finish. There's plenty of choice & competition in town but we decided to go with Freeman because we felt they were the most proactive, friendly and competitively priced. From ringing up the office on a Monday morning at 9am, Natasha was at our house by 12:30pm with all of the paperwork, photographer booked in and our house was live on the market by Wednesday. We immediately felt reassured that they knew and understood our needs & timelines and were going to represent us well. The whole team worked tirelessly to convert leads into viewings and we were encouraged at the amount of serious prospective buyers they were able to get through our door. They always made sure someone followed up and provided us with feedback and updates where possible, which is really important for a seller. I would have no hesitations in recommending this estate agents to anyone local to the Uckfield area. Special mentions to Natasha, Fiona, Toby, Ellie & Will. Thank you.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleLyla has been incredibly helpful throughout the process of moving into our first home. She made everything very easier for me and my partner, and we couldn’t recommend her more highly!
Thank you for your kind words, we are delighted to hear that Lyla was able to make your first home buying experience so smooth and stress-free. We truly value your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI have been speaking to Lyla in the lettings department recently whilst looking for a house to rent in Uckfield. I have found the whole team to be professional and Lyla has been especially friendly and helpful going out of her way to try to find the perfect house for us.
Many thanks for your outstanding 5* review and your generous comments Suzanne. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotUckfield - We’ve had the absolute pleasure of…
We’ve had the absolute pleasure of working with Janine at UCKFIELD Freeman Foreman, who looks after our rental properties. Janine is simply outstanding, her organisation, professionalism, and genuine care for her clients are second to none. She’s always incredibly friendly and approachable, making every interaction a positive one. What truly sets Janine apart is her thoughtfulness and dedication. She consistently goes above and beyond to ensure everything runs smoothly, and her attention to detail is impeccable. Over the years, we’ve come to rely on her expertise and unwavering commitment, and we can’t thank her enough for all she has done for us. Janine is an absolute credit to Freeman Foreman and a shining example of how property management should be handled. We couldn’t recommend her highly enough!
5/5
GoogleJasmin Tilley and Janine Spofforth in the lettings team provided an excellent service. Very professional and efficient. Thank you both for all your help and advice. Chris and Brenda.
Thank you for choosing our lettings team, Chris and Brenda! It makes us so happy to hear that Jasmin and Janine were able to provide you with excellent service. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleAbsolutely brilliant the ladies were fantastic helpful the communication was spot on . Highly recommend using these guys and whatever they get paid it isn't enough
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI am a landlord who has been working with Jas in lettings, and she has been just wonderful. She is positive, communicative, helpful and is just excellent at problem solving (if she says she’s going to do something, it gets done). Thank you!
Thank you for your kind words! We are so glad to hear that our team member, Jas, has been providing excellent service for you. We pride ourselves on being communicative, positive, and proactive problem solvers for our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
Googlei found Anna Tempest to be very professional efficient, polite pleasant and friendly. Willing to answer any questions, happy to give advice if needed, didnt rush us, took her time to explain anything. i would recommend Anna,and give her ten out of ten. kind regards Mrs.Jan Hunt.
It’s really lovely to read another 5* review and recommendation Janet. Many thanks, Lucy, Customer Relations.
5/5
GoogleJanine and Jas cheerfully fielded my phone calls and advised on and organised work needed to the property, leading to a succesful letting. Many thanks.
Thank you for your excellent 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI’d just like to take a moment to thank Sophie Chenery for all the hard work she put in to helping us buy our new home. In my opinion Sophie went above and beyond and couldn’t of asked for a better and kinder person to deal with, any queries or questions i had she never hesitated to answer. All the phone calls and the emails were always dealt with promptly and professionally. Thanks you so much for everything and would 100% recommend you to anyone looking to buy there dream home. Alex Bundy
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience all round. Jas from the lettings team was very helpful. She made renting our new property a very easy and stress free process. Any question we had she was always on hand to answer.
Thank you for your positive feedback! We're thrilled to hear that Jas and our lettings team provided a stress-free rental process. We pride ourselves on excellent customer service and we're happy to have met your expectations. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI recently had the pleasure of working with Freeman Forman for my rental property search, and I couldn't be happier with the experience! From start to finish, the team was professional, attentive, and incredibly knowledgeable about the local market. They took the time to understand my needs and preferences, providing me with a curated list of properties that perfectly matched my criteria. The viewing process was smooth and well organised, and I appreciated their insights on each area we visited. What really stood out to me was their commitment to ensuring a hassle-free renting experience. They guided me through every step of the application process, answered all my questions promptly, and helped me secure my dream home in record time. I highly recommend Freeman Forman for anyone looking to rent in the area. Their dedication to client satisfaction is truly commendable. Thank you for making this process so easy and enjoyable!
Hello Derek, thank you so much for your fantastic 5* review! We're thrilled to hear that you had such a positive experience with Freeman Forman and that our team could assist you in finding your dream home. Your kind words about our dedication and service mean a lot to us. Best wishes, Lucy, Customer Relations Team
5/5
GoogleFreeman Forman helped me find my first home, Owen was fantastic throughout. I would highly recommend freeman foreman to any potential buyers as they were so helpful and supported me from the start to end of the process 5 stars throughout
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleMoved over the weekend into a property and cannot thank the team enough! Janine, Jack and Anna were brilliant, Kept us informed and went above and beyond to get us moved. Always kept us up to date with the progress of our application. From start to finish has been a great experience! Thank you!:)
Many thanks for your marvellous 5* review Chloe. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing customer service with Freeman and Foreman Uckfield. Thank you for being so patient and understanding, I would highly recommend. Special thanks to Lyla for such great communication, keeping us updated with everything so quickly.
Thank you Lee for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleAwful experience. As a landlord I can honestly say the management of my property has been disgusting. Lack of communication to both myself and tenants, resulting in property damage that I have had to stump the cost of. Management agent Countrywide is a farce, two of the staff members I’ve dealt with have been totally incompetent in their jobs, I believe I have been fed a lot of lies. I’ve asked for a paper trail of one of the issues raised, but they have been unwilling to provide. I’m not quite sure what I pay the massive fees for monthly as they don’t appear to do anything? Certainly not manage the property. I’ve been promised apologies from the regional manager and promised I would see an improvement... ha... have yet to see either. Communication is dire. I’m frankly disappointed, disgusted and frustrated with my management team and the company as a whole. Have the issues been sorted? No. Would I recommend? No I absolutely would not. What is going on in that office?
Hi Louise, I am very sorry to read about this and I am also sorry we haven't been able to respond earlier due to the lock-down. Please do feel free to contact us via review@countrywide.co.uk should you wish to discuss further with our Customer Care Team. Stay safe, Scott @ Customer Relations.
5/5
GoogleWe recently purchased a property through Freeman Foreman in Uckfield. It became a complicated and stressful process due to lots of issues between the Solicitors. We can't praise the staff at Freeman Foreman Uckfield enough for their calm, supportive and constructive approach. They were definitely the strongest link in the chain, always happy to help and often going above and beyond. A big thank you to Lucy, Jenna and the rest of the team!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe deal with Freeman Forman regularly for maintenance etc. I always speak to Lyla and she is incredibly helpful. She is extremely knowledgeable and really does go above and beyond to ensure every thing goes smoothly. I would highly recommend her
Thank you for your amazing review! Our team at Freeman Forman takes pride in providing exceptional service, and we are glad to hear that Lyla has exceeded your expectations. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI was very grateful for the time Claire took to help my step mum. She is retired and extremely anxious about change. Claire took a great amount of care and attention to make her feel heard and was realistic but kind about what’s available for her. My step mum entered defensive, scared and apprehensive and left feeling upbeat, calm and excited. Thank you Claire x
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a lovely phone call today with Jas she had a very polite and professional phone manner and was very informative about a property I was enquired about and would highly recommend her services for getting help with renting.
Thank you for your kind words, it was a pleasure speaking with you today! We strive to provide excellent service and we are glad we could assist with your rental inquiry. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWonderful estate agents, very personable and knowledgeable. Especially Conor, what a superstar, greatly recommend talking to him!
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJanine and Lyla were brilliant!
Thank you so much for your glowing review! Janine and Lyla are truly dedicated to providing exceptional service to our customers. Kind regards, Lucy, Customer Feedback and Support Team.
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Tell us what you need and we'll put you in touch. Freeman Forman Uckfield Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Uckfield.
