1/5
TrustpilotCondescending
Condescending, when viewing a property the viewing starts with "the slots are 15 minutes" felt like we were looked upon like we were wasting their time When we did put an offer in really difficult to deal
Trusted Agent profile
Freeman Forman estate agents in Eastbourne, Tonbridge, Uckfield and 5 more
★★★★★
1,088 reviews across 9 offices and 3 platforms
Freeman Forman has nine offices, in Eastbourne, Tonbridge, Uckfield (two offices), Heathfield, Robertsbridge, Tunbridge Wells, Lewes and Cranbrook. Together they have 1,088 reviews on three platforms, rated 4.7 out of 5 overall.
1,049
Reviews on Google
All 9 offices
1
Reviews on Yell
All 9 offices
38
Reviews on Trustpilot
Business-wide
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Our offices
Freeman Forman's nine offices, most reviewed first. Each has its own page.
- Freeman Forman Eastbourne44 Terminus Road, Eastbourne, BN21 3LP203 reviews · 203 on Google (4.6)10 in the last 90 days
- Freeman Forman Tonbridge146 High Street, TN9 1BB203 reviews · 165 on Google (4.9)1 in the last 90 days
- Freeman Forman Uckfield (94D)94D, High Street, TN22 1PU177 reviews · 139 on Google (4.8)8 in the last 90 days
- Freeman Forman HeathfieldThe Mews, Station Road, Heathfield, TN21 8LD175 reviews · 137 on Google (4.6)5 in the last 90 days
- Freeman Forman Uckfield Sales94D High Street, Uckfield, TN22 1PU, TN22 1PU174 reviews · 135 on Google (4.8)8 in the last 90 days
- Freeman Forman Robertsbridge55 High Street, Robertsbridge, TN32 5AN163 reviews · 125 on Google (4.9)5 in the last 90 days
- Freeman Forman Tunbridge Wells22-24, High Street, TN1 1UX152 reviews · 114 on Google (4.5)5 in the last 90 days
- Freeman Forman LewesThe Green, Road, Ringmer, Lewes, BN8 5QE71 reviews · 33 on Google (4.8)1 in the last 90 days
- Freeman Forman CranbrookField End, High Street, Hawkhurst, TN18 4AB38 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Freeman Forman, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Freeman Forman office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
GoogleLyla has been incredibly helpful throughout the process of moving into our first home. She made everything very easier for me and my partner, and we couldn’t recommend her more highly!
Agent replied · 23 October 2025
Thank you for your kind words, we are delighted to hear that Lyla was able to make your first home buying experience so smooth and stress-free. We truly value your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI dealt with Felicity and Harley and throughout communication was easy and they were always available and happy to assist. From start to finish I had no problems and everything was fast and easy.
Agent replied · 16 April 2026
Thank you for your kind words! We're so glad you had a smooth experience with our team. We strive to provide excellent customer service and make the process as easy as possible. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleJust looked at and moved in to a flat through the lettings team Edward king & Chloe Lindsey from first viewing to moving in was under a week they got certificates, credit checks & references done in a flash emails and phone calls were spot on keep up the good work
Agent replied · 12 December 2025
"Thank you for choosing our rental agency and sharing your positive experience with Edward and Chloe! We are thrilled to hear they provided top-notch service and got you settled in less than a week. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleEd has been excellent from start to finish. Found me a property that suited all my needs. Couldn't fault him. Many thanks.
Agent replied · 12 December 2025
Thank you for your kind words, we're so happy to hear that Ed was able to find the perfect property for you. Our team strives to provide excellent service to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI worked with the Lettings Team earlier this month with a Family Member moving - I found all of the Team very helpful and informative throughout the whole process. Thanks Freeman Foreman!
Agent replied · 9 December 2024
Many thanks for your fantastic 5* review Aimee. I will of course pass on your kind hearted words to our Uckfield branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleDealt with the Uckfield Freeman Foreman lettings team on the phone. They were very informative and helpful. Making the whole process easy. Toby was very informative on the next steps to take as a potential tenant. Very pleased with the customer service. Highly recommend!
Agent replied · 9 December 2024
Hello Bradley, thank you so much for your 5* review! We're delighted to hear that Toby and the Uckfield lettings team made the process easy and informative for you. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleThe wonderful team at freeman forman’s provided us with an exceptional level of customer service- we would highly recommend them to everyone. Toby went above and beyond to seamlessly get us through the process to find our beautiful new home and has kindly checked in with us several times since. Nothing was ever too much of an ask from him, even when we had a few of our own obstacles during the process. Thank you Toby!
Agent replied · 9 December 2024
Thank you for your glowing 5* review and recommendation Sophie. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleJanine and Lyla were brilliant!
Agent replied · 17 October 2025
Thank you so much for your glowing review! Janine and Lyla are truly dedicated to providing exceptional service to our customers. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleRating only, no written review.
Agent replied · 16 June 2024
Thank you for your 5* review!
5/5
TrustpilotUnbelievable staff
Where do I start. This well established estate agent. Have gone above and beyond. I'm not one to write a review. But if it wasn't for all the hard work. Dedication from the unbelievable staff at freemanforman then we wouldn't had the chance to move into our new house. All the staff are lovely. Rellay polite. Most importantly they work constantly hard to get things moving and done. Thanks again to everyone at freemanforman.
1/5
TrustpilotThe most awful experience with Freeman…
The most awful experience with Freeman Foreman. I had to spend thousands of pounds to renovate my property because of bad tenants and very poor management! I went through the courts to evict the tenants and ended with thousands of arrears that were not managed since 2020.
5/5
GoogleBeen a wonderful experience dealing with Freeman and Foreman. Felicity was very helpful in arranging our viewing and getting things sorted with setting up our documents and Harley was great on key collection day. Flexible and professional team.
Agent replied · 24 September 2025
Thank you for your kind words! We're thrilled to hear that our team, especially Felicity and Harley, were able to assist you in finding your new space. Our goal is always to provide flexibility and professionalism for our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFreeman Foreman were the agent for the house i was purchasing. Charlotte specifcially was so helpful and involved in getting the chain together. Charlotte was also quick to identify this property for me well before i had even really consdered it hand had reall insight into what might be suitable for me.
Agent replied · 26 December 2025
Thank you for your kind words! Our team at Freeman Foreman is dedicated to providing exceptional service and helping our clients find their dream homes. We are so glad Charlotte was able to assist in securing your new property. Congratulations on your purchase, and thank you for choosing us as your agent. We wish you all the best in your new home! #happyclient #dreamhome #excellentservice Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHad a wonderful morning with Felicity showing me some beautiful Properties she was most helpful indeed I found her very Professional in her job very Honest witch came with a smile ...on point thank you so much felicity highly recommended 👌 😊 …
Agent replied · 24 September 2025
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleHaving looking for a place to live I had a phone call yesterday afternoon with Felicity on suching for a flat 2day she showed me 2 flats and I received 1 today freeman's really helped me on my journey all thanks to Felicity 🙏 …
Agent replied · 24 September 2025
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe were shown a property by Charlotte she was on time very professional answered all our questions such a nice person we had to buy it. Durning the whole process we dealt mainly with Matthew who himself who is as professional as Charlotte knows his stuff a very pleasant experience. If we ever sale I be straight on the phone to them 😀
Agent replied · 26 December 2025
Thank you so much for your kind words! We are thrilled that Charlotte and Matthew provided such exceptional service. 😀 Kind regards, Lucy, Customer Feedback and Support Team. …
5/5
GoogleRosi from freeman Foreman was such a help throughout the sale of our property. Nothing was too much and she was always happy to chase parties involved and would ensure she kept us updated with any progress. Thank you for helping us sell our home before our little one arrived!
Agent replied · 16 April 2026
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleSale of our Tonbridge property. Freeman Foreman estate agents in Tonbridge high street have been very attentive, switched on and professional throughout the whole sale process, which started in March 2025. Particularly Arnaud the manager but Jessica Ehrler has proved invaluable in getting our sale across the line, by gently prodding and pushing and chasing various parties when required. She is a real asset to that branch and very upbeat and knowledgeable. Completion is end of August 2025 and Jessica has made a possible stressful situation, with a few twists & turns, very bearable.
Agent replied · 9 September 2025
Thank you so much for your kind words! We are thrilled that our team at Freeman Foreman was able to provide exceptional service throughout your property sale. We are grateful for your trust in us and look forward to continuing to assist you in the future. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHad an amazing experience renting my property through Freeman Forman Heathfield - Becca & Chloe were fantastic and went above and beyond. Having dealt with previous lettings agents I didn’t expect much but the team were so helpful and …
Agent replied · 11 August 2025
Thank you for your kind words! We strive to provide exceptional service to all our clients and we are thrilled to hear that Becca and Chloe went above and beyond for you. We truly appreciate your recommendation. Kind regards, , Customer Feedback and Support Team
5/5
GoogleMillie Read handled our property purchase and we are very happy with the service we received, she was polite, prompt and kept us informed all the way through.
Agent replied · 9 September 2025
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleOur property took nearly a year to sell but the hard work and dedication to getting a good outcome never flagged. From the initial meeting with Arnaud to the final result we were struck by the determination and professionalism of all the team. Energy and good humour helped our flagging spirits when things didn’t quite go according to plan. Particular thanks to Millie and Jess for regular up dates getting the sale over the line.
Agent replied · 9 September 2025
Thank you for taking the time to leave this wonderful review! Our team is thrilled to hear that your experience with us was positive and that our dedication and professionalism helped make the selling process a bit easier for you. We truly appreciate your kind words and wish you all the best in your future endeavors. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI would like to thank this team for all their hard work in bringing this move to reality. From Arnaud's first visit and sound advice to Jess and her tireless calls and chasing to make sure the deal eventually happened - it was good to know they were in my corner - they earned every penny of their commission. Thank you.
Agent replied · 9 September 2025
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
1/5
TrustpilotHawkhurst Freeman Forman
From the very start, this estate agent overpromised and underdelivered. In 9 weeks, we have had just one viewing, and even that seemed questionable. It only happened after we expressed how unhappy we were with the lack of progress, and the conversation ended with: “Give us the share as we have so much interest.” We agreed, yet no interest at all followed. The manager, Charlie, made numerous promises of contacts with “potential interest” and used misleading sales tactics to get us on their books. We were persuaded to give them sole selling rights and even to hand over the shared ownership element of our home, supposedly because they already had buyers lined up, which, in reality, they did not. They pressured us into signing manipulative 16-week sole agency contracts, knowing they had no genuine options to sell. If there had been any real intention to sell, such lengthy contracts would not be necessary. This feels designed purely to advertise their company via our property and pad out their portfolio, rather than genuinely work to sell our home. We do not believe the staff in the Hawkhurst branch have enough experience in the industry, and they appear poorly equipped to deliver a professional service. We explained to Charlie the importance of honesty and the urgency of our sale. More promises followed, but no action. In the first week, one representative even laughed about another property agent taking six weeks to get us a viewing, saying they would defiantly get us more than 1 viewing, and sadly, they did not .. with no viewings for much longer. Overall, the experience with the Hawkhurst branch has been frustrating, misleading, and unprofessional. We feel our time has been wasted and our trust abused. Based on our experience, we cannot recommend this agency.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Freeman Forman
Which Freeman Forman office has the most reviews?
Eastbourne has the most, with 203 reviews rated 4.6 out of 5, followed by Tonbridge with 203.
Where are the Freeman Forman offices?
The nine Freeman Forman offices, by town:
- Cranbrook: Field End, High Street, Hawkhurst, Cranbrook, TN18 4AB
- Eastbourne: 44 Terminus Road, Eastbourne, BN21 3LP
- Heathfield: The Mews, Station Road, Heathfield, TN21 8LD
- Lewes: The Green, Road, Ringmer, Lewes, BN8 5QE
- Robertsbridge: 55 High Street, Robertsbridge, TN32 5AN
- Tonbridge: 146 High Street, Tonbridge, TN9 1BB
- Tunbridge Wells: 22-24, High Street, Tunbridge Wells, TN1 1UX
- Uckfield (94D): 94D, High Street, Uckfield, TN22 1PU
- Uckfield Sales: 94D High Street, Uckfield, TN22 1PU, TN22 1PU
Has Freeman Forman won any awards?
Yes. In The Trusted Agent 2026 awards: Freeman Forman, Tonbridge won Trusted Agent; Freeman Forman, Robertsbridge won Trusted Agent.
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