Trusted Agent profile
★★★★★
1,088 reviews across 9 offices and 3 platforms
Freeman Forman has nine offices, in Eastbourne, Tonbridge, Uckfield (two offices), Heathfield, Robertsbridge, Tunbridge Wells, Lewes and Cranbrook. Together they have 1,088 reviews on three platforms, rated 4.7 out of 5 overall.
1,049
Reviews on Google
All 9 offices
1
Reviews on Yell
All 9 offices
38
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Freeman Forman's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Freeman Forman, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJas was really helpful with all my questions and was a pleasure to deal with!
"Thank you for your kind words! Providing excellent customer service is our top priority, and we are so glad that Jas was able to assist you with everything you needed. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleA painless process. Everyone was extremely helpful and friendly. Five star!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleRecently agreed a property move. Unique circumstances meant I was unable to view the property in person. Ed King has been professional, personable and considerate in accommodating my requests for very detailed insights into the property (including FaceTime tours ☺️). Thank you Ed and team.
Thank you for the amazing review! We are so glad that Ed and our team were able to provide you with the detailed insights you needed for your property move. It was a pleasure to assist you. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI wanted to leave a review for Ed at FF Heathfield branch . Ed was very supportive and understanding of my needs while I was looking for a new property to rent . Ed was very aware of my mobility issue and always checked if a property that came up for rental was suitable and affordable for my needs . Ed would call me weekly to check up on me which I found really helpful and useful . No estate agent has ever gone above and beyond to look for suitable properties and check on someone’s wellbeing . Even though I didn’t find a property through FF . I would 100% consider using them again if needed and I will recommend them to anyone I know who is looking to sell or rent a property. Thank you so much Ed King .
Thank you for leaving a review, we are glad to hear that Ed at Freeman Forman Heathfield went above and beyond to meet your needs. Our team strives to provide exceptional service and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI recently visited Freeman Forman in branch to discuss my options for renting my property. I spoke with Chloe and Rebecca on the rental side, both were very helpful and transparent in discussing next steps with me. I will definitely be considering using them as my agent in the future!
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team at Freeman Forman. Our rental specialists, Chloe and Rebecca, are always dedicated to providing exceptional service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat experience with Freeman Forman Tunbridge Wells. Rosi presented the property really well and Ben kept the whole buying process on track with fast, helpful communication. Quick replies to emails and calls throughout. Would definitely recommend.
Thank you for your glowing review! We are thrilled that you had a great experience with Freeman Forman Tunbridge Wells. Our team is dedicated to providing exceptional service, and we are glad that Rosi and Ben made the buying process smooth and efficient for you. Thank you for recommending us - we truly appreciate it! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleOur purchase was far from straightforward, but Matthew and Carl were fantastic from start to finish. At every step they were helpful, attentive, and patient, even with my daily calls for updates. We cannot fault them in any way and would not hesitate to use them again.
Thank you so much for sharing your experience with us! We are thrilled to hear that our team, especially Matthew and Carl, provided you with excellent service. We strive to make every purchase as smooth as possible for our customers and we are happy to have met your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFreeman Forman Property Agency were incredibly helpful and approachable from start to finish. They made the whole process smooth. Showed me some good properties, and were always available to help with any questions. A special thank you to …
5/5
GoogleAmazing team, we haven’t had the easiest ride with our renting journey but the staff at freeman foreman have been nothing but helpful in finding me and my little boy somewhere suitable. I appreciate the extra mile they have gone to help us and would like to personally thank Felicity, Harley and Connor for their individual parts played in helping us find our new home. Would 100% recommend❤️
Thank you so much for your kind words! We are delighted that our team was able to make your renting journey a little smoother. Felicity, Harley, and Connor are exceptional individuals who truly care about our customers. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleGood rates, quick and clear communication and always at the end of a phone call/email - I’ve never had to chase. Wish I’d gone fully managed with them years ago!
5/5
GoogleI have had a very positive experience with this agency to date
"Thank you so much for sharing your positive experience with our agency! We are always committed to providing exceptional service to our customers. We look forward to continuing to exceed your expectations." Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleHad a fantastic experience dealing with Freeman Forman and all staff were very helpful special thanks to Connor, Harley and Felicity.
Thank you for sharing your positive experience with us! We are thrilled to hear that our team members, Connor, Harley, and Felicity, provided exceptional service. We are committed to providing outstanding customer satisfaction. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI felt very supported throughout the sale of my house. Jessica was always contactable and the whole team were always happy to assist me.
Thank you so much for your kind words! We strive to provide exceptional support for our customers and we are thrilled to hear that our team, especially Jessica, was able to assist you with the sale of your house. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had a lovely phone call today with Jas she had a very polite and professional phone manner and was very informative about a property I was enquired about and would highly recommend her services for getting help with renting.
Thank you for your kind words, it was a pleasure speaking with you today! We strive to provide excellent service and we are glad we could assist with your rental inquiry. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe deal with Freeman Forman regularly for maintenance etc. I always speak to Lyla and she is incredibly helpful. She is extremely knowledgeable and really does go above and beyond to ensure every thing goes smoothly. I would highly recommend her
Thank you for your amazing review! Our team at Freeman Forman takes pride in providing exceptional service, and we are glad to hear that Lyla has exceeded your expectations. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had a lovely phone call today with Jas she had a very polite and professional phone manner and was very informative about a property I was enquired about and would highly recommend her services for getting help with renting.
Thank you for your kind words, it was a pleasure speaking with you today! We strive to provide excellent service and we are glad we could assist with your rental inquiry. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe deal with Freeman Forman regularly for maintenance etc. I always speak to Lyla and she is incredibly helpful. She is extremely knowledgeable and really does go above and beyond to ensure every thing goes smoothly. I would highly recommend her
Thank you for your amazing review! Our team at Freeman Forman takes pride in providing exceptional service, and we are glad to hear that Lyla has exceeded your expectations. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!
1/5
GoogleSolid time-wasters! They asked me to meet at my property (knowing full well that I live ~2-3 hours away in London). Three minutes before the appointment? Cancelled. No apology, nothing. When I said, “I’m already here,” their response was, We never confirmed. Despite me having a confirmation call the day before with Felicity, who assured me she’d meet me there the very next day. Shelby then denied Felicity confirmed anything (apparently they share one brain and memorize each other’s conversations). Massive shout-out to Shelby Dunn and Felicity for the stellar teamwork, covering for each other and making sure it’s nobody’s fault.
Thank you for making us aware of your experience, please do contact us via review@connellsgroup.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleAmazing people really helpful and considerate
We are thrilled to hear you had such a positive experience with our team! Providing excellent service and support for our customers is our top priority. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
We really appreciate your feedback and are so happy to know you enjoyed your experience so much! We’d love to hear any other details if you have the time!
5/5
GoogleEd and Chloe got us the house of our dreams. Listened to what we needed and then provided the perfect place. Negotiated things we needed with the landlords. We love our new home! Thank you.
Thank you for the amazing review! We are thrilled that we were able to help you find your dream home and negotiate with the landlords to make it perfect for you. Enjoy your new home! Best wishes, Lucy, Customer Feedback and Support Team
1/5
Googledespite an initial good start I was badly let down by their letting team in relation to a badly decorated property. they have ignored my calls to address this problem
Thank you for making us aware of your experience, please do contact us via review@connellsgroup.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI would like to say a huge thanks to the letting team at freeman Forman Uckfield! I recently enquired about renting a property with them an id like to add a special thanks to Jas for her attentiveness and listening to me ramble on about my needs. The whole team have been very thorough with finding the right home for me. Will definitely use them in the future if I'm ever looking to rent again!
Thank you so much for choosing our team at Freeman Forman Uckfield for your rental needs! We are thrilled to hear that Jas and the rest of our team were able to find the perfect home for you. Kind regards, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Eastbourne has the most, with 203 reviews rated 4.6 out of 5, followed by Tonbridge with 203.
The nine Freeman Forman offices, by town:
Yes. In The Trusted Agent 2026 awards: Freeman Forman, Tonbridge won Trusted Agent; Freeman Forman, Robertsbridge won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
