Trusted Agent profile

Freeman Forman reviews

★★★★★ Excellent

197 reviews across 2 platforms

146 High Street, Tonbridge TN9 1BB

Freeman Forman's Tonbridge office at 146 High Street is rated 4.5 out of 5 across 197 reviews on two platforms, including 159 Google reviews rated 4.9. The 38 Trustpilot count is for the whole business. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Freeman Forman won in 2026. Checked 9 October 2026.

Google logo

4.9 / 5

159

Reviews on Google

This office

Trustpilot logo

38

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Freeman Forman. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Tonbridge office, from every platform, shown as written. First names only.

5/5

Google

Absolutely brilliant service from Meghan at Freeman & Forman. From sale agreed, at our asking price, to completion in just eight weeks is no small feat, and as a former estate agent myself, I know just how rare that is. It speaks volumes about the professionalism and efficiency of Meghan and the team. Throughout the process, communication was excellent. They were consistently proactive, responsive, and genuinely on top of every detail, which made what can often be a stressful experience feel smooth and well managed. It’s clear that they take real pride in what they do, and its always delivered with such a positive and cheerful attitude If you are hesitating about instructing Freeman and Forman DON'T!!! An outstanding service from start to finish.

Charlotte · 9 April 2026

Agent replied · 16 April 2026

Thank you for your glowing review! We are thrilled to have provided you with an outstanding service from start to finish. Our team takes great pride in delivering exceptional results with a positive and cheerful attitude. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Sale of our Tonbridge property. Freeman Foreman estate agents in Tonbridge high street have been very attentive, switched on and professional throughout the whole sale process, which started in March 2025. Particularly Arnaud the manager but Jessica Ehrler has proved invaluable in getting our sale across the line, by gently prodding and pushing and chasing various parties when required. She is a real asset to that branch and very upbeat and knowledgeable. Completion is end of August 2025 and Jessica has made a possible stressful situation, with a few twists & turns, very bearable.

Carl · 19 August 2025

Agent replied · 9 September 2025

Thank you so much for your kind words! We are thrilled that our team at Freeman Foreman was able to provide exceptional service throughout your property sale. We are grateful for your trust in us and look forward to continuing to assist you in the future. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Thank you to the team at Freeman Forman Tonbridge for all of their help, patience and persistence in getting my flat sale complete. The sale took far longer than expected but the team, most notably Jess were exceptional at both chasing the relevant party, and keeping all parties up to date with information. They provide a great service at Freeman Forman, right from the initial interaction through to the day of completion. Please give my thanks to Jess as she was fantastic throughout the whole process. Thanks!

James · 23 July 2025

Agent replied · 16 April 2026

Thank you for your kind words! We're thrilled to hear that our team at Freeman Forman provided exceptional service and ensured a successful flat sale. We'll make sure to pass along your thanks to Jess. Congratulations on the completion! Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

Our property took nearly a year to sell but the hard work and dedication to getting a good outcome never flagged. From the initial meeting with Arnaud to the final result we were struck by the determination and professionalism of all the team. Energy and good humour helped our flagging spirits when things didn’t quite go according to plan. Particular thanks to Millie and Jess for regular up dates getting the sale over the line.

Katie · 12 August 2025

Agent replied · 9 September 2025

Thank you for taking the time to leave this wonderful review! Our team is thrilled to hear that your experience with us was positive and that our dedication and professionalism helped make the selling process a bit easier for you. We truly appreciate your kind words and wish you all the best in your future endeavors. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We had the pleasure of working with Millie through Freeman Forman during the process of purchasing our new home, and we truly feel fortunate to have had her support. While buying a house is undoubtedly an exciting experience, it can also be stressful and overwhelming at times. From the very beginning, Millie guided us with professionalism, sincerity, and a reassuring approach that made all the difference. She provided us with timely and accurate information, patiently answered all our questions, and worked with great attention to detail to ensure everything went smoothly. More than just an estate agent, she felt like a reliable companion by our side throughout the entire journey.From viewing the property and making an offer to dealing with contracts and preparing for the move, Millie was involved every step of the way. Her positive energy and solution-focused mindset made the process much easier and more enjoyable for us.We are beyond happy to have moved into our new home, and we are truly grateful to Millie and the entire team at Freeman Forman for their outstanding support and dedication.

Tugce · 20 April 2025

Agent replied · 26 May 2025

Thank you for taking the time to share your experience with Millie and our team at Freeman Forman! We are delighted to hear that you had a positive and stress-free home buying journey with us. Millie's professionalism, sincerity, and attention to detail truly made a difference during this exciting process. Best wishes, Lucy, Customer Relations.

5/5

Google

We just sold our 3 bed semi-detached home with Freeman Forman and have been very happy. Arnaud and his team worked hard to list the property quickly and with great photos and virtual tour. The Freeman Forman team managed what turned out to be a bit of a complex chain flawlessly too, Jess was exceptionally helpful! They spent a lot of time answering questions and were always friendly and professional, a real joy to deal with which made a stressful process much more bearable! I would highly recommend them to anyone hoping to sell their home.

Lauren · 16 April 2025

Agent replied · 15 June 2024

Thank you Lauren Dadswell for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Freeman Forman have been excellent to work with from the moment of our first encounter with them. Arnaud was great in putting our offer forward in the best possible light. From there we dealt with Megan who was excellent in responding to queries and so proactive in keeping us up to speed with the goings on along the chain which can be so unclear. She was very quick to respond to any queries, and was cheerful and friendly at every encounter. We would very definitely use them. Thank you Megan, Arnaud and the team.

Sally · 16 April 2025

Agent replied · 25 August 2024

Thank you Sally for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

I really dislike the whole selling process for property, so using Freeman Foreman in Tonbridge was an absolute breath of fresh air! Just to give a bit of context to this statement, from the moment my property was valued until the day of completion, communication from the team, but in particular Millie, was first class. I got a catch up call every Monday giving me all the stats regarding viewings etc. Everytime someone viewed the property the team got proper feedback which enabled me to ensure I was doing all I needed to sell the property and get the best price. An absolutely fantastic team and a breath of fresh air in estate agencies, they are brilliant and I can't say enough to recommend them!

Karen · 16 April 2025

Agent replied · 16 April 2026

Thank you Karen for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

We bought a house in Tonbridge at the end of 2024 - Millie at Freeman Forman helped us with the move and did a fantastic job. She was very knowledgeable about the process and was happy to help with any knowledge gaps we had as first time buyers. When dealing with renegotiations / with difficult conversations with conveyancers, Millie was always very happy to help produce a good outcome and keep the transaction moving forward. Would recommend using Freeman Forman if moving around the Tonbridge area.

Ben · 16 April 2025

Agent replied · 16 April 2026

Many thanks for your marvellous 5* review and recommendation Ben. Best wishes, Lucy, Customer Relations.

5/5

Google

Having had an unsuccessful experience with our first estate agent in Tonbridge, Arnaud was recommended to us. He was very proactive and reassured us that his team would give us the service we were looking for and that they would work with us to sell our house. Millie and Jess were a pleasure to deal with. Unflappable and friendly yet professional. Plenty of viewings and regular updates. There was mad rush at the end to beat the stamp duty changes but Millie helped us get it over the line. Hope I never have to do this again, but if I did I would not hesitate to call Freeman Forman

June · 16 April 2025

Agent replied · 16 April 2026

Thank you for your kind review! We're so happy that Arnaud and our team were able to provide you with a successful and stress-free experience while selling your house. We appreciate your trust and hope to work with you again in the future. Best regards from the Freeman Forman team! Kind regards, Lucy, Customer Relations.

5/5

Google

We changed agents to Freeman Forman after 10 months of very little activity. Freeman Forman were like a breath of fresh air and much more proactive in marketing our property and keeping us up to date. It was post offer though that they really earned their commission. Jess was outstanding at keeping things moving, particularly in keeping the solicitors on their toes, including navigating a last minute panic, and ultimately making our sale happen. Would highly recommend.

Peter · 16 April 2025

Agent replied · 25 August 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Peter! Kind regards, Lucy, Customer Relations.

4/5

Google

Jess, Arnaud and the team at Freeman, Forman have just handled the sale of our house in Tonbridge and have been brilliant. They have excellent systems of communication which meant we were kept in the loop throughout the process leading to our exchange. Jess was a driving force in getting things finalised and her calm, positive and professional approach was very much appreciated. We cannot thank you enough.

Beverley · 16 April 2025

Agent replied · 15 June 2024

Many thanks Beverley for the great review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Jasmin made the whole letting process…

Jasmin made the whole letting process incredibly smooth and stress-free. She handled all the paperwork quickly and efficiently, keeping everything straightforward and easy to understand. Her friendly and helpful approach really stood out, and she was always available to answer any questions. I’d highly recommend her to anyone looking to let a property with confidence.

Neil · 4 June 2026

5/5

Google

Jess, Arnaud, Megan and the team at Freeman Foreman Tonbridge have just helped us buy our forever home, as well as managing the sale of our current one. Throughout the whole process they have been professional, polite, helpful, and very diligent - not to mention extremely patient in putting up with our never-ending phonecalls and emails requesting updates! We can't recommend them highly enough! Tom & Sarah

Tom · 16 April 2025

Agent replied · 15 June 2024

Many thanks for the fantastic recommendation and 5* review Tom. Kind regards, Lucy, Customer Relations.

5/5

Google

Throughout the whole process, from property valuation to completion, the Freeman Forman Tonbridge team have been very professional and helpful. Despite the sale taking longer than we'd all wanted, they consistently kept me up to date with information, and chased the other parties when updates were needed. Special mention to Jess who consistently chased and kept the transaction moving. Thank you again to the entire team.

Philip · 16 April 2025

Agent replied · 24 October 2024

Philip thank you for your wonderful 5* review! We're delighted to hear that you found our team professional and helpful throughout the process. Jess and the entire team appreciate your kind words. Best regards, Lucy, Customer Relations Team

5/5

Google

Seamless Experience with Freeman Forman at Tonbridge Megan and the team at Freeman Forman in Tonbridge provided an exceptional service throughout my home buying journey. Megan always offered valuable insights, ensuring a smooth and efficient process and her personalized approach and attention to detail made the experience truly enjoyable. Highly recommend Freeman Forman for anyone in the area seeking top-notch real estate assistance.

Lagath · 16 April 2025

Agent replied · 15 June 2024

Thank you for leaving us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

The team at the Freeman Forman office in Tonbridge, Kent sold my flat. A massive thank you in particular to Megan for being brilliant throughout this process. It was really tricky with the property management company, but throughout all this Megan was unwaveringly professional, patient, positive and reassuring and she kept the buyer engaged and on-side, preventing the chain from collapsing. Thank you!

Adam · 16 April 2025

Agent replied · 16 April 2026

Thank you for taking the time to leave us this tremendous 5* review Adam. Kind regards, Lucy, Customer Relations.

5/5

Google

Absolutely five star and wouldn't hesitate to use again. Millie was fantastic and in a process where solicitors hide behind voicemail and you can't get any answers, she was the one throughout who was there, available and willing and always got back to you. A problem solver and a do'er. Thankyou Millie and the rest at the Tonbridge Freeman + Foreman. Highly recommend.

Geoff · 6 April 2025

Agent replied · 16 April 2026

Thank you for your 5* review and recommendation Geoff. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

5/5

Google

The whole team were excellent throughout the whole marketing, selling and sales progression process. Fast, efficiency and great communication. Millie was a delight to work with, as my main point of contact, and Jess was equally great when it came to managing the exchange of contracts throughout the whole chain. Everyone in the office had a positive can do attitude. Thank you.

Matthew · 16 April 2025

Agent replied · 16 April 2026

Thank you for taking the time to leave us this tremendous 5* review Matthew. Kind regards, Lucy, Customer Relations.

5/5

Google

I would like to express my sincere appreciation for the exceptional service provided by Jessica throughout my recent property purchase. She played a crucial role in ensuring a smooth and successful transaction. Her excellent service, combined with her remarkable patience and sense of responsibility, made the entire process a breeze. From the initial stages of searching for the perfect property to the final steps of closing the deal, Jessica demonstrated a high level of professionalism and dedication. She guided me through every step, patiently answering all my questions and addressing any concerns I had along the way. Her expertise and attention to detail were evident in her ability to navigate complex procedures and negotiations. I truly felt supported and well-informed throughout the entire journey, thanks to Jessica's exceptional communication skills and proactive approach. Her prompt responses and willingness to go above and beyond to meet my needs were truly commendable. I highly recommend Jessica and FREEMAN FORMAN to anyone seeking professional and reliable assistance in their real estate endeavors. With their exceptional service and outstanding team, you can trust that your property transaction will be handled with utmost care and efficiency. Thank you once again for an outstanding experience!

Jeffrey · 16 April 2024

Agent replied · 15 June 2024

Thank you Jeffrey for your kind words and 5* review! - Best wishes, Scott @ Customer Care.

5/5

Google

We bought our three-bed house through Freeman Forman Estate Agents, Millie Read was fantastic, amazing customer service supporting us through every stage. She made us feel at ease and had a good knowledge of the property that we were interested in. I would also like to thank you whole team for their friendly helpful support when I needed my questions answered. I will be using these again in the future if needed. Thank you so much again, for finding me my perfect family home.

Harriet · 16 April 2024

Agent replied · 15 June 2024

Hi Harriet, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care

5/5

Google

Our experience with Freeman Forman Tonbridge was outstanding. Arnaud was great in getting us set up to sell our property and Jess was exemplary throughout the whole process. She spent so much time keeping us updated, chasing solicitors and management companies and liaising with both parties. She is very knowledgeable and experienced and we are so grateful to all she did to enable us to move home as smoothly as possible. We would highly recommend anyone to use Freeman Forman to buy or sell a property, we will certainly use them again in the future.

Joanna · 16 April 2024

Agent replied · 15 June 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you so much for supporting my mum to purchase her new property - she is very grateful for all your help! Millie was so diligent and supportive throughout the whole process and kept us informed throughout the entirety of the purchase. She also kept on top of all parties to ensure the process was smooth and that everyone knew what was going on. Her colleagues Megan and Jess were also more than happy to help if Millie was with a client or out of the office. I would therefore have no hesitation in recommending them to buy a property through but to also sell as I know they would be great at that too. Thanks again!!

Fabrice · 16 April 2024

Agent replied · 15 June 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Millie was an absolute star from start to finish in the purchase of our flat. Her customer service throughout was second to none and she even took on additional tasks for us (due to the estate agent supporting our house sale being unresponsive). In addition, we were treated warmly by the rest of the team when we went into the office. There was always a really friendly atmosphere there. We will definitely be using Millie again and we would strongly recommend her to anyone wanting an estate agent who always goes the extra mile to help.

David · 16 April 2024

Agent replied · 15 June 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Freeman Forman's Google reviews

Questions about Freeman Forman

How many reviews does Freeman Forman have?

Freeman Forman's Tonbridge office has 197 reviews across two platforms: 159 on Google, 38 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Freeman Forman's rating?

Freeman Forman is rated 4.5 out of 5 across all 197 reviews, and 4.9 out of 5 on Google from 159 reviews, checked 9 October 2026.

Has Freeman Forman won any awards?

Yes. In The Trusted Agent 2026 awards: Freeman Forman, Tonbridge won Trusted Agent; Freeman Forman, Robertsbridge won Trusted Agent.

Where is Freeman Forman's Tonbridge office?

Freeman Forman, 146 High Street, Tonbridge TN9 1BB.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.