Trusted Agent profile
★★★★★
1,088 reviews across 9 offices and 3 platforms
Freeman Forman has nine offices, in Eastbourne, Tonbridge, Uckfield (two offices), Heathfield, Robertsbridge, Tunbridge Wells, Lewes and Cranbrook. Together they have 1,088 reviews on three platforms, rated 4.7 out of 5 overall.
1,049
Reviews on Google
All 9 offices
1
Reviews on Yell
All 9 offices
38
Reviews on Trustpilot
Business-wide
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Freeman Forman's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Freeman Forman, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Freeman Forman and its branches won ESTAS awards in one year, most recently 2021.
ESTAS winners in one year, the group and its branches: 2021.
2021 1 Bronze and 1 Best in County ESTAS 2021 winners
Source: ESTAS winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
2/5
GoogleTerrible service. My poor sister was distraught at the lack of advice and support when as a newly widowed woman she sold her house in Tunbridge Wells.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleMillie and the team were very diligent with the viewings, reporting back regularly. Her persistence culminated in a positive outcome.
Thank you for your kind review! We pride ourselves on being diligent and persistent in our work, and we are thrilled to hear that it resulted in a positive outcome for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleCharlotte and Matt were fantastic from start to finish! They were great at keeping us updated throughout the whole process, and were always quick to answer any questions we had. We felt supported each step of the way and would highly recommend them.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleMatthew and Charlotte were brilliant. From initial meeting with Matthew to value our home right through to completion with Charlotte at the helm, they were professional, friendly and a pleasure to deal with. They made a stressful situation of selling / buying a home much easier. Thanks for all the support. We would 100% recommend.
Hello Katie, Thank you so much for your wonderful 5* review! We're thrilled to hear that Matthew and Charlotte made your home selling and buying experience easier and more enjoyable. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe have bought and sold through Freeman Foreman and would very happily use them again, and commend them to others. Excellent service and focus from Matt, Freddie and Charlotte who collectively worked diligently and professionally from appraisal through marketing and to completion of our recent sale. Thank you
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleFantastic service received from the lettings team, Would highly recommend them to anyone wishing a letting service and I most definitely will be using them again!
It’s really lovely to read another 5* review and recommendation. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Feedback and Support Team.
5/5
GoogleRating only, no written review.
It’s lovely to know you had such a great experience, thank you for your feedback! We’d welcome any further details you’re willing to share.
5/5
GoogleThank you to the team at Freeman Forman Tonbridge for all of their help, patience and persistence in getting my flat sale complete. The sale took far longer than expected but the team, most notably Jess were exceptional at both chasing the relevant party, and keeping all parties up to date with information. They provide a great service at Freeman Forman, right from the initial interaction through to the day of completion. Please give my thanks to Jess as she was fantastic throughout the whole process. Thanks!
Thank you for your kind words! We're thrilled to hear that our team at Freeman Forman provided exceptional service and ensured a successful flat sale. We'll make sure to pass along your thanks to Jess. Congratulations on the completion! Kind regards, Lucy Mawer, Customer Feedback and Support Team
1/5
TrustpilotUnimpressive
Completely underwhelmed by the performance of Freeman Forman Tunbridge Wells in marketing our apartment for sale. In almost five months, they secured just three viewings. Very little in the way of feedback apart from urging us to drop the price (despite us having marketed at the price they suggested.) Once we realised they were not engaged in finding a buyer for us, we asked them to release us from our contract so that we could find another agent - despite their lacklustre performance they insisted on adhering to the one month notice period (and secured zero viewings during this time).
1/5
GoogleWhat ever you do - do not got to Rebecca the mortgage advisor!! We went to her last year to renew our mortgage. She kept pushing for us to pay £600 for this scheme where we don’t pay any fees for future mortgages. We paid. A week later …
Hello Samantha, I'm truly sorry to hear about your experience with Rebecca and the difficulties … More
1/5
GoogleI can’t speak to the sales team but the lettings team is The Worst. I paid about £200 a month in fees to Freeman Forman to manage a rental property several hours away. They found terrible tenants who trashed the house and who caused …
We are sorry to hear about your negative experience with our lettings team. We take all feedback seriously and are working to improve our services. Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating … More
5/5
GoogleFab team at Robertsbridge, always friendly and helpful. Quick to chase up any queries and very reliable. Thank you Freddie, Matt and Charlotte.
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleVery friendly staff and been a great experience so far.
Thank you so much for your kind words! We are thrilled to hear that you have had a great experience at our business. Our friendly staff is dedicated to providing exceptional service to all of our customers. We look forward to continuing to serve you! #CustomerSatisfation #FriendlyStaff Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleHonestly how do I begin to deacribe the incredible experience and Love we've had from Felicity! She has been an absolute diamond in helping us not only finding our forever home but being really kind and supportive during the whole situation my family has had to deal with previously. She's amazing and a very honorable person to have met and to have the opportunity to stay with as well as the whole team at Freeman & Forman (Rentals side)
Thank you for taking the time to leave us your 5* review Paige! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotHeathfield branch
What ever you do - do not got to Rebecca the mortgage advisor!! We went to her last year to renew our mortgage. She kept pushing for us to pay £600 for this scheme where we don’t pay any fees for future mortgages. We paid. A week later she’s telling us she can’t get us a mortgage! She would ignore all our calls and emails. So we decided to go independently and got our mortgage straight away! We continued to contact her for our £600 back as we received NO SERVICE from her to which she kept ignoring us! My partner has been going backwards and forwards with someone her office for around a year now ,who also agreed this was wrong, has now told us they’re not giving us our money back! Might I add we are two grieving parents that had not long lost our child at that time and she knew and met them the last time we’d met her. Praying on the vulnerable and conning them out of their hard earned money! Absolutely disgusting you should be ashamed!
1/5
TrustpilotTheir lettings team is useless and expensive
I can’t speak to the Freeman Forman sales team but my experience with their lettings team in Heathfield was terrible. I hired them to manage a property several hours away while my late husband was ill and I couldn’t manage or visit the property myself. They charged me an exorbitant amount for this service each month and I have nothing to show for it but a trashed house in need of thousands of pounds of repairs. They let to terrible tenants who ruined the house and garden, but even worse, Freeman Forman neglected to do an end of tenancy inventory so I couldn’t keep the tenant deposit to offset the cost of repairs. One of their letting agents even admitted to me that they dropped the ball. But of course Freeman Forman did nothing to make things right for me or take any financial responsibility for their mistakes and poor service. They are either incompetent or sleazy or both. Avoid Freeman Forman lettings, it’s an expensive rip off!
5/5
GoogleWonderful estate agents, very personable and knowledgeable. Especially Conor, what a superstar, greatly recommend talking to him!
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWonderful estate agents, very personable and knowledgeable. Especially Conor, what a superstar, greatly recommend talking to him!
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe dealt with Millie Reed at the Tonbridge office. She was great, super professional, friendly and always did her best to assist us with every request. We were very happy with the service we received!!
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleWonderful service from Felicity and the team! Thank you for looking after us and making the process so easy. Highly recommend.
Thank you for your kind words! We're thrilled to hear that you had a wonderful experience with Felicity and our team. It's our pleasure to make things easy for you. Thank you for your recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleFrom start to finish Freeman Forman were amazing! They were so responsive and answered my many questions so quickly. Hector and Ebony in particular were fantastic - I would highly recommend them both and F&F!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleFreeman Forman deserves a 5-star rating, particularly Fiona. She was exceptional during the whole process. While there were a few minor hiccups from the other side, Fiona kept us informed throughout with her friendly, cheerful, and professional demeanour. I highly recommend Freeman Forman.
Thank you for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotHector and his team at Tunbridge Wells
Huge thank you to Hector and his team in Tunbridge Wells for helping us sell our property. Always available to help and answer questions and very professional. Wouldn't hesitate to use them again (although hoping not to move for a long time!!)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Eastbourne has the most, with 203 reviews rated 4.6 out of 5, followed by Tonbridge with 203.
The nine Freeman Forman offices, by town:
Yes. In The Trusted Agent 2026 awards, Tonbridge won Trusted Agent and Robertsbridge won Trusted Agent. At the ESTAS 2021 awards its branches won 1 Bronze and 1 Best in County award.
