Trusted Agent profile

Freeman Forman estate agents in Eastbourne, Tonbridge, Uckfield and 5 more

4.7

★★★★★ Excellent

1,088 reviews across 9 offices and 3 platforms

Freeman Forman has nine offices, in Eastbourne, Tonbridge, Uckfield (two offices), Heathfield, Robertsbridge, Tunbridge Wells, Lewes and Cranbrook. Together they have 1,088 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,049

Reviews on Google

All 9 offices

Yell logo

1.0 / 5

1

Reviews on Yell

All 9 offices

Trustpilot logo

38

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

Freeman Forman's nine offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Freeman Forman, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Freeman Forman and its branches won ESTAS awards in one year, most recently 2021.

ESTAS winners in one year, the group and its branches: 2021.

ESTAS awards by year, 2021 to 2021

Source: ESTAS winners lists, as published, linked by year.

Latest reviews from every Freeman Forman office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Amazing, professional and friendly. Great estate agent sold my house within a few weeks after another local estate agent failed in 4 months. Thanks Freeman and Foreman.

Dave · 12 November 2020 · Freeman Forman Uckfield Sales

5/5

Google

Daryl and his team are a credit to the company, i would recommend them to friends and family in the area as they always kept me up to date with what was happening, viewings were always done at a sensible amount of notice and no pressure approach is why i will use them again. Thank you Uckfield Branch!

Jamie · 12 November 2020 · Freeman Forman Uckfield Sales

Agent replied · 11 November 2024

Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott

1/5

Google

Awful experience. As a landlord I can honestly say the management of my property has been disgusting. Lack of communication to both myself and tenants, resulting in property damage that I have had to stump the cost of. Management agent Countrywide is a farce, two of the staff members I’ve dealt with have been totally incompetent in their jobs, I believe I have been fed a lot of lies. I’ve asked for a paper trail of one of the issues raised, but they have been unwilling to provide. I’m not quite sure what I pay the massive fees for monthly as they don’t appear to do anything? Certainly not manage the property. I’ve been promised apologies from the regional manager and promised I would see an improvement... ha... have yet to see either. Communication is dire. I’m frankly disappointed, disgusted and frustrated with my management team and the company as a whole. Have the issues been sorted? No. Would I recommend? No I absolutely would not. What is going on in that office?

Louise · 12 November 2020 · Freeman Forman Uckfield Sales

Agent replied · 11 November 2024

Hi Louise, I am very sorry to read about this and I am also sorry we haven't been able to respond earlier due to the lock-down. Please do feel free to contact us via review@countrywide.co.uk should you wish to discuss further with our Customer Care Team. Stay safe, Scott @ Customer Relations.

5/5

Google

I bought a property through Freeman Forman and Jena Dadsell was the agent that helped me through a difficult purchase, she was professional, thoughtful, always called back and helped in every way she could. I can't recommend her service highly enough it was outstanding !!PositiveResponsiveness, Quality, Professionalism, Value

Miles · 12 November 2020 · Freeman Forman Uckfield Sales

Agent replied · 11 November 2024

Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations

5/5

Google

Purchasing a property I was lucky enough to be introduced to the wonderful Jena Dadswell. She dealt with everything needed to complete the sale, from meeting me for a viewing to working tirelessly chasing up solicitors to get a quick completion. Jena was professional and friendly throughout and I hope Freeman Foreman appreciate her as much as I do.

Louise · 12 November 2020 · Freeman Forman Uckfield Sales

Agent replied · 11 November 2024

It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations

5/5

Google

Rating only, no written review.

Corina · 17 June 2020 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Thank you for your five-star review. Kind regards, Donna.

5/5

Google

Genuine n convenient i really like their service.

Hon · 17 June 2020 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott

5/5

Google

Agency highly recommended. A huge range of properties, useful and polite staff. Customer service really good.

Juan · 17 June 2020 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.

5/5

Google

We have had a lot of help from Mollie five star treatment,very professional service,very polite allways willing to help many thanks

Stuart · 17 June 2020 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Thank you for your 5* review! I will make sure your kind words are forwarded onward to the local team. Best wishes, Scott

5/5

Google

When you walk in the staff are very helpful,very polite. Its really clean and tidy.My first time at a estate agents,would really recommend Freeman Forman at eastbourne .5 Star

Sandra · 17 June 2020 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Thank you for your 5* review! I will make sure your kind words are forwarded onward to the local team. Best wishes, Scott

5/5

Google

A very serious agency I would highly recommend it Lorna and Daniel really helped me a lot with all I needed to settle in my new house they were really nice and patients answering to all my questions thank you Freeman Forman and thank you Lorna and Daniel

Blossom · 17 June 2020 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Thanks for leaving a amazing 5* review of your experience with our dedicated team. Your recommendation is appreciated. Best wishes, Lucy

5/5

Google

I've had an amazing experience from Lorne, Dan and the rest of the team, they always happy with any questions that have come up and always make me feel welcome thanks to you all. Will recommend to anyone

Allen · 17 June 2020 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).

5/5

Google

This team give estates agents a good name. Not only did they have the resources to ensure numerous weekend viewings (incredibly important when buyers are not local), they led a complex and challenging sale smoothly. It could not have happened without their technical, legal knowledge and their calm continuous communications/bridge building. They earn every penny of their commission!

Hester · 17 June 2020 · Freeman Forman Robertsbridge

Agent replied · 16 June 2024

Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5* review. Kind regards, Donna.

5/5

Google

My wife and I saw a fabulous cottage in Robertsbridge via Rightmove in October 2019. We contacted Freeman and Foreman for a viewing and met Mark at the cottage. 3 months later we now own the cottage and have moved into the village.. Over the 3 months before completion Mark, Charlotte and Freddie were constantly keeping us updated with the progression of our purchase, either via phone or email... As a first time buyer any questions I had (and there was a lot of them) were answered in a very quick and friendly manner... I now class Mark as a friend not just an estate agent. I highly recommend the guys and gals at Freeman and Foreman, a local estate agents run by local people. It is so good to know that not all estate agents are cold ruthless sharks.

Misty · 17 June 2020 · Freeman Forman Robertsbridge

Agent replied · 16 June 2024

Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.

5/5

Google

Mark and the team at Robertsbridge Freeman Foreman proved to be the most conscientious and determined estate agents we have ever used. Marks unwavering belief that our house would sell in a difficult market, and the level of work put in to achieve the sale was astounding, and went far, far above what would normally be expected. We can't begin to express how grateful we are to Mark and the team. The service provided was both profession and personal, and the genuine consideration, interest and care taken in regards to our situation was so much appreciated on every level. We can honestly say that the whole process was made enjoyable, and the stress in our lives at that time made the more bearable. I would highly recommend Robertsbridge Freeman Foreman to anyone. Thank you again Mark and team! There's a case of wine winging it's way to you from Portugal! With our kindest and best wishes, Dale and Carol

Carolina · 17 June 2020 · Freeman Forman Robertsbridge

Agent replied · 16 June 2024

Thank you for your wonderful 5* review! Your kind words will be made known to our local team. Best wishes, Scott

5/5

Google

Fantastic service from the Robertsbridge office team, thank you so much. Our house sold within 48 hours to the first person to view, at the top of the guide price, enabling us to have an offer accepted on our new house, also for sale through the Robertsbridge office. Throughout the process Mark and Caroline were incredibly helpful with, let’s face it what can be a very stressful time! Thanks also to Regional Manager Jill Bennetts, who oversaw the exchange process and kept everything on track. I’d highly recommend using the in-house online conveyancing system - intuitive and very easy to use. We’re very happy and very grateful to all involved!

Kim · 17 June 2020 · Freeman Forman Robertsbridge

Agent replied · 16 June 2024

Thank you for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us. Best wishes Emma

5/5

Google

I was extremely impressed with Mark, Charlotte and the rest of the Freeman Forman team during my move. They were professional, polite, friendly and happy to go above and beyond to help move everything forward. Charlotte would frequently phone all the way up and down the chain in order to ensure I had the best picture of where everything was and what still needed to be done. I would absolutely work with them again if I have the opportunity - they are what estate agents should be!

Ian · 17 June 2020 · Freeman Forman Robertsbridge

Agent replied · 16 June 2024

Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott

5/5

Google

Can recommend in particular Vicky and Andrea were most hopeful and proactive.

Thomas · 16 June 2020 · Freeman Forman Tonbridge

Agent replied · 15 June 2024

Good afternoon Thomas, Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.

1/5

Google

Useless company They were long with the EPC They had rubbish communication. Esp the Tonbridge branch The company is ment to help sell the house and quite frankly we found that we were doing more of the work, then what the company "agreed". If you live in Kent i would definitely NOT recommend if you wish to advertise your house to a larger market.

Sach · 16 June 2020 · Freeman Forman Tonbridge

Agent replied · 15 June 2024

Hi Sach, Thank you for taking the time to leave your comments. From a search of our systems I have been unable to locate you on our systems. Please can you contact us via review@countrywide.co.uk. so we can understand your comment further. Kind regards, Scott

5/5

Google

After visiting many estate agents along Tonbridge high street, I chose Freeman Forman to sell my property. This was based on the positive first meeting I had with Vicky, where it was clear I would be left in good hands. I also found staff at Freeman Forman to be more sincere and less "pushy" than other estate agents I visited. The sales process went very smoothly, with good quality photographs taken, smart brochures published (Ben) and very quickly. several viewings arranged (mostly via Andrea), with a simple system to inform me of visits ahead of time. As I was abroad for most of the sales process, this was very helpful to me. Vicky and team were able to find the right buyer for my property, with an offer arriving in the first 3 weeks and the asking price being met within 2 months of being advertised: a good result given the number of flats selling in Tonbridge at the moment. Throughout the sales process, Vicky continued to act as a bridge between my solicitor and the buyer's, ensuring everything kept on track and consequently the sales process went very smoothly. If purchasing or selling a property in Tonbridge, I would not hesitate to use Freeman Forman again.

Chris · 16 June 2020 · Freeman Forman Tonbridge

Agent replied · 15 June 2024

Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Scott.

5/5

Google

Both Catherine and Hollie were amazing, very professional, they kept up fully informed at every stage, they are also very friendly and welcoming and made us feel really comfortable. Highly recommend!

S · 14 June 2020 · Freeman Forman Heathfield

Agent replied · 13 June 2024

Many thanks for the wonderful 5* review. I will ensure your kind words are passed on to our dedicated team. Thank you for the recommendation. Kind regards, Lucy

1/5

Google

Very rude when decided not to go with them. After cancelling a couple of viewings after founding the house of our dreams, got bombarded by unwanted emails and pushy sales calls to go with their mortgage brooker. Although the Becky was pleasant and had offered a better deal, we went back to our original brooker who said he would be able to do better still. I thoughtfully called to cancel the appointment as we were happy with our current mortgage brooker only to be have a very unprofessional angry lady say oh why didn't he find that in the first place and hung up before I could say any more. Will not be using them ever again.

Timothy · 14 June 2020 · Freeman Forman Heathfield

Agent replied · 13 June 2024

I am sorry to read that you have experienced some issues. Please contact us via review@countrywide.co.uk with further details, so that we can pass onward your concerns to our dedicated Customer Relations Team. Kind regards, Scott

5/5

Google

Great service. Dedicated staff. Very happy.

Andy · 14 June 2020 · Freeman Forman Tunbridge Wells

Agent replied · 13 June 2024

Thanks for the fantastic 5* review. Best wishes, Lucy

5/5

Google

Very impressed with all the staff, for their friendly and efficient service. I would not hesitate to recommend.

Guy · 14 June 2020 · Freeman Forman Tunbridge Wells

Agent replied · 13 June 2024

Thank you Guy for the great 5* review and recommendation. Kindest regards, Lucy

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Freeman Forman

Which Freeman Forman office has the most reviews?

Eastbourne has the most, with 203 reviews rated 4.6 out of 5, followed by Tonbridge with 203.

Where are the Freeman Forman offices?

The nine Freeman Forman offices, by town:

Has Freeman Forman won any awards?

Yes. In The Trusted Agent 2026 awards, Tonbridge won Trusted Agent and Robertsbridge won Trusted Agent. At the ESTAS 2021 awards its branches won 1 Bronze and 1 Best in County award.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent