5/5
Excellent service, particularly Sarah who works for countrywide. Fast, efficient and very well informed. I would highly recommend.
Agent replied · 13 June 2024
Thank for the brilliant 5* review and recommendation. Best wishes, Lucy
Trusted Agent profile
★★★★★
1,088 reviews across 9 offices and 3 platforms
Freeman Forman has nine offices, in Eastbourne, Tonbridge, Uckfield (two offices), Heathfield, Robertsbridge, Tunbridge Wells, Lewes and Cranbrook. Together they have 1,088 reviews on three platforms, rated 4.7 out of 5 overall.
1,049
Reviews on Google
All 9 offices
1
Reviews on Yell
All 9 offices
38
Reviews on Trustpilot
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Freeman Forman's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Freeman Forman, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Excellent service, particularly Sarah who works for countrywide. Fast, efficient and very well informed. I would highly recommend.
Thank for the brilliant 5* review and recommendation. Best wishes, Lucy
4/5
The recently bought our property through Freeman Forman and found them, especially Helen, extremely professional, very friendly and helpful. We would certainly use them if we were to sell our place in the future!
Thank you for your fantastic review of our dedicated team. Best wishes, Emma
5/5
I would like to share my gratitude for all the help, understanding and kind consideration shown to me by Sarah Byrne. Sarah is a first class advisor, is extremely knowledgeable about her profession, but more importantly than that goes, the extra mile to provide a service that is tailored around you the individual. I cannot thank Sarah enough for all the expert advice she has provided and for being a friendly face when needed.
Really lovely to read another 5* review for the Freeman Forman team. Thank you so much for the your comments will be passed on to the team. Kind regards, Lucy.
1/5
it is so disappointing. we gave an offer that the agency said the vendor would have accepted. Then apparently the vendor wanted more because of some kind of expenses he had to pay. We gave a higher offer at condition to see a proof of these expenses. I have never hear anything from them anymore, It was a clear attempt to raise the offer. Even if someone could point the vendor, the agency was not any better. Before the offer they were calling and emailing, asking for documents, mortgage advisor, solicitors etc... Then nothing. I had to chase them all the time. And everytime I was calling I was talking with someone different with contrasting information. We gave up. They have been serious with me and they are not even good or smart sellers.
Hi Marc, I am sorry to read that this has been your experience. If you would like to discuss further our experience with our Customer Care Team, please e-mail review@countrywide.co.uk with full details. Kind regards, Scott
5/5
I would just like to say a big thank you to all the team at Freeman Foreman especially Stuart and Anthony. I have sold 2 houses through them now and both times they were extremely professional, personable, easily contactable and empathetic to any stresses that can naturally arise from buying and selling a property. I would highly recommend them.
Thank you Lucy for your superb 5* review of the great service you received and it is a pleasure to read that you would thoroughly recommend the Freeman Forman team. Best wishes, Mike.
5/5
I haven't always had the best experience with estate agents but Freeman Forman have restored my faith ! Exceptional service from all the staff I dealt with and if my point of contact wasn't available then whomever I spoke to was fully conversant with my sale. A truly professional, proactive team; I highly recommend them
Thank you for your 5* review! I will make sure your kind words are forwarded onward to the local team. Best wishes, Scott
5/5
I brought my first property through Freeman Forman and could not rate them highly enough. Charlotte, Helen and the team were extremely helpful and knowledgeable and were excellent at chasing up loose ends to make the process as quick and easy as possible. As a novice house buyer, the team were patient with me and happy to answer any questions, no matter how silly they were. Thank you!
Thank you Jo for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
5/5
This is the 2nd time I bought a property through Freeman Forman and thoroughly recommend them . I found Helen and the team to be friendly at all times. They were always happy to accommodate visits to the property often at short notice and answered all queries in a quick time frame . Pressure was applied to both parties when required with good communication to all involved in a calm and friendly manner. I also used the solicitor services through Countrywide and thought they were excellent enabling a good communication structure between all involved . All in all very happy with the service given to what is a stressful event but which thankfully had a positive outcome . Thanks to the whole team.
Thank you Matt for taking the time to leave us this great 5* review! It's great to see that the professional and friendly approach taken by the Freeman Forman branch made this a excellent experience for you. Kind regards, Lucy.
5/5
We had absolutely fantastic service from all the team at Freeman Foreman and would highly recommend them. All the team were highly professional, helpful and consistently kept us informed of the progress of our sale. Prior to working with Freeman Foreman we attempted to sell through an online agent and were so glad we switched to FF particularly due to their personal touch and their hard work to prop up the sale through the final stages. Thank you to Stuart, Helen and all the rest of the team!
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
1/5
Absolutely Shocking never again
Absolutely Shocking. Me and one of my friends rented a house through them a year ago! We used the uckfield branch and I can honestly say they were awful. After we both left the house it had taken them 3 months to give us our deposit back. They didn’t answer our phone calls or emails until we told them we had a letter to take them to court. Funnily enough we then got our money! I must say Janine Spofforth for a lettings manager you are awful at your job. We also felt we were taken advantage of as we are young and it was our first house. I will never use them again. Lesson learnt
1/5
Awful
Freeman foreman’s Uckfield branch is absolutely awful I do not recommend using it!! They never reply to emails or they tell you a load of lies!! It took me 3 months after leaving a property to get my deposit back and I only got it back because I mentioned taking them to court! They told me so many lies like I’ll have it in 14 hours, I’ll have it In a week, I should have already had it and the best one it was put in the wrong account and they will have it to me in an hour!! They were so awful and just never replied to emails and just kept telling me lies. I feel that because I am young and it was my first property they really took advantage of me. I am telling am my friends and family to NEVER use this branch if I could leave minus 5 stars I would!!! As they don’t even deserve one star
4/5
Rating only, no written review.
1/5
Terrible agent stay away
Thank you Rebecca for leaving us your feedback. We’re sorry you feel this and would love the opportunity to put things right so please do get in touch with our local team directly so we can. We are aware that you lost a deposit dispute with the landlord and whilst we understand this can be frustrating, the decision is made by an independent adjudicator and is not something we can be held responsible for. If there is something else we need to be aware of, please do not hesitate in contact us directly. Kind regards, Scott
5/5
Excellent service throughout the whole sales process. My flat sold within 3 days of being on the market and I have been kept updated regularly up to completion. Would highly recommend.
David thank you for your 5* rating and recommendation. Best wishes, Mark
5/5
Daryl and his team are a credit to the company, i would recommend them to friends and family in the area as they always kept me up to date with what was happening, viewings were always done at a sensible amount of notice and no pressure approach is why i will use them again. Thank you Uckfield Branch!
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
Daryl was a friendly and approachable chap. He gave me helpful bits of advice for selling our property more so than other estate agents we had come into contact with. He knows the area well and seems very enthusiastic. Would recommend to our friends and family.
Thank you for your 5* review! it is great to read such positive feedback and I will make sure your comments are passed onward to the team. Kind regards, Scott
5/5
Jon and his team did a great job of handling our purchase in Ringmer earlier this year with a particularly challenging move - would highly recommend their service!
Thank you for your 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
5/5
John and his team kept us fully informed at each step of buying a house in Ringmer - this is greatly appreciated. We can thoroughly recommend John, Hannah and Natasha here at Freeman Forman in Ringmer.
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
John Crump and his Team of Hannah and Natasha overlook nothing but the Village Green. Fantastic service, always done with a smile, and genuinely interested in helping you make your move. An outstanding branch of Freeman and Foreman, if not the best !!
Thank you for your lovely comments and 5* review. I have passed your feedback to John, Hannah, Natasha and everyone else involved at the Freeman Forman branch. Best wishes, Lucy.
5/5
My fiance and I are first time buyers and had been searching for our first home for almost a year before we finally got the 'one'. We mostly used rightmove and zoopla to search for properties and so met with plenty of different estate agencies around East Sussex. We had a bad experience with one estate agent and realised how competitive and stressful putting an offer down can be. The first house we viewed with Natasha at Freeman Forman wasn't quite what we were looking for but she took notes and phoned whenever something new popped up (really useful when you have a 'to do' list of phone calls to make at lunchtime which you never end up getting around to when intended!). We felt Natasha was so patient and honest with us and when we finally found a house we were interested in we made it clear how much we loved it. We were overjoyed that our offer was accepted and Natasha shared in our excitement. She, John and Hannah continued to be so helpful throughout, all the way to completion, and answered all our inexperienced questions in such a lovely manner. They kept us in the loop constantly, putting our minds at rest at times we felt we were bordering on insanity! They say buying a house is one of the most stressful things you can do but John and Natasha made it so much easier for us. Such reliable people and a pleasure to deal with. Thank you!
Thank you for your wonderful and detailed 5* review! It is brilliant to read that you had such a great experience. I will of course make sure your kind words are made known to the whole team. Best wishes, Scott
5/5
John, ably assisted by Hannah and Natasha, were a great help in enabling us to sell our Ringmer bungalow reasonably quickly with everything proceeding smoothly. John was able to provide excellent market information and prompt feedback from viewings to help us make relevant decisions. This included assessment of the potential buyers and whether they were proceedable. The team provided a very professional service and was happy in assisting In looking after the property, which was unoccupied at times. I highly recommend Freeman Forman in Ringmer. Alan Gilbert
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Amy
4/5
Rating only, no written review.
1/5
Terrible agent stay away
Thank you Rebecca for leaving us your feedback. We’re sorry you feel this and would love the opportunity to put things right so please do get in touch with our local team directly so we can. We are aware that you lost a deposit dispute with the landlord and whilst we understand this can be frustrating, the decision is made by an independent adjudicator and is not something we can be held responsible for. If there is something else we need to be aware of, please do not hesitate in contact us directly. Kind regards, Scott
5/5
Excellent service throughout the whole sales process. My flat sold within 3 days of being on the market and I have been kept updated regularly up to completion. Would highly recommend.
David thank you for your 5* rating and recommendation. Best wishes, Mark
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Eastbourne has the most, with 203 reviews rated 4.6 out of 5, followed by Tonbridge with 203.
The nine Freeman Forman offices, by town:
Yes. In The Trusted Agent 2026 awards: Freeman Forman, Tonbridge won Trusted Agent; Freeman Forman, Robertsbridge won Trusted Agent.
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