5/5
Fiona, Sophie and the whole team looked after my house sale with high attention to detail and compassion. Thank you to all.
Agent replied · 13 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
Trusted Agent profile
★★★★★
1,088 reviews across 9 offices and 3 platforms
Freeman Forman has nine offices, in Eastbourne, Tonbridge, Uckfield (two offices), Heathfield, Robertsbridge, Tunbridge Wells, Lewes and Cranbrook. Together they have 1,088 reviews on three platforms, rated 4.7 out of 5 overall.
1,049
Reviews on Google
All 9 offices
1
Reviews on Yell
All 9 offices
38
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Freeman Forman's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Freeman Forman, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Freeman Forman and its branches won ESTAS awards in one year, most recently 2021.
ESTAS winners in one year, the group and its branches: 2021.
2021 1 Bronze and 1 Best in County ESTAS 2021 winners
Source: ESTAS winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Fiona, Sophie and the whole team looked after my house sale with high attention to detail and compassion. Thank you to all.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
Clare and the team were exceptionally supportive and helpful throughout the purchasing process and we are very happy with our purchase ...thank you !
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
I recently used the lettings department to help me find and secure a flat in Heathfield. The whole process was simple, and the support from the staff was excellent. Thank you very much.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
Just the right blend of friendliness and effectiveness at the Heathfield office, with a finely coordinated team of delighfully different personalities. To Fiona, special thanks for your extra efforts during difficult delays before exchange.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
I managed to find a fantastic little flat with the help of Lisa and Natalie from the Heathfield branch. Very very happy with the service I received and I am looking forward to moving in. I highly recommend using this branch, and thanks once again!
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
I just wanted to say a big thank you to Freeman Forman, especially Sophie and Karen(?). They were the one's who kept us up to date all the time through the process, when none of the other agencies were doing so. Moving house is stressful, but with the team at Freeman Forman, it was definitely made that little bit easier, Thank you.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
An excellent and stress-free experience for my partner and I moving into our first home together. The team have been very reliable, responsive, and friendly and made the whole process run smoothly! Highly recommend!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
Freeman forman listed my late Mother's property upon their website and displayed it in their window as "Sold". In fact the sale had nothing to do with them, it was successfully negotiated by another local agent. All requests to remove this were ignored despite phone calls, an email and a visit to their office. This was clearly a misrepresentation by Freeman Forman. Freeman Forman's response is a further illustration of their incompetence. I have already emailed them together with phone calls and a visit to their Office. FREEMAN FORMAN HAVE NOT SOLD THIS PROPERTY, why are they advertising on their Website and Window display that they have?, they have not even conducted any viewings and no longer hold the Keys. The only way to remedy this is for Freeman Forman to apologise and to amend their records.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
Heathfield branch have been excellent. Moving is never easy and I've certainly experienced some stressful times but Haydn has kept me up to date throughout this time. Easy to contact, friendly, reassuring and knowledgeable. Big thank you to Haydn and all the staff at Heathfield branch. Highly recommend.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
Freeman Foreman were excellent throughout the whole process of selling our home. Sophie communicated with us at every step of the process and kept us at ease! This is our second time of using Freeman and I can’t recommend them enough.
Thank you for leaving us your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
The team at Freeman Forman were fantastic from start to finish in helping with the sale of my flat. Greg is extremely knowledgeable and came fully prepared with lots of research, to do the valuation. The team arranged lots of viewings and obtained an offer very quickly which was great as we needed to act quickly on the house we wanted to buy. All of the staff in the office were really helpful, particularly Sophie who kept completely on top of things and continued chasing solicitors and other parties throughout the process to get the sale finalised.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
I had a wonderful experience dealing with Freeman Forman. In a time when the whole industry is being run ragged, it has been a very difficult and frustrating process to buy a house right now. Sophie at the Heathfield office was fantastic in every aspect. All questions and queries were handled straight away, always cheerful, professional and efficient - 10/10 !
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
I have dealt with Freeman Forman in Heathfield for quite a few years and I have found the team there to be absolutely brilliant. Nothing is too much trouble and they really work hard to help you on your sale or purchase journey. Moving can be so stressful but the team at Heathfield really work hard to ease your worries and get things over the line! It’s my go to when I ever look to buy it sell in this area. Thank you Greg, Sophie and the team.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
Really happy with the whole team at Freeman Foreman who supported with the sale of my flat. Very welcoming and professional. They gave me great advice from the start with how to value my property and how to present it. I immediately felt like I was in good hands. The sale was a tricky process (due to other parties) but the team were really helpful, always quick to respond, chased others when needed and kept me updated regularly. Couldn't have asked for more. Thank you!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
I sold my property with Freeman & Forman, Tunbridge Wells in 2022 and from the valuation to completion they provided an exceptional service. I found the whole team to be proactive, exceptionally professional and reliable. It’s a series of ups and downs when selling and buying a property and what you need is an agent you can rely on 100%, which you absolutely get with F/F. All the team were amazing but special mention to Stuart, Hector, Ebony and Sarah (Countrywide Mortgage Broker) who were simply fantastic. Highly recommended.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
Tactical bullying border lining illegal & corrupt liars
Claire and Rebecca what a tag team (Criminal really) Prior to my offer being accepted on a property on Heathfield Road i was basically forced by Claire (Who was dealing with the purchase) into speaking with Rebecca (Their Own Mortgage Broker) I had my own broker already and advised that i could send my mortgage in principle agreement across, however i was told by Claire that the seller would only consider my offer if i was approved by their own broker first, as this would help strengthen my offer, so I spoke to Rebecca. Received a call from Claire advising that the seller had accepted my offer and congratulated me and requested my documents which I uploaded on to two portals. I also received a call from Rebecca congratulating me. All was going well, my property so I thought, until I advised that I had chosen to use my own broker. The next day i received a call from Freeman Forman (Countrywide) office, advising that the seller has now accepted another offer and whole heartedly decided to go with the buyer and that an increased offer from myself is not an option. I was originally told the other offer was not proceedable and the seller preferred my position which is why they accepted my offer and put Sold STC on Rightmove at Midnight on the 24.05.23 following my offer being accepted. Basically, because I didn't use the Freeman Forman (Countrywide) internal broker the seller promptly changed their mind and accepted another offer from someone who was not proceedable. This is poor practice, disgusting, unprofessional and embarrassing behaviour, all because i used my own broker. I hope the seller did get more money but in truth they probably got told that i pulled out of the purchase. Contacted the seller and as thought they were unaware that i was told that i couldn't increase my offer. Oh dear. so if you dont use a Freeman Forman (Countrywide) Broker the deal doesn't happen. They also requested money upfront for info. I await an email response but won't hold my breath, i have to do this before reporting these companies to The Property Ombudsman. Manager Greg is also a liar just so that people are aware, trying to cover up for his team and blatantly lying. So unprofessional.
5/5
Rating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
Excellent service from Hector through the whole process. Highly responsive and sympathetic whilst negotiating all the twists and turns of purchasing
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
Thank you to Freeman Foreman and especially to Hector for helping me so much with my first house purchase, he was brilliant at keeping all parties up to date and ensuring there were no unnecessary delays with the transaction
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
We have just completed on our house, during the process of both selling and potential purchases, we dealt with many of the team members at the Tunbridge Wells office and all are extremely polite, professional and friendly. Ebony, Hector & …
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
Had a fantastic first buying experience with Freeman Foreman for a place in St John's in Tunbridge Wells. In particular, the Countrywide mortgage broker Ashley Fish was instrumental to …
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
We recently asked Freeman Foreman to sell our house, and from the very first visit by Stuart and his whole team, we have been really impressed. They held an open day whilst we were away on holiday, and found us a quality buyer within a …
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
I sold my property with Freeman & Forman, Tunbridge Wells in 2022 and from the valuation to completion they provided an exceptional service. I found the whole team to be proactive, exceptionally professional and reliable. It’s a series of ups and downs when selling and buying a property and what you need is an agent you can rely on 100%, which you absolutely get with F/F. All the team were amazing but special mention to Stuart, Hector, Ebony and Sarah (Countrywide Mortgage Broker) who were simply fantastic. Highly recommended.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
Excellent support
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Eastbourne has the most, with 203 reviews rated 4.6 out of 5, followed by Tonbridge with 203.
The nine Freeman Forman offices, by town:
Yes. In The Trusted Agent 2026 awards, Tonbridge won Trusted Agent and Robertsbridge won Trusted Agent. At the ESTAS 2021 awards its branches won 1 Bronze and 1 Best in County award.