Trusted Agent profile
★★★★★
1,090 reviews across 9 offices and 3 platforms
Freeman Forman has nine offices, in Eastbourne, Tonbridge, Uckfield (two offices), Heathfield, Robertsbridge, Tunbridge Wells, Lewes and Cranbrook. Together they have 1,090 reviews on three platforms, rated 4.7 out of 5 overall.
1,051
Reviews on Google
All 9 offices
1
Reviews on Yell
All 9 offices
38
Reviews on Trustpilot
Business-wide
Freeman Forman's nine offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSold my house very quickly. All the staff are welcoming and friendly. My agent Sophie was professional and helpful and Greg the manager was always on hand if she was unavailable . I would definitely recommend them.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleSophie C at Freeman & Forman was extremely helpful during the purchase of my new home. She kept the process on track and was able to answer my queries quickly and efficiently and liaise with the seller on issues arising from the land search. I was very satisfied with the service provided.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for your 5* review!
5/5
GoogleExcellent friendly service. Dan was the best.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleRyan has been really helpful with reletting our property and so has Lorna
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery professional and kind team. I am recommending Freeman Forman!!! The Best professionals and very kind team!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleRyan was extremely helpful with all the questions in relation to my new flat, made the whole process very easy.
Thank you for your wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleLiam Gilmour on the sales team was so so helpful helping me find my dream home. He kept me updated all the way through my purchase. Couldn't be happier :)
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleI had a lovely letting agent from Freeman forman letting agent agents in Eastbourne. Ryan was so helpful throughout everything. Really informative and friendly. Really couldn't of asked for anyone better!
Thanks for the excellent 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleI have put one star as it won't allow me to put any less. Experienced unlawful, unacceptable unprofessional customer service at Eastbourne branch with senior branch manager, Dan.Begining a complaint with the view to pursue with Ombudsmen. I will update my experience further. Reply to your comment. Firstly, 'iv caused upset, well your company has caused me alot of distress which has been documented to your customer service team. No I don't pay you as a client, so does that mean my complaint is unjust? So that then gives you the right to your unprofessional, unlawful behaviour? I guarantee if I was filling your pockets you would have resolsolved the issue almost instantly. I am the owner of a property with legal access across two properties at rear of which you managed the two houses until recently, now you manage one. My access was obstructed by locking system on gate. You were informed from day one, of my disability and my need to use my back access is vital. It took you nearly 5 weeks, for you to action, and remove obstruction. Is that fair? Sorry I forgot, I don't fill your pockets. However the issue is a legal one and you are responsible for your conduct relating to the house rental you manage and my legal access. I am pursuing to ombudsmen once you complete your complaints investigation that I requested.
Dear Ms Gatt, I am sorry to read that you have decided to leave such comments. It must be made clear that you are NOT a client of our local team and your comments have caused upset. I am aware from our earlier correspondence that you were seeking the assistance of our team to help you with access to your own property via a shared right of way. I am sorry if our local team were not able to assist you with access and I would strongly advise you to pursue the matter via the correct channels. Should you wish to discuss this matter further I would encourage you to contact the Customer Care team as advised this morning. - Scott @ Customer Care
5/5
GoogleThe whole process was made very easy, we were never kept waiting for any information and were always kept in the loop. Ryan who we dealt with for the face to face aspects was particularly friendly and very approachable. Every other member of the team we spoke to on the phone/via email were also wonderful.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service throughout the whole letting process for me as the landlord. Staff are professional in a friendly and sincere manner. I have used this firm several times and I've always been very satisfied. They have a great team in Eastbourne which I can highly recommend!
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
GoogleI don't really have anything good to say about Freeman and Forman. I enquired about a property to rent and was told it was gone, someone had put in an application. I asked if they could let me know if that didn't go through. Two weeks later the property is still showing for let so I called them and didn't get through. So my husband sent an enquiry online to request a viewing. The next day I get a call as my number must have come up as a missed call. I was told the application from before had fallen through, but they now have another new application in, so they are not doing any viewing now. Then 30 minutes later my husband gets a call to say the property is still available, would he like to view the next day. My husband was working and said he would get me to call back. So I was a little surprised when he called me to let me know it was still available and he could view especially when i was told I couldn't and it wasn't available. I phoned them straight away and asked why he was offered a viewing and told it was available. I don't really think they new what to say. The reason I was looking for a property to rent was because my property had recently flooded and me and my children were living in a hotel, our insurance was paying for the rental. I would love to know why they would not offer me a viewing but would to others.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a really great experience with Freeman Foreman Letting agents, Harley and Dan were very professional and friendly and were very quick to find me a property suited for my needs. Would definitely recommend anyone out there looking for a property to rent to check them out!
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe used Freeman Forman to find a rental property. Our experience was great. Our agent was Ryan and he was exceptional. He found the perfect property for us and helped us through the whole process of viewings, referencing and signing. Since we are from Canada our situation was not straightforward, but Ryan made it a breeze to get us into our new home. I highly recommend using FreemanForman for all of your letting needs and I strongly believe that Ryan deserves a raise and a promotion.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleRecently moved into a new home, the lettings team were fantastic, dealt with me on a very professional and prompt manner. Really happy with the way things went. If you're looking to move, I would recommend using Freeman Forman as your Estate Agents. :) 5*
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleThank you for all of your help selling our house. We were delighted with the excellent service and support we received from Mark and all of his team is Robertsbridge. We couldn’t have asked for more. Mark, your endless knowledge and experience was highly valued and went way beyond what we expected. Having not sold a house for a long time we approached this with some trepidation and didn’t know what to expect but your support and guidance was great and from the outset expertly helped us through what we needed to do. The regular update meetings were very helpful as was the feedback after viewings, and whenever we contacted your office it didn’t appear to matter which person picked up the phone, they knew what was going on.
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were fortunate enough to buy our first home through Freeman Forman - a professional and friendly estate agents who are clearly very busy but somehow manage to make you feel like you're their one and only client! Matt was so professional, approachable and efficient the whole way through. Even when things became a little complicated with the solicitors, which created a bit of stress for all involved, Matt remained calm and collected and always ensured us and the vendor were informed and reassured consistently. He defused any possible tension! The day we collected the keys was a lovely experience, the team are all very friendly and personable. We will definitely use Freeman Forman again, but hopefully not for a long time as we're so happy in our new home! Thank you Matt and the Robertsbridge team!
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent, professional service from start to finish
Thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service, super helpful and very good at communicating.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had to sell my parents house following their passing. This process was made very easy and painless. Thank you so much.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleKarin was a joy to deal with everything went smoothly and we are enjoying our new home
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Freeman Forman, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Freeman Forman and its branches won ESTAS awards in one year, most recently 2021.
ESTAS winners in one year, the group and its branches: 2021.
ESTAS awards by year, 20212021 1 Bronze and 1 Best in County ESTAS 2021 winners
Source: ESTAS winners lists, as published, linked by year.
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Eastbourne has the most, with 204 reviews rated 4.6 out of 5, followed by Tonbridge with 204.
The nine Freeman Forman offices, by town:
Yes. In The Trusted Agent 2026 awards, Tonbridge won Trusted Agent and Robertsbridge won Trusted Agent. At the ESTAS 2021 awards its branches won 1 Bronze and 1 Best in County award.
