Featherstone Leigh estate agents in Richmond upon Thames, Kingston Upon Thames, Richmond and 1 more

★★★★★ 4/5

Google

So far so good. Many thanks to Penelope :) - Santiago and Zoe

Guy · 14 June 2021 · Featherstone Leigh Kingston Upon Thames

★★★★★ 5/5

Google

Going in to my 6th year of using kingston featherstone leigh. Highly recommend as a letting agents, laura and Penelope are superstars to deal with ,great advice, very professional, very friendly and a real pleasure to do business with .Very prompt on the phone ,answering all my queries and worries and really felt they had my best interests at heart. Always managed to get a new tenant in a very quick turn round time .I look forward to dealing with them for years to come.

Mark · 14 June 2021 · Featherstone Leigh Kingston Upon Thames

★★★★★ 5/5

Google

We purchased our first home through Featherstone Leigh just recently. We obviously don't have anything to compare with, but from our perspective everything went really smoothly, from the first viewing (where we were shown around by a lovely young man called Stephen who was enthusiastic without being over-bearing) all through to completion. Featherstone Leigh were always quick in passing on any questions we had and getting answers. They also provided prompting which was helpful whenever we'd forgotten to do something, or if our solicitor was being slow. We were mostly in the hands of Matthew Aboud, who was great. Very professional, very responsive and nicely enthusiastic when it became clear things were going well. All this meant we completed in good time and are now very much enjoying our first home. We would highly recommend this company for the overall experience.

Michael · 14 June 2021 · Featherstone Leigh Kingston Upon Thames

★★★★★ 5/5

Google

Thanks to everyone at the Chiswick branch especially Mani Sheibani for their determination in selling our property even when faced with extremely difficult challenges. Received excellent service and would not hesitate in recommending this estate agent.

Graham · 16 April 2021 · Featherstone Leigh London (Chardin House)

★★★★★ 5/5

Google

Selected a most suitable flat for our son with the help of Jessica Jackson, and she still keeps an eye on things going above and beyond her role. Great service and highly recommended!

Steve · 16 April 2021 · Featherstone Leigh London (Chardin House)

★★★★★ 1/5

Trustpilot

Very disappointing experience

Very disappointing experience. They over promise and under deliver. We had been warned that they sometimes send the "lady from the Richmond office" Sophie, who will tell a great story of how awful other agents are and how she will be available whenever needed. When I said other agents had heard this before, and she just disappeared, she told me she had been furloughed. What was her excuse this time? After hounding us daily to leave the other estate agent, she ghosted us once it was done. As for the others. Had to email Matt the assistant director several times to correct the spelling of our housing details. Communication was terrible. We were told of some viewings after the event. We had felt that the agent was working for our buyer not us, but having spoken to her, sounds like he was pretty poor there too. We sold the house, yes, but for less than the agent has suggested. Glad it's over. It is galling to think how much they earned, given the low quality of the little they did

Stephen · 23 December 2020 · Featherstone Leigh London (361 Upper Richmond Road West)

★★★★★ 5/5

Google

Rating only, no written review.

Sofia · 26 October 2020 · Featherstone Leigh Twickenham

★★★★★ 1/5

Google

Absolutely awful service. They called us and congratulated us on getting an apartment then called us a few hours later saying they gave it to two different people and we didnt get the apartment. We had paid the holding deposit. Took 6 days to get the money back. We had even recieved the contract! Disgusting service. They didnt even remove us from the phone service when repeatedly asked and emailed.

Lauren · 26 October 2020 · Featherstone Leigh Twickenham

★★★★★ 1/5

Google

This is the worst estate agency I've ever had! I'm moving to a new flat and they ignoring the referencing company. My wife and I are paying on time and never caused any problem. I don't know why they won't answer...after two weeks and almost losing the flat I used a lawyer to threat them and I got the reference. The only good thing there is agent name Celia, she's amazing. Avoid this agency!!!

Inon46 · 26 October 2020 · Featherstone Leigh Twickenham

★★★★★ 4/5

Google

Have had fantastic end-to-end service from Celia Abbott at Featherstone Leigh Twickenham. She is very responsive, honest and knowledgeable on the application process for rentals/lettings. Compared to other real estate competitors in Twickenham/Surbiton, there was absolute daylight between the fantastic service I received from Celia and the 'others'. I look forward to liaising with her in future for letting enquiries.

Enzio · 26 October 2020 · Featherstone Leigh Twickenham

★★★★★ 5/5

Google

Faultless from start to finish. Extremely professional and always friendly and helpful.

Ben · 24 October 2020 · Featherstone Leigh Teddington

★★★★★ 5/5

Google

Harry Crow is the most understanding , helpful person . I can not recommend him enough, I must of emailed him 50 times over the past month and he has always replied and helped and been there thank you so so much .

Wayne · 24 October 2020 · Featherstone Leigh Teddington

★★★★★ 5/5

Google

Just before christmas holiday we found the house , 6th of Jan we were tenants. Great service from Harry. Professional & efficient in everything that he did for us. Thank you Harry & Featherstone Leigh - Teddington

Y · 24 October 2020 · Featherstone Leigh Teddington

★★★★★ 5/5

Google

I absolutely would recommend Phoebe,she was fantastic from day one we have meet. She was helping with everything,now we rent beautiful property which tick all the boxes and that’s only because of Phoebe. Thank you again 🤗

Katerina · 24 October 2020 · Featherstone Leigh Teddington

★★★★★ 5/5

Google

Danielle was absolutely fantastic. The whole buying experience was dealt with in such a professional way with the added benefit of being a personal and friendly service. My move would not have happened without Danielle. Thank you very much!PositiveResponsiveness, Professionalism

Faldeela · 24 October 2020 · Featherstone Leigh Teddington

★★★★★ 5/5

Google

Very positive experience. The whole procedure was very smooth and Phoebe was really very helpful answering any questions and guiding through the process. Jane also was prompt in responding and getting sorted out any issues. Would highly recommend this agency for anyone searching to rent or buy property in this areaPositiveResponsiveness, Quality, Professionalism, Value

Ash · 24 October 2020 · Featherstone Leigh Teddington

★★★★★ 5/5

Google

I had the pleasure of working with Featherstone Leigh and Harry Crowe in particular in my search for a flat. Harry was exceptionally professional, responsive, not at all pushy and quickly tuned into what I was looking for. I highly recommend Harry and Featherstone Leigh to anyone searching for a flat.PositiveResponsiveness, Quality, Professionalism

Monie · 24 October 2020 · Featherstone Leigh Teddington

★★★★★ 5/5

Google

I couldn't recommend Featherstone Leigh highly enough. I dealt with Scott Sacco on the sales side and he was great. A complete breath of fresh air from having dealt with other agents. He is knowledgeable, friendly and responded promptly to all my enquiries. He made the stressful process of buying a house a complete breeze. Five stars all around. Thanks Scott and all at Featherstone Leigh, Teddington.

Jo · 24 October 2020 · Featherstone Leigh Teddington

★★★★★ 5/5

Google

I recently bought a flat in TEDDINGTON and I can honestly say Danielle was an absolute star. From the moment she took me on visits through to completion I could not fault her attitude, manner and professionalism. I had previously looked at two other flats via the main ‘D &S’ agents in TEDDINGTON and I just felt like they were not really to be trusted. The difference with Featherstone Leigh was like chalk and cheese. Lovely attitude, efficient, very honest and basically I couldn’t fault Danielle. I would definitely recommend them for either a purchase or sale. If I need any estate agent help in future they will be the first company I contact.PositiveProfessionalism

Justin · 24 October 2020 · Featherstone Leigh Teddington

★★★★★ 1/5

Google

Had my property on with them but as the commission was low they redirected all the interest to the properties with higher commission. Cowboys avoid!! use an agent who will try to sell your property not which property gives them more commission. Agents are advised to chase high commission sales not all sales be warned.

Harry · 11 October 2020 · Featherstone Leigh Richmond (1 Royal Parade)

★★★★★ 5/5

Google

Jo and her team did a marvellous, professional job of finding us the perfect flat in Kew. Very efficient and caring people who went the extra mile for us. Highly recommended.

Anne · 11 October 2020 · Featherstone Leigh Richmond (1 Royal Parade)

★★★★★ 5/5

Google

Jo O'Sullivan and all her team at Kew have gone above and beyond what I ever expected. They have been so kind and supportive throughout my time with them. Due to unexpected circumstances I needed to break my lease early. Jo talked me through the whole process, made sure there were no complications and was outstanding in her support throughout. I cannot recommend Jo and her team more, they are fantastic!

Mecailla · 11 October 2020 · Featherstone Leigh Richmond (1 Royal Parade)

★★★★★ 5/5

Google

Excellent service provided for our flats in the Avante, Kingston over a decade. Well done to all staff and management. Keep up the great work.

Sunrise · 11 October 2020 · Featherstone Leigh Kingston Upon Thames

★★★★★ 1/5

Google

Unfortunately I have been a tenant in a property managed by Feathertstone Leigh for 2 years and I have had errors and non-responsiveness nearly every time I have been in touch with them. If they are not getting a fee from the process they will to the utmost to not respond to you, having to chase them numerous times for each issue. Engineers turning up unannounced (during coronavirus, too), and then when contacted to let them know they would put the blame on the engineer. When originally signing contracts with them, they sent our documentation to two other people on two separate occasions. Constant spelling errors in contracts. When we left the property we were told to leave the keys in the office and the letting agents would contact the new tenants to arrange them collecting them the next day however I then had the new tenants contact me as they had received no contact from FL and were worried about how to access the property as their office had closed for the evening. The next day when they moved in FL gave them the incorrect keys twice. These are only a few of the many issues I have encountered and with them. They have consistently been so unprofessional and having lived in numerous rented properties this is the worst experience I have ever had with a letting agent. If you are a landlord and looking for someone to manage your property horrendously and never respond to your tenants then look no further.

Louisa · 11 October 2020 · Featherstone Leigh Kingston Upon Thames