5/5
My experience with Featherstone Leigh was great. My agent Alliyah was always ready and willing to help and reassure me with any concerns I had. Service with a smile! I would definitely recommend this agency to a friend!

Trusted Agent profile
★★★★★
798 reviews across 10 offices and 3 platforms
Featherstone Leigh has 10 offices, in Richmond upon Thames (three offices), Kingston Upon Thames, Richmond (two offices) and London (four offices). Together they have 798 reviews on three platforms, rated 4.6 out of 5 overall.
784
Reviews on Google
All 10 offices
1
Reviews on Yell
All 10 offices
13
Reviews on Trustpilot
Business-wide
Featherstone Leigh's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
My experience with Featherstone Leigh was great. My agent Alliyah was always ready and willing to help and reassure me with any concerns I had. Service with a smile! I would definitely recommend this agency to a friend!
5/5
Best estate agent I have ever dealt with - polite, efficient and super friendly. Kept me abreast of all matters in a timely fashion. My experience was lead by Harry Turnbull who provided excellent service and an outstanding customer experience. Definitely recommend F&L and Harry in the future.
5/5
Featherstone Leigh were extremely helpful in progressing my transaction. Very thorough and proactive in following up matters where required. Chloe was brilliant, professional and very helpful and matters were picked up by Mani efficiently and seamlessly whilst Chloe was on annual leave.
5/5
Even though I did not end up renting through Featherstone Leigh, I need to say that Harry was an absolute star. He was really efficient in getting a viewing ASAP, details sent really quickly, everything went really smoothly. He's really professional, polite and efficient. Great agent and definitely a great asset to the agency!
5/5
We had a wonderful, attentive experience buying with Chloe at Featherstone Leigh this summer! She couldn't have been more accomodating - arranging a swift second viewing, keeping us informed amidst a complicated stage of the buying process and assisting us even on the day of completion! The honesty and transparency of the process was a pleasant relief compared to so many competitors. A team who will genuinely work for you and with you at every stage of the buying process and whose communication was superb.
3/5
Okay but not recommended.
They were good property managers, but there is a lack of communication between departments. Also, they have a tendancy to just forward emails from tenant to landlord - they manage admin rather than property. They recommend cleaners and then charge odd amounts for things that haven't been cleaned properly. They also provide costs without explanation or proof. Friendly but do not think.
1/5
Avoid Featherstone Leigh Twickenham letting
To all Landlords!!! Avoid Twickenham Letting. Once you have signed the contract with them. That's it! They will not talk to you. They do rent collection but we have never received rent on-time once. I have used many estate agents before, not seen one with such a terrible service customer service like this one.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Great support during the whole letting process. Thank you, Natasha!
5/5
Great service from start to finish with clear communication and regular updates on the salePositiveProfessionalism
5/5
Wouldn't use anyone else. The most fantastic team. Very supportive and friendly.
1/5
Got grilled about earnings because I’m self employed. Didn’t get much help and when I left they didn’t follow up on a rental I really wanted to move in to
4/5
Excellent service from FL especially from Beth and Daniella - Thank you for your persistence and successful outcome...Thank you
1/5
I wanted to rent a property and the agent just made fun of me, written my details on a pice of paper, afterwards bin it.
5/5
I have been working with Alan and the team for 8 years now. Great knowledge, sound advice and very responsive.PositiveResponsiveness, Professionalism
5/5
Alan Maynard and his team have been supporting me in letting my flat for the past eight years. Very happy with their servicePositiveResponsiveness, Quality, Professionalism
5/5
As a local developer I found the service from Alan and team very helpful and proactive in securing high quality tenants at good rents.
5/5
Beth Kneebone from Featherstone Leigh was brilliant help from start to finish when we purchased our last property.
5/5
Highly recommended. When buying through them, Daniela in particular was a pleasure to deal with throughout and everyone we had contact with was friendly and professional. No nonsense and great service!PositiveResponsiveness, Quality, Professionalism
5/5
I rented a house through this agency and they were incredibly professional and kind, they were able to help me and advise me as no one has been able to do so until now. Alan and Natasha were brilliant. BRAVI!!!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
We’ve used the Featherstone Leigh Twickenham team for the last few years, particularly Alan and Celia, who we've always found to be very friendly, helpful, professional and quick to respond to any issues or questions we’ve had. We recommended their services.PositiveResponsiveness, Quality, Professionalism
5/5
I have used Featherstone Leigh for over 10 years to let my property. They have consistently introduced good quality tenants and have been responsive and professional throughout.
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Teddington has the most, with 155 reviews rated 4.6 out of 5, followed by Kingston Upon Thames with 147.
The 10 Featherstone Leigh offices, by town: