Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleFirst time I leave a bad review at a business but we are shocked at the level of service. We had made an offer for a family home of 5bedrooms and it was accepted by the landlord among other offers as he liked our profile (Respected professionals). 30 min later at 8pm we thanked the agent Milan for the news and we asked two questions by email. Literally the next day at 9am Milan called us to tell us that it is red flag that we have not yet registered at the website (without having responded to our email with our questions)then him and his manager Eleonora Pole rushed us to wire the money immediately. We only had requested to view the property a second time as we only viewed it for 10 minutes and potentially to speak to previous tenants which was in our initial offer. We have rented properties for many years and we have excellent references, we were never treated with such disrespect. Even after we communicated our concerns, they did not apologise, tried to turn this around and say that they didn't respond to our email because it was late at night, and still had the audacity to call us at 9am to claim we are the red flag. We ended up pulling our offer as we wouldn't want the property to be managed by them. Really a shame as we loved the house!
Be aware as a tenant but also a landlord!
Io · 11 October 2023 · Featherstone Leigh London (62 New Kings Road)
Agent replied · 13 June 2024
Hi Io, thank you for taking the time to leave this review and raising this issue with us. We apologise for the inconvenience and frustrations caused by the process and service provided, please be assured that this was not our intention. We will review the processes and make sure this does not happen in the future. Should you wish to raise anything further, please do reach out to us by emailing social@chestertons.co.uk.
★★★★★ 5/5
GoogleRating only, no written review.
Peter · 10 October 2023 · Featherstone Leigh Teddington
★★★★★ 1/5
GoogleRating only, no written review.
Daniel · 10 October 2023 · Featherstone Leigh Teddington
Agent replied · 23 October 2024
Dear Daniel Jhnon, we have been unable to find your details on our system, please could you contact us so that we can see if you are registered (perhaps under a different name?) and try resolve any issue you may have.
★★★★★ 5/5
GoogleI had a very good experience, when I was flat-hunting, with Danielle at Featherstone Leigh, she was always helpful, courteous, knowledgeable, patient and generous with her expertise. I learnt a lot from her and appreciate her kindness, it was always a pleasure to work with her.
Victoria · 10 October 2023 · Featherstone Leigh Teddington
★★★★★ 5/5
GoogleFrom start to finish, Danielle and Emily have been incredibly professional, polite, knowledgeable and sympathetic to our needs. Their communication is excellent - We have been able to speak to Danielle and Emily throughout the transaction and they have done all they can to ensure everything went smoothly. All in all, a very professional, caring team that go the extra mile.
Siobhan · 10 October 2023 · Featherstone Leigh Teddington
★★★★★ 5/5
GoogleFeatherstone Leigh organised a smooth, efficient sale of our rental flat in Teddington. I would like to thank the staff mainly involved in the sale & their past involvement in renting the flat, they are Emily Smallbone & Dan Johnson. Thank you.
Mary · 10 October 2023 · Featherstone Leigh Teddington
★★★★★ 5/5
GoogleDanielle was one of the nicest agents I have met, both professional, friendly and helpful. She was fast at answering queries and worked hard to get results.
Debbie · 10 October 2023 · Featherstone Leigh Teddington
★★★★★ 5/5
GoogleEffectiveness in boosting sales has been impressive. Dan's approach to leadership is a breath of fresh air and serves as a fantastic example for all of us. Informative, professional and caring overall. Thank you!
Rania · 10 October 2023 · Featherstone Leigh Teddington
★★★★★ 5/5
GoogleI switched to Featherstone Leigh and it was the best decision I could have made. Professional and efficient, they were very excellent at every stage. The team were good with communication, I never had to chase anything.
Zara · 10 October 2023 · Featherstone Leigh Teddington
★★★★★ 5/5
GoogleI have found all the team members at Featherstone Leigh to be extremely helpful and very proactive. They answered all my queries immediately and were amazing at keeping in touch with everyone involved in the sale - buyers, other agents and solicitors - in order to expedite the sale. I would have no hesitation in recommending them to anyone considering selling their property.
Lynne · 10 October 2023 · Featherstone Leigh Teddington
★★★★★ 5/5
GoogleWe worked with the team at Featherstone Leigh in Twickenham (Natasha, Alan and Rebecca) and they were awesome! They put my previous letting agents to shame. They were so helpful, kind and patient and being new to the rental market in the UK from the US, they spent the time to guide us through everything we needed to know as 'newbee' tenants to the rental market here in the UK. If you are looking for an agent that knows the lettings market and is willing to help you then look no further than the lettings team at Featherstone Leigh in Twickenham!
UKBear · 10 October 2023 · Featherstone Leigh Twickenham
★★★★★ 4/5
GooglePrompt response and helpful, thank you so much for everything!
Christine · 10 October 2023 · Featherstone Leigh Twickenham
★★★★★ 5/5
GoogleGreat agency, we found the best accommodation for us in no time, signed the contract and moved in one week after viewing. The process was simple and the staff helped with all the queries. Special thanks to Natasha W.
Nicholas · 10 October 2023 · Featherstone Leigh Twickenham
★★★★★ 1/5
GoogleRating only, no written review.
Thewhitehawksym · 10 October 2023 · Featherstone Leigh Twickenham
★★★★★ 5/5
GoogleRating only, no written review.
PARIS · 10 October 2023 · Featherstone Leigh Twickenham
★★★★★ 5/5
GoogleDaniela and the team were brilliant throughout the whole process and went above and beyond.
Tom · 10 October 2023 · Featherstone Leigh Twickenham
★★★★★ 5/5
GoogleThanks Natalie of Twickenham branch helped me and my family to find a such lovely apartment in a very short time. She is very helpful since this is my time to rent an apartment here just relocated from another country.
Lam · 10 October 2023 · Featherstone Leigh Twickenham
★★★★★ 5/5
GoogleGreat experience with Featherstone Leigh. I would like to thank Natasha for all the work, always friendly, professional, efficient and responding immediately to any query or request
Andrei-Alexandru · 10 October 2023 · Featherstone Leigh Twickenham
★★★★★ 5/5
GoogleFeatherstone Leigh were always helpful in our buying process. Always in touch promptly and helpful with good advice. Strongly recommended
Catherine · 10 October 2023 · Featherstone Leigh Twickenham
★★★★★ 5/5
GoogleI recently worked with Daniela and Erika on a particularly difficult transaction. The success of this was due to their close management and I would be happy to recommend them as agents in the future.
Shaun · 10 October 2023 · Featherstone Leigh Twickenham
★★★★★ 5/5
GoogleNatasha from FL was so helpful when it came to securing a rented property that we really wanted - she was always on hand to answer any questions and was very supportive throughout the process. Great experience with FL so far.
M · 10 October 2023 · Featherstone Leigh Twickenham
★★★★★ 5/5
GoogleI was the buyer, but felt as valued as the seller. Excellent communication, efficient but friendly and Daniela in particular was particularly helpful with things that just help the move run smoothly and reduce stress. Thank you.
Wendy · 10 October 2023 · Featherstone Leigh Twickenham
★★★★★ 5/5
GoogleWe can`t thank Beth enough! We wouldn`t manage this without her. She was unbelievably supportive during our buying process, which took longer than expected due to the chain. We were so stressed, and she was so successful in calming us down :) She is knowledgeable and has excellent communication skills. Once again, thank you, Beth!
Nihan · 10 October 2023 · Featherstone Leigh Twickenham
★★★★★ 5/5
GoogleAfter struggling to find our new home in a short period of time, we were delighted to meet Natasha (twickenham) who helped us find and complete the necessary steps so we could move in quickly. A stella effort and a big thank you.
Jamie · 10 October 2023 · Featherstone Leigh Twickenham
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
