Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
All 8 offices
Send Dawsons a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Showing 1,347 reviews on Google only. Show every review
5/5
GoogleBig thanks to Jess for being so professional throughout the whole process. She made booking a viewing quick, simple, and completely stress-free. Would definitely recommend🙂 …
Thank you Amy for your positive review. We are grateful that you would recommend us!
5/5
GoogleExcellent service from making brochure to viewings and selling.All the staff are very approachable and the Manager offers plenty of advice thank you very much Karen
Thank you Karen, we are happy that we could help! Warm wishes.
5/5
GoogleDawsons were brilliant from start to finish. From recommending an excellent solicitor to finalising all the arrangements at the property and everything in between. The communication was first rate through the whole process. I cannot praise them too highly with special mentions to Lisa, Jodie, Kelly and Selina who all contributed to a smooth sale process.
Thank you so much for taking the time to leave such a fantastic review. It’s wonderful to hear how smoothly everything went for you from start to finish, and we’re delighted that our recommendations and communication helped make the process feel straightforward. Lisa, Jodie, Selina, and I truly appreciate the special mention, it means a great deal to the whole team. Wishing you every happiness moving forward, and if you ever need us again, we are always here to help. Kelly and the Marina Team
5/5
GoogleJess is amazing so helpful and polite can’t thank her enough!
Thank you Nick! All the best.
5/5
GoogleBig thanks to Jess for being so professional throughout the whole process. She made booking a viewing quick, simple, and completely stress-free. Would definitely recommend🙂 …
Thank you Amy for your positive review. We are grateful that you would recommend us!
5/5
GoogleWe were very pleased with the service provided by Kelly and the gang.
Thank you so much for your kind review. It was a pleasure to assist you, and I’m delighted to hear you were pleased with the service from the whole team. If we can help with anything in the future, we’re always here. Many thanks, Kelly
1/5
GoogleVery poor experience with Dawson’s Swansea I do not recommend Dawson’s Swansea. The property was poorly maintained, the oven didn’t work for 10 months, the shower never got hot, the garden was overgrown, and the children’s bedroom carpet was unsafe. I never received or signed a proper check-in report or photos. After only one year, the landlord increased the rent by 17%, prompting us to move out. Now they are attempting to claim £3,500 under Flatfair, the maximum amount, despite my tenancy being one year and all payments made on time. This claim is completely unfair and shows a lack of professionalism and fairness.
Good afternoon Naturally, we’re disappointed to read your review today. As a branch and of course company wide, we are proactive in our property management and ensure all maintenance issues are dealt with promptly once reported. We pride ourselves on clear communication with all our clients and, as you know, have been in contact with you via email again this morning. We always aim to provide a fair and professional service to both tenants and landlords and would be happy to review your concerns further. Please don’t hesitate to contact me directly at rmu@dawsonsproperty.co.uk should you wish to discuss this in more detail. Kind regards, Kristian Branch Manager, Dawsons Mumbles Lettings
5/5
GoogleWe have a lovely experience with Dawson, the marina branch. Jodie, Kelly, and Gemma were all amazing from start to finish.
Thank you so much for your kind words. It was a pleasure to support you throughout your move, and Jodie, Gemma, and I are all delighted to hear you had such a positive experience with us here in our Marina team. Wishing you all the very best in your new home. Kind regards, Kelly and the Dawsons Marina Sales Team
5/5
GoogleOur sincere thanks to all the staff at Dawsons Marina Branch for your outstanding professionalism and assistance.
Thank you so much for your kind words and 5-star rating. All of us here at the Marina branch really appreciate you taking the time to share your experience. We are delighted to hear that you felt well looked after and that our support and assistance made a positive difference. Thanks again for choosing Dawsons, it means a great deal to the whole team. Team Dawsons Swansea Marina
5/5
GoogleUsed Ashton’s for my first time buy, sell and buy again. Cathy is a credit to their team, and the whole office is a delight to work with
5/5
GoogleOur sincere thanks to all the staff at Dawsons Marina Branch for your outstanding professionalism and assistance.
Thank you so much for your kind words and 5-star rating. All of us here at the Marina branch really appreciate you taking the time to share your experience. We are delighted to hear that you felt well looked after and that our support and assistance made a positive difference. Thanks again for choosing Dawsons, it means a great deal to the whole team. Team Dawsons Swansea Marina
5/5
GoogleWe have a lovely experience with Dawson, the marina branch. Jodie, Kelly, and Gemma were all amazing from start to finish.
Thank you so much for your kind words. It was a pleasure to support you throughout your move, and Jodie, Gemma, and I are all delighted to hear you had such a positive experience with us here in our Marina team. Wishing you all the very best in your new home. Kind regards, Kelly and the Dawsons Marina Sales Team
5/5
GoogleA big thank you to Mervyn and Amy who made the process of selling my house possible, not easy but possible.
Thank you for the review, Clelia. I'm so pleased we got there in the end and I wish you the very best of luck with your onward journey.
5/5
GoogleMervyn and Amy were an essential component in our quest to return to Eynsham. When we hit a frustrating and lengthy delay in the chain (which was not Abbey Properties' fault), Mervyn was able to reassure us that all was well. Moving house is such a stressful process and it was great to know they were on our side. It feels so great to be back in Eynsham!
Jane, thank you so much for your kind review. It will be good to see you around the village again!
5/5
GoogleMe and my partner would like to appreciate Janice Freeman who came to show us the property in Ls6 .She was really helpful and answered all our questions . Thankyou Janice 😊 …
Thank you Roshan for your praise, it is much appreciated!
1/5
GoogleVery poor experience with Dawson’s Swansea I do not recommend Dawson’s Swansea. The property was poorly maintained, the oven didn’t work for 10 months, the shower never got hot, the garden was overgrown, and the children’s bedroom carpet was unsafe. I never received or signed a proper check-in report or photos. After only one year, the landlord increased the rent by 17%, prompting us to move out. Now they are attempting to claim £3,500 under Flatfair, the maximum amount, despite my tenancy being one year and all payments made on time. This claim is completely unfair and shows a lack of professionalism and fairness.
Good afternoon Naturally, we’re disappointed to read your review today. As a branch and of course company wide, we are proactive in our property management and ensure all maintenance issues are dealt with promptly once reported. We pride ourselves on clear communication with all our clients and, as you know, have been in contact with you via email again this morning. We always aim to provide a fair and professional service to both tenants and landlords and would be happy to review your concerns further. Please don’t hesitate to contact me directly at rmu@dawsonsproperty.co.uk should you wish to discuss this in more detail. Kind regards, Kristian Branch Manager, Dawsons Mumbles Lettings
5/5
GoogleI recently sold a property through Dawsons estate agency in the Mumbles. The whole team was extremely professional, helpful and pleasant. They guided me through the process and achieved a fair price. I feel that I made the right decision to use them and would certainly do so if I ever sell again. So thank you to all the team.
Good afternoon Thank you so much for your lovely 5-star review. We are so pleased to hear you felt supported throughout your sale and that you found our team Professional, helpful and pleasant and were happy with both the service and the outcome. It was a real pleasure working with you, and on behalf of myself and the whole Mumbles team, thank you for choosing Dawsons now and for your future needs, we truly appreciate your kind words and recommendation. Thank you again Emma
5/5
GoogleI have had top class service from Andrea and her team from start to finish. Having lived in my house for 36 years the thought of downsizing was daunting but it was something that I really needed to do. I am so glad that I engaged Morriston's Dawson's team to help me with the process and sale. From the moment that Andrea came out to initially value the property to securing a sale, I enjoyed a personalised service. Nothing has been to much trouble for the team and any questions that I have had have been dealt with swiftly. The sales team were professional and approachable in every respect and my property was marketed effectively and efficiently in order to secure a speedy sale. Thank you all so much
Thank you so much for your wonderful review. It means a great deal to me and the whole Morriston team. After so many years in your home, taking the step to downsize is a big decision, and I’m really glad we were able to make the process feel manageable and well-supported for you. It was a pleasure guiding you from that first valuation visit right through to securing your sale, and we’re delighted you felt the service was personal, responsive, and professional throughout. Thank you again for placing your trust in us during such an important move, we all wish you every happiness in your new chapter. Andrea and the team at Dawsons Morriston Sales
5/5
GoogleMe and my partner would like to appreciate Janice Freeman who came to show us the property in Ls6 .She was really helpful and answered all our questions . Thankyou Janice 😊 …
Thank you Roshan for your praise, it is much appreciated!
5/5
GoogleI recently sold a property through Dawsons estate agency in the Mumbles. The whole team was extremely professional, helpful and pleasant. They guided me through the process and achieved a fair price. I feel that I made the right decision to use them and would certainly do so if I ever sell again. So thank you to all the team.
Good afternoon Thank you so much for your lovely 5-star review. We are so pleased to hear you felt supported throughout your sale and that you found our team Professional, helpful and pleasant and were happy with both the service and the outcome. It was a real pleasure working with you, and on behalf of myself and the whole Mumbles team, thank you for choosing Dawsons now and for your future needs, we truly appreciate your kind words and recommendation. Thank you again Emma
5/5
GoogleContacted about a property being let by the landlord / just listed through Webbs, and whoever I spoke to first with at Webbs was very helpful and polite, lovely to speak with and helpful.
5/5
GoogleI came in this morning and was greeted with warm smiles and hello. The receptionist was amazing and put me at ease. The other two ladies were great also and gave me loads of advice. I will definitely be using Webbs to buy my new home. 🏠 …
5/5
GoogleCara was professional and responsive. Everything ran smoothly. Thanks Cara!
Thanks Karen, we are happy that we could provide a smooth journey for you!
5/5
GoogleCara was extremely helpful with the process of selling my property & kept me well informed throughout! Thank you
Thanks Lesley! Warm wishes.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. The group won 1 Negotiator Award, Bronze for Regional Agency of the Year, Wales in 2025.
