Trusted Agent profile · Swansea

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Dawsons estate agents in Swansea, Morriston, Swansea Marina and 3 more

4.7

★★★★★ Excellent

1,720 reviews across 8 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,348

Reviews on Google

All 8 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

The Trusted Agent logo

4.9 / 5

340

Reviews on The Trusted Agent

All 8 offices

Trustpilot logo

14

Reviews on Trustpilot

All 8 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dawsons's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 1,347 reviews on Google only. Show every review

5/5

Google

Excellent Service From all the Team involved at Marina Swansea Branch. Helped us with new home purchase and sale of our house. Professional and friendly Thoroughly recommend Thank you Carl and Yvonne

Carl · 29 December 2025 · Dawsons Sketty Sales

Agent replied · 29 July 2026

Thank you so much, Carl and Yvonne, for your lovely review. We were so glad we could support you with both your sale and purchase and that you found the service professional and friendly throughout. On behalf of everyone here at Dawsons Marina, thank you for your recommendation, it truly means a lot. Pop in and see us soon. Kelly and the team at Dawsons Marina branch

5/5

Google

Helpful and efficient with our recent purchase in Eynsham. Would certainly recommend working with Mervyn and colleagues!

Ben · 29 December 2025 · Dawsons Swansea Sales

Agent replied · 29 August 2026

Thanks for your kind words, Ben. I'm so pleased we got to completion on schedule, and I hope you are enjoying the fantastic property!

5/5

Google

We are happy with the support provided by QUBE for our property in Manchester. Lydia Clarke has been providing great advice and support for us. She is very responsive and helpful!

Ann · 27 December 2025 · Dawsons Swansea Sales

Agent replied · 27 August 2026

Thank you, Ann, for your kind words and 5-star rating. We’re delighted to hear that Lydia has been able to provide such great advice and support for your property in Manchester. Her responsiveness and helpful approach are qualities we’re very proud of, and it’s wonderful to know they’ve made such a positive difference for you.

5/5

Google

Very professional, no nonsense service, great communication ,marketing was excellent and the sale of my property was achieved within a very short period

Richard · 27 December 2025 · Dawsons Swansea Sales

Agent replied · 27 August 2026

Thank you, Richard, for your fantastic feedback and 5-star rating. We’re delighted to hear that our professional, straightforward approach, excellent communication, and strong marketing helped achieve the sale of your property so quickly. … More

5/5

Google

Helen gets a quick response for my queries. I'm very satisfied with her explanation. She did an excellent job by giving me some professional opinion. As an landlord, I would lile to work with Helen.

Cathy · 27 December 2025 · Dawsons Swansea Sales

Agent replied · 27 August 2026

Thank you, Cathy, for your kind words and 5-star rating. We’re delighted to hear that Helen’s quick responses, clear explanations, and professional opinions have given you confidence in working with her. Her dedication and expertise are qualities we’re very proud of, and it’s wonderful to know they made such a positive impression.

5/5

Google

I have been dealing with Lydia Clarke for the last three years , she is a very professional lady , always replying to my messages immediately, always giving me the right advice and support , I am very happy with the company management and will continue to keep them managed my property.

Abdalla · 27 December 2025 · Dawsons Swansea Sales

Agent replied · 27 August 2026

Thank you, Abdalla, for your kind words and 5-star rating. We’re delighted to hear that Lydia has provided such professional support over the past three years. Her prompt replies, sound advice, and dedication to keeping you informed are … More

5/5

Google

Rating only, no written review.

Ghobad · 27 December 2025 · Dawsons Swansea Sales

Agent replied · 27 August 2026

Thank you, Ghobad, for your 5-star rating. We’re delighted to know you had a positive experience with Qube Residential. Providing excellent service and support is always our priority, and it’s wonderful to see this reflected in your feedback

5/5

Google

Diane has helped me so much as I had some difficulties with renting . She was so helpful, really engaging and quick with responses. She went above and beyond and I can’t thank her enough for how amazing she’s been!

Megan · 27 December 2025 · Dawsons Swansea Sales

Agent replied · 27 August 2026

Thank you for sharing such kind feedback and awarding us 5 stars. We’re delighted to hear that Diane was able to support you so effectively during your rental process. Her helpfulness, engaging approach, and quick responses are qualities we’re very proud of, and it’s wonderful to know she went above and beyond to make the experience easier for you.

5/5

Google

Great agents, all viewings booked in promptly, full asking achieved with regular updates. Overall smooth transaction

Laura · 27 December 2025 · Dawsons Swansea Sales

Agent replied · 27 August 2026

Thank you, Laura, for your kind words and 5-star rating. We’re delighted to hear that the team ensured viewings were booked promptly, achieved full asking price, and kept you updated throughout. It’s wonderful to know the transaction felt smooth from start to finish, as that’s exactly the experience we strive to deliver

5/5

Google

Diane was amazing from start to finish regarding my move in to this flat. Needed to move in earlier than the actual start date and was able to accommodate that for me. Fast when responding to emails too

D · 27 December 2025 · Dawsons Swansea Sales

Agent replied · 27 August 2026

Thank you for your kind words and 5-star rating. We’re delighted to hear that Diane was able to make your move-in experience smooth and accommodating, even with the earlier start date. Her prompt responses and supportive approach are qualities we’re very proud of, and it’s wonderful to know they made such a positive difference for you

5/5

Google

Gary showed me around the property and was very helpful! Answered every question I had on the property and is very professional and friendly.

Jobi · 27 December 2025 · Dawsons Swansea Sales

Agent replied · 27 August 2026

Thank you, Jobi, for your kind words and 5-star rating. We’re delighted to hear that Gary was so helpful during your property viewing. His professionalism, friendliness, and thorough approach are qualities we’re very proud of, and it’s fantastic to know they made such a positive impression.

5/5

Google

excellent experience selling my house with qube From start to finish, gary was professional, transparent, and incredibly supportive when the other side was dragging the process out. Communication was always prompt, and he kept me updated at every stage of the process. I couldn’t recommend them highly enough!

Lisa · 27 December 2025 · Dawsons Swansea Sales

Agent replied · 27 August 2026

Thank you, Lisa, for your wonderful feedback and 5-star rating. We’re delighted to hear that Gary provided such professional, transparent, and supportive service throughout the sale of your house. His prompt communication and commitment to keeping you updated are qualities we’re very proud of, and it’s fantastic to know they made the process smoother despite the challenges.

5/5

Google

A great property management company. I have been a landlord with Qube for many years. Lydia has kept me up to date with my property and tenants. Her communication regarding tenants has been outstanding. All my questions and queries have usually been answered quickly and preciously.

Sangita · 27 December 2025 · Dawsons Swansea Sales

Agent replied · 27 August 2026

Thank you, Sangita, for your kind words and 5-star rating. We’re delighted to hear that Lydia’s outstanding communication and support have kept you well informed about your property and tenants. It’s wonderful to know that your queries have been answered quickly and thoroughly, and that our team has been able to provide the reliable service you’ve valued over the years.

5/5

Google

We recently sold our house and Gary handled the entire process for us. He was incredibly professional from start to finish, always keeping us updated and making everything run smoothly. Nothing was ever too much trouble, and his communication was excellent. We felt fully supported throughout the sale. We would highly recommend Gary to anyone looking for a reliable and knowledgeable estate agent.

Kate · 27 December 2025 · Dawsons Swansea Sales

Agent replied · 27 August 2026

Thank you, Kate, for your wonderful feedback and 5-star rating. We’re delighted to hear that Gary provided such professional support throughout the sale of your house. His clear communication, regular updates, and commitment to making the process run smoothly are qualities we’re very proud of, and it’s fantastic to know they made you feel fully supported.

5/5

Google

Great customer service. I had an issue with a payment and Lydia Clarke was very helpful and quick to respond. She was polite and explained everything that was happening to get things sorted. I very rarely give out 5 stars for customer service, but this one is well deserved. Please keep up the good work!

Helen · 27 December 2025 · Dawsons Swansea Sales

5/5

Google

I was having ongoing issues with Airbnb, including suspended listings, which left my property sitting empty. I spoke with Helen about moving the property to a long-term rental, gave her access, and left it in her hands. Within just three days she had found a tenant and was already asking me to sign a long-term tenancy agreement. I couldn’t believe how quickly she worked. Since then, any questions or follow-ups I’ve had have been answered within hours. I’m now able to take a completely hands-off approach with this property. Thanks so much, Helen I really appreciate your efficiency.

Ideal · 27 December 2025 · Dawsons Swansea Sales

1/5

Google

I will never use this company to rent again. Lived in an apartment for nearly 3 years, I fought for about 12 months with regards to the state of the building (no cleaners because they ‘didn’t have the funds’), a hole in the roof (fire exit in the roof with no glass in it, was told to contact the fire brigade, I did, nothing was done) which flooded the carpet when it rained, and constant theft problems to name a few problems. But upon moving out there was general wear and tear (paint could do with some touch ups and a few dust spots), NOTHING broken or dented. I was stuck with a £417.50 bill at the end of my tenancy including the cost of a new couch and mattress £60 for a new couch, £80 for a new mattress (which should be replaced regardless because health and safety). Took to an independent adjudicator who awarded the entire bill to the landlord so the week of Christmas I’m not only £417.50 worse off, but the £60 I paid to fight this also will not be refunded or taken off the price. Disgusted and furious doesn’t even cover it. Joke of a company.

Amy · 27 December 2025 · Dawsons Swansea Sales

Agent replied · 27 August 2026

Hi Amy, thank you for sharing your feedback. We understand your frustration with the end of tenancy charges from your landlord. We encourage every tenant to challenge these when they believe that there has been a disconnect in responsibility. We appreciate there are two sides to each dispute, but there was a large amount of cleaning and more than a fair share of avoidable repainting in this instance. On this occasion, due to how the property was left, the independent adjudicator from Reposit awarded the landlord their full costs, considering how much they had to spend to return the property into the high quality, clean condition it was received. Regarding the wider building issues you experienced, these related to the responsibilities of the building’s management company rather than your landlord. Throughout your tenancy, both Qube Residential and the landlord raised these concerns repeatedly with the building managers, but unfortunately several residents were affected by the withdrawal of services in this development We wish you the best in your next tenancy.

5/5

Google

After a long and complicated process, we finally completed on our house purchase and sale, and I had a fantastic experience with the whole team at Dawsons. They appeared fully invested in getting us over the line and were incredibly friendly, professional, and approachable throughout. I would highly recommend them.

Lee · 24 December 2025 · Dawsons Sketty Sales

Agent replied · 24 March 2026

Thank you so much for your kind review. I am so pleased to hear that, even with a longer and more complex process, you felt fully supported by the team throughout. Being approachable, professional, and genuinely invested in helping our clients reach completion is something we really pride ourselves on, so your feedback means a lot to us, thank you. It was a pleasure supporting you through your property journey, and on behalf of the whole Sketty team, I wish you every happiness in your new home. Thank you again for your recommendation. Thank you and Merry Christmas Sharon and the Sketty Team

4/5

Google

Dawson’s provided an excellent service throughout both the sale of our previous home and the purchase of our new one. The entire process went smoothly from start to finish, and the team was consistently supportive and professional. A special thank you goes to Mo, whose exceptional communication skills and professionalism truly stood out. He made what could have been a stressful experience feel simple and straightforward, guiding us through every step with clarity and confidence. His dedication and friendly approach made a real difference, and we are genuinely grateful for all his help. Overall, we couldn’t be more pleased with Dawson’s.

Suzeth · 24 December 2025 · Dawsons Sketty Sales

Agent replied · 24 March 2026

Thank you so much for your wonderful review. I’m delighted to hear that both your sale and purchase went smoothly, it’s exactly the experience we aim to deliver. Mo will be absolutely thrilled to know that his communication and support made such a positive difference during your move. We are so grateful you chose our Sketty team to guide you through such an important chapter, and it’s fantastic to hear you felt well looked after throughout. Wishing you every happiness in your new home, and thank you again for your kind words. Sharon and the team at Dawsons Sketty Sales

5/5

Google

We decided to sell our first home with Dawsons and so far they have been an absolute pleasure to work with. From the initial phone call to the sale, everything has been such a smooth transition. Alison, who came and valued our property and explained everything in detail was fantastic. Mo, who came and took pictures, made our poster & saw to the viewings, his communication with us & everything else in between has been nothing short of very professional and pleasant. Thank you so much.

Nadine · 24 December 2025 · Dawsons Sketty Sales

Agent replied · 24 March 2026

Thank you so much for taking the time to leave such a lovely review. I am so happy to hear that your first home sale has felt smooth and well-supported, that’s exactly the experience we want every client to have. Alison will be so pleased to know her guidance and valuation appointment gave you confidence from the start, and Mo will be thrilled that his communication and work on the marketing made the process feel effortless for you. We truly appreciate you choosing our Sketty team for such an important milestone, and we are here every step of the way as things progress. Thank you again for your kind words. Sharon and the Sketty Sales Team

5/5

Google

A first class service from the initial viewing to exchanging contacts. Staff were very professional and kept me informed of the progress throughout. Thank you to Alice for her help and advice during the viewings and also to Claire for keeping me up to date with information during the purchase 😀 …

Carol · 24 December 2025 · Dawsons Morriston Sales

Agent replied · 24 March 2026

Thank you so much for your lovely review. I am really pleased to hear that your experience with us felt smooth from the very first viewing right through to exchange. Alice will be delighted to know her support during viewings made a difference, and Claire will be just as thrilled that her updates helped you feel well-informed throughout the purchase. We truly appreciate you choosing our Morriston team, and we wish you every happiness in your new home. If you ever need anything in the future, we’re always here to help. Andrea and the team at Morriston Sales

5/5

Google

We are purchasing a house that Dawsons in Morriston were selling. They have been so helpful from start to finish in the process. The sales team showing us the houses were very professional and went out of their way to do the viewings at convenient times for us. The office staff continued the process and Claire Bayliss, who was our sales progressor was so kind and her suggestions and expertise made the whole process complete very successfully. Thank you to all at Dawsons for all your help and professional services.

Jean · 24 December 2025 · Dawsons Morriston Sales

Agent replied · 24 March 2026

Thank you so much for your lovely review. We are really pleased to hear that your experience with us has been so positive from the very first viewing through to progressing your purchase. Our team always aims to make the process as smooth and convenient as possible, so it’s wonderful to know the viewing appointments and support from the office helped along the way. Claire will be especially delighted with your kind words, she takes great pride in guiding buyers through each step, and it’s lovely to see her efforts recognised. Wishing you every happiness in your new home, and if you need anything at all as you settle in, we are always here to help. Many thanks, Andrea

5/5

Google

From the first moment I entered Webb's Agents to sell and buy the staff there are amazing, I felt welcomed they explained the process clearly. They were very good at finding and suggesting properties with the situation I was in and took everything into account. When my new place I have now came up for availability they wasted no time notifying me and arranging a view. Once I put my bid in and was excepted was just a waiting game but every step of the way the staff was with me, any question any concern I had they put my mind at ease they were great from start to end right up to the moment I had my keys. I am so glad I chose that agency felt like part the family there, I still pop in to say hello once in a while, they are always glad to see you. Outstanding group of staff there.

Phil · 19 December 2025 · Dawsons Marina Sales Lettings & New Homes

5/5

Google

Jess is amazing so helpful and polite can’t thank her enough!

Nick · 16 December 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 16 May 2026

Thank you Nick! All the best.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Dawsons

Which Dawsons office has the most reviews?

Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.

Where are the Dawsons offices?

The eight Dawsons offices, by town:

What do sellers say about Dawsons?

147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent.

Want Dawsons to help?

Send Dawsons a message.

What do you need help with?

Dawsons will use your details to contact you about this. See our privacy notice.

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