Trusted Agent profile · Swansea

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Dawsons estate agents in Swansea, Morriston, Swansea Marina and 3 more

4.7

★★★★★ Excellent

1,720 reviews across 8 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,348

Reviews on Google

All 8 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

14

Reviews on Trustpilot

All 8 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dawsons's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Dawsons is among the RAN Awards 2025 winners.

RAN Awards winners in three years, the group and its branches: 2025, 2023, 2017.

RAN Awards by year, 2023 to 2017

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

The Negotiator Awards

Dawsons is among The Negotiator Awards 2025 winners.

Source: The Negotiator Awards 2025 winners and runners-up, as published.

EA Masters

Dawsons is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2026, 2025, 2022, 2021, 2020, 2019, 2018.

EA Masters by year, 2025 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: Lettings Agency of the Year Awards

Lettings Agency of the Year Awards

Dawsons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in five years, the group and its branches: 2016, 2015, 2014, 2013, 2012. A Lettings Agency of the Year winner every year since 2012.

Lettings Agency of the Year by year, 2015 to 2012

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

Reviews on Google

Showing 1,347 reviews on Google only. Show every review

5/5

Google

Recently use mortimers it was great experience, deal with Cara Cavannagh she is very helpful all the through, thanks for team mortimers and Cara Cavannagh definitely recommend 😊 …

Zahoor · 16 March 2026 · Dawsons Killay Sales

Agent replied · 16 May 2026

Thank you for the recommendation, Zahoor. We’re so pleased you had a great experience with us and truly appreciate your kind feedback.

5/5

Google

We have had a number of viewings and Sandra has been most helpful … we have not felt rushed and she has been able to answer the many questions that we have asked … Thank you Sandra

Karen · 16 March 2026 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 16 May 2026

Thanks Karen for the positive feedback. It’s great to hear your viewings felt relaxed and informative, with all your questions answered. Sending our best!

5/5

Google

Had a wonderful experience with Sandra showing us around a property today. We’ve had a lot of experience with estate agents, from either looking to rent, buy, or living in a property that’s for sale with frequent viewings, and Sandra has been the best by a mile. It was refreshing to have such a friendly estate agent who knows so much about the property (when you’re usually met with “I’m not sure”), and she discussed in depth what you could do with the property on a human level without any forced selling, plus a bonus was she had knowledge of the area too. You were great, thanks so much again Sandra!

Danielle · 16 March 2026 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 16 May 2026

Thank you Danielle for such wonderful feedback! It’s fantastic to hear the viewing stood out and felt informative, relaxed and genuinely helpful. Experiences like that make all the difference when searching for a home. All our best going forward.

5/5

Google

My experience with mortimers has been so pleasant and overall very helpful to my next steps in my life. I met with the team to view a property and Dan was so amazing and could see i was in genuine need of a home for me and my children. He got the process sorted so quick and smoothly and I couldn’t be more thankful to the team, they are extremely positive, speak so pleasantly too you and give reassurance the whole way through the process! You even get a key ring signed by mortimers upon your new property couldn’t thank then enough!

Tegan · 16 March 2026 · Dawsons Mumbles Sales & Lettings

Agent replied · 16 June 2026

Thank you for the lovely review, Tegan. So pleased everything came together for you and wish you and your family every happiness in your new home.

1/5

Google

Rating only, no written review.

Sophia · 13 March 2026 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 20 March 2026

Good afternoon Thank you for your feedback. While we welcome all genuine reviews, we are unable … More

5/5

Google

Rating only, no written review.

Ray · 13 March 2026 · Dawsons Swansea Sales

Agent replied · 13 April 2026

Thank you so much for your 5-star rating, we really appreciate you taking the time to share your feedback. We are so pleased we can help with your upcoming move and are delighted your experience with us so far has been a positive one. The team and I look forward to handing over the keys and supporting you as you settle into your new apartment in the coming weeks. If there’s anything you need before move-in day, please don’t hesitate to get in touch. Best wishes, Jade and the Swansea Lettings Team

5/5

Google

excellent service

Joseph · 13 March 2026 · Dawsons Swansea Sales

Agent replied · 13 April 2026

Thank you very much for the 5-star review and for your kind comments about our service we appreciate it. We are pleased to have assisted you in securing your new property and are happy to hear everything has gone smoothly so far. As your move-in day approaches, please be assured we will be on hand to make the process as straightforward as possible. If there’s anything at all you’d like to clarify before you collect the keys, just let us know, we are always happy to help. Kind regards, Gethin Swansea Lettings Team

1/5

Google

Rating only, no written review.

Zari’s · 13 March 2026 · Dawsons Swansea Sales

Agent replied · 13 April 2026

Good afternoon Thank you for your feedback. While we welcome all genuine reviews, we are unable to find any record of having worked with you and therefore do not recognise this as a reflection of our service. As a result, the review has been raised with Google as inappropriate and off-topic. If you have had genuine dealings with our team here at Dawsons and would like us to look into your comments further, please contact us in confidence directly at info@dawsonsproperty.co.uk providing some additional details so we can investigate. Kind regards, Naomi (Marketing)

5/5

Google

We have had a number of viewings and Sandra has been most helpful … we have not felt rushed and she has been able to answer the many questions that we have asked … Thank you Sandra

Karen · 13 March 2026 · Dawsons Mumbles Sales & Lettings

Agent replied · 13 May 2026

Thanks Karen for the positive feedback. It’s great to hear your viewings felt relaxed and informative, with all your questions answered. Sending our best!

5/5

Google

Had a wonderful experience with Sandra showing us around a property today. We’ve had a lot of experience with estate agents, from either looking to rent, buy, or living in a property that’s for sale with frequent viewings, and Sandra has been the best by a mile. It was refreshing to have such a friendly estate agent who knows so much about the property (when you’re usually met with “I’m not sure”), and she discussed in depth what you could do with the property on a human level without any forced selling, plus a bonus was she had knowledge of the area too. You were great, thanks so much again Sandra!

Danielle · 13 March 2026 · Dawsons Mumbles Sales & Lettings

Agent replied · 13 May 2026

Thank you Danielle for such wonderful feedback! It’s fantastic to hear the viewing stood out and felt informative, relaxed and genuinely helpful. Experiences like that make all the difference when searching for a home. All our best going forward.

5/5

Google

The professional service and seamless communication between the offices for both our sale and purchase made this a coordinated approach. All staff in the Moortown, Beeston branches and the assigned Move Manager made the process as stress free as possible. Thank you so much!

Rajinder · 10 March 2026 · Dawsons Killay Sales

Agent replied · 10 August 2026

Thanks for the positive feedback, Rajinder. We’re really glad the process felt smooth and well coordinated for you. Wishing you the very best in your new home.

5/5

Google

We just bought our new home. Special thanks to Luca for helping and guiding us throughout the entire process. His timely responses and coordination between all the parties made the process go smoothly. Overall, we had a very positive experience.

Rupasmita · 28 February 2026 · Dawsons Killay Sales

5/5

Google

I'm so grateful to Mervyn for handling the purchase of my home with utmost professionalism, honest and open communication and for being genuinely interested in securing the best outcome for all. I highly recommend this Estate agent team. Special thanks to Sophia too.

Helen · 28 February 2026 · Dawsons Swansea Sales

Agent replied · 29 August 2026

Thank you for the lovely review, Helen. We hope you have many happy years in your new home.

5/5

Google

I recently sold my house with QUBE and they were excellent. Jonathan Cook made the whole process so smooth, seamless and stress free. Would highly reccomend this company.

Natalie · 27 February 2026 · Dawsons Swansea Sales

4/5

Google

Dawsons were great selling our property for the full asking price in 10 days with the sale completing in just over three months. As a result we might always wonder if the price was to low and feel that knowing they could sell it so easily their fees were to high. We experienced some frustration in the lack of continuity of contacts from initial instruction to completion. We also had a problem with the sale board indicating the wrong message.

Edward · 26 February 2026 · Dawsons Killay Sales

Agent replied · 26 May 2026

Thank you for taking the time to leave us a review and for highlighting the positive outcome of your sale. Achieving the full asking price within just 10 days and completing in a little over three months is something the Mumbles sales team works very hard to deliver, and we’re pleased this was your experience. I appreciate your honesty regarding pricing and fees. When a property sells quickly and for a strong price, it can naturally prompt those questions. However, this result is very much down to the strategy, market knowledge, and proactive approach of the team, from accurate pricing advice and targeted marketing to effective negotiation and progression through to completion. We are sorry to hear that you felt a lack of continuity at times. While our team-based approach ensures momentum is maintained throughout the sale, I understand how important clear communication and familiar points of contact are, and this is something we continually work to refine. I also apologise for the confusion caused by the sale board and appreciate you raising this. Thank you again for trusting Dawsons with your sale and for your feedback, which we value greatly. I wish you every success in your next chapter. Kind regards, Emma and the Mumbles Sales Team

5/5

Google

Selling my house and purchasing a house through Dawsons Morriston who have been great. Special mention for Chloe Thomas who has been so helpful will arranging viewings of my house and finding the ideal house to buy.

David · 24 February 2026 · Dawsons Morriston Sales

Agent replied · 24 March 2026

Thank you so much for your 5-star review and for choosing Dawsons Morriston to support you with both your sale and purchase. It’s lovely to hear such positive feedback, and I’m especially pleased to see Chloe mentioned. As a newer member of the team, she has already shown a real commitment to helping clients every step of the way, so your kind words will mean a great deal to her. On behalf of the whole Morriston team, thank you again for your trust. We wish you every happiness in your new home and the next exciting chapter ahead. Kind regards, Andrea and the Morriston Sales Team

5/5

Google

Great service from start to finish . And always on hand for Intormation and any worries . Would Highly recommend .

Andrew · 20 February 2026 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 20 March 2026

Thank you so much for your lovely review. It was a real pleasure helping you through your move, and congratulations again. I am so pleased the team could support you from start to finish and be on hand whenever you needed reassurance or information. Wishing you every happiness in your new home, and thank you again for choosing and recommending Dawsons. Kind regards, Kelly & the Marina Sales Team

5/5

Google

Excellent service. I would definitely recommend Webbs Estate agent to sell your home. Such friendly and helpful staff.

Wendy · 19 February 2026 · Dawsons Marina Sales Lettings & New Homes

5/5

Google

Vicky is very good at what she does. She keeps you in the loop and gets the best deal available.

Kerstje · 10 February 2026 · Dawsons Killay Sales

Agent replied · 10 August 2026

Thank you Kerstije for taking the time to leave such a lovely review. We really appreciate your support and are so pleased you had a great experience with us.

5/5

Google

I can’t praise Vicky and Dominic enough for their knowledge, professionalism and support they gave me during my complex mortgage application. Everything went smoothly and was stress free.

Geraldine · 10 February 2026 · Dawsons Killay Sales

Agent replied · 10 August 2026

We are so pleased to hear this and truly value you sharing your experience. Knowing everything felt smooth and stress free means a great deal to us. Thank you Geraldine for choosing us.

5/5

Google

Vicky Alexander is a fantastic mortgage advisor, highly recommended and a great team at Beeston!

Kiana · 10 February 2026 · Dawsons Killay Sales

Agent replied · 10 August 2026

That is lovely to hear Kiana, thank you for your recommendation. We are so glad you had a positive experience and really appreciate your support.

5/5

Google

Amazing service

Laura · 10 February 2026 · Dawsons Killay Sales

Agent replied · 10 August 2026

Thank you Laura, all the best!

5/5

Google

Had a viewing yesterday with Lucy who was very welcoming, friendly and knowledgeable regarding the property and area.

SDan · 10 February 2026 · Dawsons Killay Sales

Agent replied · 10 August 2026

We really appreciate you sharing this with us,. It is great to hear you felt welcomed and well informed during your viewing, thank you for your kind feedback.

5/5

Google

Branch Manager Dan provided a valuation on my house. Prompt arrival, friendly and knowledgeable, clearly knows the local area very well. Would recommend.

Tom · 10 February 2026 · Dawsons Killay Sales

Agent replied · 10 August 2026

Thank you Tom for leaving such a positive review. We are glad you were pleased with the service and really appreciate your recommendation.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Dawsons

Which Dawsons office has the most reviews?

Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.

Where are the Dawsons offices?

The eight Dawsons offices, by town:

What do sellers say about Dawsons?

147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.

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