Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
All 8 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
Showing 1,347 reviews on Google only. Show every review
5/5
GoogleGreat service from the Estate Agent, responsive, made weekly contact to keep you in the loop, thank you.
Hi Anne, Thank you for the 5* Review! I am so glad we got there in the end and would like to thank you for your patience throughout the process. Sometimes these delays are beyond even our Sales Progressors! It was a pleasure to deal with you and hope we see you again in the future. Kind Regards, David and The Killay Team
5/5
GoogleCannot fault the service from Kelly at Dawsons Killay, she was very helpful supporting our remote sale in Killay, she organised everything for us right until completion and afterwards. Highly recommended
Hi Mr G, Thank you for the glowing 5* Review for Kelly. We are all so happy you finally got over the line! The new owners cannot wait to move in and start living in their new home. It's lovely to see the house go to such a great young family! Kind Regards, David and the Killay team
5/5
GoogleFantastic experience the whole team have been amazing at every stage. Nothing has been too much trouble and they have supported me through the whole process. Special mention to Kelly who is knowledgeable, professional, proactive and most importantly to me an excellent communicator. Can't recommend them enough. Thank you
Hi Michelle, Thank you so much for the glowing 5* Review! We are happy to have been able to help you get over the finish line! We wish you all the best with your new property. Kind Regards, David and the Killay team
5/5
GoogleI would definitely recommend Dawson in killay. We have sold and bought homes with them and they have been fantastic. We recently had our home valued by Kelly who was very professional, knowledgeable and is an asset to the killay office.
Good Morning Catherine, Many thanks for the 5* Review. We look forward to helping you again in the future. Kind Regards, David and the Killay team
5/5
GoogleI have been vey pleased with the service that was provided to me with the regard to the sale of my property. With their assistance, the transaction was completed smoothly and quickly and with no issues arising during the process. Thank yo to all the team at Dawson's Killay
Good afternoon Chris It has been a pleasure working with you! We always aim to deliver a positive customer experience, get fast results and it makes us so happy to hear such feedback. Thank you for taking the time to write a review and we hope to see you in the future. Kindest Regards, David and the Killay team
5/5
GoogleThis is the second time I’ve used Dawsons in Killay and they’ve been brilliant both times. Prompt, efficient, and very pleasant to deal with. Kelly was incredibly well prepared when she did our valuation and her advice throughout has been excellent.
Good morning Mrs Huw’s-Davies, We're always thrilled to have returning clients who are happy with our level of service! It really is something we pride ourselves on. Thank you for taking the time to leave us such a positive review. They mean so much to us as a team! Kind Regards, David and the Killay Team
5/5
GoogleMy Wife and I have bought and sold properties through the Team at Dawsons Killay branch, we cannot recommend them highly enough. The whole team are a pleasure to deal with, a special mention to Kelly, her enthusiasm and professionalism makes the whole process so easy and a credit to Dawsons Killay.
Hi Nicky, Thank you for the glowing review! We always love getting 5*! We are thoroughly enjoying working with you both and are glad our ongoing relationship is proving to be so successful for us all! We'll see you soon! Thanks, David & the Killay team
5/5
GoogleI found Dawsons fantastic to work with from the second I walked through the office door. The friendly professional manner shared by the entire team has made the sale of the house smooth and stress free. I cannot recommend them highly enough.
Hi Richard, Thanks for the glowing 5* Review! It's been a pleasure dealing with yourself and your wonderful home. It speaks volumes that you have received 3 offers of Full Asking Price and above within such a short timeframe! Sue Mills, our dedicated Sales Progressor (along with support from rest of us), will now do everything she can to see the progression of your sale through to Completion. Kind Regards, David and the Killay team
5/5
GoogleTrying to buy a house has been crazy in the current market! As soon as i spoke to the staff in Dawsons Killay they couldn't do enough for me. They found me a suitable property and guided me every step of the way. Kelly especially has gone over and above and i cant thank her enough. I would definitely recommend Dawsons Killay and would use them again should i need to in the future. Thanks to all of the staff for all of their help.
Hi Elise Thank you so much for the 5* Review. As always they mean so much to us! I'm really glad to see you felt so happy with the service you had from the team here, in particular our Senior Negotiator Kelly. We look forward to seeing you around the village when you move in! Many Thanks, David & the Killay team
5/5
GoogleHighly recommend Dawsons in Killay. A special thanks to Kelly. She was extremely professional, friendly and went over and above to help us secure the perfect home. It was very comforting to know that Kelly was just a call or email away if we had any questions. Moving into a new area can be daunting but Kelly helped us every step of the way! Thanks Kelly and Dawsons.
Hi Chantal, Thank you for the glowing 5* Review for Kelly. It was a pleasure to be able to help you guys. We look forward to seeing you around the Village and down the rugby club! Kind Regards, David and the Killay Team
5/5
GoogleLet me start by saying I’d had a very disappointing dealings with Dawsons a few years ago. What a difference now, excellent service from the teams( spread over three branches ) Killay, Marina & Walters Rd branches in Swansea . Outstanding guidance ,assistance , communications and service from start to finish . Nothing was too much bother, their service and professionalism was perfect .
Dear Mr Murray, I'm so glad we have changed your opinion and you have been happy with the service you have received this time! We were thrilled to be able to get your property in the Christmas edition of Country Life too! We'll do everything we can now to see your sale and purchase through to completion with your dedicated sales progressor. Many Thanks, David and the Killay Team
5/5
GoogleWe want to thanks Dawson Killay for their excellent work over the last week. We have started the process of buying our first family home and we can’t praise them enough! Gemma has been incredible, constant communication and reassuring at every stage. Thank you, we look forward to working with you!
Hi Chelsea It has been a pleasure working with you this far! We always aim to deliver a positive customer experience, get fast results and it makes us so happy to hear such feedback. Thank you for taking the time to write a review and we look forward to helping you throughout the process. Kindest Regards, David and the Killay team
5/5
GoogleDawsons killay branch are absolutely fantastic! Always answer emails and queries really quick ! And gave us feedback on viewings straight away ! I would recommend them to anyone selling or buying a house … they knew exactly what we were looking for and informed us straight away when a suitable house came up ! And Have been amazing through the whole process :)
Hi Victoria, Thank you for the 5* Review! They always do mean so much to us to receive! Your dedicated Sales Progressor (Sue) will work with you now to get your sale through to a successful completion. Any queries in the meantime, please still feel free to contact the office if you need to, 01792 298014. Kind Regards, David and the Killay Team
5/5
GoogleWe cannot speak highly enough of the Dawsons Killay team. Kelly, David, Laura, Gemma, Lon and the whole team have been fantastic throughout this process. The service the team provide is absolutely exceptional; always friendly, approachable and professional. If you're reading these reviews with a view to buying or selling a property in the Killay area, I wholeheartedly encourage you to get in touch with the Dawsons Killay team. The quality of the service they provide is unmatched by any other estate agent locally.
Hi Amy, Thank you for the review - we always really do appreciate them! We are so happy to have been able to help you find a property. You have both been so lovely to deal with and it's always nice to be able to help. We will now do all we can to see your purchase through to completion! Kindest Regards, David & The Killay Team
5/5
GoogleHaving had a less than satisfactory service from other estate agents in the past we decided to sell our property through Dawson's in Killay and we are so glad that we did. From the start the staff were professional, efficient and very helpful. We have to make special mention of Kelly who was absolutely brilliant. She gave us first class advice and helped us through the whole process. .
Dear Mr Cook, Thank you so much for the glowing 5* Review! I am thrilled we managed to get this one over the line for you, they were pretty unique circumstances for us all! I know Kelly in particular was very happy to see this process to a Completion for you. Kindest Regards, David and the Killay Team
5/5
GoogleDawsons staff at the Killay Branch Swansea have been excellent, they have been very professional and have provided excellent communication throughout the selling process right through to completion. It is often said that selling a property can be one of the most stressful times you will encounter, but thanks to Gemma, Kelly, Laura, Sue, and David the whole experience was stress free. I would highly recommend the Branch. Many Thanks.
Hi Mr Jones, Thanks for the 5* Review! We were all so glad to be able to work with you to find the right buyer and get you through to a Completion. We'd like to wish you all the very best for the future. Please don't hesitate to contact us if we can help you at anytime again! Kind Regards, David and the Killay team
5/5
GoogleRating only, no written review.
Dear Timothy Many thanks for creating a review - we are thrilled that you are happy with the service provided. If we can help with anything further, please do not hesitate to contact us in branch. Kind Regards Sharon & the Sketty team
5/5
GoogleI can’t praise the staff at Dawsons Sketty enough, from the very first time I met Sharon I knew that I had chosen the right people to sell our house. Everyone that I spoke to throughout the Sale procedure came across as very professional and clearly knew their stuff. Levi, Gemma and the rest of the team were so helpful and kept me informed of everything that was happening. If I could give 10 stars I would. Thank you all so much it really was a pleasure.to deal with you all.
Good afternoon Sue You have been an absolute pleasure to work with and we are so pleased we are able to help you achieve everything you wanted! Thank you also for putting your trust in us as your acting agent and we wish you all the very best for the future. Kindest regards Sharon and the Sketty team
5/5
GoogleWe used Dawsons Sketty Branch to sell our house. They have made the whole process stress free and managed to find a buyer after one day of viewings while we were on holiday. Sharon Mayers has been incredibly helpful and extremely professional from the beginning. The whole team in the Sketty branch are now helping us find out next home. They are informative and quick to reply to emails and calls! We can’t thank Dawsons enough for all of their help throughout the buying and selling process. We’d definitely recommend using Dawsons if you are in the process of selling your house.
Hello Sara We are overwhelmed by the kind words and thank you for taking the time to review us. It has been an absolute pleasure to deal with you and we are so thrilled that you were happy with our service. Please do not hesitate to contact us in the future for your property needs. Kindest Regards Sharon and the Sketty team
5/5
GoogleWe cannot fault the service we had from Dawsons Mumbles from start to finish during our recent sale and also a previous purchase through them Emma has been amazing every step of the way So professionall but so friendly too We would like to thank all the staff for looking after our interests throughout and wish you all good luck for the future A million thanks
Good afternoon Roy & Beryl We're always thrilled to hear that our clients are happy with our level of service! It really is something we pride ourselves on. Thank you for taking the time to leave us a review and for sending all the lovely goodies to branch - we will be sure to enjoy them this weekend! Kind Regards, Emma & the Mumbles team
5/5
GoogleSince January of this year, Dawsons have been helping us to find suitable properties - we found our perfect apartment in June and our offer was accepted. The process has taken a long time but we are now the proud possessors of the keys to our new home! All the way through we have had kindness and a willingness to help us with all our queries from the staff at the Mumbles office. Thank you to all of you and a special thanks to Sarah who showed us round twice and also was in the office today to give us the keys! We are so grateful!
Good morning Caroline Thank you for the review - we always really do appreciate them! We are so happy to have been able to help with your property search. Please do not hesitate to contact us if we can help with anything further and in the meantime, we'll be in touch with updates! Kindest Regards, Emma & the Mumbles team
5/5
GoogleVery professional, Aysha from the marina branch was a pleasure to deal with
Dear Tom Many thanks for your 5 star review and positive feedback for Aysha. We know how stressful the experience can be so we aim to deliver nothing but exceptional customer service to all our clients. We are so pleased that you were happy with our service! Please do not hesitate to contact us if we can be of further assistance Best wishes Vivienne, Lisa & Aysha - Marina team
5/5
GoogleViv and the team at Dawsons Marina were very helpful, proactive and quick to respond to any queries and went above and beyond to help us through a difficult purchase
Hi Sarah Thankyou for your kind review! We were happy to assist with the purchase and hope you enjoy refurbishing your new apartment, we cannot wait to see the results! Kind Regards Vivienne & Lisa - Marina team
5/5
GoogleVery friendly and professional viewing done by Aysha who made my experience very enjoyable. Speaking to Aysha in my Native language Urdu was a bonus! answered all my questions. Phoned back when she said she would. Lisa was also fab by booking in the revelant properties I wanted to see (no time waster!) BEST Estate Agent experience ever. Because of the experience If I ever wanted to sell in the future I would highly recommend Dawsons!
Dear Siraj Many thanks for your 5 star review and lovely feedback for Aysha and Lisa. We know how difficult the experience can be so we aim to deliver nothing but exceptional customer service to all our clients. We are so pleased that you were happy with our service! Please do not hesitate to contact us if we can be of further assistance Best wishes Viv, Lisa & Aysha - Marina team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 7 Gold across six branches EA Masters 2022 winners
2021 3 Gold across three branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.
