Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
All 8 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
Showing 1,347 reviews on Google only. Show every review
5/5
GoogleStephanie at Dawsons Morriston has been very supportive throughout the process of buying our first home so far. She’s been very helpful and her customer service has been wonderful. She’s helped to make our experience as less stressful as possible and we’ve really appreciated her kindness and support.
Dear Daniella Thank you for your review, it means such a great deal to the team! It has been a … More
5/5
GoogleWe sold our house with Dawsons, in morriston. From beginning to end they were amazing, especially Stephanie who went above and beyond to get the sale of the house through. Very pleased with the service that they provided.
Good afternoon Daral We are so pleased to hear that you are satisfied with the customer service and … More
5/5
GoogleAndrea and the team at Dawsons Morriston have been excellent and their great communication especially appreciated.
Dear Christine Thank you for your review, it means such a great deal to the team! It has been a … More
5/5
GoogleWould like to thank all the team at dawsons for all their help during the sale of the house, very friendly and always had time to talk. Would definitely recommend using dawsons.
Hi Paul It has been a real pleasure working with you and we really appreciate the review … More
5/5
GoogleExcellent customer service, Andrea and the rest of team can't do enough to help. I'd highly recommend if your looking to sell or buy.
Good morning Mr Brown We are so pleased to hear that you are satisfied with the customer service! It … More
5/5
GoogleJust sold my house with dawsons. After a pretty slow start ( not the fault of agents) I have now completed. Stephanie was really efficient and kept me in the loop almost every day. Thank you all
Hello Helen Thank you for your review, it means such a great deal to the team! We take huge … More
5/5
GoogleSelling my house with Dawsons. Agent is Andrea Devoy. Great service and advice. Been really smooth as Andrea has arranged the selling and buying of a property for us. Thanks
Dear Helen Thank you for taking the time to post a 5 star review and provide such positive … More
5/5
GoogleThank you to Andrea and the team for their professionalism and making the process a simple one. This was the second time I have used this branch and would highly recommend this team and Dawsons Morriston.
Good afternoon Andrew It has been fantastic working with you during the property transaction, we are … More
5/5
GoogleStephanie has been an excellent help in selling my property. Nothing is too much trouble, emails are responded to quickly (even on days off!) and cover is always arranged to help with a query if staff are unavailable. Dawsons sales team have really gone above to help.
Hi Sara It has been fantastic working with you during the property transaction, and we … More
3/5
GoogleHi Krishna, Thank you for taking the time to leave us with a starred review, we do appreciate any feedback you can offer If you would like to provide any additional comments please feel free to email us on info@dawsonsproperty.co.uk, once again thank you for taking the time to rate us. Jade & Team at Swansea Lettings.
5/5
GoogleFirst class attention and interest in their Customers, with everything clearly explained. A real pleasure to have dealt with all members of the Sales Team, and nothing was too much trouble for them to do! Thank you.
Hello Mr Algar Many thanks for taking the time to write a review and provide such positive … More
5/5
GoogleRating only, no written review.
Hello Alfonce Thank you for taking the time to leave us a five star review. … More
5/5
GoogleRating only, no written review.
Hello Gill We are so pleased to hear that you are satisfied with the customer service and … More
5/5
GoogleExcellent communication throughout
Dear Helen Thank you very much for the review, feedback and 5 star rating! … More
5/5
GoogleI have both bought and sold properties through Dawsons who have been incredibly professional, friendly and helpful from start to finish. Would highly recommend.
Good morning Lucy Thank you for taking the time to post a 5 star review and provide such positive … More
5/5
GoogleIncredibly helpful, friendly and nothing is too much trouble. Jack from the Mumbles branch in particular has gone above and beyond to help us find our dream home. Highly recommended estate agents. Thank you!
Good afternoon Hilary We are thrilled to have had the opportunity to work with you as we just love … More
5/5
GoogleEmma and the whole team working at the Mumbles office have been amazing. Friendly, supportive and professional at all times. Excellent service.
Good afternoon Liz We are so pleased to hear that you are satisfied with the customer service and … More
5/5
GoogleExcellent service from the team, helped me every step of the way with the sale of the property. I cannot thank them enough and would happily recommend Dawsons! Many thanks to all concerned.
Good afternoon, Pat It has been a pleasure working with you! We always aim to deliver a positive … More
5/5
GooglePurchased a home via Dawsons. Had a great experience with them. Agents were all very friendly, helpful, professional and reliable. I wouldn't hesitate to recommend them to purchase or sell a home through.
Hi Maggz Thank you for your review and we are so pleased that you are happy with the … More
5/5
GoogleWe had a valuation earlier this morning by Samantha from Dawsons in Mumbles and I was blown away at how lovely and professional Sam was. I was a bit nervous about the valuation as I had never experienced this before, but Sam put me at ease and was so friendly. A credit to Dawsons Estate Agents.
Good afternoon We are so pleased to hear that the appointment went well and that you are … More
5/5
GoogleI found all the personel to be very polite and helpful. They were particularly efficient at communicating with each other and always share their information so that everybody was aware of the current situation.I would have no problem advising anybody to use Dawsons. Graham Diment.
Good morning Mr Diment Thank you for your review, it means such a great deal to the team! We take huge … More
5/5
GoogleExcellent service received from all at Dawsons Mumbles for the sale of my sisters house. Always friendly, helpful, supportive and professional. Easily contacted and was kept informed at all stages of the sale. Would definitely recommend.
Dear Karene It has been fantastic working with you during the property transaction, and we … More
5/5
GoogleGreat service by Aysha Abbasi
Good morning Abdul We are so pleased to hear that you are satisfied with the customer service from … More
1/5
GoogleBest avoided
Good afternoon Thank you for taking the time to post a review. However, we are unable to locate … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 7 Gold across six branches EA Masters 2022 winners
2021 3 Gold across three branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.
