Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 3 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on three platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
All 8 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
Showing 1,347 reviews on Google only. Show every review
5/5
GoogleLovely and friendly service when selling our house. Dawsons Sketty were very helpful and knowledgeable and their organisation was great. We would recommend them if you are looking to sell your house. Many thanks.
Good afternoon Kat Exceptional customer service really is what we pride ourselves on. We know how … More
5/5
GoogleBought recently my house via Dawson's kept me updated throughout.Recommended
Good morning Mr Wilmot Thank you for your review and we are so pleased that you are happy with our service! It has been a pleasure to deal with you and we hope to help you again in the future. All the very best Sharon and the Sketty team
5/5
GoogleIf you want your property sold in a professional manner, you don't need to go to any company other than Dawsons, in my case, the Sketty branch. I am not going to single out any one person, they are all a delight to talk to, professional, knowledgeable, polite and nothing is too much bother. Well done Sketty Dawsons.
Good morning Mr Hennah Thank you for your review and we are so pleased that you are happy with our … More
4/5
GoogleRating only, no written review.
Good morning Manuela Thank you for your review and we are so pleased that you are happy with our service! Please do not hesitate to contact us if you wish to share further feedback, or if we can help you further in your plans. Kindest regards Sharon and the Sketty team
5/5
GoogleHighly professional service from Alison in the Sketty branch, couldn’t be more helpful, would 100% recommend and use again in the future
Good afternoon Scott It has been a pleasure working with you and we appreciate you taking the time out of your busy schedule to write a review for the team. We always aim to deliver a positive customer experience, get fast results and we love what we do! Please do not hesitate to contact us if we can help with anything in the meantime. Kindest Regards, Sharon and the Sketty team
5/5
GoogleSuper friendly and helpful team at Sketty. Always do what they say they will do and have kept me updated and informed at every step. Thank you.
Dear Rachel Exceptional customer service really is what we pride ourselves on. We know how stressful the experience can be, so we always put ourselves in our clients' shoes and we are so happy to know that you are satisfied with the outcome! Thank you for the review - the team is very appreciative of your kind words. Please do not hesitate to pop into branch or call us if we can help with anything in the future. Best Wishes Sharon and the Sketty team
5/5
GoogleI would highly recommend selling with Dawsons. Alison was highly professional, friendly, helpful and knowledgeable.
Good morning Andrea Thank you very much for the review and kind words, we are thrilled that you were happy with the service. We thoroughly enjoyed working with you and hope to see you in the future! Best wishes Sharon and the Sketty team
5/5
GoogleExcellent customer service at the Sketty office. Alison Williams provided me with really good advice about local properties. Very friendly and knowledgeable.
Good morning Beth Thank you for taking the time to post a 5 star review and provide such positive … More
5/5
GoogleAlison was a pleasure to work with and clearly knows her stuff. I would definitely use Dawsons again and can’t recommend them enough.
Hi Alysha Thank you very much for the glowing review and feedback for Alison. We have thoroughly enjoyed working with you and please do not hesitate to contact us if we can help in the future. We hope to see you soon! Sharon and the Sketty team
5/5
GoogleA huge thank you to the team at Dawsons Sketty for all their help with our property search. In particular, a huge thank you to Sharon for her friendly and professional approach. We would recommend Dawsons without hesitation!
Good afternoon Jaclyn Many thanks for your 5 star review, we are thrilled to have been able to work with you in your property search. Please do not hesitate to contact us if we can be of further assistance and we hope to see you soon! All the very best Sharon and the Sketty team
5/5
GoogleThank you Gemma Burgin…Amazing customer service and support very easy to talk too and so very helpful
Hello Mr Evans The team are so grateful for the glowing review for Gemma Burgin and 5 star … More
5/5
GoogleA massive thanks to the team, in particular Alison, who was a fantastic help throughout our purchase. Would strongly recommend!
Hello Scott Thank you for taking the time out of your busy day to post a review for the team … More
5/5
GoogleAlison was very helpful with the whole process of choosing our home. Communication and responding to questions was spot! Highly recommend!
Good morning Thomas We are so pleased to hear that you are satisfied with the customer service and … More
5/5
Google5 star customer service can’t thank Gemma burgin enough
Dear Brandon It has been absolutely fantastic working with you and we are thrilled that you … More
5/5
GoogleSimply superb customer service from the lovely young lady Gemma Burgin, understanding, patient, professional, honest and friendly. 12 out 10 would recommend.
Good morning Brad Thank you for your feedback for Gemma Burgin, our Property Sales Consultant. We … More
5/5
GoogleAndrea provided excellent service throughout.
Good afternoon Jordan Many thanks for your 5 star review and positive feedback for Andrea, our Senior … More
5/5
GoogleThe team in Dawsons Morriston has been fantastic - with special thanks to Andrea for all her help
Hello Anne Thank you very much for the review and feedback for Andrea Devoy, our Senior … More
5/5
GoogleFirst class service, Andrea was excellent and especially understanding of our specific needs. Thank you so much for your help and understanding.
Hello Mr Roberts Many thanks for your 5 star review and positive feedback for Andrea, our Senior … More
5/5
GoogleThe staff at Dawsons Morriston have been really excellent in the way they have dealt with the sale of this property. Andrea has been first class throughout
Good afternoon Mr Jones Thank you for the review - we always really do appreciate them! We are so happy … More
5/5
GoogleI have found Dawsons in both Swansea and Morriston to be very helpful and professional. I wouldn't hesitate to use them again.
Hello James It has been such a pleasure working with you! We always aim to deliver a … More
5/5
GoogleAndrea was very helpful, as were the other staff at Morriston. They ensured that the sale was completed without any problems from Dawson's.
Good afternoon Mr Grist It has been a pleasure working with you! We always aim to deliver a positive … More
5/5
GoogleEvery member of staff from Dawsons has been fantastic through the sale process. They couldn’t do enough, professional, responsive and always there to support. I would highly recommend 5 star service!
Hello Ffion It has been a pleasure working with you and we appreciate you taking the time … More
5/5
GoogleRating only, no written review.
Dear Mikey It has been fantastic working with you during the property transaction, and we … More
1/5
GoogleBest avoided
Good afternoon Thank you for taking the time to post a review. However, we are unable to locate … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 7 Gold across six branches EA Masters 2022 winners
2021 3 Gold across three branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.
