Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
All 8 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
Showing 1,347 reviews on Google only. Show every review
5/5
GoogleExcellent Service. Helpful staff, especially Andrea Devoy who kept me updated during each step of the selling process. Andrea's help guidance and expertise made the whole experience stress free and have no hesitation in recommending her and Dawsons to others.
Good afternoon Mr Gourley Exceptional customer service really is what we pride ourselves on. We know how … More
5/5
GoogleRating only, no written review.
Good morning Thank you for your 5* review for our team here in Swansea lettings. If you would like to give any further information to support your review please kindly email info@dawsonsproperty.co.uk. Thanks again. Kind Regards Jade and the team in Swansea Lettings.
5/5
GoogleGreat service, very good professionals ! Reliable, helpfull and very fast !!!
Thank you so much for taking the time to provide such a positive 5* review for our team here in Swansea lettings. Its great to hear you felt our service professional, reliable, fast and helpful, this will no doubt assist clients of the future in choosing our services too. Thanks again. Kind Regards Jade and the team in Swansea Lettings.
5/5
GoogleKelly Winter-Christmas is an asset to Dawson’s. She is always friendly and knowledgeable.
Hi Sara Firstly, thank you so much for taking the time to leave this lovely 5-Star review for Kelly. We pride ourselves in our customer service and industry knowledge and do it is great to see that you feel Kelly provides this. Again thank you so much for your kind words and 5-stars. Kind Regards Jade and the team in Swansea Lettings.
5/5
GoogleDawsons let out and manage a number of properties for us. They are professional and easy to deal with. They are easily contactable and have dealt effectivley with all the property maintenace issues and repairs. Their tennant finding service and back ground checks have been very thorough and we have not had a missed rent payment.
Good Afternoon Dr T Thank you for taking the time to leave this wonderful five star review for our team at Swansea lettings, we do work hard to provide an excellent service to tenants and landlords alike and therefore are delighted that you feel this way. Again thank you for taking the time to leave us a review. Kind Regards Jade and the team at Swansea Lettings
5/5
GoogleVery easy to deal with and fast in responding to and dealing with any issues and queries. Kelly, in particular, has been very helpful. Always friendly and professional.
Hi Kayleigh Firstly, thank you so much for taking the time to leave this lovely 5-Star review for Kelly. We pride ourselves in our customer service and industry knowledge and do it is great to see that you feel Kelly provides this in a professional, friendly manner. Again thank you so much for your kind words and 5-stars. Kind Regards Jade and the team in Swansea Lettings.
5/5
GoogleExcellent service, maintenance, and support, from all staff, for over 15 years, especially Kelly and Lawrence, who are both, approachable, and professional, dealing promptly with any queries, or concerns we have had. Would definitely recommend Dawsons.
Hello Stephen Thank you so much for taking the time to leave us with such a lovely review for the team in Swansea, We are so pleased that you would recommend us as an agent to others. We will be sure to pass your kind words on to the team and to Kelly and Laurence who will be delighted to have received such a wonderful 5-star review. Thank you once again for taking the time Kind Regards Jade and the team at Swansea Lettings
5/5
GoogleHad a wonderful viewing with Tasmyn yesterday. She was polite, professional and had a great deal of knowledge on the property, answering all of our questions. We look forward to speaking with her again soon.
Hi Cat Firstly, thank you so much for taking the time to leave this lovely 5-Star review for Tasmyn. It is great to receive such lovely comments for our teams and this will mean a great deal to Tasmyn. We are so pleased that all of your questions were answered and if you should have any more please do not hesitate to get in touch with ourselves. Again thank you so much for your kind words and 5-stars. Kind Regards Jade and the team in Swansea Lettings.
5/5
GoogleMost friendly, responsive and best Estate Agents in Swansea, brilliant people in each location
Thank you for your kind review Rebecca! We really appreciate you taking the time to leave us this lovely 5-star review! Thank you once again, Jade & the team in Swansea Lettings.
3/5
GoogleRating only, no written review.
Hi Krishna, Thank you for taking the time to leave us with a starred review, we do appreciate any feedback you can offer If you would like to provide any additional comments please feel free to email us on info@dawsonsproperty.co.uk, once again thank you for taking the time to rate us. Jade & Team at Swansea Lettings.
1/5
GoogleBest avoided
Good afternoon Thank you for taking the time to post a review. However, we are unable to locate a record of providing a service to you, or contact from you and we note you have posted the same review for all of our branches across Swansea and Llanelli. Please would you kindly provide some further information and feedback by emailing cat.sollis@dawsonsproperty.co.uk? We take immense pride as a reputable, respected, and trusted agency with a longstanding history and affiliation with Swansea and our communities. We are passionate about helping and supporting our clients further validated by the outstanding testimonials we receive, and we take on board all feedback and any suggestions you may have to allow us to continuously improve our customer service. I sincerely look forward to hearing from you. Kind Regards Cat Sollis Senior Digital Operations Manager
1/5
GoogleRating only, no written review.
Good Morning Thank you for taking the time to provide us with your review recently. We are grateful for all our customers feedback including those of a lower star. Whilst we strive to provide the best possible customer service at al times there are occasions when even 5* agencies are unable to meet customer needs and expectations. With our wealth of staff and the experience they bring we feel we are well placed to provide the best possible customer experience, and would really appreciate you providing us a little more insight into the reasoning for the 1* review you have provided, you can do this by either calling the branch to speak with Jade/Laurence directly on 01792 301000 or email myself at info@dawsonsproperty.co.uk. By providing this information it can assist us in ensuring further customers do not have the same experience. Thanks again from all of us at 'Team Dawsons' Kind regards Naomi (Marketing) on behalf of Jade Kennedy the team at Swansea Lettings.
5/5
GoogleDawsons found me a house after I had been looking for a long time, I felt like they were really trying to help me. I put in an offer without even seeing the house because I was desperate! And was very happy with the house and the service all the way through.
Dear Marion Many thanks for your 5 star review and positive feedback for the team. We know how difficult the experience can be so we aim to deliver nothing but exceptional customer service to all our clients. We are so pleased that you were happy with our service! Please do not hesitate to contact us if we can be of further assistance Best wishes Kerry & the Swansea team
5/5
GoogleI’m so impressed with the way our enquiry was dealt with when we were looking for our house. Ashley who was looking after us was absolutely amazing when dealing with my many questions and nothing seemed to much trouble. She made it out like she knew us every time we called and was always so personable. Highly recommend Ashley and the team!
Thank you so much for taking the time to provide such a detailed 5* review for Ashley and our team here in Mumbles lettings. Its great to hear you were so impressed with our services. We pride ourselves in our personalability so to hear this in client feedback really does reiterate to the team they are doing a great job day in day out. Thanks again. Kind Regards Kristian and the team in Mumbles Lettings.
5/5
GoogleAshley has been so helpful in finding my new home. She kept in regular contact and updated me on potential properties. Throughout the process she has communicated clearly and been super helpful & friendly. Ashley has made the whole process an absolute joy. Dawsons, Mumbles are the only agency I'd recommend if you are looking for property on the Gower.
Hello Samm Thank you so much for taking the time to leave Ashley a 5-star review and some really kind words we really appreciate your feedback and will be sure to pass it on to her. We are really pleased that we were able to assist you in finding your new home and that you would recommend us to others, Thank you once again, Kind Regards, Kristian and the team at Mumbles Lettings
1/5
GoogleBest avoided
Good afternoon Thank you for taking the time to post a review. However, we are unable to locate a record of providing a service to you, or contact from you and we note you have posted the same review for all of our branches across Swansea and Llanelli. Please would you kindly provide some further information and feedback by emailing cat.sollis@dawsonsproperty.co.uk? We take immense pride as a reputable, respected, and trusted agency with a longstanding history and affiliation with Swansea and our communities. We are passionate about helping and supporting our clients further validated by the outstanding testimonials we receive, and we take on board all feedback and any suggestions you may have to allow us to continuously improve our customer service. I sincerely look forward to hearing from you. Kind Regards Cat Sollis Senior Digital Operations Manager
5/5
GoogleFantastic from start to finish of our sale. Thank you!
Hi Helen Thank you for the review - the team are very appreciative of your kind words. We work tirelessly to maintain our reputation of getting results for our clients and we couple this with always striving to offer outstanding customer service. Please do not hesitate to pop into branch or call us if we can help with anything further at this stage. Best Wishes Emma and the Mumbles Sales Team
5/5
GoogleAshley was a pleasure to deal with. She kept us well informed throughout the process and quickly helped with any (of the many!!) questions I had! Friendly and efficient service from beginning to end.
Hello Abby, Thank you so much for taking the time to leave us this lovely review for Ashley. We are so pleased that we were able to answer your questions and provide a 5-star service. We are always on hand to assist should you need us in the future, please dont hesitate to get in touch with us or pop into the branch. We will be sure to pass your fantastic feedback on to Ashley who will be so pleased with your kind words. Many thanks once again, Kind Regards Kristian and the team at Mumbles Lettings
5/5
GoogleThanks to all the team at Dawsons especially Aled for being so friendly helpful and professional and for making what should've been a stressful time a lot easier to get through.
Hello Laurence, Thank you so much for taking the time to leave such kind words and five stars … More
5/5
GoogleMany, many thanks to Aled Williams for supporting us with our recent move. Excellent service would highly recommend! We are settled and very happy.
Good Afternoon Andrea Thank you for taking the time to leave us a five star review. We are delighted … More
5/5
GoogleRating only, no written review.
Dear Timothy Many thanks for creating a review - we are thrilled that you are happy with the … More
5/5
GoogleLovely crew there helped a really complicated chain (along with their transistion team). Allison, Levi and team are super helpful and really know their stuff. Thanks guys !
Dear Mark Thank you very much for taking the time to complete a review and provide … More
5/5
GoogleWe would highly recommend selling with Dawsons. Sharon and the team are highly professional, friendly and helpful. Communication is excellent. Thanks all for sorting us out!
Good morning Mr Jones Thank you for your review and we are so pleased that you are happy with the end … More
5/5
GoogleMy experience with Dawson’s is limited but I have recently spoken and met with Gemma from the sketty branch who was very helpful both in person and over the phone. I would definitely recommend using them with confidence.
Good morning Ceri Thank you for your review and we are so pleased that you are happy with the … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 7 Gold across six branches EA Masters 2022 winners
2021 3 Gold across three branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.
