Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
All 8 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
Showing 1,347 reviews on Google only. Show every review
5/5
GoogleI would recommend cresidential to anyone who is buying or selling a property. Ang and the team helped us through the selling process and kept us informed on all viewings. The team came all the way to completion . Once again thanks to a great team.
April thank you so much for the fabulous review - it is always a great boost for the team when we receive such lovely feedback
5/5
GoogleAngi and her team are absolutely fautless. The service they offered from start to finish was just top notch with Angi going above and beyond to ensure the sale completed. Sue Waterson was brilliant from start to finish during my initial enquiries into the property which then led me to making an offer. From a newbie into the property buying world, everything was explained thoroughly and when being shown around the property, Sue offered suggestions and where things could go and what I could do with the space Anna Belton - throughout the purchasing process, Anna kept myself and everyone involved in the process thoroughly updated. She did everything she could to chase things up on my behalf and to make things run as smoothly as they could. Thank you all - it is absolutely no wonder why you have won estate agent of the year!
Thank you so much for the lovely review now. Enjoy your new home x
5/5
GoogleFantastic service from angi at c residential, she wasnt directly involved with ourselves during our process but later got involved the help get things over the line for me and my family. I can not praise the woman enough, she went above and beyond when it was far from out of her remit. If we ever sell again there would be no one else I would go with apart from c residential and there will be no one else I would recommend moving forward. Angi I wish you all the best for the future and thanks for everything g you have done for us
Thanks James - phew got there in the end :)#
5/5
GoogleFirst time selling a house so was a little naive to the process, C Res kept us informed every step of the way. We had a big issue with the buyers solicitors dragging there feet and C Res supported us as the bridge between ourselves and the buyers on getting the house sold. Special thanks to Ang at C Res for the help with the electrical cert also. Above and beyond and excellent service. A++++++++++++
Hi Matt - when you are sat in your new home with a glass of bubbly the hassle will be worth it. Good luck for your future plans and thanks for the review
5/5
GoogleCouldn’t reccomend C Res enough. After weeks of bad news with sales falling through with another agent, I came to C Res in hope they could turn things around so I wouldn’t lose my dream house. From the moment I stepped in, nothing was too much trouble and every member of staff truly went over and above offering such an exceptional service! Thank you so much for all your hard work- you made things seem effortless and no hassle at all! You are amazing!
Thank you for the review Lily Wishing you every happiness 😊 …
5/5
GoogleMy experience with C Res was fantastic! Considering buying and selling a house is meant to be one of the most stressful times in life, the ladies prevented all of that! They continuously kept me informed of the progress of the sale and answered all queries timely without delay. I will 100% be using them again in the future.
You are more than welcome. Much happiness to you both fir the future x
5/5
GoogleAs first time buyers, we were nervous when beginning our search for a new home. The team at C Res have been fantastic throughout the whole process. We subscribed to their mailing list to receive updates when property’s became available and when we spotted one that was right for us, they booked us for a viewing in no time. The viewing process was enjoyable, with well-appreciated advice and input with regards to the property. When we decided to put in an offer, the team were genuinely thrilled for us and were so warm and welcoming each time we visited the office or the property. The whole process has been simple and stress free thanks to the fantastic team at C Res - we really cannot recommend them highly enough!
Thanks Georgia we are so glad we could help
5/5
GoogleRating only, no written review.
Dear Faye Thank you very much for taking the time to complete a review and provide a star rating for the team. It has been a real pleasure to help you. Please do not hesitate to contact us if we can help with anything further. All the best David and the Killay team
5/5
GoogleOutstanding service highly recommended, all staff were very responsive especially Sarah Clarke and Gemma Graves at your Killay branch 😊 …
Hello Derek We are so pleased to hear that you are satisfied with the customer service and outcome. It of course makes it even more enjoyable for us when we have the opportunity to work with such great clients. Thank you for taking the time to post a review and we do hope to see you in the future. Wishing you all the best in your plans, David and the Killay team
5/5
GoogleExcellent service, friendly staff, very happy with the team in general. Tasmyn is fantastic.
Good Afternoon, Thank you so much for taking the time to leave this lovely 5-star review for our lettings team in the Swansea , Walter Road office. We work hard to deliver a great customer experience and service and so we are delighted that you found this to be the case. Your kind words will be passed on to Tasmyn and the rest of the team Many thanks once again Kind Regards Laurence & the team at Swansea Lettings.
5/5
GoogleViewed a property today and was met by Aysha who gave us all the relevant information we needed about the apartment, and even suggested and showed us a second property.
Hi Matthew It is a pleasure to work with you. We work tirelessly to maintain our reputation … More
5/5
GoogleThe Marina office team are definitely knowledgeable of the local housing market. Their expertise and help are second to none. It would be difficult to name a single member of the team because each one is courteous and helpful, prompt to …
Good Afternoon, Thank you for taking the time to leave us this lovely review and to score our … More
5/5
GoogleWith every interaction I’ve had with various members of the team, I’ve been treated politely, professionally and efficiently - as well as with a light touch where necessary. I couldn’t recommend them more highly.
Hi Morris, Thank you so much for your review for our team in Morriston, we are so pleased … More
5/5
GoogleI have been a tenant with Dawson Marina office for 2 years and I have always received top quality support. They are always available and respond quickly to my requests. Their commitment to resolve any issue is absolutely outstanding. I've …
Hi Simona Thank you so much for taking the time to leave such a lovely review for our … More
5/5
GoogleI had such an incredibly high level of customer service and professionalism from the team at Dawson's. Laura and Alex couldn't do enough for me whilst I was looking for a rental in the marina. Always so friendly and welcoming- lovely to …
Hello Oliver, Firstly, thank you so much for taking the time to leave a 5-star review with … More
5/5
GoogleAysha was brilliant and went out of her way to give me plenty of viewings despite being tight on time.
Good afternoon Rhys Thank you for your review and such positive feedback for Aysha, it means such a … More
5/5
GoogleExtremely helpful team who have been incredibly patient and responsive to a number of queries throughout our tenancy. We have extended our stay mostly because of the agency and our agent Alex, who really helped us during our search for …
Good morning and thank you so much for such a lovely 5* review for us here in the Marina. Its so great to receive such positive feedback from our contract holders as well as our landlords, and to hear we made your transition to living here … More
5/5
GoogleSeen a few houses with Dawsons SA1. Some good recommendations by Aysha, matching with my needs. Lisa and Kelly at the office are brilliant too and overall a very experienced team. Thanks
Hi Vinay Thank you for taking the time out of your busy day to post a review for the … More
5/5
GoogleJust dealt with the purchase of a property which involved Kelly and Aysha from the Dawson’s Marina office. Excellent to deal with, very knowledgeable about their properties and the …
Hello Alun The team is so grateful for the glowing review and 5 star rating! We have … More
5/5
GoogleI worked with Dawsons for different purposes and I am so grateful to Lisa, very professional, swiftly responsive, and caring. Very very special thanks to her. Many thanks to Aysha and Kelly as well; the team is great and so helpful. They …
Good afternoon Farzad It has been fantastic working with you during the property transaction, and we … More
1/5
GoogleHave called and emailed to enquire about renting a property but no response, keep getting sent to voicemail and no emails back.
Good Morning Erisa, We have had some significant trouble with our phone lines recently and I can only apologise if you have been caught up in this, I understand that my colleague Alex attempted to return your call and has responded to your emails Saturday. Hopefully he has been able to assist you with your enquiry as a result. We do work hard to deliver a strong customer service and experience, I hope that Alex has been able to rectify this for you. Kind regards Laura and the Marina Lettings team
5/5
GoogleRenting from Dawsons property is the one of the best decisions we made since moving to Swansea, they gave us this lovely apartment and the agent and landlords are very kind and are able to help us with almost every need of the house and we appreciate all the services they’ve given to us. Looking forward to work long term with dawsons!!
Hello and thank you so much for taking the time to leave this lovely review and 5-star rating for our Marina rentals team, we are delighted that you feel supported by both ourselves and your landlord and we too, look forward to working with you long-term. We work hard to support our clients, be that occupiers or landlords and so the team will be very pleased to have received such a wonderful review from you. Kind Regards Laura and the Rentals team at the Marina
5/5
GoogleWhat an amazing service! Big thanks to Chris Hope and Alex Lesniak!
Hello Zain, Thank you so much for taking the time to leave this lovely 5-star review for our Marina office, in particular Chris and Alex, we will be sure to pass your kind words on to the team. We pride ourselves on delivering an excellent customer service and experience and so are delighted to receive such a wonderful review. Thank you once again for your time and kind words Laura and the team at Marina Lettings.
5/5
GoogleWe recently used Dawsons Marina Branch to sell a property in the area. From start to completion, the team provided excellent professional support from initial advice in relation to marketing, communication and updates during the period that the property was for sale and timely and efficient service during the sale. The team has extensive knowledge of the area and the related property market and our property was actively promoted to both known clients interested in purchasing a property in the area and on the wider sales market. Our property sold very quickly and with a purchase price which exceeded our expectations. Thanks to the professionalism and support of the team at Dawsons Marina, the whole process from start to finish was, for us, stress free and we felt totally supported during the whole time. Many thanks to Kelly and her team!
Dear Helen It is wonderful to hear such positive feedback for the team and we are thrilled that you are happy with the service and results in the timeframe you required - thank you for taking the time out of your busy day to leave a review! We have thoroughly enjoyed working with you and please do let us know if there is anything further we can help with at this stage. Best wishes Kelly and the Marina sales team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 7 Gold across six branches EA Masters 2022 winners
2021 3 Gold across three branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.
