Trusted Agent profile · Swansea

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Dawsons estate agents in Swansea, Morriston, Swansea Marina and 3 more

4.7

★★★★★ Excellent

1,720 reviews across 8 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,348

Reviews on Google

All 8 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

14

Reviews on Trustpilot

All 8 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers147 reviews

4.9 / 5 We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...HELEN, 28 November 2017Read all 147 from sellers

Buyers94 reviews

4.9 / 5 We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Jenni, 12 October 2017Read all 94 from buyers

Landlords33 reviews

4.9 / 5 All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Andrew, 12 October 2015Read all 33 from landlords

Tenants35 reviews

4.9 / 5 Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Matthew, 12 March 2018Read all 35 from tenants

Our offices

Dawsons's eight offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,347 reviews on Google only. Show every review

5/5

Google

Dawsons is an extremely professional letting agency, who are usually prompt in returning calls, tending to any issues in the property or conducting inspections. They were very helpful in find the place I live in. Handled all the paper work with total perfection as at the time of booking, I was still in India. However, knowing their reputation, I am glad that I have chosen a property through them. Would defenitely recommend people to consider Dawsons when looking for their next home. Thank you Dawsons.

Layesh · 2 October 2023 · Dawsons Swansea Sales

Agent replied · 29 April 2023

Hi Layesh, Thank you so much for your 5-Star review, we are so pleased that we have been able to assist in your property search, and that you were successfully able to take care of the processes from India. We are delighted that you would choose to use us for your next property search and that you would recommend people to Dawsons. Thank you once again for your time today Kind regards Jade and the team in Swansea Lettings.

5/5

Google

Been a tenant with Dawson's for 4 years now since I was a student, and would recommend them over any other estate agents in Swansea. They're fair with their prices at a time when cost of living is difficult for everyone - the staff at Dawson's are supportive in trying to find the right property for you - and very helpful navigating contracts and referencing. The maintenance team have always promptly solved any issues and the whole team in the office are professional, polite and easy to talk to - Kelly in the Walter Road branch has gone above and beyond to help sort things out for me!

Liam · 2 October 2023 · Dawsons Swansea Sales

Agent replied · 8 May 2026

Hello Liam Firstly thank you so much for taking the time to leave this lovely 5-star review we will be sure to pass your kind words on to the team at Swansea Lettings. Thank you so much for your recommendation we are so pleased to have been able to support you for over four years and hope to continue this in the future. Thank you once again, Kind regards Laurence and the team at Swansea Lettings.

5/5

Google

Very happy with the service of Dawsons, from start to finish. All staff very efficient. Would highly recommend

Hlll · 26 September 2023 · Dawsons Morriston Sales

Agent replied · 25 November 2023

Thank you so very much for taking the time to leave this five star review for our Morriston Sales office, we are delighted that you would recommend our services. Please do not hesitate to come back to us if there is anything we can assist you with in the future. Kind Regards Stephanie and the team in Morriston Sales

5/5

Google

Since January of this year, Dawsons have been helping us to find suitable properties - we found our perfect apartment in June and our offer was accepted. The process has taken a long time but we are now the proud possessors of the keys to …

Caroline · 16 September 2023 · Dawsons Mumbles Sales & Lettings

Agent replied · 24 January 2025

Good morning Caroline Thank you for the review - we always really do appreciate them! We are so happy … More

5/5

Google

Ashley has been so helpful in finding my new home. She kept in regular contact and updated me on potential properties. Throughout the process she has communicated clearly and been super helpful & friendly. Ashley has made the whole process …

Samantha · 16 September 2023 · Dawsons Mumbles Sales & Lettings

Agent replied · 20 March 2026

Hello Samm Thank you so much for taking the time to leave Ashley a 5-star review and some … More

5/5

Google

Professional team at Dawsons very helpful and precise. James has helped me alot whenever I asked for any support he just respond in no time. …

Mohammed · 16 September 2023 · Dawsons Mumbles Sales & Lettings

Agent replied · 6 February 2024

Hi Mohammed, Thank you for your 5-star review, we will be sure to pass your kind words on to … More

5/5

Google

Home. Thanks to Dawsons we found our home, a perfect place to relax after a day at work. …

Adriano · 16 September 2023 · Dawsons Mumbles Sales & Lettings

Agent replied · 6 February 2024

Hi Adriano, Thank you so much for taking the time to leave Ashley a 5-star review and some … More

5/5

Google

First contact with Dawson’s was very professional, met Ashley who was friendly and approachable and great knowledge of the local area. I asked many questions which were answered and not pressured to end the meeting, …

Tam · 16 September 2023 · Dawsons Mumbles Sales & Lettings

Agent replied · 6 February 2024

Hello Tam, Thank you so much for taking the time to leave us this lovely review for Ashley … More

5/5

Google

We have been customers of Dawson's (Mumbles) for over 2 years now and I would like Dawson's and particularly their Lettings Team for making our stay a most pleasant one. Jasmine is always available to take our queries on repairs etc, and …

Melvyn · 16 September 2023 · Dawsons Mumbles Sales & Lettings

Agent replied · 6 February 2024

Hello Melvyn, We are so pleased to receive your wonderful 5-star review, thank you for taking … More

5/5

Google

Big shout out to Stephanie at the morriston branch when we purchased our property with them. We really appreciate all you did to help us complete on the property. It was a long bumpy process but we got there in the end, thank you for always …

Mark · 16 September 2023 · Dawsons Morriston Sales

Agent replied · 24 March 2026

Good afternoon Mr Williams We are so pleased to hear that you are satisfied with the customer service and … More

5/5

Google

I have to admit that I sometimes feel terrified of agents and Stephanie at Dawsons Morriston completely calmed my nerves. Whether you're a buyer or seller, you can immediately see she has a natural ability to tune into your needs. It has …

Julika · 16 September 2023 · Dawsons Morriston Sales

Agent replied · 29 July 2023

Hi Julika Thank you for taking the time out of your busy day to post a review for the … More

5/5

Google

Words can't describe how much we appreciate everything Dawsons Morriston have done for us selling our property, especially Stephanie. You have truly exceeded our expectations. Through the most stressful times Stephanie has been absolutely …

Lynsey · 16 September 2023 · Dawsons Morriston Sales

Agent replied

Good afternoon Lynsey Thank you very much for the glowing review and 5 star rating! … More

5/5

Google

Stephanie was very professional, according to the people in the know this was a difficult purchase and sale. Stephanie stayed with it all the way and certainly went above and beyond to try …

Sybil · 16 September 2023 · Dawsons Morriston Sales

Agent replied

Hello Sybil I'm so pleased that we got there in the end and the results you wanted. It has … More

5/5

Google

Excellent service with prompt and excellent communication. Very helpful team with plenty of time to answer any questions you may have.. #AndreaMcEvoy, George and team …

Julia · 16 September 2023 · Dawsons Morriston Sales

Agent replied

Dear Julia It is wonderful to hear such positive feedback for the team - thank you for … More

5/5

Google

Posted on behalf of Hannah Pearce. Where do I start, Stephanie went above and beyond on the sale of my property. It was a very difficult chain and took much longer than it should have due to …

Jenny · 16 September 2023 · Dawsons Morriston Sales

Agent replied

Good morning, Hannah … More

5/5

Google

What an excellent estate agents! We bought our house through Dawsons and were in a very long and complicated chain. Stephanie at Morriston was very attentive and quite frankly organised the …

Ellis · 16 September 2023 · Dawsons Morriston Sales

Agent replied

Hello Ellis It has been a pleasure working with you! We always aim to deliver a positive … More

5/5

Google

Myself and my brother David can’t thank Andrea enough for helping us sell our fathers house, as you can imagine this was a very emotional time for us as a family. Andrea took the above into account and handled our situation with delicacy …

Rhian · 16 September 2023 · Dawsons Morriston Sales

Agent replied

Good afternoon Rhian Exceptional customer service really is what we pride ourselves on. We know how … More

5/5

Google

Thank you to everyone at Dawsons, Morriston, who has been involved in my house sale: a very professional, competent and knowledgeable team working to the best of their ability for their clients - George, Andrea, Amanda, Rebecca - who are …

Christine · 16 September 2023 · Dawsons Morriston Sales

Agent replied

Hello Christine Thank you for such a glowing 5* Review! We are always so pleased to hear when … More

5/5

Google

We are currently in the process of selling our late brother's property. We chose Dawsons Morriston as this was the Estate Agent that my brother had purchased the property through. …

ANDREW · 16 September 2023 · Dawsons Morriston Sales

Agent replied

Good morning Mr Martin Exceptional customer service really is what we pride ourselves on. We know how … More

5/5

Google

Well what can I say I've been looking for a house for nearly 2 years I've gone through loads of different estate agents but I can tell you one thing no one compares to Dawsons. I've always appreciated the company even before ever thinking …

Jordan · 16 September 2023 · Dawsons Morriston Sales

Agent replied

Hello Jordan It has been a pleasure working with you and we appreciate you taking the time … More

5/5

Google

Got a buyer on the first day of viewings, who then pulled out half way through the sale after the mini-budget debacle. Secured quite a few viewings when it went back on the market and again got a number of good offers. We're very happy to …

Rob · 16 September 2023 · Dawsons Morriston Sales

Agent replied

Dear Mr Thomas Thank you very much for taking the time to complete a review and provide … More

5/5

Google

Andrea at Dawsons has been a pleasure to deal with, she has been very efficient and quick in dealing with any issues that have arisen through the process of purchasing a property. She has kept me updated throughout the process and explained …

Lauren · 16 September 2023 · Dawsons Morriston Sales

Agent replied

Good morning Lauren Thank you for your review and we are so pleased that you are happy with service. … More

5/5

Google

Amazing service from for sale to sold. Friendly staff. Really informative and couldn’t do enough. Professional photographs that were absolutely beautiful! Andrea, who took care of my property sale was outstanding! Her knowledge and …

Claire · 16 September 2023 · Dawsons Morriston Sales

Agent replied

Good morning Claire It has been fantastic working with you during the property transaction, and we … More

5/5

Google

Fantastic experience of selling a house through Andrea at Dawsons Morriston, quick to find a buyer through their contacts, efficient at showing the house, and I was impressed at how they kept me up to date with every step of the process. …

Piers · 16 September 2023 · Dawsons Morriston Sales

Agent replied

Dear Piers It is wonderful to hear such positive feedback for Andrea and the sales team - … More

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Dawsons is among the RAN Awards 2025 winners.

RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.

RAN Awards by year, 2017 to 2023

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

The Negotiator Awards

Dawsons is among The Negotiator Awards 2025 winners.

Source: The Negotiator Awards 2025 winners and runners-up, as published.

EA Masters

Dawsons is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.

EA Masters by year, 2018 to 2025

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: Lettings Agency of the Year Awards

Lettings Agency of the Year Awards

Dawsons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.

Lettings Agency of the Year by year, 2012 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

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Questions about Dawsons

Which Dawsons office has the most reviews?

Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.

Where are the Dawsons offices?

The eight Dawsons offices, by town:

What do sellers say about Dawsons?

147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.

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