Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
All 8 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
Showing 1,347 reviews on Google only. Show every review
5/5
GoogleHuge thank you to Emma, Sarah and team for guiding me through the whole letting experience of my property. From start to finish they answered all my queries and endless questions. Although the property took some time to gain its new …
Hello Judith Thank you for taking the time out of your day to write this lovely 5-star review … More
5/5
GoogleI would like to thank Dawsons especially my agent Ms. Sarah Lewis. All my follow up were answered politely and they are very responsive to all my queries. The house itself is beautiful and well maintained though there are some imperfections …
Hi Jennifer, Thank you so much for taking the time to leave this lovely review for Sarah and … More
5/5
GoogleHighly recommend Dawsons Morriston, the team, especially Aled and Julia, went more than beyond to support with my enquiry on a big move, informative all the way through with details and additional information, working nicely with …
Hello Ursula, Thank you so much for taking the time to leave this lovey 5-star review for our … More
5/5
GoogleSince taking over the property, they have been fantastic. Much better then the last company. Everyone has been more then helpful and have gone up and over on everything. Would recommend to anyone looking to be a landlord. They handled the …
Good Afternoon Matt Thank you so very much for taking the time to leave this review for our … More
5/5
GoogleI went to Dawsons after being let down by another high street estate agent, though the sale has not been completed yet i can't fault the service thus far, i have mainly dealt with Andrea Devoy, who is open honest and approachable. The whole …
Hi Robert. Thank you so much for taking the time to leave this lovely review for our … More
5/5
GoogleExcellent service again from Dawsons, Morriston branch, who kept in frequent contact and updated me every step of the sale. Most communication during this sale has been with Andrea Devoy, who as usual has been efficient, friendly, …
Dear Ms Evans We know how stressful the experience can be, so we always put ourselves in our … More
5/5
GoogleI recently got in contact with Dawsons to look for a property to rent within the Swansea area, a lady called Gemma helped me through all of the available listings, I cannot recommend her enough she was very patient and helpful throughout …
Hello Mr Jones At Dawsons, we work tirelessly to maintain our reputation of getting results for … More
5/5
GoogleWe chose to sell our property with Dawsons, Sketty after being let down by other local estate agents and had given up hope on selling after sitting on the market for almost 4 months but Sharon and the team at Sketty reassured us, worked hard and sold our home within one month of listing. We are absolutely over the moon and couldn’t be more grateful to Dawsons, Sharon and the team for everything they have done for us.
Hi Chloe Thank you for your review, it means such a great deal to the team! It has been a pleasure to work with you and makes us very happy that we got you the results you wanted in the timescale you needed. We take huge pride in our position as market leaders, and we believe pivotal to our success is the exposure we can provide along with our dedicated approach resulting in us selling more property than any other agent in the quickest time frame. Feel free to call us or pop in if we can help with anything in the future. All the very best, Sharon and the Sketty team
5/5
GoogleI would just like to share mine and my partners experience using Dawsons for the first time in looking for a property.. I have to say we've received so much support and it's made our experience so much easier with very litte stress.. A big thank you to Leanne bowen for showing us around the beautiful property and Alison Williams being at the other end of the phone keeping us up to date with everything.. Not forgetting all the other staff who are also helping us..all you guys have made our experience enjoyable and we are so excited to move into our new home soon..I will definitely use you in the future and recommend you to friends and family.
Dear Mr Morgan The team is so grateful for the glowing review and it has been a pleasure to work with you. We take immense pride as a reputable, respected, and trusted agency with a longstanding history and affiliation with Swansea and our communities. We are passionate about helping and supporting our clients and we are thrilled that you are happy with the service and end result. All the very best, Sharon and the Sketty team
5/5
GoogleI can not recommend the team at Dawsons in Sketty more! Alison, Sharon, Selina and everyone there was just exceptional from start to finish. We had a sale that had to be completed today and everyone pulled their socks up to make sure that we make it happen. A massive thank you once again and I will be sending something to the office to show my appreciation. Nick De Waal.
Good morning Mr De Waal Thank you for your kind words and feedback for the team. We know how stressful the experience can be, so we always put ourselves in our clients' shoes and we aim to deliver no less than exceptional customer service. Please do not hesitate to pop into branch or call us if we can help with anything in the future. Best Wishes Sharon and the Sketty team
5/5
GoogleBesides quoting fees lower than many other local estate agents the service provided to me by all the team at Dawson's Morriston office was outstanding. Andrea Devoy led the sales team and was followed by Claire Baylis the sales …
Good morning Mr Gibson It has been a pleasure working with you! We always aim to deliver a positive … More
5/5
GoogleDawson’s we’re brilliant throughout our search for a new home. The staff kept in regular contact to inform us about houses that were within our price range. Andrea was great in helping us find our new home. She was friendly, informative and …
Good morning Mr Lewis Thank you for the feedback. At Dawsons, we work tirelessly to maintain our … More
5/5
GoogleWe want to thank the agent Tasmyn Tudor for being so helpful and professional. She was communicating with us and with a potential landlord to make sure that both parties are on the same page. You can truely rely on her and you won't get disappointed.
Good Afternoon, Thank you so much for leaving this review for our Lettings agent Tasmyn, we are delighted that we were able to help you. We work hard to deliver an excellent customer service and experience and it means the world to the team to receive feedback such as this. Thank you once again Jade and the team at Swansea Lettings
5/5
GoogleI'm currently in the middle of a searching for a property and thus far, my dealings with Dawson's and Aysha in particular have been fantastic. The information I've requested has been speedy and accurate, there is advice and experience in …
Dear Rhodri It is wonderful to hear such positive feedback for Aysha and the sales team - … More
4/5
GoogleI rent from Dawsons (Marina office) they are polite, professional and great at communicating with me. …
Good morning Jim, Thank you for your review and we are so pleased that you are happy with the … More
5/5
GoogleI contacted Dawson's to view properties at Swansea Marina and had the pleasure of dealing with Aysha Abbasi in the Marina office. …
Good afternoon Ray Thank you for the review - we always really do appreciate them! We are so happy … More
5/5
GoogleUsed Dawson's estate agents in the marina office after flat sale fell through with another agent. Sales consultant Lisa arranged two viewings within two weeks an offer on the flat was accepted. unfortunately after several months the buyer …
Dear Mr Bolch Thank you very much for the glowing review for Aysha, our Property Sales … More
5/5
GoogleI'm back in the UK visiting my parents who have had multiple dealings with Dawsons Swansea, and I've tagged along a number of times now. They've always been incredibly helpful and approachable. Each time I've joined them for viewings Aysha …
Good afternoon Seb Thank you for such positive feedback for Aysha, our Property Sales Consultant. … More
5/5
GoogleI sold my house through Dawsons Marina office. From the beginning I found the staff, Aysha, Lisa and Kelly, all very professional and easy to communicate with. They always informed me of any viewings or any developments in the sale. They …
Dear Imran It has been a pleasure to work with you and makes us very happy that we we were … More
5/5
GoogleThe Marina office team are definitely knowledgeable of the local housing market. Their expertise and help are second to none. It would be difficult to name a single member of the team because each one is courteous and helpful, prompt to …
Good Afternoon, Thank you for taking the time to leave us this lovely review and to score our … More
5/5
GoogleI had such an incredibly high level of customer service and professionalism from the team at Dawson's. Laura and Alex couldn't do enough for me whilst I was looking for a rental in the marina. Always so friendly and welcoming- lovely to …
Hello Oliver, Firstly, thank you so much for taking the time to leave a 5-star review with … More
5/5
GoogleI have been a tenant with Dawson Marina office for 2 years and I have always received top quality support. They are always available and respond quickly to my requests. Their commitment to resolve any issue is absolutely outstanding. I've …
Hi Simona Thank you so much for taking the time to leave such a lovely review for our … More
5/5
GoogleI was looking for somewhere to rent in Sketty, Swansea and gave my details to several Estate Agents, because there was not much on offer. Surprisingly quickly the first contact was from Dawsons. I had visited the Mumbles Office and spoke to Tara ,as I was told that’s was where the lettings were managed. Kelly at the Walters branch contacted me and I had an opportunity to view a flat with Gethin. Every member of Dawsons staff I had contact with, from Mumbles, the first viewing, to the office based team, were kind and helpful through managing the contracts, finances and the moving in. After I moved in the maintenance team were also extremely helpful. At a difficult time for me Dawsons staff made the whole process much easier than I could have hoped for. Thank you.
Hi Andy Firstly may I thank you for taking the time to leave this lovely review for our lettings teams, we are so pleased that we were able to assist you in finding a property and that the team as a whole were able to make your difficult time easier. If we can be any further assistance, please don't hesitate to get in touch or call into the office. Many thanks once again Kind Regards Laurence and the team at Swansea Lettings.
5/5
GoogleMy partner and I are currently in the process of signing for rental on a lovely flat we were shown last week by Tasmyn! Tasmyn was extremely welcoming at our viewing, with good knowledge of the property and has been so helpful and accommodating in every interaction since! We haven't always had the best service from different letting agents that we've viewed properties with, but Tasmyn has been absolutely wonderful! :)
Hello Sky Firstly, thank you so very much for taking the time to leave this lovely 5-star rating and review for Tasmyn, We are so pleased that we have been able to deliver a better service than that which you have previously received from other agencies, we will be sure to pass your kind words on to Tasmyn who will be so pleased to have received this wonderful review. We hope to continue to assist you though the process of moving and please dont hesitate to get in touch if we can help with anything else along the way and during your time at the property. Thank you once again Kind Regards, Jade and the team at Swansea Lettings
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 7 Gold across six branches EA Masters 2022 winners
2021 3 Gold across three branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.
