Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
All 8 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
Showing 1,347 reviews on Google only. Show every review
5/5
GoogleAs a first time landlord, the whole process has been informative, straightforward and successful. Dealing with Gareth & Ashley has been great. They are very helpful and always keep us updated. I highly recommend to anyone thinking of letting a property.
Hi Sara, We are so grateful that you have taken the time to provide this lovely 5-star … More
5/5
GoogleI recently moved into the area and with the help of Emma and her team in Mumbles I now have a lovely new home. Dawson's provided excellent support and guidance from day one. Good service all round. 5 stars plus!
Good morning Hilary It has been a real pleasure working with you and we really appreciate the review … More
5/5
GoogleAshley was fabulous
Good afternoon and thank you. What a review to read following the bank holiday break, and we are sure Ashley will be extremely grateful for such kind words, Ashley is indeed fabulous and its great to hear our clients alike us think so. … More
5/5
GoogleFab service from start to completion.
Hi Kevin, Thank you so much for taking the time to leave us a 5-star review, we are … More
5/5
GoogleExcellent service and communication, as always!
Hello Tim Thank you so much for leaving this kind five-star review for our Mumbles branch, … More
5/5
GoogleWe found Ashley to be helpful, informative and knowledgable on our viewing!
Hello and thank you so much for taking the time to provide Ashley with a great 5* review following your recent viewing. It really does highlight to our clients and back to the team that we are consistently providing the high quality … More
5/5
GoogleEase of setting up tenancy. Go out of the way to accommodate our needs for dates/ timing. Always answer our requests quickly and efficiently.
Hi Indigo, Thank you so much for your kind words and your 5-star review for our mumbles … More
5/5
GoogleExcellent service, Ashley was able to give me so much detail and information about the property when we spoke on the phone.
Good afternoon We would like to say thank you so much for taking the time out of your bank holiday to provide this great 5* review for Ashley regarding her helpfulness during … More
5/5
Googlephoned Dawsons to enquire about letting my property, Spoke to a lovely lady called Ashley Griffiths who was very polite and very helpful, Answering all the questions I asked.
Hello Justin, Thank you for taking the time to leave this lovely 5-star review for Ashley. We … More
5/5
GoogleAshley is not only very knowledgeable of the industry and proffesional she is very approachable and friendly. I had a viewing with Ashley and she made the whole experience very enjoyable.
Good afternoon We truly appreciate you taking some time out of your day to provide Ashley with such a lovely 5* review, thank you. Our team really do enjoy reading such … More
5/5
GoogleRecently viewed a property with Dawsons via the mumbles office. Was greeted with a very warm welcome and informative agent called Jasmine.
Hi Callum Thank you so much for your 5-star rating and wonderful review for Jasmine. Thank … More
5/5
GoogleAshley was extremely knowledgeable when showing me round properties in mumbles. She knows exactly what you want / need and showed properties that completely matched my criteria
Hello and thank you for taking your time to provide this positive 5* review following your recent client experience with Ashley. We are extremely grateful for your detailed review relating to and confirming Ashley's knowledge of our … More
5/5
GoogleI have always found James to be polite, professional and always takes time to listen to any queries I may have. James is very proactive in passing on info to the maintenance team etc.
Hi Andrew, Thank you for taking the time to leave us this lovely 5-star review. I will be … More
5/5
GoogleI've always found James Thomas Dawson's Inspector a very pleasant and reliable person, he takes care when he visits, we feel he is a friend as we can talk to him, if there is a problem, then he will do his best to sort it for us. Edna Readle
Hello Edna, Thank you so much for your lovely 5-star review and kind words for James, we … More
5/5
GoogleWe have rented our home through Dawsons Mumbles for a number of years and have always found James and everyone in the Lettings team to be very helpful.
Hi David, Thank you for your 5-star review, we will be sure to pass your lovely words on … More
5/5
GoogleAshley Griffiths was fantastic when it came to letting my property, answered any questions I had and found tenants very quickly. I highly recommended if you have a property to let .
Hi Daniel, We are so grateful that you have taken the time to provide this lovely 5-star review for Ashley and delighted that you would recommend our services to other landlords. We will be sure to pass your feedback back to Ashley who will … More
5/5
GoogleAshley was such a great help while I was looking for my new home. She really made the process smooth and kept my informed throughout.
We are so thankful today for your 5* review. We truly appreciate you taking the time out of your weekend to confirm for us … More
5/5
GoogleExcellent service from Ashley, Gareth and all team at Dawson Lettings. Supported by a top notch team of tradespeople. It has been a pleasure. Thank you.
Hello Kevan, We are so pleased to have provided an excellent service to you, from the Mumbles … More
5/5
GoogleThe friendly and professional staff in Dawsons Mumbles have been amazing they have made what has been a very big decision in our lives so easy and we would 100% recommend them
Hello Ann It has been a pleasure working with you and we appreciate you taking the time … More
5/5
GoogleJames Thomas always treats us and our home with respect. He has a professional and friendly manner. When doing the property check he always asks us if everything is alright with the property and that we are happy with it.
Hi Teresa, Thank you so much for taking the time to leave your lovely words and 5-Star … More
5/5
GoogleGreat estate agents, always quick responses and it genuinely feels like they care! Especially James as he has been really helpful and respectful when visiting the flat.
Hi Ruby, Thank you very much for taking the time to leave such a lovely review for our … More
5/5
GoogleThe lettings team at Dawsons Mumbles are always professional and polite. With a special thanks to Tara who always works hard on our behalf and is always prepared to go the extra mile to help.
Hi Rosa, Thank you so much for taking the time to leave us this lovely review for Tara in … More
5/5
GoogleReally friendly and easy to deal with. No issues at all with viewings and they were more than accommodating! Tara made my first solo housing experience a total breeze. Can't say thanks enough.
Hi Luke, Thank you so much for taking the time to leave Tara in our Mumbles office with … More
5/5
GoogleThe Dawsons Mumbles branch and sales progression team combined to make our experience as purchaser’s as smooth and straight forward as possible. Many thanks for your assistance and professionalism. John Gilchrist.
Good morning Mr Gilchrist Exceptional customer service really is what we pride ourselves on. We know how … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 7 Gold across six branches EA Masters 2022 winners
2021 3 Gold across three branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.
