Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
All 8 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
Showing 1,347 reviews on Google only. Show every review
5/5
GoogleRating only, no written review.
Good Afternoon Kylo Thank you for your 5* rating for our team here in Swansea lettings. If you would like to give any further information to support your review please kindly email info@dawsonsproperty.co.uk. Every single review for the team is really appreciated so thank you once again. Kind Regards Jade and the team in Swansea Lettings.
5/5
GoogleHaving the support from Kelly Lawrence and Veronica, has made a stressful time a lot easier. They have all been amazing, efficient and professional, I can not thank them all enough!
Hi Emma We are so grateful that you have taken the time to provide this lovely 5-star review for Kelly, Laurence and Veronica in our Swansea Lettings team It is great to know that we have made your move easier. We will be sure to pass your kind words on to the team who will be so pleased to receive such a lovely review. Thank you once again Kind Regards, Jade and the team at Swansea Lettings
5/5
GoogleTasmyn, one of the agency workers have been so professional and quick. She has reassured us all the way and the process was done very quickly. Would work with Tasmyn or Dawsons again.
Hello Laimis, Thank you so very much for leaving this lovely 5-Star review for Tasmyn, we will be sure to pass on your kind words as they will mean so much to Tasmyn. We pride ourselves on our customer service and experience and so we are delighted to read that you were reassured and professional and that you would work with us again in the future. Thank you once again for taking the time today Kind Regards Jade and the team at Swansea Lettings
5/5
GoogleRating only, no written review.
Hello, Thank you so much for taking the time to leave us with a 5-star rating for our Swansea lettings team, please do not hesitate to contact us further if we can be any further assistance at any time. Kind Regards, Jade and the team at Swansea lettings.
5/5
GoogleVery friendly and most importantly, receptive. They are quick to answer your calls and prompt in their dealings.
Good Morning, Thank you so very much for taking the time to leave this 5-Star review for our Swansea Lettings team, your rating means so much to us as a team and we are delighted that we were able to assist you. Kind Regards Jade and the team at Swansea Lettings
5/5
GoogleThe team at Dawsons are just brilliant. Any queries or issues throughout our tenancy were solved immediately and the start and end of tenancy were both seamless. Thank you.
Hello Jack Thank you so much for your kind feedback, we are so pleased that we were able to be there to support and assist you throughout your tenancy with us. If we can be any further assistance please dont hesitate to come back to us at any time, we will be sure to pass your review on to the team at Swansea lettings, who will be delighted with your feedback. Thank you once again for taking the time to leave this 5-star review Kind Regards Jade and the team at Swansea Lettings.
5/5
GoogleExcellent service, friendly staff, very happy with the team in general. Tasmyn is fantastic.
Good Afternoon, Thank you so much for taking the time to leave this lovely 5-star review for our lettings team in the Swansea , Walter Road office. We work hard to deliver a great customer experience and service and so we are delighted that you found this to be the case. Your kind words will be passed on to Tasmyn and the rest of the team Many thanks once again Kind Regards Laurence & the team at Swansea Lettings.
5/5
GoogleProfessional, efficiently and diligently! The best team ever :)
Hi Jess. Thank you so very much for taking the time to leave this lovely 5-star review for our team here at Swansea Lettings, If we can be any further assistance to you, please don't hesitate to pop into the office or to give us a call. We will be sure to share your kind words with all of the team. Kind Regards Laurence and the team at Swansea Lettings
4/5
GoogleRating only, no written review.
Hello and thank you so much for taking the time to leave this 4-star rating for our Swansea Lettings office, we work hard to deliver an excellent customer experience and service and so are delighted that you would rate us with these four stars - If you have any further feedback please email us on info@dawsonsproperty.co.uk Many thanks indeed. Laurence and the team at Swansea Lettings
5/5
GoogleRating only, no written review.
Thank you so very much for leaving this 5-star ranking for our team at Swansea Lettings, we work hard to deliver an excellent customer service and experience and so are delighted that we were able to help you on your property journey. Kind Regards Jade and the team at Swansea Lettings
5/5
GoogleRating only, no written review.
Good Afternoon Thank you for your 5* review for our team here in Swansea lettings. If you would like to give any further information to support your review please kindly email info@dawsonsproperty.co.uk. Thanks again. Kind Regards Jade and the team in Swansea Lettings.
5/5
GoogleRating only, no written review.
Good Afternoon Thank you for your 5* review for our team here in Swansea lettings. If you would like to give any further information to support your review please kindly email info@dawsonsproperty.co.uk. Thanks again. Kind Regards Jade and the team in Swansea Lettings.
5/5
GoogleKelly Christmas at Dawsons Lettings has been so helpful since our first visit about available rental properties - she arranged a viewing for us and helped to make the process of setting up our tenancy so easy - also since we have moved in Kelly has been great with any queries we have had
Hello Barbara Thank you so much for taking the time to leave this lovely 5-Star Review for Kelly in our Swansea Lettings Office, We will be sure to pass your kind words on to her and are delighted to read that she has supported you along your property journey. At Dawsons we work hard to deliver an excellent customer service and experience and therefore are so pleased that Kelly was able to provide this. If we can be any further assistance in the future please do not hesitate to come back to us Kind Regards Jade & the team at Swansea Lettings.
5/5
GoogleDawson's Maintenance team have been absolutely fantastic. From fixing minor issues to major repairs, their professionalism and expertise shine through. The team is always prompt, efficient, and respectful of our home. They truly go above and beyond to ensure our satisfaction. Highly recommended!
Good Afternoon, Thank you so much for taking the time to leave this review for our maintenance team, we are delighted that we were able to help you. We work hard to deliver an excellent customer service and experience and it means the world to the team to receive feedback such as this. Thank you once again Jade and the team at Swansea Lettings
5/5
GoogleDawsons is one of the best team among the letting agencies in Swansea. They are trustworthy and reliable and also helpful. They always respond, whether by email or phone. I’d like to give a huge thanks to Megan in Swansea Lettings and Tara from Mumbles Branch who helped me to find a home with profession and passion.
Good Afternoon Thank you for taking the time to leave this fantastic feedback for both our swansea lettings office and our mumbles office, your kind words mean a huge amount to the teams and we are so greatful that you chose Dawsons to help you with your property search and were delighted to be able to help you! Kind Regards The Dawsons Lettings Teams.
5/5
GoogleVery helpful, responsive and friendly. Thanks to Tasmyn and all the team for being so helpful.
Dear Rhys The team is so grateful for the glowing review and it has been a pleasure to work with you. We take immense pride as a reputable, respected, and trusted agency with a longstanding history and affiliation with Swansea and our communities. We are passionate about helping and supporting our clients and we are thrilled that you are happy with the service! Please do not hesitate to get in touch if we can help with anything further at this stage. Best wishes, Jade and the Swansea Lettings team
5/5
GoogleRating only, no written review.
Hello Fahime, Thank you so much for taking the time to leave us with a 5-star rating for our Swansea lettings team, please do not hesitate to contact us further if we can be any further assistance at any time. Kind Regards, Jade and the team at Swansea lettings.
5/5
GoogleHad a great experience with Tasmyn at Dawsons, Very informative in regards to the property and during the viewing. Also great communication.
Hi Ryan, Thank you so much taking the time to leave this lovely 5-star review for Tasmyn. We work hard to deliver an excellent customer experience and service and so are delighted that we were able to deliver this. Thank you once again for your time Kind Regards Laurence & the team at Swansea Lettings
5/5
GoogleRating only, no written review.
Hello Anuj, Thank you so much for taking the time to leave us with a 5-star rating for our Swansea lettings team, please do not hesitate to contact us further if we can be any further assistance at any time. Kind Regards, Jade and the team at Swansea lettings.
4/5
GoogleRating only, no written review.
Hi Mya, Thank you so much for taking the time to leave this 4-star rating for the team here at Swansea Lettings, if you have any further feedback that you would like to pass on to us so we can work to make this 4-star a 5-star in the future please dont hesitate to contact us on info@dawsonsproperty.co.uk Thank you once again for taking the time Kind Regards Jade & the team at Swansea Lettings.
5/5
GoogleRating only, no written review.
Hello Lydia, Thank you so much for taking the time to leave us with a 5-star rating for our Swansea lettings team, please do not hesitate to contact us further if we can be any further assistance at any time. Kind Regards, Jade and the team at Swansea lettings.
5/5
GoogleVery reliable and friendly staff. Kelly has been great with communication and consistent updates. Can't recommend enough!
Hi Ross, Thank you so much for taking the time to leave a lovely review for Kelly and the team at Swansea lettings, we work hard to deliver a positive customer service and experience and it is always great to know that we have delivered this. Many thanks once again Kind Regards, Laurence and the team at Swansea Lettings
5/5
GoogleRating only, no written review.
Good afternoon Thank you kindly for providing our Swansea Lettings team with a 5* review. We do appreciate all the reviews we receive and ensure the teams are made aware. If you would like to share any more information on your experience with us, please feel free to email info@dawsonsproperty.co.uk. Kind regards Marketing Team
5/5
GoogleVery happy with the support and incredibly friendly staff who are always quick to respond to any inquiries.
Hello Anne, Thank you so very much for taking the time to leave this kind five star review for our Swansea lettings office, we work hard to deliver an excellent customer service and experience and reviews such as this really make all the difference to the team so thank you very much once again for your time. Kind Regards Laurence and the team at Swansea Lettings
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 7 Gold across six branches EA Masters 2022 winners
2021 3 Gold across three branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.
