Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
All 8 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
Showing 1,347 reviews on Google only. Show every review
5/5
GoogleA courteous helpful team who enabled the sale of my mothers house to proceed smoothly with regular updates. Queries were dealt with promptly and all calls returned whenever necessary. A big thank you to Ben, Geraldine and the team.
Thank you Yvonne for your kind words, glad we could help😊 …
5/5
GoogleA big thankyou to all involved in the sale of our house in clitheroe!! Excellent service 🙂 A special thanks to Geraldine O’Rourke. …
Thanks Gordon, your review is much appreciated by Geraldine and the rest of the team - all the best😊 …
5/5
GoogleGeraldine was a superstar! Always helpful, going above and beyond to help me buy my new house. I was supported and communicated with throughout - even when it wasn’t what I wanted to hear! Geraldine was courteous, supportive and warm. The whole team at mortimers were first class! Thank you
Thanks Tracey, glad we could help - enjoy your new house🙌 …
5/5
GoogleThe team at Dawson's were absolutely amazing. They kept us informed brilliantly throughout the whole process. Thank you so much for everything.
Good morning It has been a pleasure working with you! We always aim to deliver a positive … More
5/5
GoogleWe found Dawsons in Mumbles to be very helpful in the sale of our property. Emma, Sam and all the staff kept us regularly informed and were easily contactable. We would recommend their services. Thank you Dawsons.
Dear Mr Pope Thank you very much for taking the time to complete a review and provide … More
5/5
GoogleVery impressed with the professional service from Emma, Sam and the Sales team at Dawsons' Mumbles office. A well thought out marketing plan resulted in a quick, well negotiated sale which was handled very efficiently. Attention to detail was excellent, and a very personal service. It couldn't have gone better. Many thanks!
Good morning C J It has been a pleasure working with you and we appreciate you taking the time … More
5/5
GoogleRating only, no written review.
Good morning Mr Gammon We are pleased to see you had a positive experience with us. We pride ourselves … More
5/5
Google100% recommend! Thank you, Tara, for the exceptional service , patience and care that you offered us throughout our journey of finding the perfect property. Perfect time manager and detailed explanation that clarified all our questions . We cannot thank you enough for all the support and we look forward moving in to our new property.
Hello Miklo, Thank you so very much for taking the time out of your day to leave this lovely … More
5/5
GoogleTasmyn was lovely and very helpful with the process. Would recommend as the process was smooth
Good Morning Lara, Thank you so much for this lovely review for Tasmyn, we work hard to help our clients and so it means alot to us when you take the time to leave a lovely review like this, we will be sure to pass your kind words onto Tasmyn and hope that you won't hesitate to come back to us if you require any further assistance in the future. Many thanks once again Kind Regards Emma and the team at Morriston Lettings
5/5
GoogleAs usual, Aled was very helpful and kept us updated and informed throughout! Brilliant service :)
Hello Chris Thank you so very much for this lovely review for Aled in our Morriston Lettings office, we work hard to deliver an exceptional customer service and experience and so are delighted to hear that Aled delivered this. We will be sure to pass your kind words on to Aled. Kind Regards Emma & The Team at Morriston Lettings.
5/5
GoogleI bought the property through Mortimer Accrington branch. Tom Moss was my representative for the purchase of property. His performance from start to end was exceptional. He was happy to help all the time. All the staff in Accrington branch was amazing. They were very helpful. I will use Mortimer Accrington again in future.
5/5
GoogleGreat customer service. Really helpful advice and easy to talk to Was dealt with by Chloe. She was really informative and helpful
1/5
Googlerecently viewed a house put in an offer did not get it fair enough i was called back told it is back for sale ok so put in offer told there is some more viewings will let me know called me back thay will cancel rest of viewings if i can give them proof of deposit mortgage and my i d so i did all that told me it was mine called the next day and said some one else has looked at the house and sold it to them i feel thay just used me .
5/5
GoogleI recently purchased a property from here and all the staff were incredibly helpful, especially Tom Moss. He was exceptionally helpful and guided us through every step to make sure the process went as smooth as possible.
Thank you for the review!
5/5
GoogleExcellent service provided by Mortimer’s, our contact Tom was very informative and helpful through the whole process!
Glad we could help - thanks Dominic😎 …
5/5
GoogleAbsolutely brilliant kept me in the picture all the time. The Accrington office are brilliant
Glad to hear it Sheila, thanks for the review and take care😊 …
5/5
GoogleThank you for your services
Thank you for your review Kerry😊 …
5/5
GoogleI recently bought a property from Mortimer’s. The whole team was fantastic. Chris Taylor kept me up to date on a regular basis, he was very accommodating and exceeded my expectations from start to finish. I’ll certainly use them again , 5 stars! Thanks Kate R
Great to hear you had a positive experience Kate! Thanks for the review and wishing you the best😊 …
5/5
GoogleI recently sold my property in Accrington using this Agency. I was happy with all aspects of the professional services provided. Staff were helpful. courteous and supportive. Tom, Chris, Matthew, Raven and Leonie variously provided excellent communication and prompt responses.
Happy we could get your property sold Christopher and thanks for leaving a review for us! All the best with everything👍 …
5/5
GoogleExcellent service by Tom.
Thanks David!
5/5
GoogleI recently bought my first house through mortimers Accrington and I was very worried about the whole process, however mortimers were nothing but amazing. I had the pleasure of being supported in this process with the lovely Leaoni who made this process so easy to understand and she was extremely reassuring. I felt I could speak to Leaoni at any time and she was always happy to speak with me, ensuring I felt happy and comfortable in the whole process. If I ever rang up and Leaoni was busy with another customer, someone in the office was always happy to help too. It was also nice to see that recently mortimers hired a new employee who sold me car over a year ago (Jonathan). He will be a lovely fit in a love team of people who are really supportive and caring. I will definitely go back to mortimers when I sell/buy properties in the future and I will definitely recommend them to my friends and family. Thank you to everyone who helped me in this process, especially Leaoni. I am excited to send Leaoni before and after pictures☺️.
Hi Catherine, glad we could help and thanks for sharing your experience! We're sure Leaoni is looking forward to those pictures!😊 …
5/5
GoogleBought a house through mortimers chloe and tom are most helpfull and very responsive also the little gift box was un expected but very thought full thanks guys 5⭐️
Good to hear you enjoyed the gift box Danny, glad we could help! Thanks for the review, we're wishing you all the best🙌 …
5/5
GoogleGood
Hello Farida Thank you for taking the time to leave this 5-Star review for our Swansea Lettings team, your rating means so much to us as a team and we are delighted that we were able to assist you. Kind Regards Jade and the team at Swansea Lettings
5/5
GoogleNice, friendly and professional agent
Hello and thank you so much for taking the time to leave this lovely 5-star review for our Swansea Lettings team. We will be sure to pass your kind words on to the team who will be delighted that you found your experience with the team Nice, friendly and professional. If we can be any further assistance please dont hesitate to come back to us Kind Regards Jade and the team at Swansea Lettings.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 7 Gold across six branches EA Masters 2022 winners
2021 3 Gold across three branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.
