Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
All 8 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
Showing 1,347 reviews on Google only. Show every review
4/5
GoogleEasy to find but on race days, apart from a few cones on the road there doesn't seem to be any marshalling going on. Not like at other circuits anyway so may be an issue when mega busy.
Hi thanks for the review but I think it was meant for another company. We are a UK based Estate Agents but the photos and review seem to be for a distribution company in the US
5/5
GoogleMany thanks to Molly and the team at Stockton Heath branch for their continued support during the recent sale of our house. You were all fabulous.
5/5
GoogleFriendly staff, on hand to help with any concerns or questions we had throughout the whole process.
5/5
GoogleStocton Heat branch is super friendly , welcoming and willing to give you helping hand , direct you on your property journey either seller / buyer / investor or someone who is in urge to get new roof over the head . We can only recommend.
5/5
GoogleExcellent staff a pleasure to deal with
1/5
GoogleAlways confusion which Ashton branch 😔 because no direct phone no on sale/to let boards. …
Hi, sorry to read this. If your ever unsure on which branch to call - call any. We're all connected to each other. Google will also tell you where the nearest branch is located.
5/5
GoogleAshton’s provided an amazing service in connection with the purchase of our house. Brad worked very hard to get things through and went above and beyond to keep things moving and to push to completion. I can’t recommend Ashton’s (Brad in particular) enough. Great team. Great service.
5/5
GoogleWhenever I visit Dawsons, staff is kind and keen to help even with things that are outside their scope of work. That shows true dedication!!
Hello Saeed, Thank you so much for taking the time to leave this 5-star review for our Marina office. We are delighted that we have been able to assist you and if we can be any further assistance in the future please don't hesitate to come back to us. Kind regards Kelly and the team at the Marina.
5/5
GoogleI could not be more grateful to have come across such an excellent team of professionals. Thank you Kelly, Lisa, Aisha and Alex for your patience, knowledge and unparalleled dedication to your profession and work ethics. Special thanks to Kelly who has been there for me every step of the way, from the day of the initial viewing and throughout the whole process of purchasing my property and beyond the day I moved in. You fully understood my personal circumstances and went those few extra miles for me without me even asking. You really know how to treat your customers and many could benefit from watching your work. 1mil ⭐
Good morning Livia The team is so grateful for the glowing review and it has been a pleasure to work with you. We take immense pride as a reputable, respected, and trusted agency with a longstanding history and affiliation with Swansea and our communities. We are passionate about helping and supporting our clients and we are thrilled that you are happy with the service and end result. All the very best, Kelly and the Marina team
5/5
GoogleWe sold our property with Dawson’s in the marina, with the property having completed last week. Our property was under offer within 3 weeks! Cannot recommend the team enough. Aisha, Lisa and Kelly held the viewings for our property and were fantastic in both selling and their immediate follow up of the feedback from the viewings. Proceeding the offer, Kelly was our main point of contact and she was absolutely brilliant! We spoke on a nearly day to day basis regarding updates, and our flat took just under 3 months to complete! Kelly was fantastic in following up with our buyers and buyers solicitor, her help massive pushed this sale along.
Good afternoonn Francesca We know how stressful the experience can be, so we always put ourselves in our clients' shoes and we aim to deliver no less than exceptional customer service. Thank you for your kind words and feedback for the team and please do not hesitate to pop into branch or call us if we can help with anything in the future. Best Wishes Kelly and the Marina sales team
5/5
GoogleWe have been with Dawson’s Lettings for 2 Decades successfully renting out our flat. The staff at Dawson’s Marina were always efficient and professional with a friendly manner. We live away initially in Australia and now in Scotland so for landlords looking for a property management company that live away you will be in safe hands with Dawson’s Marina. They responded to tenants issues very efficiently and keep you in the loop while they resolve. Recently we sold our flat and Dawson’s took care of that for us also, from start to finish Kelly and her team were proactive and were on the case and we had updates. Highly recommend Dawson’s Marina Swansea as our experience has been a very successful one. Thank you all at Dawson’s.
Dear Emma It has been fantastic working with you during the property transaction, and we are thrilled that you are so happy with the service throughout the process. Thank you for the delicious chocolates! They have been enjoyed by the whole team. The team are so grateful for the glowing review. We take immense pride as a reputable, respected, and trusted agency with a longstanding history and affiliation with Swansea and our communities. We are passionate about helping and supporting our clients and we are thrilled that you are happy with the service and end result. Wishing you all the best for the future and we hope to see you soon. All the very best, Kelly, Laura and the Marina Team.
5/5
GoogleI recently had the pleasure of working with Dawsons Estate Agents at The Marina, Swansea, and I couldn't be more impressed with their service. Kelly and Gemma's communication and thoughtfulness was exceptional throughout the entire process of my property purchase. Their professionalism and dedication made the entire experience smooth and stress-free. Kelly and her team went above and beyond to address any concerns and ensure that every detail was handled with care. Their expertise and commitment to customer satisfaction truly set them apart. I wholeheartedly recommend Dawsons Estate Agents to anyone in search of a reliable and trustworthy team for their real estate needs. I'm grateful for their support, and without a doubt, I would choose them again for any future transactions. Thank you, Kelly, Gemma, and the entire team at Dawsons, for your outstanding service!
Dear Cheryl It was a real pleasure working with you! Thank you very much for taking the time to write a review for the team and for such positive feedback on our service. Thank you for instructing us, your local agent and we hope to see you in the near future! Kindest Regards, Kelly and the Marina sales team
5/5
GoogleExcellent friendly and professional service throughout.
Good afternoon Mr Humphreys It has been great working with you and we are so pleased to be able to help you buy and sell! Many thanks for coming back to us! Best wishes Kelly and the Marina sales team
5/5
GoogleI recently had the pleasure of working with Dawson Estate agent marina branch Swansea viewing properties for my clients I must say Aysha one of the sales agents was extremely helpful knowledgeable professional and down to earth she took her time to explain everything in great details, I went to the office and they were closed but she was still willing to help me it’s one of the best estate agents I’ve ever worked with, Aysha introduced me to her manager Kelly who was very knowledgeable and pleasant I’m hoping we can close a deal soon I will highly recommend Dawson estate agent marina branch Swansea I would have given more than 5* if it was possible
Dear Raymond It is wonderful to hear such positive feedback for Aysha and the sales team - thank you for taking the time out of your busy day to leave a review! We have thoroughly enjoyed working with you and please do let us know if there is anything further we can help with at this stage. Best wishes Kelly and the Marina sales team
5/5
GoogleI've had an exceptional experience with Dawsons Swansea Marina as my letting agency. Throughout my year-long tenancy, they've been incredibly responsive and proactive, especially with maintenance issues. The entire team, with a special mention to the maintenance staff, has been consistently professional and helpful. Karen, who conducts quarterly inspections, deserves a special mention for her delightful demeanor and respectful approach. She always takes the time to chat and catch up, which I truly appreciate. My time in this flat has been wonderful, thanks in large part to the dedicated team at Dawsons. I couldn't be more grateful for their contribution to making my tenancy here so enjoyable. Highly recommend!
What a lovely kind review to read, thank you Elizabeth for taking the time to note the consistently professional service you have received from us during your year renting with us, and noting Karen individually also. It is testament to the teams dedication to see such glowing 5 * reviews for them, from the team at the branch to the property management to the finance and administration team in the back offices, they all play a part in the services we provide. We are very grateful for your future recommendations, we would like to wish all the very best in your new home. Kind regards Laura, the Marina team and our property management and administrative team here in Dawsons.
5/5
Google"After using Dawson's services to sell my property, I want to express my personal gratitude to Kelly, one of their sales team representatives. Kelly consistently displayed professionalism, drive, and enthusiasm throughout the sale process. Without her dedication, I believe my property would still be on the market. This is a great team with excellent communication that gets the job done."
Good morning Kevin It was a pleasure working with you. Thank you for your kind words and this 5* review, myself and the team really appreciate this. Should you need an agent in the future, we do hope you will come back to us, thanks again. Kelly and the Marina Team.
5/5
GoogleI cannot speak highly enough of the team at Dawson's. My property had been listed with another agent for a long time with no positive movement. When I switched to Dawson's, everything changed. From the start to the end of the process, the team displayed professionalism. Thanks to new pictures, their client databases, and effective marketing, we quickly received viewings, leading to offers. Communication was always efficient, timely, and honest. I received regular updates via emails and phone calls, along with knowledgeable advice. Dawson's made the sale stress-free and managed it better than I could have expected. I would wholeheartedly recommend them to friends and family, and I am delighted to provide them with a 5-star review. Thank you.
Hi Natalie, Many thanks for your 5 star review and such positive feedback, the team are very appreciative of your kind words. We are thrilled to have been able to work with you and help achieve the results you wanted. We're always very pleased to hear that our clients are happy with our level of service. It really is something we pride ourselves on. All the best, Kelly, Lisa, Aysha & Gemma
5/5
GoogleWithout Geraldine going above and beyond I think the sale would have failed. Very helpful all the way through, can’t recommend enough!
5/5
GoogleAbsolutely amazing service by Geraldine O Rourke. Highly recommended
5/5
GoogleGreat support throughout the buying of the property from Lewis at the Clitheroe office, responded to all my queries and was happy to help at all times!
5/5
GoogleI found everyone i dealt with to be professiobal and friendly especially Geraldine who was my main contact during the sale in difficult economic tines
5/5
GoogleHighly recommended. Ben gave us good advice on the value of our property, and this was followed up by Geraldine who kept us up to date and fully informed throughout the whole sales process. Having bought and sold many properties over the years, this must rate as possibly our best experience. Well done!
Thanks Sean, appreciate the feedback and glad we could help👍 …
5/5
GoogleGeraldine kept me up to date with my purchase and provided advice when I needed it. Helpful, friendly service at all times.
Thank you for sharing your experience😊 …
5/5
GoogleGeraldine was the perfect agent throughout all my process dealing with Mortimer’s and kept me well informed along the way while pushing it through as quickly as she could. A star service from me.
Glad we could help Jacob, thanks for the positive feedback and all the best with everything😎 …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 7 Gold across six branches EA Masters 2022 winners
2021 3 Gold across three branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.
