5/5
GoogleVery supportive estate agent.
Trusted Agent profile · Swansea
Verified
Dawsons estate agents in Swansea, Morriston, Swansea Marina and 3 more
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
All 8 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers147 reviews
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
Buyers94 reviews
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
Landlords33 reviews
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Tenants35 reviews
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Our offices
Dawsons's eight offices, most reviewed first. Each has its own page.
- Dawsons Swansea Sales11 Walter Road, SA1 5NF375 reviews · 266 on Google (4.2)12 in the last 90 days
- Dawsons Morriston Sales135 Woodfield Street, SA6 8AL338 reviews · 261 on Google (4.8)4 in the last 90 days
- Dawsons Marina Sales Lettings & New HomesUnit A, Meridian Bay, SA1 1PG307 reviews · 232 on Google (4.8)5 in the last 90 days
- Dawsons Mumbles Sales & Lettings77 Newton Road, SA3 4BN299 reviews · 237 on Google (4.8)5 in the last 90 days
- Dawsons Killay Sales419 Gower Road, SA2 7AN199 reviews · 163 on Google (4.7)1 in the last 90 days
- Dawsons Sketty Sales90 Gower Road, SA2 9BZ172 reviews · 135 on Google (4.7)4 in the last 90 days
- Dawsons Morriston Lettings134 Woodfield Street, SA6 8AL83 reviews · 57 on Google (4.8)2 in the last 90 days
- Fine and Country77 Newton Road, SA3 4BN12 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 1,347 reviews on Google only. Show every review
Google5/5
GoogleAbbey did a great job selling our property. A friendly efficient team.
5/5
GoogleMervin and Amy helped us sell our home. They were brilliant at communicating… answering emails, calls and texts on the same day. They kept the process moving, by talking to our solicitors and our buyer. They even calmed my nerves when needed 🫣 …
5/5
GoogleBriony has been very helpful in responding to our emails quickly and supporting with resolving problems in the property. Wonderful customer service.
Agent replied · 27 August 2026
Thanks for your review, your feedback is always appreciated!!
5/5
GoogleHi, Janice Freeman showed me round 3 properties today, she was so kind and helpful. I'm so pleased my 1st time looking at properties to rent was with someone like her. Thanks Janice. ✨
5/5
GoogleManning have been our agents for a few years now and we've always been pleased with the service.... especially Briony who has recently helped us find new tenants.... always keeping us up-to-date and well informed.
5/5
GoogleBriony has been very helpful in responding to our emails quickly and supporting with resolving problems in the property. Wonderful customer service.
Agent replied · 23 August 2026
Thanks for your review, your feedback is always appreciated!!
5/5
GoogleHi, Janice Freeman showed me round 3 properties today, she was so kind and helpful. I'm so pleased my 1st time looking at properties to rent was with someone like her. Thanks Janice. ✨
5/5
GoogleManning have been our agents for a few years now and we've always been pleased with the service.... especially Briony who has recently helped us find new tenants.... always keeping us up-to-date and well informed.
5/5
GoogleSmooth and efficient service. Helped us through the whole process. Would recommend. Thank you
Agent replied · 19 August 2026
Thank you for your kind words and for taking the time to recommend our services. We're thrilled to hear that you found our service smooth and efficient, and that we were able to assist you throughout the whole process. Your satisfaction is our top priority, and it's rewarding to know we met your expectations. If you or anyone you know ever needs our services in the future, please don't hesitate to reach out. Thank you once again for choosing us and for your recommendation!
5/5
GoogleGreat service, friendly staff, kept us up to date throughout the entire process. Would definitely recommend them to friends.
Agent replied · 19 August 2026
Hi Carl - glad to hear that you had a positive experience with us! We always aim to provide friendly efficient service and are pleased to think you thought we did
5/5
GoogleAll at Cresidential have been brilliant to deal with. Very efficient, professional and friendly service. Highly recommended .
Agent replied · 19 August 2026
Thank you for your kind words Lee, we are glad to hear that you had a positive experience with us! We strive to provide an efficient and professional service to all of our customers and are delighted that you are pleased with the level of service we provided.
5/5
GoogleC Residntial ,what can I say fabulous team always happy to help ,I popped in today to ask for some info from a property I rented through them in 2017 and nothing was to much trouble within 20 minutes a got what I needed ,so thanks again To Ang and her team and not forgetting George the dog 👌👍 …
Agent replied · 19 August 2026
Mark, we're thrilled to hear about your positive experience! Thank you for your kind words and for highlighting our dedication to service. It was a pleasure assisting you again, and we're glad we could provide the information you needed promptly. Ang, the team, and George the dog all appreciate your shout out and look forward to helping you anytime in the future
5/5
GoogleGreat team, the staff go the extra mile to achieve the highest of standards. Thankyou for your help in the sale of our property.
Agent replied · 19 August 2026
Will thanks so much for the 5-star review - hope the move went well :)
5/5
GoogleFab service from all the C Res team as usual. Dealt with them for many years and have always been delighted with the outcomes. Highly recommended!
Agent replied · 19 August 2026
Hi Nathan, thank you so much for your kind words! We're thrilled to hear that you've consistently had a positive experience with the team over the years. Your recommendation means a lot to us. If there's anything we can help you with in the future, get in touch !
5/5
GoogleFantastic personal service, all the staff were super helpful, from start to finish. Proactively working with us, for the best outcome for us. Would highly recommend, 5 stars
Agent replied · 19 August 2026
Hi Vikki thank you for the lovely review. We wish you both all the best in your fabulous new home 🏡 thanks for letting us be part of your journey 😀 …
5/5
GoogleThanks to angie and the team “ the I’m on it” phrase angie meant what she said it went to the wire and she never failed to deliver I would use over and over again the team are proactive in getting the job done and let’s face it that’s what we want at the same time down to earth and always have time to chat and have a little humour a great all round company thank you for the flowers and support xx
Agent replied · 19 August 2026
Thank you so much for the review. We always aim to go the extra mile for our clients. Hopefully you can all move on and enjoy your new homes ... at last!!!
5/5
GoogleExcellent company with a wonderfully engaging sales team. Now back with a lettings service that will blow your socks off too. Simply the best
Agent replied · 19 August 2026
Ian thank you so much for this fantastic review ... we know your standards are high so this means a lot.
5/5
GoogleC-Res have been incredible throughout and I cannot fault them. We are first time buyers and they have been so helpful is guiding us and answering any questions we have. The whole team have been there when we needed them and we are so grateful!!
Agent replied · 19 August 2026
Thank you so much for taking the time to share your positive experience with C-Res! We're thrilled to hear that our team was able to support and guide you through the process of being first-time buyers. Understanding that purchasing your first home can be a daunting task, we always strive to be as helpful and accessible as possible. Your feedback is greatly appreciated and we're so grateful to have had the opportunity to assist you. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Welcome to the C-Res family!
5/5
GoogleCannot recommend Ang and her team enough, they were so professional and responsive. The answered my questions and got back to me when I asked them too. Great photos and description of my property that led to lots of enquiries - they really do know how to do their job
Agent replied · 19 August 2026
Thanks Susie .. an absolute pleasure - you know where we are 👍 …
5/5
GoogleFrom the first time we met an agent of C Res we were impressed. We were viewing one of their properties. Feeling let down by the agents we had put out property on with, we quickly changed to C Res! No regrets, they had viewings booking in from day 1! All the staff were great! The property sold very quickly.
Agent replied · 19 August 2026
Hi Vanessa & Phil. It is always lovely to receive such positive feedback. You were a pleasure to deal with and all the team with you well in your new home
5/5
GoogleFantastic service from start to finish. Professional, friendly, nothing is to too small and very helpful. I sold my flat through them and my partner and myself brought a family home through them. They keep you up to date along the way and support you in any way the can. I would recommend them to everyone and if I need to definitely use them again. Thank you so very much. If we could give a 10 star rating we would.
Agent replied · 19 August 2026
Hi Katy thank you for the fabulous review - we hope you are both happy in your new home
4/5
GoogleMy family and I were struggling to find the right letting which ticked all the boxes to meet our needs (ie, Merl, our old dog had to be allowed and we have several vehicles to park) - the lovely Anna found us just the house we had been searching for in a great location. We've been moved in over a month now and even some snagging work and maintenance work needing to be done has been dealt with so smoothly and professionally. Communication has been first rate. It's a pleasure to speak to Anna, and nothing is too much trouble when you call the office team.
Agent replied · 19 August 2026
Hi Sue this is a lovely review to read - we hope you and your family enjoy this lovely home for many years to come.
5/5
GoogleHaving had a sale fall through with a previous agent, I was somewhat nervous as to how my sale would proceed. Right from the start James and the team made me confident that they would be able to sell my property, quickly and efficiently. They quickly placed my property on the market and the effort that was put in to sell the property was immense. Whilst the purchaser was somewhat difficult to deal with, they put my mind at ease and relentlessly pursued the sale for me, coordinating with my solicitor and keeping me fully informed throughout. Angi especially went over and above to make sure that I was looked after as their customer and it made me feel that I was the teams number 1 priority. I highly reccomend such a fantastic, communicative and professonal agency.
Agent replied · 19 August 2026
Thank you so much for this super review. We are so pleased we delivered over and above and exceeded your expectations 🙌 thanks for the donuts 🍩 …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Dawsons is among the RAN Awards 2025 winners.
- WinnerRAN Awards 2025: Marketing Campaign Award
- WinnerRAN Awards 2025: Community Champion Award
RAN Awards winners in three years, the group and its branches: 2025, 2023, 2017.
RAN Awards by year, 2023 to 2017
2023 1 award RAN Awards 2023 winners
- WinnerRAN Awards 2023: Best Agent in Region, South Wales
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, South Wales
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
The Negotiator Awards
Dawsons is among The Negotiator Awards 2025 winners.
- BronzeThe Negotiator Awards 2025: Regional Agency of the Year, Wales
- Highly CommendedThe Negotiator Awards 2025: Estate Agency of the Year (Medium)
Source: The Negotiator Awards 2025 winners and runners-up, as published.
EA Masters
Dawsons is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2026, 2025, 2022, 2021, 2020, 2019, 2018.
EA Masters by year, 2025 to 2018
2025 1 Bronze EA Masters 2025 winners
- BronzeEA Masters 2025: Innovation and Improvement Awards
2022 7 Gold across six branches EA Masters 2022 winners
2021 3 Gold across three branches EA Masters 2021 winners
- Branch Gold Award (3)EA Masters 2021
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Wales Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Wales Sales and Lettings
2018 1 Gold and 1 Silver EA Masters 2018 winners
- GoldEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Medium (6 to 20 branches)
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
More industry awards: Lettings Agency of the Year Awards
Lettings Agency of the Year Awards
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
- GoldLettings Agency of the Year Awards 2016: Best Wales Lettings Agency
Lettings Agency of the Year winners in five years, the group and its branches: 2016, 2015, 2014, 2013, 2012. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2015 to 2012
2015 1 Gold Lettings Agency of the Year Awards 2015 winners
- GoldLettings Agency of the Year Awards 2015: Best Wales Lettings Agency
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
- SilverLettings Agency of the Year Awards 2014: Best Wales Lettings Agency
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
- BronzeLettings Agency of the Year Awards 2013: Best Wales Lettings Agency
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
- SilverLettings Agency of the Year Awards 2012: Best Wales Lettings Agency (Small)
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Want Dawsons to help?
Send Dawsons a message.
Questions about Dawsons
Which Dawsons office has the most reviews?
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
Where are the Dawsons offices?
The eight Dawsons offices, by town:
- Fine and Country: 77 Newton Road, Mumbles, Swansea, SA3 4BN
- Killay: 419 Gower Road, Killay, Swansea, SA2 7AN
- Morriston Lettings: 134 Woodfield Street, Morriston, Swansea, SA6 8AL
- Morriston Sales: 135 Woodfield Street, Morriston, Swansea, SA6 8AL
- Mumbles Sales & Lettings: 77 Newton Road, Mumbles, Swansea, SA3 4BN
- Sketty: 90 Gower Road, Sketty, Swansea, SA2 9BZ
- Swansea: 11 Walter Road, Swansea, SA1 5NF
- Swansea Marina: Unit A, Meridian Bay, Swansea Marina, Swansea, SA1 1PG
What do sellers say about Dawsons?
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
What do buyers say about Dawsons?
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
What do landlords say about Dawsons?
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
What do tenants say about Dawsons?
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Has Dawsons won any awards?
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.
