Trusted Agent profile Β· Swansea

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Dawsons estate agents in Swansea, Morriston, Swansea Marina and 3 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

1,720 reviews across 8 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,348

Reviews on Google

All 8 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

14

Reviews on Trustpilot

All 8 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dawsons's eight offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,347 reviews on Google only. Show every review

5/5

Google

Rating only, no written review.

Recruiting Β· 26 April 2025 Β· Dawsons Morriston Lettings

Agent replied Β· 30 May 2025

Thank you so much for the 5-star rating. We are really grateful for your support and pleased to hear you had a positive experience with our Morriston lettings team. If there's anything more we can help with, we're always just a call or message away. Have a great weekend. Naomi - Marketing

1/5

Google

Avoid!!!! So rude and such bad customer service. Phoned up to enquire about rentals to speak to a lady who was very abrupt and so unhelpful and hung up when I was explaining what I was looking for. Very disappointing as really keen on some of the properties but would never give these agents a penny of my money out of principal now. Live next door to their building and tried to go in for help that was even worse- staff are so unfriendly and uncaring can’t imagine what it must be like to actually rent with them. Please look elsewhere

Jack Β· 14 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 8 May 2026

Good morning Jack We would really like the opportunity to discuss this review further with you so we can establish the branch, team that you refer to, to be able to look into this further ASAP. If you could please email info@dawsonsproperty.co.uk or call 01792 633267 we would really appreciate your time today. With thanks Naomi - Marketing

5/5

Google

Rating only, no written review.

Ehsan Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 13 April 2026

Good afternoon Thank you so much for leaving us a 5-star rating, we really appreciate you taking the time to highlight your positive experience with us. Kelly was extremely pleased we were able to secure you a property and we look forward to supporting you throughout your time at the property with us. Thank you Jade and the Swansea Lettings Team

4/5

Google

Rating only, no written review.

Khristian Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 10 January 2025

Thank you so much for the 5-star rating. Your support means a great deal to the Swansea Lettings team. Best regards, The Dawsons Swansea Lettings Team

5/5

Google

Fantastic house

Felix Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 10 January 2025

Hello Thank you so much for your 5-star review. We're delighted to hear you're happy with the house. If you need any assistance in the future or have any questions, don't hesitate to reach out to us. Thank you again Jade and the Swansea Lettings Team

5/5

Google

Rating only, no written review.

Olamide Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 25 October 2024

Good afternoon Thank you so much for the 5-star rating for us today, we are so grateful for this review for our Swansea Lettings team. Your support and recommendation is important to us, and if there's anything more we can do for you, please don't hesitate to reach out. Best regards, Laurence and the Swansea Lettings Team

5/5

Google

Rating only, no written review.

Shoaib Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 25 October 2024

Good afternoon, Thank you so much for your 5-star review this morning. It is great to know that you had a positive experience with us. Thank you for choosing Dawsons. Best regards, Jade and the Swansea Lettings Team

1/5

Google

Rating only, no written review.

Jodie Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 25 October 2024

Thank you for your feedback. It is a shame to hear that your experience didn't meet your expectations. At Dawsons, we strive to provide the best service possible, and we’d like to understand your perspective, if you would like to provide us with any information please feel free to email info@dawsonsproperty.co.uk so we can address any concerns and work towards a resolution. Best regards, The Dawsons Team

5/5

Google

Rating only, no written review.

Jubin Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 25 October 2024

Thank you for your 5-star rating. We’re thrilled to know you had a positive experience with us. If there’s anything more we can do for you in the future, don’t hesitate to reach out. Your support means a lot to the team here in our Swansea lettings team Best regards, Jade and the Swansea lettings team

5/5

Google

Professional and efficient lettings service. Jack was great and very helpful.

Nick Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 25 October 2024

Good afternoon Nick Thank you for taking the time to leave us a 5-star review over the weekend. We are delighted to hear that you found our lettings service professional and efficient. Jack will be thrilled to know his efforts were appreciated and that he could be of help. We hope you settle in well to your new home. If you need any further assistance or have any questions, please don't hesitate to reach out, we would be happy to help. Best regards, Jade and the Swansea Lettings Team

5/5

Google

Great service and help. Gethin has really been great to deal with and helped throughout the processπŸ«±πŸ»β€πŸ«²πŸΌ …

Adam Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 25 October 2024

Good morning Thank you so much for your 5-star review. It’s great to hear that Gethin has provided great service and support throughout your letting process. We truly appreciate your feedback and are here for anything you need in the future. Thanks again for choosing Dawsons. From Jade and the Swansea Lettings Team

5/5

Google

Rating only, no written review.

SAM Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 25 October 2024

Hi Sam Thank you so much for the 5-star rating this weekend, we are so pleased to know you had a positive experience with our Swansea Lettings team. Your support and recommendation means the world to us, and if there's anything more we can do for you, please don't hesitate to reach out. Best regards, Laurence and the Swansea Lettings Team

1/5

Google

I was hoping for faster work, but was disappointed

Dmytro Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 25 August 2024

Hello Dymtro Thank you for taking the time to provide us with your 1 * review recently with your noted comments. Whilst we strive to provide all our clients with the very best service, we do also understand that each and every experience will differ from person to person and would truly appreciate if you would mind explaining further your disappointment and need for faster work either by reply to this or by a confidential email to info@dawsonsproperty.co.uk, so we can ensure we understand where you feel we fell short of our current customer service levels. We look forward to hearing from you, with thanks Laurence and the team at Swansea Lettings.

4/5

Google

Very good service in letting our 3 bedroomed flat in Uplands. Kelly was very professional and extremely good. Would recommend Dawsons for lettings.

Martin Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 25 August 2024

Hi Martin, Thank you for your kind words and for taking the time to leave us a review. We’re delighted to hear that you had a positive experience letting your flat in Uplands with us. Kelly will be especially pleased to know that her professionalism made a difference in your experience. We truly appreciate your recommendation and look forward to assisting you with any future property needs. If there’s anything else we can do for you, please don’t hesitate to get in touch. Best regards, Laurence and the Dawsons Swansea Lettings Team

5/5

Google

I recently moved the management of a rental property from an another estate agent over to Dawsons. The whole process has been a seamless success. Kate has kept me informed at every stage and has been most helpful with me and my Tenants. Would highly recommend Dawsons as a professional and friendly estate agent.

Anthony Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 25 August 2024

Hi Mr Blount Thank you so much for taking the time to leave this lovely 5-star review, it has been a pleasure to assist you with your agency move and we hope that we can continue working together for many years to come. We work hard to deliver a great customer service and experience and receiving reviews such as this let us know we are on the right path. Thank you once again Kate, Swansea Lettings

5/5

Google

Gethin is a top bloke, was well informed about the property and polite, got back to me quickly about my application for a flat.

M Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 25 August 2024

Good Morning, Thank you so very much for taking the time to leave a great review for Gethin in our Swansea Lettings office. It is great to read that you had an excelent experience with our team and really appreciate you taking the time. If we can assist you with anything further, please do not hesitate to come back to us. Thank you once again Kind Regards Laurence and the team at Swansea Lettings.

5/5

Google

As always Dawsons service is very professional, informative and efficient. Gethin has been very welcoming in the whole process.

Jahangir Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 25 August 2024

Good Morning. Thank you so very much for this lovely review for Gethin in our Swansea Lettings office, we work hard to deliver an exceptional customer service and experience and so are delighted to hear that Aled delivered this. We will be sure to pass your kind words on to Gethin. Kind Regards Laurence & the team at Swansea Lettings.

5/5

Google

My time at Park Buildings has been very comfortable, and very convenient. Sadly now I have finished my studies I have to move out, would happily stay here otherwise. Dawsons have always been helpful, easy to deal with, and quick to respond to any queries or issues. They have been a pleasure to deal with.

Tony Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 4 July 2023

Hello Tony Thank you for taking the time to leave this 5-star review for our Swansea lettings office, we do pride ourselves on delivering an excellent customer service and experience at all times and so are so very grateful for you taking the time to leave a review of your experience. Kind Regards Jade and the team at Swansea Lettings.

5/5

Google

Very professional and exemplary service from start to finish

Lisa Β· 11 April 2025 Β· Dawsons Morriston Lettings

Agent replied Β· 30 May 2025

Thank you so much for your kind words and 5-star review. We are thrilled to hear you received a professional and exemplary service from start to finish. We always strives to deliver a seamless experience, and your feedback means the world to us. Thanks again Laurence and the team at Morriston Lettings

5/5

Google

Just exchanged on a property with David and had amazing experience from start to finish with the team. He has been a pleasure to work with and look forward to continue growing my portfolio with his help!

Jordan Β· 31 March 2025 Β· Dawsons Swansea Sales

Agent replied Β· 3 June 2025

Thank you so much for your fantastic review. We're thrilled to hear that David and the team provided such a great experience throughout your property journey. It sounds like this review was meant for our Swansea Sales team, but we truly appreciate your kind words. Wishing you all the best with your growing portfolio, and we look forward to working with you again in the future! Thanks Jade (Swansea Lettings Manager)

5/5

Google

Dawsons were excellent in helping us sell our home last September. Communication was great, lots of viewings, and it felt like they had our best interests at heart the entire time.

Joe Β· 24 March 2025 Β· Dawsons Mumbles Sales & Lettings

Agent replied Β· 17 April 2025

Thank you so much for your kind words and for trusting us here at Dawsons with your home sale. We are delighted to hear that you had a great experience with us here in the Mumbles sales team. Ensuring clear communication, generating strong interest, and always acting in our clients' best interests are at the heart of what we do. Wishing you all the best in your new chapter, always here to help. Emma and the Dawsons Mumbles Sales Team

5/5

Google

After a rocky start, problems were resolved and the viewings came in thick and fast! I have now sold my property and am delighted! Thanks very much Dawsons!!

Barbara Β· 24 March 2025 Β· Dawsons Morriston Sales

Agent replied Β· 23 October 2024

Hi Barbara, Thank you for your 5-star review. It’s fantastic to know you're delighted with … More

5/5

Google

Excellent service from dawsons. I'm in the process of buying a house and the service have been incredible. Liz and Nathan helped me a lot with the viewing and helping me decide on buying a home. Andrea and Stephanie have always been available whenever I needed them. They guidance on the process was very informative and helpful.

LEEBA Β· 24 March 2025 Β· Dawsons Morriston Sales

Agent replied Β· 27 August 2024

Hello Leeba Thank you so much for your wonderful review. We’re thrilled to hear that your … More

4/5

Google

Rating only, no written review.

C Β· 20 March 2025 Β· Dawsons Marina Sales Lettings & New Homes

Agent replied Β· 20 March 2026

Good morning Thank you for your rating, we are glad you had a positive experience with our Marina team (Sales, Lettings and Land & New Homes). If there’s anything we can do to make your next experience a 5-star one, we’d love to hear your feedback. Feel free to reach out, we’re always happy to help. Kind regards The Marina Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Dawsons is among the RAN Awards 2025 winners.

RAN Awards winners in three years, the group and its branches: 2025, 2023, 2017.

RAN Awards by year, 2023 to 2017

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

The Negotiator Awards

Dawsons is among The Negotiator Awards 2025 winners.

Source: The Negotiator Awards 2025 winners and runners-up, as published.

EA Masters

Dawsons is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2026, 2025, 2022, 2021, 2020, 2019, 2018.

EA Masters by year, 2025 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: Lettings Agency of the Year Awards

Lettings Agency of the Year Awards

Dawsons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in five years, the group and its branches: 2016, 2015, 2014, 2013, 2012. A Lettings Agency of the Year winner every year since 2012.

Lettings Agency of the Year by year, 2015 to 2012

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

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Questions about Dawsons

Which Dawsons office has the most reviews?

Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.

Where are the Dawsons offices?

The eight Dawsons offices, by town:

What do sellers say about Dawsons?

147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.

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