5/5
My family used the rothwell team to purchase their new home and they were amazing! Thank you so much!
Agent replied · 16 May 2026
Pleased we could support your family Anaiya, thanks!

Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
All 8 offices
Send Dawsons a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2025, 2023, 2017.
2023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2026, 2025, 2022, 2021, 2020, 2019, 2018.
2025 1 Bronze EA Masters 2025 winners
2022 7 Gold across six branches EA Masters 2022 winners
2021 3 Gold across three branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2016, 2015, 2014, 2013, 2012. A Lettings Agency of the Year winner every year since 2012.
2015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Showing 1,347 reviews on Google only. Show every review
5/5
My family used the rothwell team to purchase their new home and they were amazing! Thank you so much!
Pleased we could support your family Anaiya, thanks!
5/5
We have been looking for a property in the area for a few months. Last Friday a new property, just what we had been looking for, came on the market. Thanks to Tracie's friendly and superb proactive approach a week later we have had our offer accepted!
This is great to hear Sue, all the best going forward. Thanks!
2/5
After months of trying to sell my house with another estate agents, I thought that Dawson's were the right people to help us move on, however, I was wrong. They valued our house a lot lower than other estate agents, granted their valuation might have been more realistic. We had many viewings in the beginning and led to an offer which we accepted. I hadn't heard anything off Dawsons for weeks regarding the sale and we were under a little pressure as we wanted a house up for sale but the seller wouldn't except our offer until we were further along in the chain. I asked Dawson's if they would just contact our buyer to see how things were but unfortunately, they said they don't work like that. Therefore, I took matters into my own hands and contacted the buyer (As they left me their number) only to find out they pulled out weeks prior which we wasn't informed. This made us angry, especially after a lady knocked our door the week before to ask if the house had sold because Dawson's had been turning her away for weeks before we even accepted an offer! This made us wonder, how many other people they turned away?! Apparently, if they don't have other bookings booked in, they will refuse as they like to do block bookings. In the end, I started showing viewers around no matter what time or day in the week, so basically doing their job for them. Anyway, I got back in touch with the lady who knocked the door and we agreed a sale between ourselves and once Dawson's found out they were adamant they were taking over and still expected the fee. I understand we were still in contract but they didn't do anything to sell our house as they actually turned our buyer away and I believe if she didn't knock my door, the house would still be up for sale today. Luckily, everything went through in time to get the house we wanted but Dawsons nearly cost us our new home. A part of me wish I stayed with the original estate agents as I believe we would have had more for the house and the communication was so much better and more frequent. Dawsons get 2 stars for listing the property and taking some good quality photos.
Good afternoon Daniel Thank you for sharing your detailed feedback. We are grateful you have taken the time to share your views of your experience and regret that it didn’t meet your expectations. As you may recall, we worked together in July of this year to resolve the issues you mentioned, and at that time, we believed everything had been addressed. As you kindly note, we aim to provide realistic valuations for all our clients, allowing them to make informed decisions on their forward property journey from the outset. Our team proactively handle all buyer enquiries, following our viewing procedures at all times, both to protect the vendor, prospective purchasers and a smooth transaction at all times. Whilst our procedures were discussed at length in July with yourself we would be more than happy to clarify these once more should you wish. It was a shame there was a delay in your initial buyer communicating with ourselves that they were no longer proceeding with the purchase, causing stress to yourself during what we know is already a challenging time, we were however extremely pleased to be able to support you through to completion of sale, ensuring everything went through in time to get the house you wanted. Thank you for trusting us to list your home for sale. We take on board all feedback received to ensure we refine our processes to move forward and improve on our client experience where possible. We hope you have settled into your new home and should you wish to discuss this further, please feel free to reach out to me directly. Kind regards Sharon Mayes
5/5
Gethin was nothing short of a life-saver, quick responses, a friendly attitude, and got us the result we were looking for.
Hello Thank you for your lovely feedback! We are so pleased to hear that Gethin’s quick responses, friendly approach, and dedication made such a difference in achieving the result you needed. I will be sure to pass on your kind words to him, they’ll mean a lot! Have a great weekend. Jade and the Dawsons Swansea Lettings Team
5/5
I’ve viewed a few properties with mannings and the team are so lovely and helpful!
Thanks Libby! We are pleased that you are satisfied with our services.
5/5
Very helpfull and supportive with all my requests and needs, couldn't ask for a better team of people supporting me with the multiple properties I have bought and sold through them
Thanks Andrew for the lovely review and we hope that our relationship will continue with further success!
5/5
The team were so helpful when dealing with my enquiries, highly recommend!
Thank you! This is wonderful to hear.
5/5
My family used the rothwell team to purchase their new home and they were amazing! Thank you so much!
Pleased we could support your family Anaiya, thanks!
5/5
We have been looking for a property in the area for a few months. Last Friday a new property, just what we had been looking for, came on the market. Thanks to Tracie's friendly and superb proactive approach a week later we have had our offer accepted!
This is great to hear Sue, all the best going forward. Thanks!
5/5
We are delighted with the level of service we have been receiving from Catherine for our purchase. She is always available to answer questions and is proactive in her approach. She has made the initial stage of our purchase very efficient. Thanks Catherine.
Thank you Justine!
5/5
Emma and Raphael are very professional, supportive and always available. We had an amazing experience with their agency. From start to the end, they ensured that everything is handled meticulously. Whenever we faced any problems, they …
Thank you for the review. You have been a pleasure to work with we wish you health and happiness in your new home.
5/5
It was pleasant to work with a local company who hopefully had their finger on the pulse of the Eynsham market. Going through a turbulant time politically with a General Election was smoothed out by the staff and even a change of Solicitor did not phase them.
Thank you, Roger. A pleasure to work with you.
5/5
Rating only, no written review.
Thank you for your 5 star review Bernard. We were delighted to see the sale reach a successful conclusion.
5/5
Excellent agent
Thanks for the review Guy, I'm glad we got it through within the desired time frame. Good work by all involved!
5/5
Really good estate agents with very helpful and friendly service. We would especially like to recommend / thank Mervyn and Amy who helped and supported us with the purchase of our house. Would 100% recommend.
Thank you for your kind review, I hope you are slowly getting settled in your new home. We got there in the end!
5/5
Good service and helpful when buying a property. The personal service from this office was very professional and I was kept informed and provided with information when requested. Excellent local knowledge. Thank you
Thank you for the kind review Sue, I'm delighted you finally secured the property, no doubt we will see you regularly around the village.
5/5
Mervyn and Amy did a fantastic job helping us buy our dream house near Bampton. The property was a renovation project with lots of potential, and they supported us at every step. They helped us negotiate a fair price and communicated efficiently with the seller regarding various issues raised during multiple surveys. They also kept the sale on track while the grant of probate was pending. Agents were very accommodating with multiple visits from surveyors, tradespeople, and our architect, even helping to move items to the driveway before completion day. We would highly recommend them!
Thank you for your lovely review, Yaro. We're delighted to have been part of your property journey and so pleased you secured this property. We take pride in offering exceptional service and are thrilled to have made your purchase experience successful. Your recommendation is greatly valued.
5/5
The company is excellent. Everything is well organised and efficient. They execute everything with a minimum of fuss. Most importantly they communicate every action n however minor, meaning you can have confidence in the whole process. Highly recommended!
Thank you, David. I'm pleased you were satisfied with our service; it was lovely working with you.
5/5
Thank you Alex for sorting out all the repairs work for me. You’re always so helpful.
Thanks Ifrah!
5/5
Great lettings agency, always eager to help and fast replies from our friendly property manager Teddy!
Thanks Mollie, glad to help!!😎 …
5/5
Great service, Luke is a great property manager who is incredibly attentive and any issues raised is dealt with in a very professional manner
Thanks Dane!
5/5
Katie does a great job looking after my two properties. She is quick to deal with issues and to contact me with solutions.
Thanks Patricia
5/5
Lily is always helpful, friendly, and professional. She responds quickly and makes everything easy. Nothing is ever too much trouble for her. Thanks!
Thanks Natasha😊 …
5/5
Great customer service from Alice. She was a huge help with renting my flat. She is a very friendly person with a very pleasant attitude. I highly recommend her.
Thank you, glad Alice could help with your rental😊 …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.