Trusted Agent profile · Swansea

Verified

Dawsons estate agents in Swansea, Morriston, Swansea Marina and 3 more

4.7

★★★★★ Excellent

1,720 reviews across 8 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,348

Reviews on Google

All 8 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

14

Reviews on Trustpilot

All 8 offices

Want Dawsons to help?

Send Dawsons a message.

What do you need help with?

Dawsons will use your details to contact you about this. See our privacy notice.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dawsons's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Dawsons is among the RAN Awards 2025 winners.

RAN Awards winners in three years, the group and its branches: 2025, 2023, 2017.

RAN Awards by year, 2023 to 2017

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

The Negotiator Awards

Dawsons is among The Negotiator Awards 2025 winners.

Source: The Negotiator Awards 2025 winners and runners-up, as published.

EA Masters

Dawsons is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2026, 2025, 2022, 2021, 2020, 2019, 2018.

EA Masters by year, 2025 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: Lettings Agency of the Year Awards

Lettings Agency of the Year Awards

Dawsons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in five years, the group and its branches: 2016, 2015, 2014, 2013, 2012. A Lettings Agency of the Year winner every year since 2012.

Lettings Agency of the Year by year, 2015 to 2012

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

Reviews on Google

Showing 1,347 reviews on Google only. Show every review

5/5

Google

This is the second time that Dawsons has helped me with a house sale. Once again, I’ve been impressed by the efficiency and good communication from Dawsons. Andrea has been so helpful with sound advice, and Danielle, Caitlin and Alice have all been a pleasure to deal with. In particular, some of our buyers have also complemented the team.

Sian · 8 October 2025 · Dawsons Morriston Sales

Agent replied · 4 May 2025

Thank you so much for your kind words and continued trust in Dawsons, it really means a lot to us. We're so pleased to hear that your experience was once again a positive one, and that Andrea, Danielle, Caitlin, and Alice were able to support you every step of the way. It’s always extra special to hear that our buyers were equally impressed with the service. Wishing you all the very best and thank you once again for choosing Dawsons. Have a great weekend Naomi - Marketing

5/5

Google

Excellent and professional service! Andrea and Stephanie always prioritised my best interests and provided outstanding support. They secured a buyer for me within just two weeks, even during the Christmas period! Throughout the complex process of selling my house, they were always willing to help and offer guidance. I highly recommend their services.

袁野 · 8 October 2025 · Dawsons Morriston Sales

Agent replied · 13 November 2025

Thank you for your fantastic review! Andrea and I are delighted to hear you felt we provided outstanding support, it was great to secure you a buyer so quickly, even over the Christmas period! Selling a home can be a complex journey, and we’re so pleased we could guide you through it with professionalism and care. We truly appreciate your recommendation and wish you all the best in your next chapte. Stephanie and the team at Morriston

5/5

Google

I honestly can’t thank Callum and Teresa at the Garforth branch enough. They managed to get me an offer after just three days on the market! The whole process has been so smooth from my very first enquiry right through to having the photos taken. They’ve kept me updated every step of the way, and it’s made everything so easy and stress-free.

Sarah · 8 October 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 8 July 2026

Thanks Sarah, we are very happy we could make your experience positive!

5/5

Google

Great service from Emma and her team in Mumbles office. They are all very friendly, knowledgeable and approachable and answered any queries that we had swiftly. Also a huge thanks to Claire for liaising between solicitors (which wasn’t always easy). She was amazing and was great at chasing things up. Thank you to you all, very happy with their service.

Karen · 6 October 2025 · Dawsons Mumbles Sales & Lettings

Agent replied · 20 March 2026

Thank you so much for taking the time to leave such a wonderful review over the weekend. I am so pleased to hear that you found the whole team here in our Mumbles office friendly, approachable, and helpful throughout your journey. I’m especially pleased that Claire’s hard work in keeping everything on track made such a difference for you, I’ll be sure to share your kind words with her. It means a great deal to us to know that you’re happy with the service you received, and we wish you all the very best for the future. With thanks again Emma and the Mumbles Sales Team

5/5

Google

I recently sold my house through Dawsons Estate Agents, Morriston and I couldn’t be happier with the experience. They were efficient, helpful, and clearly very knowledgeable, which made the entire process smooth and stress-free. They kept me updated throughout, communicated everything clearly, and were always approachable and personable. I really appreciated that they offered support and guidance without ever being pushy, which helped me feel confident and at ease. The whole process was seamless from start to finish, and I would highly recommend Dawsons to anyone looking to sell or buy a home.

Laura · 6 October 2025 · Dawsons Morriston Sales

Agent replied · 13 November 2025

Thank you so much for your kind words and for taking the time to leave such a wonderful review. We are absolutely delighted to hear that your experience with our Morriston team was such a positive one. Making the selling process smooth and stress-free is exactly what we aim for, and it's great to know you felt supported and well-informed throughout. We’re especially pleased that you found our team approachable and never pushy, that balance is so important to us. Your recommendation truly means a lot, and on behalf of everyone at Dawsons Morriston, thank you once again and we wish you all the best in your new chapter. Kerry and the team at Dawsons Morriston Sales

1/5

Google

We have used their service twice and both times we are very disappointed.When we went to their office, they just wrote down the postcode of the available rent flat on a piece of paper and told us to come and see the flat.but every time they said the landlord did not want to give us the flat ‘because of the baby.We faced at second time today.Just like they say "if we have babies we should sleep on the road." At least they did not get a single call about available flat when we go to the office in next time. We are facing difficulties carry a newborn baby and paid for taxies went to the location on time.but who care?they don't. After went to the location they always simply said the landlord did not want to. Why can't you talk to the landlord and give the right details without harassing the customer? If you staff have such a bit of knowledge, the customer will not be inconvenienced and this kind of bad review will not be posted. Please make sure at least not to harass your future customers and be responsible. anyway the worst service I ever used.👎

Nadeesha · 2 October 2025 · Dawsons Swansea Sales

Agent replied · 13 April 2026

Good afternoon Thank you for your feedback and comments. Our agents are extremely mindful when discussing options of lettings, with prospective tenants. We had discussed on various occasions if children were moving with you, so we could in turn recommend suitable properties for you to view. After discussions with a number of staff, we established that most of our one bedroom apartments, were not available or suitable for families, due to block management stipulations and landlords preferences. We are sorry we did not having anything suitable for you at this time. We wish you all the very best of luck in your property search. From Jade and the Swansea Lettings Team.

5/5

Google

I am very pleased with my experience working with Dawsons Estate Agency. It is the most customer-oriented organization I have come across. I would also like to express my gratitude to Gethin Holt, who was incredibly helpful in finding a rental home for me. Unlike other agents, he truly made me feel that I was treated as an individual, not just another client.

Svitlana · 2 October 2025 · Dawsons Swansea Sales

Agent replied · 30 May 2025

Thank you for taking the time to leave this lovely review for Gethin and thank you for choosing Dawsons to help you find your next home. We wish you all the very best in your new home and if we can be any further assistance please do not hesitate to come back to us or pop into the branch to see us. Kind Regards Jade & the team at Swansea Lettings.

5/5

Google

Teddy has been fantastic when I have needed anything and renting with MS has been an easy experience.

Robyn · 27 September 2025 · Dawsons Morriston Sales

Agent replied · 27 August 2026

Thanks Robyn, glad we could help😊 …

5/5

Google

As tenants we have always received outstanding service from all the guys at manning stainton. In particular Luke Whaler goes above and beyond and is a credit to the company

Adam · 27 September 2025 · Dawsons Morriston Sales

Agent replied · 27 August 2026

Thanks Adam for choosing us and leaving such kind words!

5/5

Google

My rental property was managed by Aishah from Manning Staintons. The tenants and I were super impressed by her efficiency in dealing with any issues. We were kept up to date with everything. I would like to thank her for her work and will not hesitate to use Manning Staintons in the future.

Dave · 27 September 2025 · Dawsons Morriston Sales

Agent replied · 27 August 2026

Thanks Dave! Glad you would not hesitate to use us again, wishing you the best.

5/5

Google

Review of Property Management Agent: Nicky Scales A heartfelt thank you for outstanding support and professionalism We have recently experienced an incredibly stressful period as landlords, spanning the last six months. Unfortunately, our tenant failed to pay rent, which led us to instruct solicitors to resolve the matter. Although the tenant has now vacated the property, they left the house in a truly appalling condition, one which was deeply distressing to deal with. Throughout this entire ordeal, our property management agent, Nicky Scales, has been nothing short of wonderful. Navigating the complexities of property law and tenant disputes can be overwhelming, but Nicky’s guidance made all the difference. She was always professional, patient, and exceptionally kind, gently leading us through every step and ensuring we felt supported and understood. Nicky’s expertise and dedication have been invaluable. She handled each challenge with remarkable composure and empathy, providing clear advice and reassurance when we needed it most. Her communication was prompt and thorough, making a daunting process far more manageable. We are truly grateful for her hard work and unwavering commitment to us. We wholeheartedly recommend Nicky Scales to anyone seeking a trustworthy and compassionate property management agent. Her professionalism and genuine care set her apart, and we feel very fortunate to have had her in our corner during such a difficult time.

Maralyn · 27 September 2025 · Dawsons Morriston Sales

Agent replied · 27 August 2026

Thank you Maralyn for taking the time to leave such a lovely review, all the best going forward!

5/5

Google

Great service from Emma and her team in Mumbles office. They are all very friendly, knowledgeable and approachable and answered any queries that we had swiftly. Also a huge thanks to Claire for liaising between solicitors (which wasn’t …

Karen · 26 September 2025 · Dawsons Killay Sales

Agent replied · 26 May 2026

Thank you so much for taking the time to leave such a wonderful review over the weekend. I am so pleased to hear that you found the whole team here in our Mumbles office friendly, approachable, and helpful throughout your journey. I’m … More

1/5

Google

Got too be the worst customer service Sent loads of emails phoned and nothing back Don’t think they want to sell properties

Michael · 26 September 2025 · Dawsons Killay Sales

Agent replied · 26 May 2026

Good afternoon, thank you for taking the time to leave your feedback. We’re sorry to hear you feel disappointed with your recent experience. … More

5/5

Google

Bryngelli Drive, Treboeth. From start to finish, the team at Dawson's has been exceptional. I met Andrea first and since that initial meeting all interaction with Andrea's team has felt very personal and made me feel that I am dealing with friends. The viewings and final accepted offer were handled very efficiently. I was warned by others I know that the process can be very stressful but having dealt with Dawson's I have to disagree with their warnings. Thanks to the efficient professional service provided my experience has been a relaxed one. I have been able to take a 'back seat' and due to the expertise and friendliness of all at Dawson's, I have enjoyed the ride. I am afraid to mention everyone I have dealt with by name in case I miss someone. So this thank you goes to everyone at Dawson's Morriston.

Stephen · 24 September 2025 · Dawsons Morriston Sales

Agent replied · 13 November 2025

Thank you so much for your wonderful review. I’m so pleased to hear that your experience with Andrea and the Morriston team felt personal and stress-free. We always aim to make the moving journey as smooth as possible, and it’s lovely to know you’ve been able to sit back and enjoy the process with us. I’ll be sure to pass on your kind words to the whole team, they will be delighted. Wishing you every happiness in your new home. Best regards, Kerry Senior Manager, Dawsons Morriston

5/5

Google

Teddy has been fantastic when I have needed anything and renting with MS has been an easy experience.

Robyn · 23 September 2025 · Dawsons Swansea Sales

Agent replied · 23 August 2026

Thanks Robyn, glad we could help😊 …

5/5

Google

As tenants we have always received outstanding service from all the guys at manning stainton. In particular Luke Whaler goes above and beyond and is a credit to the company

Adam · 23 September 2025 · Dawsons Swansea Sales

Agent replied · 23 August 2026

Thanks Adam for choosing us and leaving such kind words!

5/5

Google

My rental property was managed by Aishah from Manning Staintons. The tenants and I were super impressed by her efficiency in dealing with any issues. We were kept up to date with everything. I would like to thank her for her work and will not hesitate to use Manning Staintons in the future.

Dave · 23 September 2025 · Dawsons Swansea Sales

Agent replied · 23 August 2026

Thanks Dave! Glad you would not hesitate to use us again, wishing you the best.

5/5

Google

Review of Property Management Agent: Nicky Scales A heartfelt thank you for outstanding support and professionalism We have recently experienced an incredibly stressful period as landlords, spanning the last six months. Unfortunately, our tenant failed to pay rent, which led us to instruct solicitors to resolve the matter. Although the tenant has now vacated the property, they left the house in a truly appalling condition, one which was deeply distressing to deal with. Throughout this entire ordeal, our property management agent, Nicky Scales, has been nothing short of wonderful. Navigating the complexities of property law and tenant disputes can be overwhelming, but Nicky’s guidance made all the difference. She was always professional, patient, and exceptionally kind, gently leading us through every step and ensuring we felt supported and understood. Nicky’s expertise and dedication have been invaluable. She handled each challenge with remarkable composure and empathy, providing clear advice and reassurance when we needed it most. Her communication was prompt and thorough, making a daunting process far more manageable. We are truly grateful for her hard work and unwavering commitment to us. We wholeheartedly recommend Nicky Scales to anyone seeking a trustworthy and compassionate property management agent. Her professionalism and genuine care set her apart, and we feel very fortunate to have had her in our corner during such a difficult time.

Maralyn · 23 September 2025 · Dawsons Swansea Sales

Agent replied · 23 August 2026

Thank you Maralyn for taking the time to leave such a lovely review, all the best going forward!

1/5

Google

Got too be the worst customer service Sent loads of emails phoned and nothing back Don’t think they want to sell properties

Michael · 20 September 2025 · Dawsons Mumbles Sales & Lettings

Agent replied · 20 March 2026

Good afternoon, thank you for taking the time to leave your feedback. We’re sorry to hear you feel disappointed with your recent experience. Unfortunately whilst we tried to assist with your viewing requests, viewing options were limited due to the short timeframe available along with your time constraints, and also due to the occupation of the properties. We always aim to deliver the highest level of service, and understand that our Mumbles team are hoping to remain in contact to support you with your property search further. Naomi Marketing

5/5

Google

Angela at Rugeley Branch was super helpful, and always very prompt through negotiations. Professional, friendly and understanding. Thank you for everything. Excited to collect our keys tomorrow, and begin our next chapter xx

Chase · 19 September 2025 · Dawsons Marina Sales Lettings & New Homes

5/5

Google

In my own experience I have nothing but praise for Angel and the team for the advice and great customer service they provided me when dealing with the auction process selling a property. From initial contact through to completion , she explained every detail and provided advice so that I could make an informed decision without any sales pitch or pressure. Very easy to talk to and a credit to her profession and I would not hesitate to seek Dawson's out if I ever need an agent again. Thank you.

Mike · 18 September 2025 · Dawsons Swansea Sales

Agent replied · 13 April 2026

Hi Mike, Thank you so much for the 5* Review. We were all so happy to be able to help you to sell your inherited property. It's always great to hear the team are providing a high quality service and Angel in particular on this occasion! If you do ever need our services again, please don't hesitate to contact us. Many Thanks, David & The Auction Team

5/5

Google

Very helpfull and supportive with all my requests and needs, couldn't ask for a better team of people supporting me with the multiple properties I have bought and sold through them

Andrew · 16 September 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 16 May 2026

Thanks Andrew for the lovely review and we hope that our relationship will continue with further success!

5/5

Google

The team were so helpful when dealing with my enquiries, highly recommend!

Wardculture · 16 September 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 16 May 2026

Thank you! This is wonderful to hear.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Dawsons

Which Dawsons office has the most reviews?

Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.

Where are the Dawsons offices?

The eight Dawsons offices, by town:

What do sellers say about Dawsons?

147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent