Trusted Agent profile · Swansea

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Dawsons estate agents in Swansea, Morriston, Swansea Marina and 3 more

4.7

★★★★★ Excellent

1,720 reviews across 8 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,348

Reviews on Google

All 8 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

14

Reviews on Trustpilot

All 8 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers147 reviews

4.9 / 5 We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...HELEN, 28 November 2017Read all 147 from sellers

Buyers94 reviews

4.9 / 5 We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Jenni, 12 October 2017Read all 94 from buyers

Landlords33 reviews

4.9 / 5 All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Andrew, 12 October 2015Read all 33 from landlords

Tenants35 reviews

4.9 / 5 Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Matthew, 12 March 2018Read all 35 from tenants

Our offices

Dawsons's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Dawsons is among the RAN Awards 2025 winners.

RAN Awards winners in three years, the group and its branches: 2025, 2023, 2017.

RAN Awards by year, 2023 to 2017

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

The Negotiator Awards

Dawsons is among The Negotiator Awards 2025 winners.

Source: The Negotiator Awards 2025 winners and runners-up, as published.

EA Masters

Dawsons is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2026, 2025, 2022, 2021, 2020, 2019, 2018.

EA Masters by year, 2025 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: Lettings Agency of the Year Awards

Lettings Agency of the Year Awards

Dawsons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in five years, the group and its branches: 2016, 2015, 2014, 2013, 2012. A Lettings Agency of the Year winner every year since 2012.

Lettings Agency of the Year by year, 2015 to 2012

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

Reviews on Google

Showing 1,347 reviews on Google only. Show every review

5/5

Google

Lily Boswell is always helpful and responsive in all matters. It’s hassle-free to have the office in managing my letting property. Highly recommended.

K.Y · 23 October 2025 · Dawsons Swansea Sales

Agent replied · 23 August 2026

Thank you for the positive review!

5/5

Google

We can’t thank the team at Dawsons enough! They were a pleasure to deal with from start to completion, and provided a professional, friendly and faultless service. I would highly recommend them!

Faye · 20 October 2025 · Dawsons Mumbles Sales & Lettings

Agent replied · 20 March 2026

Thank you so much for your lovely review and recommendation! I’m so pleased to hear you felt the whole process was smooth and that the team delivered the service we always strive for. It was a real pleasure to be able to to assist you with this move, and on behalf of myself and everyone here at Dawsons Mumbles, happy new home, lets raise a glass to toast your new home, cheers. Warm regards, Emma

5/5

Google

Our house buying process took a little longer than we all expected, but the Dawson's team were with us every step of the way. Special mention for Claire Bayliss in sales, who helped to smooth through all the bumps and keep the channels of communication flowing. It was much appreciatedl. Thank you very much!

Sara · 20 October 2025 · Dawsons Mumbles Sales & Lettings

Agent replied · 20 March 2026

Are you ok with the reply below or do you want to tweak it at all? Thank you so much for your lovely review! We are so pleased to hear that, even with the longer process, you felt supported every step of the way. I know Claire will be especially delighted to receive your kind mention, she really does take pride in keeping everything running smoothly. Wishing you every happiness in your new home, from myself, Claire, and all the team here at Dawsons Mumbles. Thanks again Emma

5/5

Google

We found Dawsons, especially Emma Claire Alicia and the Saturday boy to be very helpful and efficient

Sandra · 20 October 2025 · Dawsons Mumbles Sales & Lettings

Agent replied · 20 March 2026

Thank you so much for your 5-star review! It’s lovely to hear that you found the team, including Claire, Alicia, and our Saturday assistant, so helpful and efficient. We really appreciate your kind words and wish you all the best from everyone here at Dawsons Mumbles. Warm regards, Emma

5/5

Google

Thank you for your professionalism, guidance, and compassion. Navigating the sale of my mum’s house while grieving and living in Australia was incredibly challenging, but you made the process so much easier. Jules Elliott

Julie · 20 October 2025 · Dawsons Mumbles Sales & Lettings

Agent replied · 20 March 2026

Thank you so much, Jules, for your kind and heartfelt words. We truly appreciate you taking the time to share your experience, especially given how difficult this time must have been for you. It was a privilege to help guide you through the sale of your mum’s home, and I’m so pleased we could make things a little easier from afar. Sending our very best wishes from all of us here at Dawsons Mumbles. Warm regards, Emma

5/5

Google

Kelly and the team went over and above to sell our home

Karen · 20 October 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 20 March 2026

Thank you so much for your 5-star review! It means a lot to hear that you felt we went over and above to sell your home. It was a real pleasure working with you both, and on behalf of myself and the whole Marina team, I wish you all the very best for the future. Also thank you so much for the lovely card, chocolates and cookies, the team are very grateful. Warm Regards Kelly

5/5

Google

Kelly gave me the confidence that I could sell at a decent price. After a short spurt of numerous viewings, Kelly achieved a good price. From start to finish, Dawson's felt like they were on the same team as me. They were professional, …

Michele · 18 October 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 20 March 2026

Good morning Michele I just wanted to take a moment to thank you for your kind words. It was truly a … More

5/5

Google

We have just purchased a Marina property via Dawsons Marina Branch . The transaction was quite complicated and took nearly 7 months arrive at completion. Throughout the entire period Kelly and her team were absolutely dedicated to keeping …

Julie · 18 October 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 20 March 2026

Thank you so much for your wonderful review. We are delighted to hear that you felt myself and the Marina team were able to support you through a complex transaction and keep everything on track. Communication and dedication are at the … More

5/5

Google

Excellent service from start to finish!!! We listed our home with Dawsons after having it on the market for 11 months with a very poor agent (PB), and Dawsons had it sold in just a few weeks. The …

James · 18 October 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 31 August 2025

Thank you so much for your kind words and glowing review. We are absolutely thrilled that you had such a positive experience with us here in the Marina Sales team. It’s fantastic to hear that myself (Kelly) and the team made a real … More

5/5

Google

Big thanks to the team for helping me sell my house! Kelly was super patient with me from start to finish, and I really appreciated all her support. Lisa & Jodie in sales were great, friendly, helpful, and made everything feel easy. And a …

Ehsan · 18 October 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 20 March 2026

Thank you so much for your wonderful review. We are so pleased to hear that Kelly, Lisa, Jodie, and Gemma made the whole experience of selling your home feel smooth and supported from start to finish. Your kind words mean a lot to the … More

5/5

Google

I had a great experience working with Dawsons Estate Agents in Swansea Marina. The team was professional, efficient, and always available to answer any questions throughout the process. Communication was excellent, and they made everything …

Gavin · 18 October 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 20 March 2026

Thank you so much for your fantastic review for our team here at Swansea Marina. … More

5/5

Google

Kelly was most helpful and encouraging when she assessed our cottage for sale. Aysha was always pleasant and helpful with our viewings of apartments. Throughout the process the support and friendliness of everyone including Lisa …

Merryl · 18 October 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 6 February 2024

Dear Merryl Was great to bump into you again Friday, we are really pleased to hear you have … More

5/5

Google

During my recent purchase of my property I was dealt with professionally in a timely manner from grace and the team

DAVID · 16 October 2025 · Dawsons Killay Sales

Agent replied · 16 May 2026

Thanks David!

5/5

Google

Fantastic communication from start to finish! Grace B was professional, friendly and always went the extra mile to make the process smooth and stress-free for us. I would highly recommend Grace and the team at the Accrington branch.

Kirsty · 16 October 2025 · Dawsons Killay Sales

Agent replied · 16 May 2026

Thank you Kirsty for the recommendation! It is really appreciated.

5/5

Google

Recently purchased my new home through Mortimer’s and was more than happy with the process from start to finish. A very professional and accommodating estate agents that helped with whatever I needed and always responded straight away. A special thanks to Alexandra who dealt with my purchase.

Karl · 16 October 2025 · Dawsons Killay Sales

Agent replied · 16 May 2026

Thanks Karl! Glad we could help, wishing you our best.

5/5

Google

Used manning Stainton to sell my late mother’s home . A fantastic service that was professional and courteous. Special mention to tracie from the rothwell office and Claire that kept in constant communication surrounding the sale and would …

Simon · 16 October 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 16 May 2026

Thanks Simon! We are happy we could make things straightforward for you, all the very best ahead.

5/5

Google

From start to finish Mannings were first class professional and friendly. They sold my house within 4 days and guided me expertly through the process. Special thanks to Cody Phoebe Jessica and James. I highly recommend Mannings.

Terry · 16 October 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 16 May 2026

Thanks Terry! Delighted you would recommend us.

5/5

Google

You will never find a better estate agent anywhere than Dawsons Marina branch. Gemma, Kelly, Lisa and all the team are at the top of their game always. They sold two properties for us in a few months, there were multiple legal complications but nothing could beat them. We owe them so much and are so so grateful to them for enabling us to live our best life now in West Wales

Katrina · 15 October 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 20 March 2026

What an amazing review, thank you so much for your kind words! It was a real pleasure for myself, Gemma, Lisa and the whole team to help you through the sales, even with the challenges along the way. We are absolutely thrilled that everything came together and that you’re now enjoying your new life in West Wales, you truly deserve it. Wishing you every happiness from all of us here at Dawsons Marina. Warm regards, Kelly

5/5

Google

Used manning Stainton to sell my late mother’s home . A fantastic service that was professional and courteous. Special mention to tracie from the rothwell office and Claire that kept in constant communication surrounding the sale and would bend over backwards to make sure we sold at the right price and things went smoothly 100% recommended !

Simon · 13 October 2025 · Dawsons Mumbles Sales & Lettings

Agent replied · 13 May 2026

Thanks Simon! We are happy we could make things straightforward for you, all the very best ahead.

5/5

Google

Excellent service from Dawson's Morriston branch.Andrea and the team have been very friendly and helpful during the stressful time of selling my mum's home.We were kept up to date on the progress of the sale,and were always available to …

Deborah · 12 October 2025 · Dawsons Morriston Sales

Agent replied · 13 November 2025

Thank you for your wonderful 5-star review! We're so pleased to hear that Andrea and the Morriston team were able to support you through the sale of your mum’s home. We understand that selling a property can be stressful, so we’re glad we … More

5/5

Google

Just want to say a big thank you to Emma, Andrea, Sam and Megan in the Sales Team and also to Claire in the Progression Team at Dawsons Estate Agents in Mumbles who have been brilliant to deal with from start to finish in offering help and advice in selling my property. At every stage throughout the whole process I was kept very well informed and updated. I can highly recommend Dawsons to anyone who is thinking of selling a property.

M · 8 October 2025 · Dawsons Mumbles Sales & Lettings

Agent replied · 31 August 2025

Good morning Thank you so much for your wonderful review. I am delighted to hear that you felt so well supported by myself, Andrea, Sam, Megan, and Claire throughout your sale. Keeping our clients informed and confident at every stage is really important to us, so it’s lovely to know that made a difference for you. Your recommendation means a great deal, thank you again for choosing Dawsons. Emma and the Sales team at Dawsons Mumbles

5/5

Google

Dawsons in Mumbles have been brilliant from start to finish . Never having had to sell a house before, they guided me through what turned out to be a lengthy process made more complicated by a family bereavement. Emma and her team ,especially Claire, have been fantastic , and I wouldn’t hesitate to recommend Dawsons as Estate Agents.

Lynne · 8 October 2025 · Dawsons Mumbles Sales & Lettings

Agent replied · 20 March 2026

Thank you so much for your kind words and for taking the time to share your experience. We are so pleased that Claire, and our team here at Mumbles were able to guide you through what we know was a challenging and emotional process. Your trust in us means a great deal, and it’s wonderful to hear that you would recommend Dawsons to others. Wishing you all the very best for the future. Thank you again Emma and the Dawsons Mumbles Sales Team

5/5

Google

I wanted to write this review as a thank you to Dawsons and especially to one of their agents, James Thimas. Until recently, I was a tenant at a property managed by Dawsons' Mumbles branch. I wanted to express my sincere appreciation for the outstanding service provided by James Thomas, who was responsible for overseeing the property throughout our tenancy of three and a half years. We are so happy and grateful to James for all the work he’s done. From the very beginning, James has been an exceptional point of contact, handling all matters between us and the landlord with professionalism, patience, and efficiency. Having rented several properties over the years, I can confidently say that James is by far the best agent we’ve ever had. He was always professional, always polite, kind, and reliable. His work ethic set him apart. Throughout our tenancy, we had few issues with the property and landlord, and James dealt with these situations in a very professional way. He made sure that our concerns were heard and addressed, keeping us informed every step of the way. His ability to communicate effectively and advocate on our behalf made a big difference to us as tenants. During the routine property inspections, James was always positive and encouraging, often commenting on how well we maintained the property. Our tenancy came to an end in mid-January 2025, and unfortunately, the process was not as smooth as we had hoped. The landlord raised claims and demands regarding the condition of the property, many of which were unreasonable and frankly unfounded. James, however, remained fair and objective. He recognised that we had left the property in an even better condition than when we first moved in and took the time to explain to the landlord why her claims were unrealistic and that it wasn’t our fault or responsibility for all of the issues that were raised. Thanks to his professionalism and mediation, the situation was resolved amicably, and we were able to recover our deposit in full. We can't express enough how grateful we are to James and Dowsons. His integrity, professionalism, and excellent service made a challenging process significantly easier for us. Because of James, we will not hesitate to recommend Dawsons to family, friends, and anyone looking for a reliable and trustworthy letting agency.

Dian · 8 October 2025 · Dawsons Mumbles Sales & Lettings

Agent replied · 3 June 2025

Morning Dian Wow and Thank you so much for taking the time to share such a thoughtful and detailed review. We’re absolutely delighted to hear about your positive experience with James and our Mumbles lettings team over the past three and a half years. James truly goes above and beyond to provide exceptional service, and we’re so pleased to know that his professionalism, support, and dedication made such a difference during your tenancy. Your kind words mean the world to us, and we’re especially grateful for your recommendation. Wishing you all the best in your new home. Kristian and the Mumbles Lettings team

5/5

Google

When deciding to list our house we had a few quotes from various estate agents and the pack Andrea put together was by far the most professional. Andrea and the team have been fantastic and been on hand at all times when needed. Thanks to Andrea and Dawsons Morriston team.

Scott · 8 October 2025 · Dawsons Morriston Sales

Agent replied · 13 November 2025

Thank you for your fantastic 5-star review! We're so pleased to hear that Andrea and the Morriston team stood out with their professionalism and support throughout your sale. Providing the best service possible is our priority, and it's wonderful to know we could be on hand whenever you needed us. Wishing you all the best, and if we can ever help again in the future, just let us know! Best wishes from all of us at Dawsons Morriston Sales.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Dawsons

Which Dawsons office has the most reviews?

Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.

Where are the Dawsons offices?

The eight Dawsons offices, by town:

What do sellers say about Dawsons?

147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.

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