Trusted Agent profile · Wales
★★★★★
4,651 reviews across 10 offices and 5 platforms
Darlows has 10 offices, in Merthyr Tydfil, Cardiff (five offices), Caerphilly, Pontypridd, Tonypandy and Brynmawr (Wales). Together they have 4,651 reviews on five platforms, rated 4.8 out of 5 overall.
4,271
Reviews on Google
All 10 offices
28
Reviews on Facebook
All 10 offices
2
Reviews on Yell
All 10 offices
346
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Lucy has provided us with superb services during the purchase of our house. She was of vital help because we wouldn't have been able to get the purchase through ...Read the review from sellers
Thank you to Lucy and of course all the other staff at Darlows Estate Agents. Lots of help given which to me as a single person was very invaluable.Read the review from buyers
Darlows's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleLeighton was very informative, he has a great local knowledge and offered me some great advice. He has kept me updated with new properties and has been very flexible with viewings. Top man!
Thank you for the review Pat. From Leighton on the Sales Team.
5/5
GoogleGreat customer service from leighton tapper at the merthyr branch. Stayed in constant contact throughout the process. Thanks leighton
Thank you for your review Dale. From Leighton on The Sales Team.
5/5
GoogleLeighton was amazing during our visits. Stepped back and let us explore the properties in our own time while answering any questions we had. Made us feel very relaxed and comfortable
Thank you for your review Charlie. From Leighton on the Sales Team.
5/5
GoogleLeighton shows great compassion for his job. He sat and listened to what my requirements was and was able to pin point house within my budget range. Leighton was able to provide me with a house viewing the following day which sparked enthusiasm for property searching. Leighton sends regular updates for future houses that could be of interest of myself as i search for my dream home
Thank you for the review Gareth. From Leighton on the Sales Team.
5/5
GoogleDarlows Estate Agents in Merthyr Tydfil have been brilliant. This is my first time renting and it all went really well and quickly. A special mention for Shauna who was with me every step of the way and was so professional and such a kind lady. Would definitely recommend this branch.
Thankyou Carole, I appreciate the good feedback :)
1/5
GoogleI had a viewing booked mid-week with Darlows, arranged four days in advance, and planned my schedule around it, including taking time off work. Despite this, I was informed on the day that the appointment had to be cancelled because the assigned staff member was unavailable, and apparently no one else could cover the viewing. For a company of this size, that is quite surprising. No proper alternative was offered on the same day, only a vague suggestion of “next week”, which is disappointing given how important timing can be when viewing properties. Overall, the experience felt poorly organised and not very considerate of clients’ time. I would expect a higher level of professionalism and flexibility, especially when appointments are booked well in advance.
We are very sorry to read your feedback and for the inconvenience caused on this occasion. Unfortunately, due to an unexpected emergency involving a member of our team, we were unable to carry out your viewing as planned. We fully appreciate how frustrating this must have been, particularly as you had arranged your schedule in advance. While an alternative appointment was offered, we understand that this may not have suited your availability at short notice. Please be assured that this is not reflective of our usual standards of service. We pride ourselves on being organised, professional and accommodating, however, on rare occasions, situations arise that are outside of our control. We genuinely value your time and feedback, and we would welcome the opportunity to restore your confidence in us. If you would be open to rearranging, please do get in touch and we will prioritise your appointment.
5/5
GoogleDarlows Estate Agents in Canton are outstanding! The team is professional, friendly, and highly knowledgeable. They made the buying, selling, and letting process smooth, efficient, and stress-free, keeping me informed every step of the way. Highly recommended for anyone looking for reliable and expert estate services!
Hello Mehedi, Thank you for your five star review, we appreciate your kind words and will feedback to the team.
5/5
GoogleWould like to say a big thanks to Hannah for all her help from my valuation and ongoing queries. Would highly recommend👍 …
Hi Luke, Thank you for leaving Hannah a 5* review. More than happy to help!
5/5
GoogleEmma showed us two properties and I really liked one of them And now currently in process of buying all thanks to Emma for explaining everything and being in the process.
Thank you for leaving Emma a review, she will be so pleased you are happy with her service.
5/5
GoogleI must say I am impressed with the level of professionalism, and support given to us by Emma Jones, she was very proactive throughout our viewing process, up until we got our offer accepted for our choice property.Thank you Emma for going above and beyond.
Thanks for such great feedback, Emma will be thrilled with such positive feedback.
5/5
GoogleSold my house with Darlows, Emma Jones was fantastic from start to finish, always responsive, clear, and easy to deal with. She kept us updated throughout and made the whole process feel straightforward and stress-free. Would definitely recommend her and darlows.
Thanks for great feedback on Emma's service, she will be thrilled.
5/5
GoogleDarlows Estate Agents in Rumney are fantastic! The team is professional, friendly, and extremely knowledgeable. They made the buying, selling, and letting process smooth, efficient, and stress-free, always keeping me informed. Highly recommended for anyone seeking reliable and expert estate services!
Thanks for your positive feedback, the team will be delighted.
5/5
GoogleDarlows Estate Agents on Albany Road are fantastic! The team is friendly, professional, and extremely knowledgeable. They made the buying, selling, and letting process smooth, stress-free, and transparent, always keeping me informed. Highly recommended for anyone seeking reliable and expert estate services!
Thank you for leaving a lovely review - is there anyone in-particular you wish to mention?
5/5
GoogleI had a fantastic experience working with Sophie throughout my tenancy process. From start to finish, she was professional, approachable, and incredibly helpful. She made what can often be a stressful process feel smooth and straightforward, always keeping me informed and answering any questions quickly and clearly. Sophie went above and beyond to ensure everything was handled efficiently, and her friendly attitude made a real difference. I truly felt supported at every stage, from viewing the property to signing the agreement and moving in. I would highly recommend Sophie to anyone looking for a reliable and dedicated letting agent. Thank you again for all your help!
Thank you so much for your kind words about Sophie. She is always happy to help @ Property management
5/5
GoogleI had an absolutely fantastic experience with Darlows Estate Agents in Llanishen! From our first meeting through to completion, the team were professional, friendly, and truly dedicated to helping us find the right property. Communication was clear and prompt at every stage they made a potentially stressful process feel smooth and straightforward. They really listened to what we wanted and worked hard to match us with suitable homes. The staff went above and beyond to keep us informed and made sure we understood each step of the transaction. I can’t recommend them highly enough a brilliant local estate agent who genuinely care about their clients’ needs!
Thank you for your 5 star review! the sales team
5/5
GoogleWe have to say . Louise Pinch has been our guide to putting our property on the market . She has communicated well in all aspects Been prompt . Courteous so helpful and there every step of the way . We didn't know were to begin louise has made us feel at ease . Always there for any assistance and help .Highly recommended
Thank you Helen
5/5
GoogleShauna has been really great thank you
Hi Mckenzie I will pass this over to Shauna
5/5
GoogleRating only, no written review.
5/5
GoogleI had a great experience with Shauna at Darlows. She was incredibly helpful, friendly, and always kept me updated every step of the way. Nothing ever felt like too much trouble, and she made the whole process so much easier and less stressful. It’s clear she genuinely cares about her clients. I’d definitely recommend her to anyone looking for a reliable and supportive estate agent.
Thankyou for your feedback Sujani I will pass this to Shauna
5/5
GoogleAmazing experience with Shauna, she’s very professional and so kind, I’ve been recommending to all my friends!
Thankyou for your feedback Ral, I will pass this to Shauna
5/5
GoogleHad a pleasure to do a house viewing with Annuja - very lovely, friendly, and warm person to deal with. 5 stars ✨✨✨✨
What a lovely review for Annuja you have left, Muntaha - thank you! She says it was a pleasure to meet you and your husband today and looks forward to helping you with your purchase. In the meantime. Best wishes, The Darlows, Albany Road Sales Team.
5/5
GoogleLouise came to value our house was really professional and friendly, answered all our questions and keeps us up to date on the progress. I would highly recommend.
Thankyou Wendy I will pass this onto Louise
5/5
GoogleEasy rent application process and fairly quick also. Shauna was super helpful through the process and guiding us when needed!
Hi Josh, thankyou for your feedback I will pass this onto Shauna
5/5
GoogleLovely people, lovely experience, can't wait to get moved into my house🥰 thank you shauna and kara for guiding me, first time moving out and made the whole process a lot easier! Highly recommend xx …
Hi Megan, thankyou for your feedback I will pass this onto Shauna and Kara
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Darlows is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Merthyr Tydfil has the most, with 1,248 reviews rated 4.6 out of 5, followed by Cardiff (102 Albany Road) with 1,125.
The 10 Darlows offices, by town:
Yes. In The Trusted Agent 2026 awards, Merthyr Tydfil won Platinum, Cardiff won Platinum and seven more branches won awards. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
